Sayanacharya Pal is seeking a professional position where he can contribute to growth. He has over 5 years of experience in customer service roles for IBM and Vodafone. Currently, he works as a Senior Operations Executive for OLA SHUTTLE coordinating transportation logistics and managing client queries. Pal has an ERP certification and knowledge of English, Hindi, and Bengali. He enjoys listening to music, playing cricket, and making friends.

1. CURRICULUM VITAE
Name-SAYANACHARYAPAL
Permanent Address: Present Address:
C/O-RatanChandraPal Sayanacharya Pal
Vill+Po-Bagila 47 IbrahimpurRoad,Jadavpur8B
Dist-Burdwan Near80 Pallyground
PinNo-713146 Kolkata-700 032
WestBengal WestBengal
Telephone:+919002285175
Email:-sayann.pal@gmail.com
Objective
Wishto be a part of a thoroughlyprofessional organisation,whichwill provide me the
Opportunityof contributingtothe growthof thiscompany,andsimultaneouslyexplore
myself full andrealizemypotential.
Current Status of working
Working with OLA SHUTTLE as a Senior Operations Executive from 21st November 2016 to at
present.
WorkedwithOLA SHUTTLE as an OperationsExecutive (Tracking) from16th
February2016 to 5th
September2016).
Job Responsibilities:
• Rostering /Scheduling
• Motivating team members
• Identifying strengths and development needs for agents
• Staff retention
• Create plans for effectiveness of training
• Identifying areas of self-improvement
• Promoting healthy competition
• Coordinating all client queries
• Managing advance Online Transportation
• Scouting
• Marketting
• Promotions

2. • Driver Route Training / Device Training / Managing Supply Chain
 WorkedwithIBMGlobal International Processas aSeniorCustomercare executiveforthe past
Five years.(28th
October2010 to 31st
December,2015)
 WorkedwithFirstSource SolutionLimitedasa Vodafone customercare executivefrom
(12th
September2009 to October2010).
Professional Qualification
►Completed ERP course on FICO module from Infocus Education (20th
December 2011 to 16th
April2012)
►Completed Voice language Tranning from Webel Informatics Lmited.
(160 hrs course programme started on December 2006)
Academic Records
NAME OF EXAM BOARD/UNIVERSITY YEAR OF PASSING TOTAL MARKS PERCENTAGE
B.SC. BurdwanUniversity 2006 624 40.26%
HigherSecondary W.B.C.H.S.E 2002 569 56.99%
Madhyamik W.B.B.S.E 2000 557 69.00%
Languages Known:-English,Hindi,Bengali
Computer Skills
Basic WorkingKnowledge of Computers
Key Interests
●ListeningMusic
●PlayingCricket
●MakingFriends
Personal Data
Date of Birth 08-11-1983
Nationality Indian
Sex Male
Marital Status Single
Father’sName Mr.Ratan Chandra Pal
Declaration:
I am confidentof myability toworkina team
I here bydeclare that the informationfurnishedabove istrue tothe bestof my
Knowledge.
Date:- (SayanacharyaPal)
Place: Signature