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Scottish Letting Day 2019
Conference and exhibition 12 November 2019
Sponsors:
Scottish Letting Day
Biosphere Green sessions
Scottish Letting Day
John Blackwood introduction video
Sponsors:
Scottish Letting Day
Getting it right with
sales and acquisitions
of letting agencies
Douglas Collingham, TC Young Solicitors
Scottish Letting Day
Scottish Letting Day 2019
Sessions now available to attend
Scottish Letting Day
Biosphere Green
(current room): Tribunal know how for letting agents
Biosphere Blue: Understanding the private residential tenancy
Ozone: Demystifying legionella &
A year in the life of a tenancy deposit scheme
Showdome: Top tips from a self-made property investor
4D Cinema: Informing research to shape the future of private renting
Salisbury Suite: The role of the CMA in regulating letting agents
Tribunal know how for
letting agents
Claire Mullen, TC Young Solicitors
Scottish Letting Day
Scottish Letting Day 2019
First-tier Tribunal
know-how for letting agents
Claire Mullen
TC Young Solicitors
FTT-HPC “new” jurisdictions
1 December 2017
Housing (Scotland) Act 2014 transferred
jurisdiction from sheriff court to FTT-HPC in
respect of “actions arising from tenancies
and occupancy agreements” in:
• regulated tenancies
• part VII contracts
• assured tenancies
FTT-HPC jurisdiction
• civil proceedings arising from a private residential
tenancy
• payment actions in all tenancy regimes
• letting agent code of practice
• landlord registration disputes
Repossession routes to recovery of
possession of a property
Different depending on type of tenancy:
• Short Assured Tenancy – 2 routes
• Assured Tenancy – 1 route
• Private Residential Tenancy – 1 route
Routes
• SAT – NTQ and Section 33(1)(d) Notice
(served RD or sheriff officer)
• Assured Tenancy – AT6 provided a ground
of repossession narrated in tenancy
agreement
• PRT – NTL based on grounds
How do I raise a Tribunal
action?
• jurisdiction for eviction and payment in
Assured/SAT and regulated tenancy actions
transferred from sheriff court to First-tier
Tribunal (Housing and Property Chamber) on 1
December 2017
• eviction actions must be raised as a form E
• payment actions must be raised as a form F
• you cannot claim expenses unless exceptional
circumstances apply
• no upper limit on arrears
• overriding objective
Making an application: the paperwork for
eviction
• complete form E
• lodge with Tribunal office (no fee)
• include required attachments
• application received by Tribunal
Required attachments for SAT
application
Rule 66
• name, address and registration number (if
any) of the landlord/name, address and
profession of any representative of the
landlord
• name and address of the tenant
Required attachments for SAT
application cont.
Rule 66
The tenancy agreement (if available) or, if this is
not available, as much information about the
tenancy as the landlord can give;
– AT5
– Section 33 notice (inc. evidence of service)
– Notice to Quit (inc. evidence of service)
– Section 11 notice of the Homelessness
(Scotland) Act 2003 (inc. evidence of
service)
Required attachments for AT
application
Rule 65
• name, address and registration number (if
any) of the landlord/name, address and
profession of any representative of the
landlord
• name and address of the tenant
Required attachments for AT
application cont.
Rule 65
The tenancy agreement (if available) or, if this is not
available, as much information about the tenancy as
the landlord can give;
– AT6 (inc. evidence of service)
– Notice to Quit (if applicable) (inc. evidence of
service)
– evidence that the possession ground or
grounds has been met
– Section 11 notice of the Homelessness
(Scotland) Act 2003 (inc. evidence of service)
Required attachments for PRT application
Rule 109
• name, address and registration number (if
any) of the landlord/name, address and
profession of any representative of the
landlord
• name and address of the tenant
• the ground(s) for eviction
Required attachments for PRT
application cont.
Rule 109
• evidence showing that the eviction ground or
grounds has been met;
– Notice to Leave (inc. evidence of service)
• the tenancy agreement (if available) or, if this is
not available, as much information about the
tenancy as the landlord can give;
– Section 11 notice of the Homelessness
(Scotland) Act 2003 (inc. evidence of service)
The paperwork for payment
• complete form F
• lodge with Tribunal office (no fee)
• include required attachment
• application received by Tribunal
Required attachments for
payment application
Rule 70 or 111
• name and address of the landlord
• name and address of the tenant/guarantor
• reason for making the application – payment of
debt
• evidence to support the application (tenancy
agreement and rent statement (not bank
statements))
• a copy of any relevant documents
• damages claim – check in/out inventories, receipts
for costs incurred
The process
• application acknowledged
• passed to president/legal member for sift
• decision made as to whether application should proceed
• either rejected, referred to Tribunal or request for further
information
The process cont.
If proceeds to a Tribunal
• notice given to all parties
• written representations requested from other party
• may issue “directions”
• Case Management Discussion assigned
Case Management Discussion
(CMD)
• one legal member sitting alone
• identify what facts are agreed between the
parties
• raising with parties any issues it requires to
be addressed
• discuss whether or not a hearing is required
• Tribunal empowered to grant order at CMD
• discuss what witnesses, documents and
other evidence will be required
Case Management Discussion (CMD)
options
• does the Tribunal have discretion?
• are relevant facts in dispute?
• continuation to further CMD
• fix a hearing
• grant the orders/dismiss the application
Defended actions: preparing for a hearing
Timescales
• no less than 14 days notice to be given to parties
• documentary evidence and List of Witnesses to be lodged
7 days prior to hearing
• heard by 2 Tribunal members – legal member is chair
Defended actions: preparing for a hearing
• both parties given opportunity to prove their case
• evidence can be led, i.e. witnesses, documentation
• Tribunal will make a decision once evidence is heard from
parties
What happens once eviction
order is granted?
• under usual circumstances, extract order
sent out after expiry of 30 day appeal periods
• service of Charge for Removing – 14 days
notice of eviction
• instruct sheriff officers to carry out the
eviction
• change of locks
• all incurred costs payable by the landlord
What happens once payment order is
granted?
• under usual circumstances, extract order sent out after
expiry of 30 day appeal periods
• was Time to Pay granted?
• service of Charge for Payment – 14 days
• instruct sheriff officers to carry out various forms of
diligence
Evidence at hearings
• documents to be lodged 7 days in advance
• can lodge late with permission of FTT
• witnesses should be listed in advance
Decisions at hearings
• majority vote but chair has casting vote
• decisions must be in writing
• statement of reasons to be given if requested in eviction
cases
• if decision not unanimous chair must also give a note on
minority view
Examples of eviction decisions made by
FTT
• have been hundreds of applications made
• have been hundreds granted
• however… beware… nothing is certain!!!
Hall v Beattie
• hearing 11 September 2018
• eviction action
• all in order except section 11 notice
• named person was not tenant
• Tribunal held notice was mandatory
• allowed adjournment for re-service in
correct form
Patience v Owens
• eviction action
• CMD 6 June 2018
• Short Assured Tenancy
• NTQ served by sheriff officers
• no section 33 notice
• landlord unaware it was needed
• application dismissed
Royal College of Surgeons v Murray
• eviction application
• based solely on AT6 procedure
• Ground 8 eviction
• CMD 22 June 2018
• no specification of grounds in part 3 of AT6
• FTT held AT6 invalid and dismissed application
Scotcrafts Leasing v Kajaks
• eviction case
• CMD 23 August 2018
• NTQ and section 33 hand delivered on 28 December 2017
• tenant accepted he had received them
• FTT held service invalid and application dismissed
Appeals
• appeal to Upper Tribunal
• on point of law only
• requires leave of the FTT
• must seek leave within 30 days of
receiving decision
• if leave refused, applicant can ask for
leave from Upper Tribunal
• also a “review” process
Letting agent complaints
• 1 January 2018 Letting Agent Code of
Practice took effect
• landlord/tenants(inc. former)/Scottish
Minister can make a complaint to the
Tribunal for failure to comply with the Code
• complainer must first notify the agent in
writing to permit the agent time to resolve
the complaint
• if complainer remains dissatisfied can raise
the complaint with the Tribunal
What to expect if complaint made to
Tribunal
• cover letter from Tribunal with bundle of
documents
• letter will inform of deadline date to make
written representations in response
• letter will inform of hearing date and who
will be conducting the hearing
• made up of two members – legal member
is chair
Written representations
• consider these carefully
• only respond to the issues raised by the
applicant
• respond concisely to each individual
allegation made
• assert your position
• lodge documentation with your written
representations that demonstrates your
position
Case study…
Paragraph 124
“You must ensure clients’ money is available to
them on request and is given to them without
unnecessary delay or penalties, unless agreed
otherwise in writing (for example to take account of
any money outstanding for agreed works
undertaken).”
You accept you did not provide the landlord with
the full 6 months and instead issued it on a
monthly basis. This is in accordance with your
handling client money procedures and stated in
your management agreement.
