We will provide a high level introduction to DevOps at the enterprise level and how an enterprise can implement a useful and effective DevOps capability to support its software development efforts. We will cover the definition of DevOps, the DevOps Space, how an enterprise should get started with DevOps, Zivra’s “tried and true” DevOps framework, some of the strategic initiatives that will advance your DevOps capabilities, and more.

1. April 2015
1© Zivra 2015. All Rights Reserved.

2. © Zivra 2015. All Rights Reserved. 2
Zivra was founded in 2012 by Ex-Accenture executives to deliver top quality, boutique-
style Information Technology services to FORTUNE 1000 companies. We have over 100
years combined technical consulting expertise working with Enterprise organizations.
We are a leading IT Technology Consulting Practice with a strong focus on DevOps, Cloud, and Agile.
We have US-based teams from which we are able to access resources and, regardless of location, engage
our clients locally. We can offer nearshore and offshore teams to support cost-effective engagements.

3. Zivra’s mission is to promote strategic initiatives around Development Operations, Cloud Provisioning, and
Custom Agile Development to deliver advisory services that increase the effectiveness of an IT organization
during the development and testing phases of project delivery.
© Zivra 2015. All Rights Reserved. 3

4. © Zivra 2015. All Rights Reserved. 4
Developer
Opera+ons
Developer
Opera+ons
I
want
change!
I
want
stability!
Was it always there? Is it due to system complexity? An increase in demand from
Agile? Does Cloud have anything to do with it?

5. Do any of these problems look familiar?
5
Cloud
Dev
Environment
not
setup
correctly
Nobody
Knew
the
Environment
Was
Down
Expired
Passwords
During
Deployment
Wrong
SoAware
Deployment
Client
Data
Not
Masked
Bad
Test
Data
TesFng
Accidentally
Impacts
ProducFon
Recurrent
Errors
Content
of
Release
is
Suspect
but
Agile
team
says
it’s
good
to
go
Bad
Environment
ConfiguraFons
and
not
synchronized
Deployment
Delays
Build
Lagging
Behind
Schedule
Build
Issues
Severe
Scope
Creep
These issues are all
indications that
there is a need for
DevOps.
© Zivra 2015. All Rights Reserved.

6. 6
The
tasks
and
services
that
are
executed
in
support
of
the
Coding
and
TesFng
funcFons
of
a
soAware
development
project,
promoFng
collaboraFon,
faster
delivery,
bePer
quality
products
and
bePer
applicaFon
stability
while
allowing
the
developers
and
testers
to
focus
on
their
primary
funcFons
(creaFng
and
tesFng
soAware).
© Zivra 2015. All Rights Reserved.

7. New
Environments
Never
Set
Up
Right
Nobody
Knew
the
Environment
Was
Down
Expired
Passwords
During
Deployment
Wrong
SoAware
Deployment
Client
Data
Not
Masked
Bad
Test
Data
TesFng
Accidentally
Impacts
ProducFon
Recurrent
Errors
Content
of
Release
is
Suspect
Bad
Environment
ConfiguraFons
Deployment
Delays
Build
Lagging
Behind
Schedule
Build
Issues
Severe
Scope
Creep
Application Life Cycle
© Zivra 2015. All Rights Reserved. 7
This space is known as
“DevOps” –
Environments, Tools,
People and Processes that
support the application’s
development and testing
activities
Detailed Planning Application Development Application Testing/QA Production
Infrastructure Hardware, Operating Systems, Databases, and Network
Development
OperaFons
(DevOps)
Space
Collaboration
Infrastructure Hardware, Operating Systems, Databases, and Network (Private or Public Cloud)

8. • DevOps is all about collaboration, and collaboration yields process.
• But…Collaboration in the traditional sense is not scalable enough to provide
enterprise level performance.
The bottom line is, as enterprises grow in size and complexity, collaboration in the traditional
sense is insufficient to get the job done, and it must give way to a new definition of
collaboration.
8
This
new
definiFon
of
collaboraFon
must
involve
a
consistent
DevOps
strategy,
efficient
and
applicable
processes,
skilled
DevOps
resources,
appropriate
tools,
and
yes,
some
good,
old-­‐fashioned
meeFngs.
© Zivra 2015. All Rights Reserved.

9. 9
We
define
four
Enterprise
DevOps
FuncFonal
Areas.
These
fit
into
the
DevOps
Venn
Diagram
as
shown
here.
The
Enterprise
Level
DevOps
Space
consists
of
soAware
configuraFon
management
(SCM),
tesFng
lifecycle
management
(TLM),
and
environment
management
(EM),
surrounded
and
supported
by
technical
release
management
(TRM).
© Zivra 2015. All Rights Reserved.

