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Title of Presentation
Secrets of Success in Telematics
Practical Use Cases that Work
Introduction
• Mark Monroe
• Summit Materials Performance Team
• Lead Telematics Strategist
• 13 Years Analysis, Project Management, Reporting,
and Implementation Experience
Session Objectives
• Define Your Telematics Strategy
• How to Run a Pilot
• Create a Blueprint for Future Success
• Real Life Case Study
What does telematics allow us to do?
STRATEGY
Define and Execute Telematics Strategy
• Start with a business problem or hypothesis
– “I want to reduce idle time”
– “I want to automate meter hour readings”
– “I want to improve efficiency”
– “I want to improve safety by measuring travel speed and location”
– “We need to comply with a regulation (eLog, DVIR)
Pro Tip: Know your requirements before speaking with suppliers
Define What to Measure?
• What must be measured to solve business problem?
Location & Hour
Meters
• Location
• Speed
• Meter Hours
• Idle Time
Health Data
• Health alerts
• Fuel Burn
Productivity
• Cycle Time
• Production Tons
• Tons/Hour, Tons/Load
• Idle Time
• Fuel Consumption
Compliance/Safety
• eLog
• DVIR
• Speeding
• Abnormal events
(braking, speeding,
sharp turn, etc.)
“When performance is measured, performance
improves. When performance is measured and reported
back, the rate of improvement accelerates.”
–Thomas S. Monson
How are you going to measure?
• What Technology is Required?
– OEM vs. Aftermarket
– ECM vs. Battery connection vs. No connection
• What is your fleet makeup?
• What frequency do you need to receive the data?
– Real time, near real time, events only, daily
• Reporting: how will you act on the data?
Let supplier help you answer these questions
Example: Idle Time
• Business Problem: reduce idle time across fleet of Ready Mix Trucks
• What to measure: Idle Time (primary KPI)
– Definition: Amount of time an engine powered on and unit is non-productive
• How will it be measured?
– Utilize a basic telematics device connected to a battery
– Location and engine status
– Idle when engine is on and don’t move over 1,000 feet in 2 minutes
– Report on a weekly and monthly basis
Global Strategy
Objective Technology
Required
Opportunity Ease of
Implementation
Cost
Reduce Idle Time Simple High High Low to Medium
Health Alerts OEM/Advanced Medium Low Medium to High
#3
#4
#5
P
r
i
o
r
i
t
y
Global strategy will help identify easy wins and opportunities to use
one system to achieve multiple objectives
PILOT
How to run a successful pilot
• Have a telematics strategy
• Identify 2-3 suppliers who can help you accomplish
strategy
• Engage most promising vendor for a pilot
• Define pilot success criteria
• Define timeline
• Define KPIs
• Define reporting requirements
Sample Pilot Requirements
• Timeline:
– Installation
– Baseline Data Collection (min 2 weeks)
– Action Phase Data Collection (min 2 weeks)
• KPI Definitions:
KPI Name
Measurement
Intent
KPI Definition /
Formula
Frequency
of Update
Units of
Measure Notes / Assumptions
Target
Value
KPI 1 Daily, Weekly
KPI 2 Monthly
KPI 3
Weekly,
Monthly
Sample Pilot Requirements (cont.)
• Reporting Requirements by role
Org. Role GM Equipment Executive Site Supervisors Corporate
KPI 1
Weekly,
Monthly Weekly Weekly Daily
Daily, Weekly,
Monthly
KPI 2
Weekly,
Monthly Weekly Weekly Daily
Daily, Weekly,
Monthly
KPI 3
Weekly,
Monthly Weekly Weekly Daily
Daily, Weekly,
Monthly
BLUEPRINT FOR FUTURE
SUCCESS
Now that you are capturing the data,
what are you going to do about it?
