Santosh J. Joshi has over 13 years of experience working with SAP IS-Utilities modules for billing, invoicing, and BPEM. He has extensive experience leading SAP implementations for utility companies in the UK and Canada. Some of the key clients he has worked with include Scottish Power, npower, and the City of Kitchener. His responsibilities have included configuring master data, pricing, and exception handling. He also has experience with SAP modules like SD, CRM, and testing tools like HPQC.

1. Santosh J. Joshi ( SAP ISU Consultant)
santosjoshi@yahoo.com Mob.:9011986758
Profile
I have 13+ Years of experienced in IS-Utilities ,SAP SD & TM . In which 4.5 years of experience in IS-
Utilities modules – Billing, Invoicing and BPEM. I have worked in various SAP implementations/support
project/upgrade projects. I have sound knowledge of IS-Utilities functioning of UK utility marked by
working at multiple client locations in UK.
 Sound knowledge of customization and configuration SAP IS-Utilities master data Setup for Billing
& Invoicing.
 Configuration and customized the exception cases( EMMA) by using the tool BPEM.
 Carrying out integration with cross-functional modules, integration testing & extending Post Go-live
support
 Sound knowledge of SAP R/3 Pricing Procedures.
 Monitoring change request as per the business needs, Problem and Incident Tickets
 Preparing test scripts for test scenarios as per the business needs in Testing tool (i.e. HPQC)
 Experience on SAP Solution Manager in configuring ChaRM (Change Request Mgmt, Change
Control Mgmt), Document Management, Service Desk, Business Process Monitoring, Project
definition and blueprint nodes, Template Management
 Actively worked IS-Utilities capability & team building activities.
 Having effective communicator & negotiator with strong analytical, problem solving and
organizational abilities.
Summary of work Experience
SAP skills
SAP ISU – Billing & Invoicing
SAP SD -- Order to Cash
SAP Idoc ,SmartForms, LSMW & Debugging etc.
Client Engagement
Actively involved in Singapore Power project for Bidding and solutioning. Provided the details about
the plan of billing scope, assumption and compliance matrix etc.
Industry profile
SAP Services
 Dec’2014 with Capgemini India Pvt. Ltd., Pune
 Jul’2009 to Dec’2014 with IBM India Pvt. Ltd., Pune
 Dec’2008 to Jul’2009 with ASM Technologies Ltd., Bangalore
 Jan’2007 to Dec’2008 with IBM India Pvt. Ltd., Pune
 May’2005 to Jan’2007 with Satyam Computer Service Ltd., Pune
 Aug’2003 to May’2005 with Finolex Cables Ltd., Pimpri,Pune
Non SAP Services

2.  Jan’01 to Aug’03 with Kalyani Sharp India Ltd., Pune
 Jul’97 to Dec’01 with Creative Software Services, Pune
Projects Experience
At CapGemini India Pvt. Ltd.,Pune
SAP Implementation for CoK ( City of Kitchener – CANADA)
End-To-End Implementation SAP ECC 6.0 IS-U, CRM 7.0
Client City of Kitchener – CANADA
Description: City of Kitchener is Ontario based municipal corporation managing utility services &
property tax. Kitchener is the largest municipality in Waterloo Region
Responsibilities:
Understanding the business processes, Gathering the ISU processes ,Writing FSD and creating the Billing
related Master data as required.
 Test Run in development for all processes in development for test scenarios
 Worked on Billing Master Data, Invoicing, Reversal etc
 Defining out sorting Check Group for billing and invoicing
 Defining Checks for out sorting Check Group
 Involved functional unit testing.
 Definition of Rate, Price, Rate Categories and Schema
 Define Rate Determination.
At IBM India Pvt. Ltd., Pune
SAP Implementation for Scottish power.
End-To-End Implementation SAP ECC 6.0 IS-U, CRM 7.0
Client Scottish power , Glasgow, UK
Description: Scottish Power has been at the heart of energy generation & distribution in Glasgow for over
100 years. As part of the Iberdrola Group since April 2007, and headquartered in Glasgow, Scottish
Power is one of the UK’s largest energy companies employing more than eight thousand people across
our Generation, Transmission, Distribution and Retail sectors.
Responsibilities:
 Working with ISU Billing and BPEM team to creating and building exception resolution cases in
SAP ISU.
 Configure and customized the resolution path by using BPEM tools.
 Created test data and resolving the Exceptions.
 Study of Business Processes in the Organization.
 User Discussion analyze the gaps and propose SAP Process and Finalizing them.
 Get Unit Test Plans from Users, Key users and suggest Unit Test Results

3. SAP Implementation for npower.
End-To-End Implementation SAP ECC 6.0 IS-U, CRM 7.0
Client: Atlas Npower , Leeds, UK
Description:Atlas npower is a leading integrated UK energy company and is part of the RWE Group, one of
Europe’s leading utilities. RWE npower servesaround 6.6 million customer accounts and produces more than
10% of the electricity used in England and Wales.
Responsibilities:
 Test ‘Design and Build Process’ by understanding Business process of nPower along with functional
requirements in Billing & Invoicing Module and related Cross Modules (i.e. CRM, DM, FICA).
 Testing the scenario based on ‘Design and Build Process’ drawn out of PDD’s, FSD’s BPS’s
Documents along with Business workshops.
 Preparing test scripts for test scenarios as per the business needs in Testing tool (i.e. HP Quality
Centre)
 Defect finding and resolution along with Design team and Business team, using HP Quality Centre.
 Working with Integration Team to creating the Business and technical Master data for Integration
Testing. Worked extensively in the areas of Billing Customization ,Billing Periodic/ Interim, Billing
Reversals – Full and Partial and Device Technology - Device Installation, Removal and Replacement,
Meter Reading Order, Integration with MM, Device Inspection, Disconnection/Reconnection, Service
Order Management and Scheduling,
SAP R/3
Client: DHL NFE
Description: DHL is number one in the efficient co-ordination and movement of freight worldwide and
having the all over the world offices and CFS. DHL is a part of the world's leading postal and logistics
Group, Deutsche Post DHL and encompasses four divisions: DHL Express, DHL Global Forwarding,
Freight, and DHL Supply Chain.
DHL is the global market leader in the logistics industry with expertise across international express, air
and ocean freight, road and rail transportation. With a global network of 275,000 employees operating
across 220 countries.
Responsibilities:
 Requirements gathering ,allocating the assignments to the Technical Team, creating the FUT’s and
FSD as per the business needs and meeting the SLA’s
 Actively looking for change request as per business roll out and requirements
 Creating the IA’s , FSD’s and mapped the solution
Client: UPM-Kymmene (Finland)
Description: UPM-Kymmene Corporation is a global paper and forest products company in Europe. The
Company operates in three business segments, namely Energy and Pulp, Paper, and Engineered materials.
The Energy and Pulp segment includes generation of low-emission energy and production of chemical

4. pulp. The Paper segment produces graphic papers in 22 paper mill in Europe, China and the United
States. Engineered materials business comprises production of self-adhesive label materials plywood and
veneer.
Responsibilities:
 Resolving the SD related issue
 Customized the changes as per business requirements. Actively looking for change request as per
business needs, Monitoring the Problem and Incident Tickets
Worked on Order level user exits as per customer requirements.
At ASM Technologies Ltd.
Client: Sony Electronics Asia Pacific Pte Ltd (Onsite Assignment -7 months)
Synopsis: Based in Singapore, Sony Electronics Asia Pacific Pte. Ltd. (SEAP) is a subsidiary of Sony
Corporation. It serves as the regional marketing, management and corporate headquarters for Sony's
consumer electronic products in Asia Pacific, Middle East and Africa regions. With its comprehensive
resources, SEAP is able to respond quickly and effectively to the needs of consumers in Asia Pacific and
help maintain. Sony’s position as one of the world's leading consumer brands in the 21st century.
Responsibilities:
 Resolving and fixing the incidents error raised by the user’s. Monitoring and Rectifying the Job errors
, debugging and Fixing the problems as per the priority.
 Worked on Consignment Processes, Availabilities Checks and free goods item.
 Customization as per business needed.
At IBM Global Services
Client: VOLKSWAGEN Group is the largest car producer in Europe.( Onsite Assignment- 3months)
Synopsis: The Volkswagen Group, based in Wolfsburg, is one of the leading automobile manufacturers in
the world, and Europe's largest carmaker having the different region and central depot in Germany (
Kassel).
Responsibilities:
 Responsible for resolving the SD related issue. Customized the changes as per business requirements.
Actively worked on SR, Problem and Incident Tickets.
 Worked on user exits as per business needs and customer requirements.
 As a SD Lead to Monitoring the SD tickets and providing the Level 2 support by using the tool
Peregrine and resolve the problem on the priority basis.
 Coordinated and successfully completed Buffer release which was special assignment which was
assigned by the client.
 Participated and coordinated in Business Processes improvement with the key user.
 As a Quality Lead Monitoring the Defect Plan and gone through RCA within the VW Project.
 Coordinated and conducted Knowledge sharing within the VW Project.
 Coordinated and responsible for Internal KT Plan for new Team Member within the Team.
 Worked on multiple projects like Panasonic,VOLKSWAGEN AMERICA.

5. At Satyam Computers Services Limited
Client: Unilever Foods Europe is the global leader in the Foods industry having various plants and
distribution centers throughout the world.
Synopsis: It is the only company in the world, which is able to provide integrated processing, packaging,
and distribution line and plant solutions. Santosh’s involvement in this project was providing offshore
functional consultancy as a team member for L2 Support team. The SD module’s scope in SAP R/3
included:
Responsibilities:
 Was involved in handling and resolving issues related to SD and MM for their Europe operations.
 Co-ordination with the users for understanding the processes involved, thereby helping in providing
the required solution.
 Undergoing knowledge transfer sessions from the process owners, whenever new processes are
evolved or developed for specific countries and imparting the same as team members.
• Sales Order Processing up to Billing
• Condition Techniques
• Customer Management
• Material Requirement Planning
• Availabilities check
At Finolex Cables Limited
Finolex Wire Products is leading manufacturer of Copper rods having two manufacturing plants situated
at Goa & sales offices all over the India. Contribution As a team member along with Sales & Distribution
consultant responsible for day to day problem in sales & distribution module. Involvement in Up
gradation 40B to 4.7Ver
Period: Jun’04 to Aug’04
Role: As a team member, was responsible for
• Unit Testing in Quality Server :
• Customer Master Data & Material Master Data
• Customer G/L account updating
• Report Validation
User Training” Training imparted to end user

6. Data Migration: Supervision of Master Data as well as transaction data migration from quality server to
production server.
New business scenario: Study, analysis and configuration in SAP.
Enhancement: As per user requirements with the help of ABAP personnel.
Non SAP Skills & Experience
 Jan’01 to Aug’03 with Kalyani Sharp India Ltd., Pune
 Jul’97 to Dec’01 with Creative Software Services,Pune
Personal details & Education
Date of Birth: 25th February, 1971
Contact Address: 21/2, Opposite Nyati Meadows, Sainikwadi, WadgaonSheri, Pune – 411014
Languages Known: English, Hindi and Marathi
1997 MCM -- Master in Computer Management from Pune University
1993 B. Sc. -- Bachelor of Science in Mathematics from Nagpur University