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SERVICE DESIGN GLOBAL CONFERENCE 
October 2014 | Stockholm 
societal challenges as 
an engine for 
business innovation 
Malin Orebäck
Malin Orebäck 
! 
Director Design Strategy 
Veryday
40% 9million 600 years
Kim 
“I was born on the sea. We get a 
living from the sea. That’s my 
challenge; to protect it.”
Joshua 
! 
“I will make it the right way this time. 
I will…”
Xu 
“I worry about having access to safe 
and healthy food for my family”
Kim 
The solution: NetWorks
38 000 tons 4500 people
Fishermen 
A new income 
Fishermen’s children 
Can go to school & 
have a brighter future 
Manufacturer 
Recycled material supply 
Fishes 
A clean habitat 
Society 
Clean oceans 
Consumer 
Quality products 
Community 
Banking service & new jobs 
Better long term economy 
Suppliers 
A new source of quality material
Joshua 
The solution: Re-Entry Program
9 million 
individuals released from prison every year 
$50 billion 
spent on criminal relapses
Ex Prisoner 
Possibility to a new life 
Relatives 
Support structure 
Prison Staff 
A professional service 
Community 
Safer Environment 
Society 
Less suffering 
More productive citizens 
Government 
Less cost 
Publisher 
Access to a new market 
Favorable reputation with key clients 
Strengthened brand position
60% 
of CEOs report that a shortage of skilled staff is 
holding back the growth of their companies. 
200 Million people 
unemployed
Xu 
The solution: 
Reducing Food Waste
World 9.5b Population 2050
40% Of all food produced on the 
planet becomes waste
27kg 
Potatoes 
200g 
Beef steak 
16 
Bathtubs of water
Family in Need 
Healthy food 
Food Retailers 
Market value for unsold food 
Society 
Increased support for people in need 
Resource Efficiency 
Waste Management System 
Reduced cost for waste handling 
Company 
Revenue from retail 
stores 
Charities 
Can spend their money 
on other issues
Re-conceiving product and service markets 
! 
Re-imagining the value chain 
! 
Local engagement and networks 
! 
Find ways to measure progress 
!!
"It is a question of search strategy: If you are not taught 
to look systematically for win-win opportunities, you will 
only see trade-offs. Trade-offs seem to be “out there”, 
whereas win-win opportunities must be discovered – 
and created.” 
Christoph Luetge and Benedikt von Liel, Financial Times 
!!
T H A N K S !
SDGC14 DAY ONE - 10. Societal Challenges as an Engine for Business Innovation by Malin Orebäck

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SDGC14 DAY ONE - 10. Societal Challenges as an Engine for Business Innovation by Malin Orebäck

  • 1. SERVICE DESIGN GLOBAL CONFERENCE October 2014 | Stockholm societal challenges as an engine for business innovation Malin Orebäck
  • 2. Malin Orebäck ! Director Design Strategy Veryday
  • 4. Kim “I was born on the sea. We get a living from the sea. That’s my challenge; to protect it.”
  • 5. Joshua ! “I will make it the right way this time. I will…”
  • 6. Xu “I worry about having access to safe and healthy food for my family”
  • 7.
  • 8.
  • 9. Kim The solution: NetWorks
  • 10.
  • 11. 38 000 tons 4500 people
  • 12. Fishermen A new income Fishermen’s children Can go to school & have a brighter future Manufacturer Recycled material supply Fishes A clean habitat Society Clean oceans Consumer Quality products Community Banking service & new jobs Better long term economy Suppliers A new source of quality material
  • 13. Joshua The solution: Re-Entry Program
  • 14. 9 million individuals released from prison every year $50 billion spent on criminal relapses
  • 15. Ex Prisoner Possibility to a new life Relatives Support structure Prison Staff A professional service Community Safer Environment Society Less suffering More productive citizens Government Less cost Publisher Access to a new market Favorable reputation with key clients Strengthened brand position
  • 16. 60% of CEOs report that a shortage of skilled staff is holding back the growth of their companies. 200 Million people unemployed
  • 17. Xu The solution: Reducing Food Waste
  • 19. 40% Of all food produced on the planet becomes waste
  • 20. 27kg Potatoes 200g Beef steak 16 Bathtubs of water
  • 21.
  • 22. Family in Need Healthy food Food Retailers Market value for unsold food Society Increased support for people in need Resource Efficiency Waste Management System Reduced cost for waste handling Company Revenue from retail stores Charities Can spend their money on other issues
  • 23. Re-conceiving product and service markets ! Re-imagining the value chain ! Local engagement and networks ! Find ways to measure progress !!
  • 24. "It is a question of search strategy: If you are not taught to look systematically for win-win opportunities, you will only see trade-offs. Trade-offs seem to be “out there”, whereas win-win opportunities must be discovered – and created.” Christoph Luetge and Benedikt von Liel, Financial Times !!
  • 25. T H A N K S !