Case study…
Suggested response
The applicant complains that the respondent
breached paragraph 124 of the Code. This
paragraph requires the respondent ensure clients’
money is available to them on request. It is the
respondent’s position that they have complied with
paragraph 124 of the Code. Reference in this regard
is made to clause X of the management agreement
which provides advance rent will be held by the
agent and paid to the landlord on a monthly basis.
The hearing
• if you have responded in full in your
written representations you can adopt
these at the hearing
• the Tribunal members may ask you to
elaborate on certain points made in your
written representations
• where your written representations are not
specific or fail to answer the application
you can expect the Tribunal members to
ask those difficult questions
After the hearing
• the Tribunal members will issue a decision
usually within around 4 weeks
• where the Tribunal decides that the letting
agent has failed to comply, it must issue
an order (a “letting agent enforcement
order”) requiring the agent to take such
steps as the Tribunal considers necessary
to rectify the failure
The LAEO
• must specify the period within which each step must be
taken
• may provide that the letting agent must pay to the
applicant such compensation as the Tribunal considers
appropriate for any loss suffered by the applicant as a
result of the failure to comply
Failure to comply with LAEO
• an agent who, without reasonable excuse, fails to comply
with a letting agent enforcement order commits an
offence
• summary conviction to a fine not exceeding £1,000
Questions?
Claire Mullen: cag@tcyoung.co.uk
www.tcyoung.co.uk
Read our blog: www.tcyoung.co.uk/blog
Follow us on Twitter: @TCYLetLaw
Sessions now available to attend
Scottish Letting Day
Biosphere Green
(current room): Letting question time
Biosphere Blue: Unwrapping the energy performance certificate
Ozone: Changing the referencing process forever (Vouch) &
What’s next? (PayProp)
Showdome: Working positively with Universal Credit
4D Cinema: A guide to completing your tax return
Salisbury Suite: Preventing HR headaches
Letting question time
Gail Bowden and Caroline Elgar,
Scottish Association of Landlords
Scottish Letting Day
Scottish Letting Day 2019
SAL advice line
• over 9,000 calls per year
• 58% from agents and 42% from landlords
• 18% about starting a tenancy
• 33% about ending a tenancy
• 17% repairs and safety requirements
• 13% letting agent issues
Can I bury my dog in the
tenant’s garden?
Contact us:
Scottish Association of Landlords (SAL)
tel: 0131 564 0100
email: advice@scottishlandlords.com
www.scottishlandlords.com/resources
Scottish Letting Day 2019
Lunch is now served in the Stratosphere area
Programme resumes 13.15pm
Please visit our exhibitors’ stands
Scottish Letting Day
Sponsors:
Scottish Letting Day
Conference and exhibition 12 November 2019
Sponsors:
Scottish Letting Day
Tweet #LettingDay
Digital first impressions:
How do you measure up on
LinkedIn?
Miles Duncan, LinkedIn Success Systems
Scottish Letting Day
Scottish Letting Day 2019
Your
Network
Is Your
Net-worth
Your Free eLearning Course
https://learnonline.linkedinsuccesssystems.co.uk/courses/team-training-SSI
95%
www.linkedin.com/sales/ssi
How well do you perform? Check out your LinkedIn
Social Selling Index [SSI] right now
Establishing your professional brand
Finding the right people
Engage with insights
Build relationships
90 Challenge
25%
22%
20%
24%
1%
1%
91%
4
4
Professional
persona
4
4
seconds.
The time you
have
Very Large Database
26m
The LinkedIn Flywheel
Step 1
Clarify your brand
for LinkedIn
Profile – The Why
Your professional website
First DIGITAL presentation of YOU – Digital handshake
Start Building Emotional Cues: Trust, Credibility, Approachable, Likeable
Are YOU what I am looking for?
Do you solve my problems (external vs Internal)?
Are you my guide?
Do you have a plan?
Can I trust YOU?
Help me to take action?
What does success look like?
Transform me to that place
Formulate opinion – you’re not present
LinkedIn won’t work with out a Fully Optimised Profile
Vetted In or Vetted Out in
Step 2
Name
Background Banner
Canva.com
Custom dimensions
1584 X 396
Step 3
Your Photo
Step 4
Contact Information
What about
2nd & 3rd Degrees ?
About & Current Experience
✉ ☎
Embed in main profile
Insert at the base of the About & Experience
Step 5
Your Headline
The most important field
Misunderstood
Google reads this field
Keywords
Headline
Headline
120 characters desktop
200 characters mobile
Headline
Or a … positioning
Statement (+title)
What
‘Terms’ and/or
‘Phrases’
are people using in
Google to find you?
or a
Positioning
Statement
120 Spaces… make the first 70 spaces a priority
LinkedIn Expert Trainer●CPD LinkedIn Corporate, Prof
Services & SME’s Training●Edinburgh●Glasgow●
London●Dubai●HK●Paris
●Accounting Business Development Partner ● SME
Specialist Accounting, Tax and Advisory Solutions ●
Edinburgh ● Glasgow
Enabling Business & Personal Growth✔Recruitment
Expert✔Finance & Executive Search
Specialist✔Edinburgh✔Glasgow✔Belfast
★High Net Worth Household Insurance Broker★Private
Client Insurance★Fine Art, Jewellery & Collections
Insurance Expert★
★ R&D Tax Credit Experts ★ Assisting Innovative Scottish
Businesses reduce Corporation Tax or get cash back from
HMRC
Steps 6 & 7
About
and
Experience
Visible three lines, KeyWords
Aligned,VP, KeyWords
Contact Info, CTA
Web pages, PDF,Video
Identify their challenges
Then explain how you are the
solution
XY Z
Y
Z
X Who do you help?
What do you help them with?
To achieve what?
Title + 100 KeyWords
Aligned,VP, KeyWords
Contact Info, CTA
Web pages, PDF,Video
Your services
Explain how you add value
to their business
People buy clarity
Use your
media
links
tactically
No.2: Background Banner
No.3: Photo
No.5: Headline
No.6; About ‘top XYZ’ + Media x 6 or 2
No.4: Contact Info
Who are you?
Are you an expert?
Do you understand
my business?
Do you know my
challenges?
My needs are X…
do you have solutions?
Can I contact you?
Do you look friendly and
approachable?
Can I trust you?
Show me credibility?
Validation?
Client successes?
Are we aligned?
Are you colleagues aligned?
Is you business aligned
to mine?
Sessions now available to attend
Scottish Letting Day
Biosphere Green Property insurance – The top secrets to ensure that you have
(current room): the correct cover in place
Biosphere Blue: A guide to completing your tax return
Ozone: Support towards meeting minimum energy efficiency standards &
Freeing up time for landlords and letting agents
Showdome: Understanding the private residential tenancy
4D Cinema: How to survive rent controls and the buy to let backlash
Salisbury Suite: Preventing HR headaches
Property insurance – The top
secrets to ensure that you have
the correct cover in place
Steve Cox, Alan Boswell Group
Scottish Letting Day
Scottish Letting Day 2019
landlords@alanboswell.com
alanboswell.com/landlords
Landlord insurance
Protect your future
Steve Cox
I’ve been working in insurance with Alan Boswell
Group for 28 years, and with landlords since
1995.
I work with landlord associations and agents
across the country, and spend
a lot of time travelling to meet up with portfolio
property owners.
I’ve written several articles in property and
landlord publications.
Business Account Manager
01603 218031
07766 715654
scox@alanboswell.com
landlords@alanboswell.com
alanboswell.com/landlords
• established in 1982
• 370 staff over 10 locations
• Independent Broker Of The Year (2015-
2016) – Insurance Times Award
• Best Landlord Insurance Provider 2018
• A top 15 independent broker
(Insurance Age, 2017 Top 100)
• outstanding service scores
4.8 out of 5 on FEEFO
• the insurance you require
• the variety of products we offer
• our service
• how we price our products
• the risks you may face
landlords@alanboswell.com
alanboswell.com/landlords
Objective of today
• unoccupied properties
• malicious damage by tenant/cultivation of drugs
• non payment of rent
• subletting
• serviced accommodation
• policy conditions/policy excess/underinsurance/disclosure
landlords@alanboswell.com
alanboswell.com/landlords
We would all love our trouble-free tenants to
stay forever, but when the average length of
a tenancy is under a year, the chances are
you will have untenanted periods.
Your cover while your property is
unoccupied could be limited to 90 days
or might become immediately restricted.
Some insurers won’t change your cover,
but will increase your premiums.
landlords@alanboswell.com
alanboswell.com/landlords
Understanding unoccupancy
rules
Malicious damage by a tenant is
surprisingly common.
When comparing policy details, look for
malicious damage cover. Make sure you’re
clear about whether this is included before
you buy a policy. Also remember ‘lifestyle’
type damage is not classed as malicious.
Manufacture of drugs covers you in the
event that a tenant damages your property
through drug production. Cannabis farms,
for example, can lead to the destruction of
property. Failure to insure against this
could destroy your investment.
landlords@alanboswell.com
alanboswell.com/landlords
Malicious damage
and manufacture
of drugs
landlords@alanboswell.com
alanboswell.com/landlords
If your property suffers a claim, most
landlord products should include cover to
provide an income while the property is
uninhabitable.
