All medical Answering Services are required to be compliant with the Health Insurance Portability and Accountability Act.

1. Secure Sms
Thursday, September 25, 2014
Secure Text Messaging for Healthcare Needs
Author: Julia Woods
All medical Answering Services are required to be compliant with the Health Insurance Portability and
Accountability Act. This applies to any admin, financial and medical transactions and any violations can
incur fines. It is mentioned in the guidelines that there should be a secure text messaging in all
answering services. However, there has been a struggle with transferring electronic protected health
information (ePHI) with their customers.
The medical business industry has been struggling with SMS security issues for several years. In fact, it is
one of the top violations committed by answering services. There is no SMS service by telecomm
companies that are transmitting encrypted or protected by password text data. Sending messages that
contain medical information like patient’s name, office telephone number and other personal health data
via regular text is considered HIPAA violation. That is why PatientCalls recommends revisiting or conducting
an internal audit to existing medical answering services, to make sure that it complies with the said HIPAA
Act. Aside from being compliant to security protocols, secure text messaging services should be
practical, economical and applies transparency to medical professionals who are accepting pertinent ePHI
about their patients.
secure text messaging
So as to resolve this issue, PatientCalls came up with another useful technology dubbed as PatientNote.
They have also given their clients open access to PatientNote, free of charge. The advantages of this
newest technology are the following:
· There are no upgrade or license fees, and its readily available for all PatientCalls customers.
· No apps involved or needed to be downloaded. There are also no Operating System requirements. So no
need to worry about apps version or available between windows, android or iOS.
· Because there is limited time access on the message and its automatically deleted, ePHI is never stored on
any device.
For sure there are several of will follow in this technology. Medical answering services will surely achieve
better response on secure text messaging with the existence of PatientNote. There is a 14-day free trial
offered from their site. Talk with one of their account representatives for full step by step assistance on how
to use PatientNote . If not you can fill out a form on their website. Next step is to formulate a directive plan
by telling PatientCalls how you want your calls and messages to be managed. You can also customize
contact persons and how and when would they be contacted. Lastly, you have to submit your
organization’s phone numbers to activate the directive plan you chose.
Having HIPAA secure text messaging will protect your organization from fines and negative public exposure.
It will also enhance your credibility and reputation. PatientCalls is the frontline in encouraging their covered
entities to comply with HIPAA by providing exclusive methods of encryption technology which promises
secured storage and transmittal of personal health information. The responsibility of the covered entity is to
conduct risk analysis of its existing answering service to be able to find out potential breach areas in storing
and transmitting personal health information. Hence, in order to avoid a possible violation, consult
Charles Wilson
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2. Having HIPAA secure text messaging will protect your organization from fines and negative public exposure.
It will also enhance your credibility and reputation. PatientCalls is the frontline in encouraging their covered
entities to comply with HIPAA by providing exclusive methods of encryption technology which promises
secured storage and transmittal of personal health information. The responsibility of the covered entity is to
conduct risk analysis of its existing answering service to be able to find out potential breach areas in storing
and transmitting personal health information. Hence, in order to avoid a possible violation, consult
PatientCalls and avail of PatientNote software.
On the main page!!!
Posted by Charles Wilson at 4:56 AM
Labels: answering service, hipaa compliant answering service, medical answering service
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