This document provides information about Scheduling Solutions, a global customer experience and mystery shopping provider. It details Scheduling's history beginning in 2001 and its services including operational process outsourcing and ad hoc project setup across Europe. Metrics are presented showing over 450 customers, 450,000 mystery shops conducted, and a 98% reliability rate. The key advantages over competitors highlighted are global coverage, cost reduction, quality, flexibility, and 24/7 support. Contact information is listed for both clients and mystery shoppers.