If your insurance policy does not include
this, you could end up out of pocket as the
result of a claim.
You might also want cover for the cost of
alternative accommodation for tenants (if
the property is temporarily uninhabitable).
Loss of rent
landlords@alanboswell.com
alanboswell.com/landlords
A tenancy agreement in place means the
landlord has carried out the relevant
checks on the tenant and knows exactly
who is in the property.
If the tenant sublets the property, the
landlord has lost control over who is
housed in the property and any potential
claim could be declined.
It’s important to carry out regular checks
on the property so you know who is in
the property. If you are aware of
subletting, make sure you tell your
insurer/broker.
What if my
tenants sublet?
landlords@alanboswell.com
alanboswell.com/landlords
What about serviced
accommodation?Landlord insurance doesn’t automatically
cover serviced accommodation when
properties or rooms are let on a per-
night basis.
Holiday let insurance or serviced
accommodation insurance might be
more appropriate for you.
landlords@alanboswell.com
alanboswell.com/landlords
Underinsurance
Ensure your rebuild costs are up to date.
Rebuilding value NOT market value!
http://calculator.bcis.co.uk
landlords@alanboswell.com
alanboswell.com/landlords
Disclosure
Disclose all information to insurers.
Insurers set their rates based on
information provided by you.
Non-disclosure is a reason to avoid not
only a claim but an entire policy.
• address including postcode
• construction – walls, roof, floors, age,
cladding
• property type
• previous claims experience/3 or 5 years
• tenant type
• personal information
• unoccupancy
• any works being undertaken
landlords@alanboswell.com
alanboswell.com/landlords
Disclosure
Main rating factors
• malicious damage caused by the tenant
• carpets, curtains & white goods
• 90 days full policy cover between lets
• loss of rent or alternative accommodation
(following a claim)
• trace and access
• accidental damage
• £5m property owners liability
• £10m employers liability
• extend or add home emergency, legal,
rent guarantee/excess protection.
landlords@alanboswell.com
alanboswell.com/landlords
Alan Boswell Group
Landlord Insurance
landlords@alanboswell.com
alanboswell.com/landlords
You have a duty of care and potential liability
for injuries in and around your property.
Examples:
• tenant trips on a loose tile, section of worn
carpet or uneven step
• roof tile falling from a roof and hitting a
passer-by on the head (note: not just the
tenant).
£1m per property is not going to be enough.
HMOs and smaller blocks of flats you need to
consider £5m minimum.
We cover up to £5m per property, as standard.
Property owner’s
liability
landlords@alanboswell.com
alanboswell.com/landlords
Legal expenses
If a tenant defaults on their rent, or refuses to
vacate the property, immediate help is
available.
• cover for £100,000 of legal expenses
(including eviction costs)
• general disputes relating to tenancies
• repair and renovation disputes
• health and safety prosecutions
• cover for HMOs and student lets
• recovery of unpaid rent by a tenant
• tax investigation cover
landlords@alanboswell.com
alanboswell.com/landlords
Rent guarantee
Our comprehensive policy covers rental income
in the event of non-payment, and any legal
expenses you may face for issues such as
eviction.
• rental income cover up to £25,000
• legal expense helpline 24/7
• access to online health & safety documents
• up to 12 months’ cover
• full landlord legal expenses up to £100,000
• cover for HMOs and student lets
landlords@alanboswell.com
alanboswell.com/landlords
Home emergencyHome emergency cover for landlords is vital
in a crisis. We, with Intana Insurance, provide swift and
effective assistance in a domestic emergency.
• boiler breakdown cover
• cover for complete failure or breakdown of electricity
or gas supply
• cover for the infestation of vermin
• up to £100 for alternative accommodation
• burst pipes and drainage
• 24/7 emergency helpline
• unlimited number of claims (£500 per claim)
• UK-based call centre
EXCESS PROTECTION
landlords@alanboswell.com
alanboswell.com/landlords
Excess protection
This cover reimburses you for the cost of your
policy excess in the event of a claim. It works
alongside your normal property owner’s insurance
policy and will cover the cost of your excess up to
a pre-agreed limit.
• available from £30 a year
• maximum cover limit of £3,000
• easier to manage excess costs
• use on multiple claims
• high cover limits
• UK-based advisers
We guarantee to beat your
existing premium*
landlords@alanboswell.com
alanboswell.com/landlords
* Terms apply. See www.alanboswell.com/terms or call for full details. Price guarantee only applies where existing cover is held.
Thank you for listening.
Any questions?
Scottish Letting Day 2019
Refreshments are served in the Stratosphere area
Programme resumes 15.15pm
Please visit our exhibitors’ stands
Scottish Letting Day
Sponsors:
Scottish Letting Day
Conference and exhibition 12 November 2019
Sponsors:
Scottish Letting Day
Tweet #LettingDay
The role of the CMA in
regulating letting agents
Cecilia Parker Aranha and Lucy Stone,
Competition and Markets Authority
Scottish Letting Day
Scottish Letting Day 2019
Consumer protection law
for lettings
Cecilia Parker Aranha
Director, Consumer Protection
Scottish Letting Day, 12.11.19
195
Unfair practices
196
Unfair terms
197
“A term is unfair if,
contrary to the requirement of good
faith,
it causes a significant imbalance in
the parties’ rights and obligations
under the contract
to the detriment of the consumer.”
Transparency
198
Case studies
199
Consumer protection law
for lettings
Cecilia Parker Aranha
Director, Consumer Protection
Scottish Letting Day, 12.11.19
200
Lucy Stone
Senior Intelligence Officer - Intelligence and Investigations
Team
Cartels - lifting the lid on
anti-competitive conduct
What is a cartel?
Price fixing Market sharing Bid-rigging
Agreeing with competitors
what price you will charge to
avoid having to compete with
each other.
Agreeing with other
businesses how
much you will bid in
a tender, and who
will have the lowest
bid so that they win
the contract.
Agreeing not to go after a
competitor’s customers, or
deciding which territories
each business will ‘take’.
Also:
• Sharing sensitive information
203
Enforcement consequences
● Director disqualification for up to 15 years
● Civil enforcement
- fines on businesses of up to 10% of turnover
- liability to be sued for damages (‘follow on’ action)
● Criminal Enforcement
- up to 5 years in prison
- unlimited fines
● Reputational Damage
204
Somerset estate agents case
p
p
p
● 6 local agents met to “have a chat about fees…”
● price-fixing – agents agreed to set a minimum
commission rate for residential sales of 1.5%
● agents took turns to ‘police’ the cartel
● 5 estate agents were fined. 6th agent received
immunity from fines as it was the first to confess
under the CMA’s leniency policy; 2 received a
reduction in fines under the leniency policy
● 2 CDUs secured in April 2018
● court proceedings seeking disqualification of 2
further directors commenced in April 2019
● provided they continue to comply with the terms of
leniency, the CMA will not seek the disqualification
of the co-operating directors of 3 of the estate
agents which benefitted from leniency.
205
Reputation
“…For too many
years now the
area has been
driven by agents
simply quoting low
fees…”
206
Evidence
“…For too many
years now the
area has been
driven by agents
simply quoting low
fees…”
207
Evidence
“…For too many
years now the
area has been
driven by agents
simply quoting low
fees…”
If you have information about a cartel
(e.g. price-fixing, market-sharing, bid-
rigging) but are not directly involved
If you think you may have been involved
in something illegal, you may escape
fines or sanctions if you come to us
first
How to report to us
Report via our new online
reporting form or email:
cartelshotline@cma.gsi.gov.uk
bit.ly/ReportACartel
Stop Cartels campaign page
www.gov.uk/stopcartels
explains what cartels look
like in practice
Now let’s see what you’ve learned…
209
It can be illegal to attend a meeting
with employees from other
businesses where price is discussed.
● True or false?
210
As a customer, it's ok to tell suppliers
the prices that other suppliers are
quoting you.
● True or false?
211
It's ok to agree with competitors not
to sell below a minimum price to help
protect your profit margin.
● True or false?
212
Businesses can agree not to sell to
the same customers as each other.
● True or false?
213
Price fixing is a criminal offence and
can lead to imprisonment.
● True or false?
214
In a competitive tender, it's ok to
discuss what prices you intend to
quote with competing bidders.
● True or false?
215
Competing businesses can agree
between them what territories they
will operate in.
● True or false?
216
A business that has a dominant
market position has a special
responsibility not to behave in ways
that unfairly squeeze out their rivals.
● True or false?
217
Admitting your involvement in a
cartel can lead to immunity from
penalties.
● True or false?
218
How much can businesses be fined
for breaking competition law?
● up to £100,000?
● up to £1 million?
● a year’s worth of
profit?
● up to 10% of
turnover?
219
Sessions now available to attend
Scottish Letting Day
Biosphere Green
(current room): Tribunal know how for landlords
Biosphere Blue: Taster training for letting agents – meaningful CPD
Showdome: Informing research to shape the future of private renting
4D Cinema: Working positively with Universal Credit
Salisbury Suite: Digital first impressions: How do you measure up on
LinkedIn?
