SlideShare a Scribd company logo
Company Name

Company Location

9300 Emerald Coast Pkwy West, Destin, Florida

Company Description

Welcome to Sandestin Golf and Beach Resort, a unique and charming destination that has been
voted the "Best" resort in Destin, Florida and the #1 resort on Florida's beautiful Emerald Coast.
Sandestin is a four season resort for all ages. There is something for everyone at this magnificent
2,400 acre property, including a variety of Destin vacation rental accommodations, sugar white
sand beaches, full service beach services, golf for every level of play, a top rated Destin tennis
club, water sports, marina, fitness center, spa, biking and walking trails and even our own
pedestrian Village, with shopping, dining, events, and entertainment.

Company Contact Person

Angela Gaff
Employment Manager
Human Resources
Sandestin® Golf and Beach Resort
9300 Emerald Coast Pkwy West
Destin, FL 32550
850.267.8292 Phone
850.267.6195 Fax
AngelaGaff@sandestin.com

Site Address

9300 Emerald Coast Pkwy West, Destin, Florida

Job Title

Server/Bartender

Job Description

Take and place food and drink orders. Serve guests breakfast, lunch and/or dinner. Set up and bus
tables and keep work stations clean

Department

Food and Beverage

Number Requested

15

Length of Program

6 months and 9 months

Program Start Date

January, February, March of 2014

Program End Date

September, October, November of 2014

Wage

Hourly range: $4.77 plus tips

Hours/wk.

32+ hours per week on average

Payment

Bi weekly paycheck
Interview Required

In person/Skype

English Level

Advanced

Experience

1+ year

Training/Length

6 – 9 months

Drug Test Required? Any
cost to participants?

Yes, no cost to potential candidate

Background Check
Required? Any cost to
participants?

Yes, no cost to potential candidate

Uniform Provided / Cost

Employee is responsible for uniform.

Dress Code

Uniform

Grooming

Please see attached grooming standards

Skills

Please see attached job description

Housing Provided

Yes

Cost of Rent

$119 per person/per week. Payroll deduction

Deposit/Amount/Refundable/Non
Refundable

$300 Housing Deposit of which $150 refundable based on exit inspection.

Housing Description

It is a private housing complex own by the host employer

Housing Address

102 Hunters Road, Santa Rosa Beach, FL 32459

What is Included

All utilities are included and free internet is available in the lobby

Type of Housing

4 and 6 bedroom apartments, each person has their own private room

Distance from worksite

1.5 mile with free transportation strictly to/from work

Can housing be Co-Ed?

Apartment is not however housing complex is Co-Ed.

Furniture

Fully furnished: full sized bed

Recommended items participant
should bring?

Bed linen and towels

Is this gated community?

No

Is a representative on site?

Yes
Is there active security camera
on site?

Yes

Transportation Provided

Yes, To/from work

Cost of Transportation

Free

Airport Pick Up (If yes, any
cost to participate)

Free

Nearest Airport

Northwest Florida Airport, Fort Walton Beach, Florida

What kind of public
transportation available?

Bus, Taxi

How far is the nearest
Grocery Store, Bank,
Restaurant, Pharmacy?

Wal-Mart – 0.8 mile from housing

Housing distance from
downtown

2 miles to local attractions and shops

Other accessible attractions
with public transportation?

