This document discusses the importance of self-presentation and professional etiquette in the workplace. It provides tips on proper dress, hygiene, communication skills, and etiquette for different situations like dining, telephone calls, and emails. Maintaining confidentiality, treating all people with respect, and conducting oneself to the highest standards are emphasized. Body language, introductions, and avoiding gossip are also addressed.

1. Prepared by-
Nilufar Jahan Lopa
Sr. Executive, training
APEX PHARMA LTD.

2. Why Self Presentation is
IMPORTANT

3. PEOPLE
TO

4. To look In work place

5. Attractive person
a lot of people

7. Boosts
and

10. BEFORE AFTER

11. Cloth

12. Hair on back of
neck should not
touch collar

15. Should carry
Handkerchief

16. Too flashy
or
Too sporty
WATCH should be avoided

17. Avoid
BRACELET
NECKLACE

18. Dress for
AUDIENCE
Wear cloth
that FIT you
Avoid
multiple BUTTON on
shirt
X
Doctors’ point

20. SMOKINGISINJURIOUSTOHEALTH
Use mouth
freshener
12

21. Etiquette is a French word which means “ticket”.
In a professional sense, this includes behavior towards clients
and colleagues which is in their best interest.
Professional Etiquette
Office Etiquette
Dining Etiquette
Telephone Etiquette
E-mail Etiquette
Body Language

22. Introduce Yourself
for othersStand to someone

24. ever ever go over
supervisor’s

26. ALWAYS
HOLD
yourself to a
higher
standard
No matter your job or your title

27. You may overhear the conversations of others. Apply the “so what” rule. Don’t
refer to what you’ve heard and don’t add your own advice.
With each request – SAY PLEASE
With each completion – SAY THANK YOU
With each gratitude received – SAY YOU’RE WELCOME
With each error - APOLOGIZE

30. If you are not
happy inform
politely
maintain confidentiality of business
information

31. Dining

33. Turn your head from
the table when you
cough or sneeze
Never start eating off your tray until
you are at your seat.
NEVER TALK TO WAITERS
AS IF THEY ARE SERVANT

34. Before placing a caller on
hold, ask their permission
first and thank them
Answer calls by the
second or third ring
Practice good listening
skills
Use the caller’s name in
your conversation.

35. than to keep someone on hold too long.
Do not forget
It is better to return a call
to return the call if promised

36. E-mail should be concise & to the point.
Make use of proper spelling, grammar & punctuation.
Always answer swiftly.
Include your signature.
Learn to read the E-mail before you send it.

37. E-mail should be concise & to the point.
Make use of proper spelling, grammar & punctuation.
Always answer swiftly.
Include your signature.
Learn to read the E-mail before you send it.

38. E-mail should be concise & to the point.
Make use of proper spelling, grammar & punctuation.
Always answer swiftly.
Include your signature.
Learn to read the E-mail before you send it.

39. E-mail should be concise & to the point.
Make use of proper spelling, grammar & punctuation.
Always answer swiftly.
Include your signature.
Learn to read the E-mail before you send it.

40. E-mail should be concise & to the point.
Make use of proper spelling, grammar & punctuation.
Always answer swiftly.
Include your signature.
Learn to read the E-mail before you send it.

44. Encouragement
Confid en ce op en n es s
Enthusiasm +openness
Listeningwithattention

46. Arrogance
Hands & Legs crossed-defensive
Bored Am superior than you
I know everything
Grim
& not ready to listen

47. Don’t spit
here and
there