Tribunal know how for landlords
Claire Mullen, TC Young Solicitors
Scottish Letting Day
Scottish Letting Day 2019
First-tier Tribunal
know-how for landlords
Claire Mullen
TC Young Solicitors
First-tier Tribunal Housing and Property
Chamber
• brought into existence on 1 December
2016
• replaced Homeowner Housing Panel and
Private Rented Housing Panel
• assumed their existing jurisdiction for
repairing standard cases and property
factoring issues
FTT-HPC “new” jurisdictions
1 December 2017
Housing (Scotland) Act 2014 transferred
jurisdiction from sheriff court to FTT-HPC in
respect of “actions arising from tenancies
and occupancy agreements” in:
• regulated tenancies
• part VII contracts
• assured tenancies
FTT-HPC jurisdiction
• civil proceedings arising from a private residential
tenancy
• payment actions in all tenancy regimes
• letting agent code of practice
• landlord registration disputes
Repossession routes to recovery of
possession of a property
Different depending on type of tenancy:
• Short Assured Tenancy – 2 routes
• Assured Tenancy – 1 route
• Private Residential Tenancy – 1 route
Short Assured Tenancies and
the non-breach route
• landlord has the right to compulsory repossession of
the property under Section 33 (1)(d) of the Housing
(Scotland) Act 1988
• such an eviction action cannot be defended (as long
as notices have been validly served and are in the
correct form/equality act defence!)
• NTQ and Section 33(1)(d) notice (served RD or sheriff
officer)
• NTQ must tie in with the ish date
• Section 33(1)(d) notice must give at least 2 months
notice
• no need to wait ‘til ish – breach route is also available
Assured Tenancies and the
breach route
• must have a ground of repossession under
Schedule 5 of the Housing (Scotland) Act 1988
narrated in tenancy agreement
• following service of an AT6 detailing said
ground and details of the breach
• AT6 allows Tribunal action to be raised either
after 14 days or 2 months from date of service of
AT6 (depending on the ground relied upon)
• AT6 expires after 6 months
The breach route cont.
• Tribunal application made on AT6 does not
entitle you to repossession
• tenant is entitled to defend the action
• main breach grounds used are the arrears
grounds (Grounds 8, 11, and 12). If relying on
Ground 8 (3 months in arrears) and it is
undefended, you are entitled to repossession
• all other main grounds, you must show the
Tribunal that it is reasonable to evict in all the
circumstances
Private Residential Tenancies
(PRT)
• must have a ground of repossession under
Schedule 3 of the Private Housing (Tenancies)
(Scotland) Act 2016
• following service of a Notice to Leave (NTL)
detailing said ground and details of the ground
• NTL allows Tribunal action to be raised either
after 28 days or 84 days from date of service of
NTL (depending on length of occupation or the
ground relied upon)
• NTL expires after 6 months
Private Residential Tenancies
(PRT)
• mix of mandatory/discretionary grounds
• tenant is entitled to defend the action. Tribunal still
entitled to grant order in certain circumstances
• main grounds used are Grounds 1 and 12. If relying
on Ground 1 (landlord intends to sell) and it is
undefended, you are entitled to repossession.
Ground 12 (rent arrears) has mandatory and
discretionary elements
• where discretion applies, you must show the
Tribunal that it is reasonable to evict in all the
circumstances
How do I raise a Tribunal
action?
• jurisdiction for eviction and payment in
Assured/SAT and regulated tenancy actions
transferred from sheriff court to First-tier
Tribunal (Housing and Property Chamber) on 1
December 2017
• eviction actions must be raised as a form E
• payment actions must be raised as a form F
• you cannot claim expenses unless exceptional
circumstances apply
• no upper limit on arrears
• overriding objective
Making an application: the paperwork for
eviction
• complete form E
• lodge with Tribunal office (no fee)
• include required attachments
• application received by Tribunal
Required attachments for SAT
application
Rule 66
• name, address and registration number (if
any) of the landlord/name, address and
profession of any representative of the
landlord
• name and address of the tenant
Required attachments for SAT
application cont.
Rule 66
The tenancy agreement (if available) or, if this is
not available, as much information about the
tenancy as the landlord can give;
– AT5
– Section 33 notice (inc. evidence of service)
– Notice to Quit (inc. evidence of service)
– Section 11 notice of the Homelessness
(Scotland) Act 2003 (inc. evidence of
service)
Required attachments for AT
application
Rule 65
• name, address and registration number (if
any) of the landlord/name, address and
profession of any representative of the
landlord
• name and address of the tenant
Required attachments for AT
application cont.
Rule 65
The tenancy agreement (if available) or, if this is not
available, as much information about the tenancy as
the landlord can give;
– AT6 (inc. evidence of service)
– Notice to Quit (if applicable) (inc. evidence of
service)
– evidence that the possession ground or
grounds has been met;
– Section 11 notice of the Homelessness
(Scotland) Act 2003 (inc. evidence of service)
Required attachments for PRT application
Rule 109
• name, address and registration number (if
any) of the landlord/name, address and
profession of any representative of the
landlord
• name and address of the tenant
• the ground(s) for eviction
Required attachments for PRT
application cont.
Rule 109
• evidence showing that the eviction ground or
grounds has been met;
– Notice to Leave (inc. evidence of service)
The tenancy agreement (if available) or, if this is not
available, as much information about the tenancy as
the landlord can give;
– Section 11 notice of the Homelessness
(Scotland) Act 2003 (inc. evidence of service)
The paperwork for payment
• complete form F
• lodge with Tribunal office (no fee)
• include required attachment
• application received by Tribunal
Required attachments for
payment application
Rule 70 or 111
• name and address of the landlord
• name and address of the tenant/guarantor
• reason for making the application – payment of
debt
• evidence to support the application (tenancy
agreement and rent statement (not bank
statements))
• a copy of any relevant documents
• damages claim – check in/out inventories,
receipts for costs incurred
The process
• application acknowledged
• passed to president/legal member for sift
• decision made as to whether application should proceed
• either rejected, referred to Tribunal or request for further
information
The process cont.
If proceeds to a Tribunal
• notice given to all parties
• written representations requested from other party
• may issue “directions”
• Case Management Discussion assigned
Case Management Discussion
(CMD)
• one legal member sitting alone
• identify what facts are agreed between the
parties
• raising with parties any issues it requires to
be addressed
• discuss whether or not a hearing is required
• tribunal empowered to grant order at CMD
• discuss what witnesses, documents and
other evidence will be required
Case Management Discussion (CMD)
options
• does the Tribunal have discretion?
• are relevant facts in dispute?
• continuation to further CMD
• fix a hearing
• grant the orders/dismiss the application
Defended actions: preparing for a hearing
Timescales
• no less than 14 days notice to be given to parties
• documentary evidence and list of witnesses to be lodged
7 days prior to hearing
• heard by 2 Tribunal members – legal member is chair
Defended actions: preparing for a hearing
• both parties given opportunity to prove their case
• evidence can be led, i.e. witnesses, documentation
• Tribunal will make a decision once evidence is heard from
parties
What happens once eviction
order is granted?
• under usual circumstances, extract order
sent out after expiry of 30 day appeal periods
• service of Charge for Removing – 14 days
notice of eviction
• instruct sheriff officers to carry out the
eviction
• change of locks
• all incurred costs payable by the landlord
What happens once payment order is
granted?
• under usual circumstances, extract order sent out after
expiry of 30 day appeal periods
• was Time to Pay granted?
• service of Charge for Payment – 14 days
• instruct sheriff officers to carry out various forms of
diligence
Evidence at hearings
• documents to be lodged 7 days in advance
• can lodge late with permission of FTT
• witnesses should be listed in advance
Decisions at hearings
• majority vote but chair has casting vote
• decisions must be in writing
• statement of reasons to be given if requested in eviction
cases
• if decision not unanimous chair must also give a note on
minority view
Examples of eviction decisions made by
FTT
• have been hundreds of applications made
• have been hundreds granted
• however… beware… nothing is certain!!!
Hall v Beattie
• hearing 11 September 2018
• eviction action
• all in order except section 11 notice
• named person was not tenant
• Tribunal held notice was mandatory
• allowed adjournment for re-service in
correct form
Patience v Owens
• eviction action
• CMD 6 June 2018
• Short Assured Tenancy
• NTQ served by sheriff officers
• no section 33 notice
• landlord unaware it was needed
• application dismissed
Royal College of Surgeons v Murray
• eviction application
• based solely on AT6 procedure
• Ground 8 eviction
• CMD 22 June 2018
• no specification of grounds in part 3 of AT6
• FTT held AT6 invalid and dismissed application
Scotcrafts Leasing v Kajaks
• eviction case
• CMD 23 August 2018
• NTQ and section 33 hand delivered on 28 December 2017
• tenant accepted he had received them
• FTT held service invalid and application dismissed
Appeals
• appeal to Upper Tribunal
• on point of law only
• requires leave of the FTT
• must seek leave within 30 days of
receiving decision
• if leave refused, applicant can ask for
leave from Upper Tribunal
• also a “review” process
Questions?