Local shops, restaurants, beaches

Food and Beverage department
Objective: To build a foundation for a successful training program for the participant to be a successful Restaurant server.
Phase 1 – Month 1 - 2
Provide Orientation that introduces the participant to hotel policies, procedures, general operations and customer service standards.
Candidate will participate Safety and Security, trained and tested on Blood Borne Pathogens, Inappropriate Workplace Behavior and
Departmental Structure. Participants will then have SafeServe and TIPS training.
Within the department, participants will learn the restaurant environment, proper use of equipment, location of materials and utensils
required for the job. The host training manager will introduce the participant to the process of the operation as it relates to customer
service, from beginning to end of customer interaction.
Phase 2 – Months 3 to 6
The participant will be taught the basics of Hosting, scheduling reservations, the lay out of the restaurant, bussing tables, storing
dishes, transporting dishes, transporting food trays, the proper procedure for handling food and serving food, pouring drinks, using the
correct glasses, goblets for water, wine etc. Candidates will also stock flatware, glassware and dishes, setting tables, folding napkins.
Phase 3 – Months 6 to 12
The participant will be responsible for full guest service under daily supervision of the Front of House Supervisor. During the final
months of training, the participant will learn the advanced skills of customer service. Handling guest issues, resolving them to provide
exceptional customer service.

Within the department, participants will learn the restaurant environment, proper use of equipment,
location of materials and utensils required for the job. The host training manager will introduce the
participant to the process of the operation as it relates to customer service, from beginning to end of
customer interaction. All aspects of the business including, but not limited to; point of sale, promotions,
vendor relations, brand differentiation, food production and quality control will be introduced.

More Related Content

What's hot (19)

Lisa Grizzel
Lisa GrizzelLisa Grizzel
Lisa Grizzel
 
Executive Work History Examples Using Sequential Formatting
Executive Work History Examples Using Sequential FormattingExecutive Work History Examples Using Sequential Formatting
Executive Work History Examples Using Sequential Formatting
 
Alyssa's Updated Resume
Alyssa's Updated ResumeAlyssa's Updated Resume
Alyssa's Updated Resume
 
jens resume
jens resumejens resume
jens resume
 
RESUME 7 2016
RESUME 7 2016RESUME 7 2016
RESUME 7 2016
 
Sade and Julius
Sade and JuliusSade and Julius
Sade and Julius
 
Benjamin Andrus Resume
Benjamin Andrus ResumeBenjamin Andrus Resume
Benjamin Andrus Resume
 
Amber Armstrong Resume
Amber Armstrong ResumeAmber Armstrong Resume
Amber Armstrong Resume
 
Andria
AndriaAndria
Andria
 
EPC Pet Shop Analysis
EPC Pet Shop AnalysisEPC Pet Shop Analysis
EPC Pet Shop Analysis
 
Personal Information Sheet
Personal Information SheetPersonal Information Sheet
Personal Information Sheet
 
Ryker J
Ryker JRyker J
Ryker J
 
MyResume2015
MyResume2015MyResume2015
MyResume2015
 
resume2
resume2resume2
resume2
 
Justin Blaise Dillingham resume
Justin Blaise Dillingham resumeJustin Blaise Dillingham resume
Justin Blaise Dillingham resume
 
KINE 366 resume rough draft
KINE 366 resume rough draftKINE 366 resume rough draft
KINE 366 resume rough draft
 
Nairrealle_Young
Nairrealle_YoungNairrealle_Young
Nairrealle_Young
 
We Care Difference General
We Care Difference   GeneralWe Care Difference   General
We Care Difference General
 
Get the best driver education classes in orange county
Get the best driver education classes in orange countyGet the best driver education classes in orange county
Get the best driver education classes in orange county
 

Similar to Bartender

Similar to Bartender (20)

Front desk
Front deskFront desk
Front desk
 
Helen Alton Resume - May 2015
Helen Alton Resume - May 2015Helen Alton Resume - May 2015
Helen Alton Resume - May 2015
 
Dominador Dolloso Jr.
Dominador Dolloso Jr.Dominador Dolloso Jr.
Dominador Dolloso Jr.
 