–Telematics handbook or playbook
–Define the process
–Roles and responsibilities (who, what, when, and
resulting actions)
–How to communicate feedback to achieve success
Sample Operational Playbook
• Weekly meetings with Pit Crew & Jaw Operator –
Focus on one new KPI per week
• Week 1 – Truck Load Counts
– Set goal for safe dump counts (based on telematics data)
– Discuss ways to effect dump counts
• Shot performance
• Bottlenecks
• Haul Road condition
– Best practice sharing from operator with best load counts
• Week 2 – Load Times
– Set goal for safe load time (based on data)
– Discuss ways to safely effect load times
• Proper spotting/positioning by loader operator
• Ways to avoid bunching
• Good shot/bad shot
• Discuss best practices
CASE STUDY
Case Study - Background
• Telematics program began during November of 2017
• Original Fleet was:
– One 650 Komatsu Excavator
– Three John Deere 460 Articulated Trucks
• Initial Cycle Time KPI’s
– Truck Exchange time – 02:15 (okay)
– Truck Load Time – 01:50 (good – less than 0:30/pass)
– Primary Wait Time – 6:50 (terrible)
– Idle Time – 28% (excellent)
Case Study Opportunity 1
• Initially let the operators know that the system was in place – did
not share any data.
• Management focused on one KPI - dump and maneuver – and
looked to improve it.
– Enlarged dump area for more maneuverability
– Separated the plant feed loader from the trucks
– Improved communication between the loader and the trucks in the
dump area
– Trained the loader operator to perform better dump area maintenance
Result: Reduced cycle time by 2:00
Case Study Opportunity 2
• As dump area improved, noticed exchange time
extending
• Downsized excavator from 650 to 490 Komatsu
– Smaller size did not hurt total cycle time – added one pass
but reduced exchange time
– Management focus shifted to haul road maintenance, again
noticed exchange time extending
• Reduced number of haul trucks to two
~$190/hr cost reduction $300-400k annual savings
Conclusion
• To find success with a telematics program, one must begin with a
hypothesis, well defined metrics, and a defined methodology to
achieve success
• Understand your technology needs
• Start simple and work your way towards complex
• Have a playbook
• Installing a telematics system is the easy part. What do you do with
the data?
Questions
• How many pilots did it take for your company to find
success?
• What are some challenges around the pilot model
you’ve described?
• What success have you seen in your organization?

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Secrets of success in telematics

  • 1. Title of Presentation Secrets of Success in Telematics Practical Use Cases that Work
  • 2. Introduction • Mark Monroe • Summit Materials Performance Team • Lead Telematics Strategist • 13 Years Analysis, Project Management, Reporting, and Implementation Experience
  • 3. Session Objectives • Define Your Telematics Strategy • How to Run a Pilot • Create a Blueprint for Future Success • Real Life Case Study
  • 4. What does telematics allow us to do?
  • 6. Define and Execute Telematics Strategy • Start with a business problem or hypothesis – “I want to reduce idle time” – “I want to automate meter hour readings” – “I want to improve efficiency” – “I want to improve safety by measuring travel speed and location” – “We need to comply with a regulation (eLog, DVIR) Pro Tip: Know your requirements before speaking with suppliers
  • 7. Define What to Measure? • What must be measured to solve business problem? Location & Hour Meters • Location • Speed • Meter Hours • Idle Time Health Data • Health alerts • Fuel Burn Productivity • Cycle Time • Production Tons • Tons/Hour, Tons/Load • Idle Time • Fuel Consumption Compliance/Safety • eLog • DVIR • Speeding • Abnormal events (braking, speeding, sharp turn, etc.)
  • 8. “When performance is measured, performance improves. When performance is measured and reported back, the rate of improvement accelerates.” –Thomas S. Monson
  • 9. How are you going to measure? • What Technology is Required? – OEM vs. Aftermarket – ECM vs. Battery connection vs. No connection • What is your fleet makeup? • What frequency do you need to receive the data? – Real time, near real time, events only, daily • Reporting: how will you act on the data? Let supplier help you answer these questions
  • 10. Example: Idle Time • Business Problem: reduce idle time across fleet of Ready Mix Trucks • What to measure: Idle Time (primary KPI) – Definition: Amount of time an engine powered on and unit is non-productive • How will it be measured? – Utilize a basic telematics device connected to a battery – Location and engine status – Idle when engine is on and don’t move over 1,000 feet in 2 minutes – Report on a weekly and monthly basis
  • 11. Global Strategy Objective Technology Required Opportunity Ease of Implementation Cost Reduce Idle Time Simple High High Low to Medium Health Alerts OEM/Advanced Medium Low Medium to High #3 #4 #5 P r i o r i t y Global strategy will help identify easy wins and opportunities to use one system to achieve multiple objectives
  • 12. PILOT
  • 13. How to run a successful pilot • Have a telematics strategy • Identify 2-3 suppliers who can help you accomplish strategy • Engage most promising vendor for a pilot • Define pilot success criteria • Define timeline • Define KPIs • Define reporting requirements
  • 14. Sample Pilot Requirements • Timeline: – Installation – Baseline Data Collection (min 2 weeks) – Action Phase Data Collection (min 2 weeks) • KPI Definitions: KPI Name Measurement Intent KPI Definition / Formula Frequency of Update Units of Measure Notes / Assumptions Target Value KPI 1 Daily, Weekly KPI 2 Monthly KPI 3 Weekly, Monthly
  • 15. Sample Pilot Requirements (cont.) • Reporting Requirements by role Org. Role GM Equipment Executive Site Supervisors Corporate KPI 1 Weekly, Monthly Weekly Weekly Daily Daily, Weekly, Monthly KPI 2 Weekly, Monthly Weekly Weekly Daily Daily, Weekly, Monthly KPI 3 Weekly, Monthly Weekly Weekly Daily Daily, Weekly, Monthly
  • 17.
  • 18. Now that you are capturing the data, what are you going to do about it? –Telematics handbook or playbook –Define the process –Roles and responsibilities (who, what, when, and resulting actions) –How to communicate feedback to achieve success
  • 19. Sample Operational Playbook • Weekly meetings with Pit Crew & Jaw Operator – Focus on one new KPI per week • Week 1 – Truck Load Counts – Set goal for safe dump counts (based on telematics data) – Discuss ways to effect dump counts • Shot performance • Bottlenecks • Haul Road condition – Best practice sharing from operator with best load counts • Week 2 – Load Times – Set goal for safe load time (based on data) – Discuss ways to safely effect load times • Proper spotting/positioning by loader operator • Ways to avoid bunching • Good shot/bad shot • Discuss best practices
  • 21. Case Study - Background • Telematics program began during November of 2017 • Original Fleet was: – One 650 Komatsu Excavator – Three John Deere 460 Articulated Trucks • Initial Cycle Time KPI’s – Truck Exchange time – 02:15 (okay) – Truck Load Time – 01:50 (good – less than 0:30/pass) – Primary Wait Time – 6:50 (terrible) – Idle Time – 28% (excellent)
  • 22. Case Study Opportunity 1 • Initially let the operators know that the system was in place – did not share any data. • Management focused on one KPI - dump and maneuver – and looked to improve it. – Enlarged dump area for more maneuverability – Separated the plant feed loader from the trucks – Improved communication between the loader and the trucks in the dump area – Trained the loader operator to perform better dump area maintenance Result: Reduced cycle time by 2:00
  • 23. Case Study Opportunity 2 • As dump area improved, noticed exchange time extending • Downsized excavator from 650 to 490 Komatsu – Smaller size did not hurt total cycle time – added one pass but reduced exchange time – Management focus shifted to haul road maintenance, again noticed exchange time extending • Reduced number of haul trucks to two ~$190/hr cost reduction $300-400k annual savings
  • 24. Conclusion • To find success with a telematics program, one must begin with a hypothesis, well defined metrics, and a defined methodology to achieve success • Understand your technology needs • Start simple and work your way towards complex • Have a playbook • Installing a telematics system is the easy part. What do you do with the data?
  • 25.
  • 26. Questions • How many pilots did it take for your company to find success? • What are some challenges around the pilot model you’ve described? • What success have you seen in your organization?