Claire Mullen: cag@tcyoung.co.uk
www.tcyoung.co.uk
Read our blog: www.tcyoung.co.uk/blog
Follow us on Twitter: @TCYLetLaw
Scottish Letting Day 2019
Thank you for coming
See you next year
Sponsors:
Scottish Letting Day

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Scottish Letting Day 2019 - Biosphere Green

  • 1. Scottish Letting Day 2019 Conference and exhibition 12 November 2019 Sponsors: Scottish Letting Day Biosphere Green sessions
  • 2. Scottish Letting Day John Blackwood introduction video Sponsors: Scottish Letting Day
  • 3. Getting it right with sales and acquisitions of letting agencies Douglas Collingham, TC Young Solicitors Scottish Letting Day Scottish Letting Day 2019
  • 4. Sessions now available to attend Scottish Letting Day Biosphere Green (current room): Tribunal know how for letting agents Biosphere Blue: Understanding the private residential tenancy Ozone: Demystifying legionella & A year in the life of a tenancy deposit scheme Showdome: Top tips from a self-made property investor 4D Cinema: Informing research to shape the future of private renting Salisbury Suite: The role of the CMA in regulating letting agents
  • 5. Tribunal know how for letting agents Claire Mullen, TC Young Solicitors Scottish Letting Day Scottish Letting Day 2019
  • 6. First-tier Tribunal know-how for letting agents Claire Mullen TC Young Solicitors
  • 7. FTT-HPC “new” jurisdictions 1 December 2017 Housing (Scotland) Act 2014 transferred jurisdiction from sheriff court to FTT-HPC in respect of “actions arising from tenancies and occupancy agreements” in: • regulated tenancies • part VII contracts • assured tenancies
  • 8. FTT-HPC jurisdiction • civil proceedings arising from a private residential tenancy • payment actions in all tenancy regimes • letting agent code of practice • landlord registration disputes
  • 9. Repossession routes to recovery of possession of a property Different depending on type of tenancy: • Short Assured Tenancy – 2 routes • Assured Tenancy – 1 route • Private Residential Tenancy – 1 route
  • 10. Routes • SAT – NTQ and Section 33(1)(d) Notice (served RD or sheriff officer) • Assured Tenancy – AT6 provided a ground of repossession narrated in tenancy agreement • PRT – NTL based on grounds
  • 11. How do I raise a Tribunal action? • jurisdiction for eviction and payment in Assured/SAT and regulated tenancy actions transferred from sheriff court to First-tier Tribunal (Housing and Property Chamber) on 1 December 2017 • eviction actions must be raised as a form E • payment actions must be raised as a form F • you cannot claim expenses unless exceptional circumstances apply • no upper limit on arrears • overriding objective
  • 12. Making an application: the paperwork for eviction • complete form E • lodge with Tribunal office (no fee) • include required attachments • application received by Tribunal
  • 13. Required attachments for SAT application Rule 66 • name, address and registration number (if any) of the landlord/name, address and profession of any representative of the landlord • name and address of the tenant
  • 14. Required attachments for SAT application cont. Rule 66 The tenancy agreement (if available) or, if this is not available, as much information about the tenancy as the landlord can give; – AT5 – Section 33 notice (inc. evidence of service) – Notice to Quit (inc. evidence of service) – Section 11 notice of the Homelessness (Scotland) Act 2003 (inc. evidence of service)
  • 15. Required attachments for AT application Rule 65 • name, address and registration number (if any) of the landlord/name, address and profession of any representative of the landlord • name and address of the tenant
  • 16. Required attachments for AT application cont. Rule 65 The tenancy agreement (if available) or, if this is not available, as much information about the tenancy as the landlord can give; – AT6 (inc. evidence of service) – Notice to Quit (if applicable) (inc. evidence of service) – evidence that the possession ground or grounds has been met – Section 11 notice of the Homelessness (Scotland) Act 2003 (inc. evidence of service)
  • 17. Required attachments for PRT application Rule 109 • name, address and registration number (if any) of the landlord/name, address and profession of any representative of the landlord • name and address of the tenant • the ground(s) for eviction
  • 18. Required attachments for PRT application cont. Rule 109 • evidence showing that the eviction ground or grounds has been met; – Notice to Leave (inc. evidence of service) • the tenancy agreement (if available) or, if this is not available, as much information about the tenancy as the landlord can give; – Section 11 notice of the Homelessness (Scotland) Act 2003 (inc. evidence of service)
  • 19. The paperwork for payment • complete form F • lodge with Tribunal office (no fee) • include required attachment • application received by Tribunal
  • 20. Required attachments for payment application Rule 70 or 111 • name and address of the landlord • name and address of the tenant/guarantor • reason for making the application – payment of debt • evidence to support the application (tenancy agreement and rent statement (not bank statements)) • a copy of any relevant documents • damages claim – check in/out inventories, receipts for costs incurred
  • 21. The process • application acknowledged • passed to president/legal member for sift • decision made as to whether application should proceed • either rejected, referred to Tribunal or request for further information
  • 22. The process cont. If proceeds to a Tribunal • notice given to all parties • written representations requested from other party • may issue “directions” • Case Management Discussion assigned
  • 23. Case Management Discussion (CMD) • one legal member sitting alone • identify what facts are agreed between the parties • raising with parties any issues it requires to be addressed • discuss whether or not a hearing is required • Tribunal empowered to grant order at CMD • discuss what witnesses, documents and other evidence will be required
  • 24. Case Management Discussion (CMD) options • does the Tribunal have discretion? • are relevant facts in dispute? • continuation to further CMD • fix a hearing • grant the orders/dismiss the application
  • 25. Defended actions: preparing for a hearing Timescales • no less than 14 days notice to be given to parties • documentary evidence and List of Witnesses to be lodged 7 days prior to hearing • heard by 2 Tribunal members – legal member is chair
  • 26. Defended actions: preparing for a hearing • both parties given opportunity to prove their case • evidence can be led, i.e. witnesses, documentation • Tribunal will make a decision once evidence is heard from parties
  • 27. What happens once eviction order is granted? • under usual circumstances, extract order sent out after expiry of 30 day appeal periods • service of Charge for Removing – 14 days notice of eviction • instruct sheriff officers to carry out the eviction • change of locks • all incurred costs payable by the landlord
  • 28. What happens once payment order is granted? • under usual circumstances, extract order sent out after expiry of 30 day appeal periods • was Time to Pay granted? • service of Charge for Payment – 14 days • instruct sheriff officers to carry out various forms of diligence
  • 29. Evidence at hearings • documents to be lodged 7 days in advance • can lodge late with permission of FTT • witnesses should be listed in advance
  • 30. Decisions at hearings • majority vote but chair has casting vote • decisions must be in writing • statement of reasons to be given if requested in eviction cases • if decision not unanimous chair must also give a note on minority view
  • 31. Examples of eviction decisions made by FTT • have been hundreds of applications made • have been hundreds granted • however… beware… nothing is certain!!!
  • 32. Hall v Beattie • hearing 11 September 2018 • eviction action • all in order except section 11 notice • named person was not tenant • Tribunal held notice was mandatory • allowed adjournment for re-service in correct form
  • 33. Patience v Owens • eviction action • CMD 6 June 2018 • Short Assured Tenancy • NTQ served by sheriff officers • no section 33 notice • landlord unaware it was needed • application dismissed
  • 34. Royal College of Surgeons v Murray • eviction application • based solely on AT6 procedure • Ground 8 eviction • CMD 22 June 2018 • no specification of grounds in part 3 of AT6 • FTT held AT6 invalid and dismissed application
  • 35. Scotcrafts Leasing v Kajaks • eviction case • CMD 23 August 2018 • NTQ and section 33 hand delivered on 28 December 2017 • tenant accepted he had received them • FTT held service invalid and application dismissed
  • 36. Appeals • appeal to Upper Tribunal • on point of law only • requires leave of the FTT • must seek leave within 30 days of receiving decision • if leave refused, applicant can ask for leave from Upper Tribunal • also a “review” process
  • 37. Letting agent complaints • 1 January 2018 Letting Agent Code of Practice took effect • landlord/tenants(inc. former)/Scottish Minister can make a complaint to the Tribunal for failure to comply with the Code • complainer must first notify the agent in writing to permit the agent time to resolve the complaint • if complainer remains dissatisfied can raise the complaint with the Tribunal
  • 38. What to expect if complaint made to Tribunal • cover letter from Tribunal with bundle of documents • letter will inform of deadline date to make written representations in response • letter will inform of hearing date and who will be conducting the hearing • made up of two members – legal member is chair
  • 39. Written representations • consider these carefully • only respond to the issues raised by the applicant • respond concisely to each individual allegation made • assert your position • lodge documentation with your written representations that demonstrates your position
  • 40. Case study… Paragraph 124 “You must ensure clients’ money is available to them on request and is given to them without unnecessary delay or penalties, unless agreed otherwise in writing (for example to take account of any money outstanding for agreed works undertaken).” You accept you did not provide the landlord with the full 6 months and instead issued it on a monthly basis. This is in accordance with your handling client money procedures and stated in your management agreement.