Cv of amir kowsar
Cv of amir kowsarCv of amir kowsar
Cv of amir kowsar
 
Harry Wijaya Resume
Harry Wijaya ResumeHarry Wijaya Resume
Harry Wijaya Resume
 
Cornelia Oosthuizen_Resume '17
Cornelia Oosthuizen_Resume '17Cornelia Oosthuizen_Resume '17
Cornelia Oosthuizen_Resume '17
 
Jeremy Mills Resume 2017 G Adventures
Jeremy Mills Resume 2017 G AdventuresJeremy Mills Resume 2017 G Adventures
Jeremy Mills Resume 2017 G Adventures
 
Tanesha Fleming Resume 3.DOCX
Tanesha Fleming Resume 3.DOCXTanesha Fleming Resume 3.DOCX
Tanesha Fleming Resume 3.DOCX
 
marcus askin 2015 resume
marcus askin 2015 resumemarcus askin 2015 resume
marcus askin 2015 resume
 
Logan Fonte
Logan FonteLogan Fonte
Logan Fonte
 
sajib
sajibsajib
sajib
 
Resume1.docx
Resume1.docxResume1.docx
Resume1.docx
 
New Resume May 2015
New Resume May 2015New Resume May 2015
New Resume May 2015
 
My Resume
My ResumeMy Resume
My Resume
 
Kevin Updated Resume112016
Kevin Updated Resume112016Kevin Updated Resume112016
Kevin Updated Resume112016
 
Alison Hartquist Resume
Alison Hartquist ResumeAlison Hartquist Resume
Alison Hartquist Resume
 
Romano Roman CV
Romano Roman CVRomano Roman CV
Romano Roman CV
 
Elizabeth Macek
Elizabeth MacekElizabeth Macek
Elizabeth Macek
 
Resume June 2016
Resume June 2016Resume June 2016
Resume June 2016
 
Derrick real resume2
Derrick real resume2Derrick real resume2
Derrick real resume2
 

More from euxtra

Kutasi
KutasiKutasi
Kutasieuxtra
 
International call sirince walls
International call sirince wallsInternational call sirince walls
International call sirince wallseuxtra
 
Study in France
Study in FranceStudy in France
Study in Franceeuxtra
 
Study in Czech Republic
Study in Czech RepublicStudy in Czech Republic
Study in Czech Republiceuxtra
 
Study in austria
Study in austriaStudy in austria
Study in austriaeuxtra
 
Calls euro arab-youth_leaders-arab-fin
Calls euro arab-youth_leaders-arab-finCalls euro arab-youth_leaders-arab-fin
Calls euro arab-youth_leaders-arab-fineuxtra
 
Form short term_en_apply
Form short term_en_applyForm short term_en_apply
Form short term_en_applyeuxtra
 
Ees ctraining
Ees ctrainingEes ctraining
Ees ctrainingeuxtra
 
Infoletter4 2010
Infoletter4 2010Infoletter4 2010
Infoletter4 2010euxtra
 

More from euxtra (9)

Kutasi
KutasiKutasi
Kutasi
 
International call sirince walls
International call sirince wallsInternational call sirince walls
International call sirince walls
 
Study in France
Study in FranceStudy in France
Study in France
 
Study in Czech Republic
Study in Czech RepublicStudy in Czech Republic
Study in Czech Republic
 
Study in austria
Study in austriaStudy in austria
Study in austria
 
Calls euro arab-youth_leaders-arab-fin
Calls euro arab-youth_leaders-arab-finCalls euro arab-youth_leaders-arab-fin
Calls euro arab-youth_leaders-arab-fin
 
Form short term_en_apply
Form short term_en_applyForm short term_en_apply
Form short term_en_apply
 
Ees ctraining
Ees ctrainingEes ctraining
Ees ctraining
 
Infoletter4 2010
Infoletter4 2010Infoletter4 2010
Infoletter4 2010
 

Recently uploaded

UNIT – IV_PCI Complaints: Complaints and evaluation of complaints, Handling o...
UNIT – IV_PCI Complaints: Complaints and evaluation of complaints, Handling o...UNIT – IV_PCI Complaints: Complaints and evaluation of complaints, Handling o...
UNIT – IV_PCI Complaints: Complaints and evaluation of complaints, Handling o...Sayali Powar
 
