Consistency, Don’t Get Bored With It

Snook
SnookService design and communications at Snook
UX ScotlandAndrew Purnell | @andpurnell wearesnook.com
Consistency...don’t get
bored with it
Andrew Purnell
@andpurnell
UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com
consistency
kənˈsist(ə)nsi/
noun
1. consistent behaviour or treatment
"the consistency of measurement techniques"
Synonyms: evenness, steadiness, stability,
constancy, regularity, uniformity, equilibrium, unity,
orderliness, lack of change.
UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com
UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com
consistency
A consistent app implements familiar
standards and paradigms by using
system-provided interface elements,
well-known icons, standard text
styles, and uniform terminology. The
app incorporates features and
behaviors in ways people expect.
UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com
MAKE
CONSISTENCY
GREAT AGAIN
UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com
from a user's perspective...
why is consistency important?
● it reduces the learning curve for users
● reduces confusion
● creates a feeling of familiarity
● provides reassurance
● it builds trust
UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com
from a designer’s perspective...
why is consistency important?
● free yourself from trivial design decisions
● save yourself time
● work effectively across teams
● embed UX culture
UX ScotlandAndrew Purnell | @andpurnell wearesnook.com
great!
so, what is “design consistency”?
UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com
well...
design consistency isn’t
● just a brand book
● creating a static artifact
● about restricting creativity
● making everything look the same
UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com
UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com
UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com
UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com
UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com
UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com
UX ScotlandAndrew Purnell | @andpurnell wearesnook.com
design consistency is...
a systematic approach
to designing a user's
experience
UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com
UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com
UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com
UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com
UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com
ok...
what makes design consistency?
● functional consistency
● visual consistency
● internal consistency
● external consistency
UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com
a usability heuristics for user interface design
consistency and standards
“Users should not have to wonder whether different
words, situations, or actions mean the same thing”
https://www.nngroup.com/articles/ten-usability-heuristics/
UX ScotlandAndrew Purnell | @andpurnell wearesnook.com
A tool for achieving
design consistency...
UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com
DESIGN SYSTEMS!
UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com
what is a design system?
everything that makes up your
product or service
UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com
“A unified design system is essential to building better
and faster; better because a cohesive experience is
more easily understood by our users, and faster
because it gives us a common language to work with”
Karri Saarinen - Airbnb
https://airbnb.design/building-a-visual-language/
UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com
https://standardsmanual.com/products/nasa-graphics-standards-manual
UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com
1970 New York City Transit Authority Graphic Standards Manual
UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com
https://britishrailmanual.com
UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com
http://getbootstrap.com
UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com
UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com
http://www.bbc.co.uk/gel
UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com
https://developer.apple.com/ios/human-interface-guidelines/overview/design-principles/
UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com
https://material.io
UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com
http://carbondesignsystem.com
UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com
http://carbondesignsystem.com
UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com
https://atlassian.design
UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com
https://atlassian.design
UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com
https://polaris.shopify.com/
UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com
https://polaris.shopify.com/
UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com
http://bradfrost.github.io/style-guide-guide
UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com
UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com
how to make a start...
start small and build
● create an inventory
● define design principles
● ...
UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com
https://www.gov.uk/design-principles#ninth
UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com
https://articles.uie.com/creating-design-principles/
UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com
how to make a start...
start small and build
● create an inventory
● define design principles
● get buy-in
● let it grow
UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com
MAKE
CONSISTENCY
GREAT AGAIN
UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com
consistency
kənˈsist(ə)nsi/
noun
1. consistent behaviour or treatment
"the consistency of measurement techniques"
Synonyms: evenness, steadiness, stability,
constancy, regularity, uniformity, equilibrium, unity,
orderliness, lack of change.
UX ScotlandAndrew Purnell | @andpurnell wearesnook.com
Thank you!
Andrew Purnell
@andpurnell
1 of 49

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Consistency, Don’t Get Bored With It