  • 41. Case study… Suggested response The applicant complains that the respondent breached paragraph 124 of the Code. This paragraph requires the respondent ensure clients’ money is available to them on request. It is the respondent’s position that they have complied with paragraph 124 of the Code. Reference in this regard is made to clause X of the management agreement which provides advance rent will be held by the agent and paid to the landlord on a monthly basis.
  • 42. The hearing • if you have responded in full in your written representations you can adopt these at the hearing • the Tribunal members may ask you to elaborate on certain points made in your written representations • where your written representations are not specific or fail to answer the application you can expect the Tribunal members to ask those difficult questions
  • 43. After the hearing • the Tribunal members will issue a decision usually within around 4 weeks • where the Tribunal decides that the letting agent has failed to comply, it must issue an order (a “letting agent enforcement order”) requiring the agent to take such steps as the Tribunal considers necessary to rectify the failure
  • 44. The LAEO • must specify the period within which each step must be taken • may provide that the letting agent must pay to the applicant such compensation as the Tribunal considers appropriate for any loss suffered by the applicant as a result of the failure to comply
  • 45. Failure to comply with LAEO • an agent who, without reasonable excuse, fails to comply with a letting agent enforcement order commits an offence • summary conviction to a fine not exceeding £1,000
  • 46. Questions? Claire Mullen: cag@tcyoung.co.uk www.tcyoung.co.uk Read our blog: www.tcyoung.co.uk/blog Follow us on Twitter: @TCYLetLaw
  • 47. Sessions now available to attend Scottish Letting Day Biosphere Green (current room): Letting question time Biosphere Blue: Unwrapping the energy performance certificate Ozone: Changing the referencing process forever (Vouch) & What’s next? (PayProp) Showdome: Working positively with Universal Credit 4D Cinema: A guide to completing your tax return Salisbury Suite: Preventing HR headaches
  • 48. Letting question time Gail Bowden and Caroline Elgar, Scottish Association of Landlords Scottish Letting Day Scottish Letting Day 2019
  • 49. SAL advice line • over 9,000 calls per year • 58% from agents and 42% from landlords • 18% about starting a tenancy • 33% about ending a tenancy • 17% repairs and safety requirements • 13% letting agent issues
  • 50.
  • 51. Can I bury my dog in the tenant’s garden?
  • 52. Contact us: Scottish Association of Landlords (SAL) tel: 0131 564 0100 email: advice@scottishlandlords.com www.scottishlandlords.com/resources
  • 53. Scottish Letting Day 2019 Lunch is now served in the Stratosphere area Programme resumes 13.15pm Please visit our exhibitors’ stands Scottish Letting Day Sponsors:
  • 54. Scottish Letting Day Conference and exhibition 12 November 2019 Sponsors: Scottish Letting Day Tweet #LettingDay
  • 55. Digital first impressions: How do you measure up on LinkedIn? Miles Duncan, LinkedIn Success Systems Scottish Letting Day Scottish Letting Day 2019
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  • 58. Your Free eLearning Course https://learnonline.linkedinsuccesssystems.co.uk/courses/team-training-SSI
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  • 62. 95%
  • 63. www.linkedin.com/sales/ssi How well do you perform? Check out your LinkedIn Social Selling Index [SSI] right now
  • 64. Establishing your professional brand Finding the right people Engage with insights Build relationships
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  • 96. Step 1 Clarify your brand for LinkedIn
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  • 105. Profile – The Why Your professional website First DIGITAL presentation of YOU – Digital handshake Start Building Emotional Cues: Trust, Credibility, Approachable, Likeable Are YOU what I am looking for? Do you solve my problems (external vs Internal)? Are you my guide? Do you have a plan? Can I trust YOU? Help me to take action? What does success look like? Transform me to that place Formulate opinion – you’re not present LinkedIn won’t work with out a Fully Optimised Profile Vetted In or Vetted Out in
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  • 132. What about 2nd & 3rd Degrees ? About & Current Experience ✉ ☎
  • 133. Embed in main profile Insert at the base of the About & Experience
  • 135. The most important field Misunderstood Google reads this field Keywords Headline
  • 137. Headline Or a … positioning Statement (+title)
  • 138.
  • 139. What ‘Terms’ and/or ‘Phrases’ are people using in Google to find you? or a Positioning Statement 120 Spaces… make the first 70 spaces a priority LinkedIn Expert Trainer●CPD LinkedIn Corporate, Prof Services & SME’s Training●Edinburgh●Glasgow● London●Dubai●HK●Paris ●Accounting Business Development Partner ● SME Specialist Accounting, Tax and Advisory Solutions ● Edinburgh ● Glasgow Enabling Business & Personal Growth✔Recruitment Expert✔Finance & Executive Search Specialist✔Edinburgh✔Glasgow✔Belfast ★High Net Worth Household Insurance Broker★Private Client Insurance★Fine Art, Jewellery & Collections Insurance Expert★ ★ R&D Tax Credit Experts ★ Assisting Innovative Scottish Businesses reduce Corporation Tax or get cash back from HMRC
  • 140.
  • 141. Steps 6 & 7 About and Experience
  • 142.
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  • 146. Visible three lines, KeyWords Aligned,VP, KeyWords Contact Info, CTA Web pages, PDF,Video Identify their challenges Then explain how you are the solution XY Z
  • 147. Y Z X Who do you help? What do you help them with? To achieve what?
  • 148. Title + 100 KeyWords Aligned,VP, KeyWords Contact Info, CTA Web pages, PDF,Video Your services Explain how you add value to their business People buy clarity
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  • 161. No.2: Background Banner No.3: Photo No.5: Headline No.6; About ‘top XYZ’ + Media x 6 or 2 No.4: Contact Info
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  • 167. Who are you? Are you an expert? Do you understand my business? Do you know my challenges? My needs are X… do you have solutions? Can I contact you? Do you look friendly and approachable? Can I trust you? Show me credibility? Validation? Client successes? Are we aligned? Are you colleagues aligned? Is you business aligned to mine?
  • 168.
  • 169. Sessions now available to attend Scottish Letting Day Biosphere Green Property insurance – The top secrets to ensure that you have (current room): the correct cover in place Biosphere Blue: A guide to completing your tax return Ozone: Support towards meeting minimum energy efficiency standards & Freeing up time for landlords and letting agents Showdome: Understanding the private residential tenancy 4D Cinema: How to survive rent controls and the buy to let backlash Salisbury Suite: Preventing HR headaches
  • 170. Property insurance – The top secrets to ensure that you have the correct cover in place Steve Cox, Alan Boswell Group Scottish Letting Day Scottish Letting Day 2019
  • 172. Steve Cox I’ve been working in insurance with Alan Boswell Group for 28 years, and with landlords since 1995. I work with landlord associations and agents across the country, and spend a lot of time travelling to meet up with portfolio property owners. I’ve written several articles in property and landlord publications. Business Account Manager 01603 218031 07766 715654 scox@alanboswell.com
  • 173. landlords@alanboswell.com alanboswell.com/landlords • established in 1982 • 370 staff over 10 locations • Independent Broker Of The Year (2015- 2016) – Insurance Times Award • Best Landlord Insurance Provider 2018 • A top 15 independent broker (Insurance Age, 2017 Top 100) • outstanding service scores 4.8 out of 5 on FEEFO
  • 174. • the insurance you require • the variety of products we offer • our service • how we price our products • the risks you may face landlords@alanboswell.com alanboswell.com/landlords Objective of today
  • 175. • unoccupied properties • malicious damage by tenant/cultivation of drugs • non payment of rent • subletting • serviced accommodation • policy conditions/policy excess/underinsurance/disclosure landlords@alanboswell.com alanboswell.com/landlords
  • 176. We would all love our trouble-free tenants to stay forever, but when the average length of a tenancy is under a year, the chances are you will have untenanted periods. Your cover while your property is unoccupied could be limited to 90 days or might become immediately restricted. Some insurers won’t change your cover, but will increase your premiums. landlords@alanboswell.com alanboswell.com/landlords Understanding unoccupancy rules
  • 177. Malicious damage by a tenant is surprisingly common. When comparing policy details, look for malicious damage cover. Make sure you’re clear about whether this is included before you buy a policy. Also remember ‘lifestyle’ type damage is not classed as malicious. Manufacture of drugs covers you in the event that a tenant damages your property through drug production. Cannabis farms, for example, can lead to the destruction of property. Failure to insure against this could destroy your investment. landlords@alanboswell.com alanboswell.com/landlords Malicious damage and manufacture of drugs
  • 178. landlords@alanboswell.com alanboswell.com/landlords If your property suffers a claim, most landlord products should include cover to provide an income while the property is uninhabitable. If your insurance policy does not include this, you could end up out of pocket as the result of a claim. You might also want cover for the cost of alternative accommodation for tenants (if the property is temporarily uninhabitable). Loss of rent
  • 179. landlords@alanboswell.com alanboswell.com/landlords A tenancy agreement in place means the landlord has carried out the relevant checks on the tenant and knows exactly who is in the property. If the tenant sublets the property, the landlord has lost control over who is housed in the property and any potential claim could be declined. It’s important to carry out regular checks on the property so you know who is in the property. If you are aware of subletting, make sure you tell your insurer/broker. What if my tenants sublet?