Jose-Rizal-and-Philippine-Nationalism-National-Symbol-2.pptx
Jose-Rizal-and-Philippine-Nationalism-National-Symbol-2.pptxJose-Rizal-and-Philippine-Nationalism-National-Symbol-2.pptx
Jose-Rizal-and-Philippine-Nationalism-National-Symbol-2.pptxricssacare
 
Sha'Carri Richardson Presentation 202345
Sha'Carri Richardson Presentation 202345Sha'Carri Richardson Presentation 202345
Sha'Carri Richardson Presentation 202345beazzy04
 
Home assignment II on Spectroscopy 2024 Answers.pdf
Home assignment II on Spectroscopy 2024 Answers.pdfHome assignment II on Spectroscopy 2024 Answers.pdf
Home assignment II on Spectroscopy 2024 Answers.pdfTamralipta Mahavidyalaya
 
Basic Civil Engineering Notes of Chapter-6, Topic- Ecosystem, Biodiversity G...
Basic Civil Engineering Notes of Chapter-6,  Topic- Ecosystem, Biodiversity G...Basic Civil Engineering Notes of Chapter-6,  Topic- Ecosystem, Biodiversity G...
Basic Civil Engineering Notes of Chapter-6, Topic- Ecosystem, Biodiversity G...Denish Jangid
 
Fish and Chips - have they had their chips
Fish and Chips - have they had their chipsFish and Chips - have they had their chips
Fish and Chips - have they had their chipsGeoBlogs
 
Overview on Edible Vaccine: Pros & Cons with Mechanism
Overview on Edible Vaccine: Pros & Cons with MechanismOverview on Edible Vaccine: Pros & Cons with Mechanism
Overview on Edible Vaccine: Pros & Cons with MechanismDeeptiGupta154
 
The Roman Empire A Historical Colossus.pdf
The Roman Empire A Historical Colossus.pdfThe Roman Empire A Historical Colossus.pdf
The Roman Empire A Historical Colossus.pdfkaushalkr1407
 
Basic_QTL_Marker-assisted_Selection_Sourabh.ppt
Basic_QTL_Marker-assisted_Selection_Sourabh.pptBasic_QTL_Marker-assisted_Selection_Sourabh.ppt
Basic_QTL_Marker-assisted_Selection_Sourabh.pptSourabh Kumar
 
Digital Tools and AI for Teaching Learning and Research
Digital Tools and AI for Teaching Learning and ResearchDigital Tools and AI for Teaching Learning and Research
Digital Tools and AI for Teaching Learning and ResearchVikramjit Singh
 
PART A. Introduction to Costumer Service
PART A. Introduction to Costumer ServicePART A. Introduction to Costumer Service
PART A. Introduction to Costumer ServicePedroFerreira53928
 
2024.06.01 Introducing a competency framework for languag learning materials ...
2024.06.01 Introducing a competency framework for languag learning materials ...2024.06.01 Introducing a competency framework for languag learning materials ...
2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
 
Instructions for Submissions thorugh G- Classroom.pptx
Instructions for Submissions thorugh G- Classroom.pptxInstructions for Submissions thorugh G- Classroom.pptx
Instructions for Submissions thorugh G- Classroom.pptxJheel Barad
 
The Challenger.pdf DNHS Official Publication
The Challenger.pdf DNHS Official PublicationThe Challenger.pdf DNHS Official Publication
The Challenger.pdf DNHS Official PublicationDelapenabediema
 
Unit 8 - Information and Communication Technology (Paper I).pdf
Unit 8 - Information and Communication Technology (Paper I).pdfUnit 8 - Information and Communication Technology (Paper I).pdf
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
 
How to Create Map Views in the Odoo 17 ERP
How to Create Map Views in the Odoo 17 ERPHow to Create Map Views in the Odoo 17 ERP
How to Create Map Views in the Odoo 17 ERPCeline George
 
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaasiemaillard
 
How to Break the cycle of negative Thoughts
How to Break the cycle of negative ThoughtsHow to Break the cycle of negative Thoughts
How to Break the cycle of negative ThoughtsCol Mukteshwar Prasad
 

Recently uploaded (20)

UNIT – IV_PCI Complaints: Complaints and evaluation of complaints, Handling o...
UNIT – IV_PCI Complaints: Complaints and evaluation of complaints, Handling o...UNIT – IV_PCI Complaints: Complaints and evaluation of complaints, Handling o...
UNIT – IV_PCI Complaints: Complaints and evaluation of complaints, Handling o...
 