10. Detailed Planning Application Development Application Testing/QA Production
10
Technical
Release
Management
SoAware
ConfiguraFon
Management
TesFng
Lifecycle
Management
Environment
Management
DevOpsServices
DevOps Space
Pre-Production Support IT Operations
Middleware/Database Prod Middleware/DB
OS/Physical/Virtual/Cloud Instance Prod OS/Hardware
© Zivra 2015. All Rights Reserved.
Collaboration

11. The good news is, you’re probably already addressing these DevOps functional areas.
The question is, how well are you doing it and what are the gaps?
• Start with Education – Meet with DevOps professionals who have experience at the
Enterprise Level. Learn what DevOps is really all about, what the DevOps foundational
capabilities are and what dynamics are in play at the enterprise level
• Perform a DevOps Discovery or Assessment – The first step to good DevOps capability is
to know where you are starting from. Find out where you are – What are you are doing well
and not so well? Find the gaps in your capability and create a plan for closing them.
• Develop an Enterprise DevOps Strategy and Roadmap – Get your big picture defined and
documented. Make some key decisions up front, then use them to keep your DevOps
projects on track. Create your roadmap for the next 2-3 years.
• Practice “Application Kaizen” – Break your DevOps journey up into manageable chunks.
Start with some foundational DevOps functions that will give you measurable improvements
in the short-term and then leverage that foundation to develop world-class DevOps.
11© Zivra 2015. All Rights Reserved.

12. 12
Who’s
doing
these
func+ons
at
your
company?
Are
any
of
these
func+ons
automated?
• Technical
Release
Management
• SoAware
ConfiguraFon
Management
• Environment
Management
• TesFng
Lifecycle
Management
Each
box
in
this
diagram
represents
DevOps
funcFons
that
support
efficient
soAware
development
and
tesFng.
© Zivra 2015. All Rights Reserved.

13. 13
Many
organizaFons
seek
more
informaFon
about
DevOps
because
they
already
know
what
some
of
their
trouble
areas
are.
Do
you
have
some
exis+ng
trouble
spots
that
DevOps
can
help
solve?
Is
there
a
specific
priority?
DevOps
work
can
begin
wherever
the
need
is
greatest,
but
some
func+ons
are
dependent
on
others.
For
example,
the
funcFons
of
Version
Control,
ApplicaFon
Deployment
AutomaFon,
and
Cloud
Environment
Provisioning
could
be
singled
out
for
immediate
improvements.
© Zivra 2015. All Rights Reserved.

14. © Zivra 2015. All Rights Reserved. 14
Jenkins
CIE
tool
pulls
code
from
SVN,
executes
automated
builds,
and
runs
automated
smoke
or
regression
tests
on
servers
or
in
cloud.
SVN
&
Git
Developer
Developers
check
code
out,
check
in
code
changes
Development
Test
and
ProducFon
Environments
CommiPed
code
in
Git
triggers
Jenkins
to
do
a
build
and
run
Code
Quality
and
Security
Scanning
Automated
Deployment
SoluFon
Deploys
to
mulFple
Environments
Build
Server
and
Build
Repository
Cloud
Provider
DevOps
Assessment
Implement
Version
Control
Implement
Automated
Builds
Implement
Automated
Deployments
Below
is
a
representaFve
diagram
of
a
recent
SCM
project.
The
Automated
Deployment
implementaFon
required
proper
Version
Control
and
Build
AutomaFon

15. © Zivra 2015. All Rights Reserved. 15
EM
CM
Process
and
Repository
ApplicaFon/Test
Team
QA
Requests
a
new
Test
Environment
Environment
ConfiguraFon
Management
Process
has
captured
latest
configuraFon
and
versioned
it
for
reuse.
Technology
SoluFon
in
place
to
capture
changes
Automated
Provisioning
of
a
Vanilla
environment
or
latest
Test
Environment
ConfiguraFon
Service
Request
System
Captures
Request
Cloud
Provider
DevOps
Assessment
Implement
DevOps
Service
Request
System
(Service
Desk)
Implement
Environment
ConfiguraFon
Management
Implement
Automated
Provisioning
Below
is
a
representaFve
diagram
of
a
recent
Environment
Management
project.
The
on-­‐
demand
Environment
Provisioning
implementaFon
required
Environment
ConfiguraFon
Management
and
Request/Scheduling
SoluFons

16. © Zivra 2015. All Rights Reserved. 16
China-­‐linked
hackers
have
aPacked
the
computer
systems
of
U.S.
airline
company
American
Airline
and
travel
reservaFons
pla`orm
provider
Sabre,
Bloomberg
reported,
ciFng
people
familiar
with
the
invesFgaFons.
…
However,
American
Airline
spokesman
Casey
Norton
said
the
company
had
found
no
evidence
that
customer
data
might
have
been
compromised.
American
Airlines
"has
worked
with
outside
cyber
security
experts
who
checked
digital
signatures,
IP
addresses
and
the
style
of
aPack
and
there's
no
evidence
to
suggest
a
breach
similar
to
that
experienced
by
the
U.S.
Office
of
Personnel
Management,"
he
said
in
an
email
to
Reuters.
Sabre
was
not
immediately
available
for
comment.

