This document discusses how EngageOne Vault can help companies save thousands per year on reprint costs. EngageOne Vault has a feature that allows reprint requests to be merged into the fewest possible print files before being sent to a print service bureau. This minimizes costs by reducing the number of files that incur minimum printing fees. The document provides examples showing how merging 10,000 or 1,000 annual reprint requests into an average of 104 print files per year could save companies $1,484,400 or $134,400 respectively in printing fees.

1. Save Thousands per
Year on Your Reprint
Costs
Learn about EngageOne Vault’s least known feature
Matt Tredinnick & Gaston Hummel

2. Presented by:
Gaston Hummel
Solution Architect &
Product Marketing
EngageOne
Save Thousands on Reprints Webinar3
Matt Tredinnick
VP Marketing
EngageOne
(Moderator)

3. Save Thousands on Reprints Webinar
Problem Description
4
Print Service Provider
Large print files containing many customer documents
each are generated and sent for print every day

4. Save Thousands on Reprints Webinar
Customer Calls with Question
5
When a customer
calls with document
related question
Does your agent need to
search across different
systems and different
print files to see a single
view of all previous
interactions with the
customer?

5. Customer Calls with Question
6
When customer calls
with document
related question
Or do you have a single
view of all previous
interactions easily
accessible in one place?
How many years worth
of communications can
you keep online?
How long may each
communication be kept
online?
How do you view
different formats of
communication online?
Save Thousands on Reprints Webinar

6. Save Thousands on Reprints Webinar
The Additional Challenge of Reprints
7
Print Stream 1
Image 1 Image 2 Image 3
Font 1 Font 2 Font 3
Print Stream 2
Image 2 Image 3Image 1
Font 3Font 1 Font 2

7. Save Thousands on Reprints Webinar
Minimum charge per Production Print File
8
$100 to $200

8. Save Thousands on Reprints Webinar
Solutions | Merging Reprint Requests
9
Issue:
Incorrect font and image
references across reprint
requests can result in incorrect
printing
Document
Reprint
Request
1
Document
Reprint
Request
2
Document
Reprint
Request
3
Document
Reprint
Request
4
Document
Reprint
Request
5
Document
Reprint
Request
6
Document
Reprint
Request
7
Document
Reprint
Request
8

9. Save Thousands on Reprints Webinar
Solutions | Regenerate from Data
10
Challenges:
How do you source the exact
same data that was used to
produce original document?
How do you guarantee the
version of the composition
template is identical to that used
for original document?
Are font & image references
across all templates consistent?
Data
Data
Data
Data

10. Save Thousands on Reprints Webinar
Best Solution | Vault Production Reprint
11
The same interface used
to view customer
communications online
can add communications
to reprint queue!

11. Best Solution | Vault Production Reprint Process
12
Deduplicate font &
image resources &
normalize naming
Image 2
Image 3
Image 4
Font 1
Font 2
Font 3
Image 1
2
Document reprints
queued from Vault WS
reprint requests:
1
Document
Reprint
Request
1
Document
Reprint
Request
2
Document
Reprint
Request
3
Document
Reprint
Request
4
Document
Reprint
Request
5
Document
Reprint
Request
6
Document
Reprint
Request
7
Document
Reprint
Request
8
Merge of reprint requests
with normalized font &
image references
3
Image 2 Image 3
Image 4
Font 1 Font 2 Font 3
Image 1
Embed single copy of
each unique font &
image into print file
4

12. Primary Benefits Vault Reprint
• Guaranteed replica of
original document
• Regulatory Compliance
• No template version
control issues for you to
worry about
• Efficient storage of print
files. You can store
billions of documents
online
• Easy integration into
your call center,
customer service, self-
service and other
systems
• Minimize reprint costs by
merging reprints into the
fewest possible print
files
• Reduce call center costs
using next generation
customer support
techniques*
• Supports reissuing of
printed communications
on alternate channels
out of the box
Save Thousands on Reprints Webinar13

13. How would you like
document delivered?
• Email
• Print
Save Thousands on Reprints Webinar
Next Generation Customer Support Handling
of Reprint Requests
14
Customer calls with
document related
question
Call EngageOne Vault
Reprint WS
Call EngageOne
Communicate Send WS
IVR Recognizes
Caller’s Number
SMS Message
Customer with Link to
Start Chat
Are you enquiring
about a recent
document?
• Yes
• No
• Request resend.
• Answers to common
questions.
Select document:
• Statement (June 1, 20)
• Proposals (May 15, 20)
• Other

14. Cost Impact - Scenarios
• Suppose:
• You receive 10,000 reprint request per year
• Print service bureau charges $150 minimum fee to print
each file
• You process reprints 2 days per week = 104 merged
print files per year
• Reducing the number of print files needing to be
printed by 9,896 (10,000 – 104) equates to an
annual cost saving of 9,896 X $150 = $1,484,400
savings per year!
• Suppose:
• You receive 1,000 reprint request per year
• Print service bureau charges $150 minimum fee to print
each file
• You process reprints 2 days per week = 104 merged
print files per year
• Reducing the number of print files needing to be
printed by 896 (1,000 – 104) equates to an
annual cost saving of 896 X $150 = $134,400
savings per year!
Save Thousands on Reprints Webinar15
$1,484,400 Savings / Year
10,000 Reprints / Year 1,000 Reprints / Year
$134,400 Savings / Year

15. Gaston Hummel
Solution Architect & Product Marketing, EngageOne
gaston.hummel@precisely.com
Thank You
Matt Tredinnick
VP Marketing, EngageOne
matt.tredinnick@precisely.com