Paula leads a virtual team of 12 people located across five countries for a global pharmaceutical company. She feels the team is too disconnected and busy to fully understand organizational changes or adapt effectively. Paula discovers Mirror Mirror, a process to help virtual teams connect better through structured interviews, dialogue sessions, and team reflections. When Paula's team completes the Mirror Mirror process, the members feel heard and valued. They discover common frustrations but also new perspectives. The virtual dialogue sessions help the team see each other's views more openly. Paula is pleased with the results and sees her team starting to connect better and take more ownership.