  • 180. landlords@alanboswell.com alanboswell.com/landlords What about serviced accommodation?Landlord insurance doesn’t automatically cover serviced accommodation when properties or rooms are let on a per- night basis. Holiday let insurance or serviced accommodation insurance might be more appropriate for you.
  • 181. landlords@alanboswell.com alanboswell.com/landlords Underinsurance Ensure your rebuild costs are up to date. Rebuilding value NOT market value! http://calculator.bcis.co.uk
  • 182. landlords@alanboswell.com alanboswell.com/landlords Disclosure Disclose all information to insurers. Insurers set their rates based on information provided by you. Non-disclosure is a reason to avoid not only a claim but an entire policy.
  • 183. • address including postcode • construction – walls, roof, floors, age, cladding • property type • previous claims experience/3 or 5 years • tenant type • personal information • unoccupancy • any works being undertaken landlords@alanboswell.com alanboswell.com/landlords Disclosure Main rating factors
  • 184. • malicious damage caused by the tenant • carpets, curtains & white goods • 90 days full policy cover between lets • loss of rent or alternative accommodation (following a claim) • trace and access • accidental damage • £5m property owners liability • £10m employers liability • extend or add home emergency, legal, rent guarantee/excess protection. landlords@alanboswell.com alanboswell.com/landlords Alan Boswell Group Landlord Insurance
  • 185. landlords@alanboswell.com alanboswell.com/landlords You have a duty of care and potential liability for injuries in and around your property. Examples: • tenant trips on a loose tile, section of worn carpet or uneven step • roof tile falling from a roof and hitting a passer-by on the head (note: not just the tenant). £1m per property is not going to be enough. HMOs and smaller blocks of flats you need to consider £5m minimum. We cover up to £5m per property, as standard. Property owner’s liability
  • 186. landlords@alanboswell.com alanboswell.com/landlords Legal expenses If a tenant defaults on their rent, or refuses to vacate the property, immediate help is available. • cover for £100,000 of legal expenses (including eviction costs) • general disputes relating to tenancies • repair and renovation disputes • health and safety prosecutions • cover for HMOs and student lets • recovery of unpaid rent by a tenant • tax investigation cover
  • 187. landlords@alanboswell.com alanboswell.com/landlords Rent guarantee Our comprehensive policy covers rental income in the event of non-payment, and any legal expenses you may face for issues such as eviction. • rental income cover up to £25,000 • legal expense helpline 24/7 • access to online health & safety documents • up to 12 months’ cover • full landlord legal expenses up to £100,000 • cover for HMOs and student lets
  • 188. landlords@alanboswell.com alanboswell.com/landlords Home emergencyHome emergency cover for landlords is vital in a crisis. We, with Intana Insurance, provide swift and effective assistance in a domestic emergency. • boiler breakdown cover • cover for complete failure or breakdown of electricity or gas supply • cover for the infestation of vermin • up to £100 for alternative accommodation • burst pipes and drainage • 24/7 emergency helpline • unlimited number of claims (£500 per claim) • UK-based call centre
  • 189. EXCESS PROTECTION landlords@alanboswell.com alanboswell.com/landlords Excess protection This cover reimburses you for the cost of your policy excess in the event of a claim. It works alongside your normal property owner’s insurance policy and will cover the cost of your excess up to a pre-agreed limit. • available from £30 a year • maximum cover limit of £3,000 • easier to manage excess costs • use on multiple claims • high cover limits • UK-based advisers
  • 190. We guarantee to beat your existing premium* landlords@alanboswell.com alanboswell.com/landlords * Terms apply. See www.alanboswell.com/terms or call for full details. Price guarantee only applies where existing cover is held.
  • 191. Thank you for listening. Any questions?
  • 192. Scottish Letting Day 2019 Refreshments are served in the Stratosphere area Programme resumes 15.15pm Please visit our exhibitors’ stands Scottish Letting Day Sponsors:
  • 193. Scottish Letting Day Conference and exhibition 12 November 2019 Sponsors: Scottish Letting Day Tweet #LettingDay
  • 194. The role of the CMA in regulating letting agents Cecilia Parker Aranha and Lucy Stone, Competition and Markets Authority Scottish Letting Day Scottish Letting Day 2019
  • 195. Consumer protection law for lettings Cecilia Parker Aranha Director, Consumer Protection Scottish Letting Day, 12.11.19 195
  • 197. Unfair terms 197 “A term is unfair if, contrary to the requirement of good faith, it causes a significant imbalance in the parties’ rights and obligations under the contract to the detriment of the consumer.”
  • 200. Consumer protection law for lettings Cecilia Parker Aranha Director, Consumer Protection Scottish Letting Day, 12.11.19 200
  • 201. Lucy Stone Senior Intelligence Officer - Intelligence and Investigations Team Cartels - lifting the lid on anti-competitive conduct
  • 202. What is a cartel? Price fixing Market sharing Bid-rigging Agreeing with competitors what price you will charge to avoid having to compete with each other. Agreeing with other businesses how much you will bid in a tender, and who will have the lowest bid so that they win the contract. Agreeing not to go after a competitor’s customers, or deciding which territories each business will ‘take’. Also: • Sharing sensitive information
  • 203. 203 Enforcement consequences ● Director disqualification for up to 15 years ● Civil enforcement - fines on businesses of up to 10% of turnover - liability to be sued for damages (‘follow on’ action) ● Criminal Enforcement - up to 5 years in prison - unlimited fines ● Reputational Damage
  • 204. 204 Somerset estate agents case p p p ● 6 local agents met to “have a chat about fees…” ● price-fixing – agents agreed to set a minimum commission rate for residential sales of 1.5% ● agents took turns to ‘police’ the cartel ● 5 estate agents were fined. 6th agent received immunity from fines as it was the first to confess under the CMA’s leniency policy; 2 received a reduction in fines under the leniency policy ● 2 CDUs secured in April 2018 ● court proceedings seeking disqualification of 2 further directors commenced in April 2019 ● provided they continue to comply with the terms of leniency, the CMA will not seek the disqualification of the co-operating directors of 3 of the estate agents which benefitted from leniency.
  • 205. 205 Reputation “…For too many years now the area has been driven by agents simply quoting low fees…”
  • 206. 206 Evidence “…For too many years now the area has been driven by agents simply quoting low fees…”
  • 207. 207 Evidence “…For too many years now the area has been driven by agents simply quoting low fees…”
  • 208. If you have information about a cartel (e.g. price-fixing, market-sharing, bid- rigging) but are not directly involved If you think you may have been involved in something illegal, you may escape fines or sanctions if you come to us first How to report to us Report via our new online reporting form or email: cartelshotline@cma.gsi.gov.uk bit.ly/ReportACartel Stop Cartels campaign page www.gov.uk/stopcartels explains what cartels look like in practice
  • 209. Now let’s see what you’ve learned… 209
  • 210. It can be illegal to attend a meeting with employees from other businesses where price is discussed. ● True or false? 210
  • 211. As a customer, it's ok to tell suppliers the prices that other suppliers are quoting you. ● True or false? 211
  • 212. It's ok to agree with competitors not to sell below a minimum price to help protect your profit margin. ● True or false? 212
  • 213. Businesses can agree not to sell to the same customers as each other. ● True or false? 213
  • 214. Price fixing is a criminal offence and can lead to imprisonment. ● True or false? 214
  • 215. In a competitive tender, it's ok to discuss what prices you intend to quote with competing bidders. ● True or false? 215
  • 216. Competing businesses can agree between them what territories they will operate in. ● True or false? 216
  • 217. A business that has a dominant market position has a special responsibility not to behave in ways that unfairly squeeze out their rivals. ● True or false? 217
  • 218. Admitting your involvement in a cartel can lead to immunity from penalties. ● True or false? 218
  • 219. How much can businesses be fined for breaking competition law? ● up to £100,000? ● up to £1 million? ● a year’s worth of profit? ● up to 10% of turnover? 219
  • 220. Sessions now available to attend Scottish Letting Day Biosphere Green (current room): Tribunal know how for landlords Biosphere Blue: Taster training for letting agents – meaningful CPD Showdome: Informing research to shape the future of private renting 4D Cinema: Working positively with Universal Credit Salisbury Suite: Digital first impressions: How do you measure up on LinkedIn?
