The document discusses the scope of business process outsourcing (BPO). It outlines several advantages such as reduced costs, increased efficiency, and ability to focus on core competencies. However, it also notes some risks like loss of control and security threats. Common industries that use BPO include telecommunications, technology, financial services, and healthcare. Common outsourced processes are auditing, payroll, customer service, and supply chain management. Industries like education and defense are less likely to use BPO. The top BPO companies in India are also listed.

1. SCOPE OF BPO
By
Venkatesh
Srikanth Reddy
Harini
Ayudh

2. Advantages in opting BPO
 Control of Costs
◦ Capital costs
◦ Operational costs
 Increases efficiency
 Reallocation of resources - Focus on
important areas/core competencies
 Faster scaling up of operations/ lower
gestation period Better customer services
Profitability increases

3. RISKS
 Lesser control – “HSBC security risk”
 Security threats – information
 Patent violation
 Hidden costs – loss of goodwill
 Cultural differences
 Currency differentiation

4. INDUSTRIES commonly opting
for BPO
 Telecommunications
 Technology
 Financial services
 Healthcare
 Energy

5. PROCESSES
OUTSOURCED
 Internal auditing
 Payroll
 HR
 Customer care/ contact centers
 Payment/ Claim processing
 Supply chain management

6. VERTICALS that generally
refrain BPO
 Education Industry -
 Public Services- Defense
 Pharmaceutical-patented drugs
 Companies in which law prohibiting
factors are present
 Companies that deal with cutting edge
technology, sensitive technology will
not outsource.
 R&D

7. Solutions offered:

8. Top Rankers – India
1. WNS Group 10. Tracmail
2. Wipro Spectramind 11. GTL Ltd.
3. Daksh e-Services 12. vCustomer
4. Convergys 13. HTMT
5. HCL Technologies 14. 24/7 Customer
6. Zenta 15. Sutherland
7. ICICI Onesource Technologies
8. Mphasis
9. EXL
Source - NASSCOM survey
2003-04

9.  Founded in 1996
 Head Quarters – Mumbai
 Employees – 25000
 Revenue - $395 million

10.  Founded in 1998
 Head Quarters – Ohio, USA
 Employees – 77000
 Revenue – $2.2 Billion

11.  Founded 1991
 HQ – Noida
 Employees – 84300
 Revenue - $4.2 billion

12. NASSCOM Top 20 IT-BPO Employers in
India FY2010-11
Rank Company Rank Company
1 Tata Consultancy Services Ltd. 11 Mahindra Satyam 1
2 Infosys Limited 12 Intelenet Global Services Ltd*
3 Wipro Technologies Ltd. 13 Firstsource Solutions Ltd*
Cognizant Technology Solutions
4 14 CSC, India
India Pvt. Ltd.
5 HCL Technologies Ltd 15 WNS Global Services (P) Ltd*
6 Mphasis Ltd 16 Syntel Ltd
Patni Computer Systems Limited
7 Genpact Ltd 17
2
8 Capgemini India Pvt Ltd 18 Hinduja Global Solutions Ltd*
9 Tech Mahindra Ltd 1 19 Exl Service.com (India) Pvt Ltd*
10 Aegis Ltd 20 L&T Infotech

13. Thank You