Jose-Rizal-and-Philippine-Nationalism-National-Symbol-2.pptx
Jose-Rizal-and-Philippine-Nationalism-National-Symbol-2.pptxJose-Rizal-and-Philippine-Nationalism-National-Symbol-2.pptx
Jose-Rizal-and-Philippine-Nationalism-National-Symbol-2.pptx
 
Sha'Carri Richardson Presentation 202345
Sha'Carri Richardson Presentation 202345Sha'Carri Richardson Presentation 202345
Sha'Carri Richardson Presentation 202345
 
Home assignment II on Spectroscopy 2024 Answers.pdf
Home assignment II on Spectroscopy 2024 Answers.pdfHome assignment II on Spectroscopy 2024 Answers.pdf
Home assignment II on Spectroscopy 2024 Answers.pdf
 
Basic Civil Engineering Notes of Chapter-6, Topic- Ecosystem, Biodiversity G...
Basic Civil Engineering Notes of Chapter-6,  Topic- Ecosystem, Biodiversity G...Basic Civil Engineering Notes of Chapter-6,  Topic- Ecosystem, Biodiversity G...
Basic Civil Engineering Notes of Chapter-6, Topic- Ecosystem, Biodiversity G...
 
Fish and Chips - have they had their chips
Fish and Chips - have they had their chipsFish and Chips - have they had their chips
Fish and Chips - have they had their chips
 
Overview on Edible Vaccine: Pros & Cons with Mechanism
Overview on Edible Vaccine: Pros & Cons with MechanismOverview on Edible Vaccine: Pros & Cons with Mechanism
Overview on Edible Vaccine: Pros & Cons with Mechanism
 
The Roman Empire A Historical Colossus.pdf
The Roman Empire A Historical Colossus.pdfThe Roman Empire A Historical Colossus.pdf
The Roman Empire A Historical Colossus.pdf
 
Basic_QTL_Marker-assisted_Selection_Sourabh.ppt
Basic_QTL_Marker-assisted_Selection_Sourabh.pptBasic_QTL_Marker-assisted_Selection_Sourabh.ppt
Basic_QTL_Marker-assisted_Selection_Sourabh.ppt
 
Digital Tools and AI for Teaching Learning and Research
Digital Tools and AI for Teaching Learning and ResearchDigital Tools and AI for Teaching Learning and Research
Digital Tools and AI for Teaching Learning and Research
 
PART A. Introduction to Costumer Service
PART A. Introduction to Costumer ServicePART A. Introduction to Costumer Service
PART A. Introduction to Costumer Service
 
2024.06.01 Introducing a competency framework for languag learning materials ...
2024.06.01 Introducing a competency framework for languag learning materials ...2024.06.01 Introducing a competency framework for languag learning materials ...
2024.06.01 Introducing a competency framework for languag learning materials ...
 
