Seeing Beyond the Loyalty Illusion in the UK: It’s Time You Invest More Wisely

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Loyalty programs in the United Kingdom typically cost more, and deliver less, than many realize. To reclaim the loyalty value that is slipping through their fingers, savvy business leaders are starting to rethink what loyalty means for their customers—and for their business. Along the way, they are creating new strategies that unlock loyalty’s untapped potential.

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While the effects of digital disruption on business and operating models are familiar territory, the impact on the workforce could be the Achilles’ heel of organizations seeking to be digital. There is a window of opportunity to take advantage of digital disruption. Our research shows executives and employees are well aligned on the benefits of being digital. Business leaders need to act on their strategies, adjust their workforce skill sets, and prioritize the workforce changes that will fast-forward their digital journey. Find out why it is time to capitalize on the positivity of the workforce.

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