17. © Zivra 2015. All Rights Reserved.

18. 18
Most
enterprises
start
out
by
creaFng
decentralized
support
for
each
ApplicaFon
team.
One
way
to
move
to
a
more
mature
DevOps
capability
is
to
transi+on
there
by
phases.
The
following
organizaFonal
phases
are
an
example
of
a
transiFon
path
to
get
to
the
final
state
of
running
DevOps
as
a
Shared
Service
1. Start
with
exisFng
pockets
of
DevOps
Support
(where
most
enterprises
begin)
2. Move
to
Community
of
PracFce
3. Begin
to
Matrix
ApplicaFon
Team’s
DevOps
resources
to
create
a
Federated
OrganizaFon
4. Manage
DevOps
as
a
Shared
Service
Non
Standard
DevOps
Support
Community
of
PracFce
Federated
/
Matrix
Shared
Services

19. 19
Up to 40% Cost
Reduction
Standardized Process
and Tools
Reduced Environment
Downtime / Faster
Provisioning
Improved Application
Deployment Processes
Resource Cost
Reduction
DevOps collaboration and services results in increased efficiency and higher quality through reduced
downtime and lower production risk. Customers implementing these capabilities can see significant cost
reduction, with faster delivery and improved quality through collaboration across departments.
Potential Savings in
Development and Test
Supporting Functions and
Release Processes after
Implementing DevOps
Capabilities
© Zivra 2015. All Rights Reserved.

20. © Zivra 2015. All Rights Reserved. 20
IT Advisory Services
DevOps and Cloud
Assessments and Strategy
DevOps Implementations
Process and Tools, Continuous
Integration
Managed Services
Onsite and Nearshore Managed
Services and Administration
Third Party Software Services
Integration of DevOps, Cloud,
and ALM Tools
Certification
DevOps Boot Camp and
DevOps Executive Training
IT Staffing
Staffing of highly skilled IT
engineers

21. 21
Website: http://www.zivra.com
LinkedIn: https://www.linkedin.com/company/zivra-llc
Twitter: @zivra_llc
We promise to invest in our relationship whether you
are a partner or a client. We will provide quality
professional services and will clearly show our value
to any engagement. We will be highly competitive
yet flexible enough to meet your needs.
© Zivra 2015. All Rights Reserved.
Jose J. Alvarez
Managing Director
(M) +1 773 255 6738
alvarez@zivra.com
Kimberly M. Megahee
DevOps Practice Director
(M) +1 404 626 9021
megahee@zivra.com

22. © Zivra 2015. All Rights Reserved. 22

23. © Zivra 2015. All Rights Reserved. 23
SoGware
Configura+on
Management
is
the
management
and
control
of
changes
to
soAware
assets
throughout
the
soAware
lifecycle,
including
ApplicaFon
Build
AutomaFon,
ApplicaFon
Deployment
AutomaFon,
Development
Process
Flow
Control,
ApplicaFon
Lifecycle
Management
Tools,
Version
Control/SoAware
Asset
Management,
and
ConFnuous
IntegraFon.

24. © Zivra 2015. All Rights Reserved. 24
Environment
Management
is
the
execuFon
of
acFviFes
for
the
purpose
of
providing
consistent
and
stable
Pre-­‐ProducFon
environments,
including
Access
Control,
Scheduling
&
Provisioning,
Non-­‐producFon
ApplicaFon
Monitoring,
Environment
ConfiguraFon
/
Change
Management,
Environment
Incident
Management,
and
Environment
Management
Tools.

25. © Zivra 2015. All Rights Reserved. 25
Tes+ng
Lifecycle
Management
is
the
management
of
all
aspects
of
tesFng
support,
including
Test
Environment
Scheduling,
Change
Tracking,
Auto-­‐Regression
TesFng,
TesFng
Tools,
and
Test
Data
Management.

26. © Zivra 2015. All Rights Reserved. 26
Technical
Release
Management
is
the
orchestraFon
of
acFviFes
for
the
purposes
of
release
deployment,
including
Release
CoordinaFon
and
Scheduling,
Release
Management
Tools,
Capacity
Management,
Technical
Liaison
between
Project
Teams
and
OperaFons,
and
Service
Request
Management.