  • 221. Tribunal know how for landlords Claire Mullen, TC Young Solicitors Scottish Letting Day Scottish Letting Day 2019
  • 222. First-tier Tribunal know-how for landlords Claire Mullen TC Young Solicitors
  • 223. First-tier Tribunal Housing and Property Chamber • brought into existence on 1 December 2016 • replaced Homeowner Housing Panel and Private Rented Housing Panel • assumed their existing jurisdiction for repairing standard cases and property factoring issues
  • 224. FTT-HPC “new” jurisdictions 1 December 2017 Housing (Scotland) Act 2014 transferred jurisdiction from sheriff court to FTT-HPC in respect of “actions arising from tenancies and occupancy agreements” in: • regulated tenancies • part VII contracts • assured tenancies
  • 225. FTT-HPC jurisdiction • civil proceedings arising from a private residential tenancy • payment actions in all tenancy regimes • letting agent code of practice • landlord registration disputes
  • 226. Repossession routes to recovery of possession of a property Different depending on type of tenancy: • Short Assured Tenancy – 2 routes • Assured Tenancy – 1 route • Private Residential Tenancy – 1 route
  • 227. Short Assured Tenancies and the non-breach route • landlord has the right to compulsory repossession of the property under Section 33 (1)(d) of the Housing (Scotland) Act 1988 • such an eviction action cannot be defended (as long as notices have been validly served and are in the correct form/equality act defence!) • NTQ and Section 33(1)(d) notice (served RD or sheriff officer) • NTQ must tie in with the ish date • Section 33(1)(d) notice must give at least 2 months notice • no need to wait ‘til ish – breach route is also available
  • 228. Assured Tenancies and the breach route • must have a ground of repossession under Schedule 5 of the Housing (Scotland) Act 1988 narrated in tenancy agreement • following service of an AT6 detailing said ground and details of the breach • AT6 allows Tribunal action to be raised either after 14 days or 2 months from date of service of AT6 (depending on the ground relied upon) • AT6 expires after 6 months
  • 229. The breach route cont. • Tribunal application made on AT6 does not entitle you to repossession • tenant is entitled to defend the action • main breach grounds used are the arrears grounds (Grounds 8, 11, and 12). If relying on Ground 8 (3 months in arrears) and it is undefended, you are entitled to repossession • all other main grounds, you must show the Tribunal that it is reasonable to evict in all the circumstances
  • 230. Private Residential Tenancies (PRT) • must have a ground of repossession under Schedule 3 of the Private Housing (Tenancies) (Scotland) Act 2016 • following service of a Notice to Leave (NTL) detailing said ground and details of the ground • NTL allows Tribunal action to be raised either after 28 days or 84 days from date of service of NTL (depending on length of occupation or the ground relied upon) • NTL expires after 6 months
  • 231. Private Residential Tenancies (PRT) • mix of mandatory/discretionary grounds • tenant is entitled to defend the action. Tribunal still entitled to grant order in certain circumstances • main grounds used are Grounds 1 and 12. If relying on Ground 1 (landlord intends to sell) and it is undefended, you are entitled to repossession. Ground 12 (rent arrears) has mandatory and discretionary elements • where discretion applies, you must show the Tribunal that it is reasonable to evict in all the circumstances
  • 232. How do I raise a Tribunal action? • jurisdiction for eviction and payment in Assured/SAT and regulated tenancy actions transferred from sheriff court to First-tier Tribunal (Housing and Property Chamber) on 1 December 2017 • eviction actions must be raised as a form E • payment actions must be raised as a form F • you cannot claim expenses unless exceptional circumstances apply • no upper limit on arrears • overriding objective
  • 233. Making an application: the paperwork for eviction • complete form E • lodge with Tribunal office (no fee) • include required attachments • application received by Tribunal
  • 234. Required attachments for SAT application Rule 66 • name, address and registration number (if any) of the landlord/name, address and profession of any representative of the landlord • name and address of the tenant
  • 235. Required attachments for SAT application cont. Rule 66 The tenancy agreement (if available) or, if this is not available, as much information about the tenancy as the landlord can give; – AT5 – Section 33 notice (inc. evidence of service) – Notice to Quit (inc. evidence of service) – Section 11 notice of the Homelessness (Scotland) Act 2003 (inc. evidence of service)
  • 236. Required attachments for AT application Rule 65 • name, address and registration number (if any) of the landlord/name, address and profession of any representative of the landlord • name and address of the tenant
  • 237. Required attachments for AT application cont. Rule 65 The tenancy agreement (if available) or, if this is not available, as much information about the tenancy as the landlord can give; – AT6 (inc. evidence of service) – Notice to Quit (if applicable) (inc. evidence of service) – evidence that the possession ground or grounds has been met; – Section 11 notice of the Homelessness (Scotland) Act 2003 (inc. evidence of service)
  • 238. Required attachments for PRT application Rule 109 • name, address and registration number (if any) of the landlord/name, address and profession of any representative of the landlord • name and address of the tenant • the ground(s) for eviction
  • 239. Required attachments for PRT application cont. Rule 109 • evidence showing that the eviction ground or grounds has been met; – Notice to Leave (inc. evidence of service) The tenancy agreement (if available) or, if this is not available, as much information about the tenancy as the landlord can give; – Section 11 notice of the Homelessness (Scotland) Act 2003 (inc. evidence of service)
  • 240. The paperwork for payment • complete form F • lodge with Tribunal office (no fee) • include required attachment • application received by Tribunal
  • 241. Required attachments for payment application Rule 70 or 111 • name and address of the landlord • name and address of the tenant/guarantor • reason for making the application – payment of debt • evidence to support the application (tenancy agreement and rent statement (not bank statements)) • a copy of any relevant documents • damages claim – check in/out inventories, receipts for costs incurred
  • 242. The process • application acknowledged • passed to president/legal member for sift • decision made as to whether application should proceed • either rejected, referred to Tribunal or request for further information
  • 243. The process cont. If proceeds to a Tribunal • notice given to all parties • written representations requested from other party • may issue “directions” • Case Management Discussion assigned
  • 244. Case Management Discussion (CMD) • one legal member sitting alone • identify what facts are agreed between the parties • raising with parties any issues it requires to be addressed • discuss whether or not a hearing is required • tribunal empowered to grant order at CMD • discuss what witnesses, documents and other evidence will be required
  • 245. Case Management Discussion (CMD) options • does the Tribunal have discretion? • are relevant facts in dispute? • continuation to further CMD • fix a hearing • grant the orders/dismiss the application
  • 246. Defended actions: preparing for a hearing Timescales • no less than 14 days notice to be given to parties • documentary evidence and list of witnesses to be lodged 7 days prior to hearing • heard by 2 Tribunal members – legal member is chair
  • 247. Defended actions: preparing for a hearing • both parties given opportunity to prove their case • evidence can be led, i.e. witnesses, documentation • Tribunal will make a decision once evidence is heard from parties
  • 248. What happens once eviction order is granted? • under usual circumstances, extract order sent out after expiry of 30 day appeal periods • service of Charge for Removing – 14 days notice of eviction • instruct sheriff officers to carry out the eviction • change of locks • all incurred costs payable by the landlord
  • 249. What happens once payment order is granted? • under usual circumstances, extract order sent out after expiry of 30 day appeal periods • was Time to Pay granted? • service of Charge for Payment – 14 days • instruct sheriff officers to carry out various forms of diligence
  • 250. Evidence at hearings • documents to be lodged 7 days in advance • can lodge late with permission of FTT • witnesses should be listed in advance
  • 251. Decisions at hearings • majority vote but chair has casting vote • decisions must be in writing • statement of reasons to be given if requested in eviction cases • if decision not unanimous chair must also give a note on minority view
  • 252. Examples of eviction decisions made by FTT • have been hundreds of applications made • have been hundreds granted • however… beware… nothing is certain!!!
  • 253. Hall v Beattie • hearing 11 September 2018 • eviction action • all in order except section 11 notice • named person was not tenant • Tribunal held notice was mandatory • allowed adjournment for re-service in correct form
  • 254. Patience v Owens • eviction action • CMD 6 June 2018 • Short Assured Tenancy • NTQ served by sheriff officers • no section 33 notice • landlord unaware it was needed • application dismissed
  • 255. Royal College of Surgeons v Murray • eviction application • based solely on AT6 procedure • Ground 8 eviction • CMD 22 June 2018 • no specification of grounds in part 3 of AT6 • FTT held AT6 invalid and dismissed application
  • 256. Scotcrafts Leasing v Kajaks • eviction case • CMD 23 August 2018 • NTQ and section 33 hand delivered on 28 December 2017 • tenant accepted he had received them • FTT held service invalid and application dismissed
  • 257. Appeals • appeal to Upper Tribunal • on point of law only • requires leave of the FTT • must seek leave within 30 days of receiving decision • if leave refused, applicant can ask for leave from Upper Tribunal • also a “review” process
  • 258. Questions? Claire Mullen: cag@tcyoung.co.uk www.tcyoung.co.uk Read our blog: www.tcyoung.co.uk/blog Follow us on Twitter: @TCYLetLaw
  • 259. Scottish Letting Day 2019 Thank you for coming See you next year Sponsors: Scottish Letting Day