Instructions for Submissions thorugh G- Classroom.pptx
Instructions for Submissions thorugh G- Classroom.pptxInstructions for Submissions thorugh G- Classroom.pptx
Instructions for Submissions thorugh G- Classroom.pptx
 
The Challenger.pdf DNHS Official Publication
The Challenger.pdf DNHS Official PublicationThe Challenger.pdf DNHS Official Publication
The Challenger.pdf DNHS Official Publication
 
Unit 8 - Information and Communication Technology (Paper I).pdf
Unit 8 - Information and Communication Technology (Paper I).pdfUnit 8 - Information and Communication Technology (Paper I).pdf
Unit 8 - Information and Communication Technology (Paper I).pdf
 
How to Create Map Views in the Odoo 17 ERP
How to Create Map Views in the Odoo 17 ERPHow to Create Map Views in the Odoo 17 ERP
How to Create Map Views in the Odoo 17 ERP
 
NCERT Solutions Power Sharing Class 10 Notes pdf
NCERT Solutions Power Sharing Class 10 Notes pdfNCERT Solutions Power Sharing Class 10 Notes pdf
NCERT Solutions Power Sharing Class 10 Notes pdf
 
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
 
Introduction to Quality Improvement Essentials
Introduction to Quality Improvement EssentialsIntroduction to Quality Improvement Essentials
Introduction to Quality Improvement Essentials
 
How to Break the cycle of negative Thoughts
How to Break the cycle of negative ThoughtsHow to Break the cycle of negative Thoughts
How to Break the cycle of negative Thoughts
 

Bartender

  • 1. Company Name Company Location 9300 Emerald Coast Pkwy West, Destin, Florida Company Description Welcome to Sandestin Golf and Beach Resort, a unique and charming destination that has been voted the "Best" resort in Destin, Florida and the #1 resort on Florida's beautiful Emerald Coast. Sandestin is a four season resort for all ages. There is something for everyone at this magnificent 2,400 acre property, including a variety of Destin vacation rental accommodations, sugar white sand beaches, full service beach services, golf for every level of play, a top rated Destin tennis club, water sports, marina, fitness center, spa, biking and walking trails and even our own pedestrian Village, with shopping, dining, events, and entertainment. Company Contact Person Angela Gaff Employment Manager Human Resources Sandestin® Golf and Beach Resort 9300 Emerald Coast Pkwy West Destin, FL 32550 850.267.8292 Phone 850.267.6195 Fax AngelaGaff@sandestin.com Site Address 9300 Emerald Coast Pkwy West, Destin, Florida Job Title Server/Bartender Job Description Take and place food and drink orders. Serve guests breakfast, lunch and/or dinner. Set up and bus tables and keep work stations clean Department Food and Beverage Number Requested 15 Length of Program 6 months and 9 months Program Start Date January, February, March of 2014 Program End Date September, October, November of 2014 Wage Hourly range: $4.77 plus tips Hours/wk. 32+ hours per week on average Payment Bi weekly paycheck
  • 2. Interview Required In person/Skype English Level Advanced Experience 1+ year Training/Length 6 – 9 months Drug Test Required? Any cost to participants? Yes, no cost to potential candidate Background Check Required? Any cost to participants? Yes, no cost to potential candidate Uniform Provided / Cost Employee is responsible for uniform. Dress Code Uniform Grooming Please see attached grooming standards Skills Please see attached job description Housing Provided Yes Cost of Rent $119 per person/per week. Payroll deduction Deposit/Amount/Refundable/Non Refundable $300 Housing Deposit of which $150 refundable based on exit inspection. Housing Description It is a private housing complex own by the host employer Housing Address 102 Hunters Road, Santa Rosa Beach, FL 32459 What is Included All utilities are included and free internet is available in the lobby Type of Housing 4 and 6 bedroom apartments, each person has their own private room Distance from worksite 1.5 mile with free transportation strictly to/from work Can housing be Co-Ed? Apartment is not however housing complex is Co-Ed. Furniture Fully furnished: full sized bed Recommended items participant should bring? Bed linen and towels Is this gated community? No Is a representative on site? Yes
  • 3. Is there active security camera on site? Yes Transportation Provided Yes, To/from work Cost of Transportation Free Airport Pick Up (If yes, any cost to participate) Free Nearest Airport Northwest Florida Airport, Fort Walton Beach, Florida What kind of public transportation available? Bus, Taxi How far is the nearest Grocery Store, