The document provides instructions for setting up an appointment using CRM software. It outlines 7 steps: 1) Log into the CRM system. 2) Click the "Appointment" toolbar and select appointment type, date, and time. 3) Add a description and notes about the appointment. 4) Choose who the appointment is with from a drop-down menu. 5) Click "Save" to schedule the appointment, which will then appear on their calendar. The overall goal is to teach how to correctly schedule an appointment for a customer within the CRM system.