  • 1. UX ScotlandAndrew Purnell | @andpurnell wearesnook.com Consistency...don’t get bored with it Andrew Purnell @andpurnell
  • 2. UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com consistency kənˈsist(ə)nsi/ noun 1. consistent behaviour or treatment "the consistency of measurement techniques" Synonyms: evenness, steadiness, stability, constancy, regularity, uniformity, equilibrium, unity, orderliness, lack of change.
  • 3. UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com
  • 4. UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com consistency A consistent app implements familiar standards and paradigms by using system-provided interface elements, well-known icons, standard text styles, and uniform terminology. The app incorporates features and behaviors in ways people expect.
  • 5. UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com MAKE CONSISTENCY GREAT AGAIN
  • 6. UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com from a user's perspective... why is consistency important? ● it reduces the learning curve for users ● reduces confusion ● creates a feeling of familiarity ● provides reassurance ● it builds trust
  • 7. UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com from a designer’s perspective... why is consistency important? ● free yourself from trivial design decisions ● save yourself time ● work effectively across teams ● embed UX culture
  • 8. UX ScotlandAndrew Purnell | @andpurnell wearesnook.com great! so, what is “design consistency”?
  • 9. UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com well... design consistency isn’t ● just a brand book ● creating a static artifact ● about restricting creativity ● making everything look the same
  • 10. UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com
  • 11. UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com
  • 12. UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com
  • 13. UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com
  • 14. UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com
  • 15. UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com
  • 16. UX ScotlandAndrew Purnell | @andpurnell wearesnook.com design consistency is... a systematic approach to designing a user's experience
  • 17. UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com
  • 18. UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com
  • 19. UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com
  • 20. UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com
  • 21. UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com ok... what makes design consistency? ● functional consistency ● visual consistency ● internal consistency ● external consistency
  • 22. UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com a usability heuristics for user interface design consistency and standards “Users should not have to wonder whether different words, situations, or actions mean the same thing” https://www.nngroup.com/articles/ten-usability-heuristics/
  • 23. UX ScotlandAndrew Purnell | @andpurnell wearesnook.com A tool for achieving design consistency...
  • 24. UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com DESIGN SYSTEMS!
  • 25. UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com what is a design system? everything that makes up your product or service
  • 26. UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com “A unified design system is essential to building better and faster; better because a cohesive experience is more easily understood by our users, and faster because it gives us a common language to work with” Karri Saarinen - Airbnb https://airbnb.design/building-a-visual-language/
  • 27. UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com https://standardsmanual.com/products/nasa-graphics-standards-manual
  • 28. UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com 1970 New York City Transit Authority Graphic Standards Manual
  • 29. UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com https://britishrailmanual.com
  • 30. UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com http://getbootstrap.com
  • 31. UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com
  • 32. UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com http://www.bbc.co.uk/gel
  • 33. UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com https://developer.apple.com/ios/human-interface-guidelines/overview/design-principles/
  • 34. UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com https://material.io
  • 35. UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com http://carbondesignsystem.com
  • 36. UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com http://carbondesignsystem.com
  • 37. UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com https://atlassian.design
  • 38. UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com https://atlassian.design
  • 39. UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com https://polaris.shopify.com/
  • 40. UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com https://polaris.shopify.com/
  • 41. UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com http://bradfrost.github.io/style-guide-guide
  • 42. UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com
  • 43. UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com how to make a start... start small and build ● create an inventory ● define design principles ● ...
  • 44. UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com https://www.gov.uk/design-principles#ninth
  • 45. UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com https://articles.uie.com/creating-design-principles/
  • 46. UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com how to make a start... start small and build ● create an inventory ● define design principles ● get buy-in ● let it grow
  • 47. UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com MAKE CONSISTENCY GREAT AGAIN
  • 48. UX ScotlandAndrew Purnell | @andpurnell wearesnook.comUX ScotlandAndrew Purnell | @andpurnell wearesnook.com consistency kənˈsist(ə)nsi/ noun 1. consistent behaviour or treatment "the consistency of measurement techniques" Synonyms: evenness, steadiness, stability, constancy, regularity, uniformity, equilibrium, unity, orderliness, lack of change.
  • 49. UX ScotlandAndrew Purnell | @andpurnell wearesnook.com Thank you! Andrew Purnell @andpurnell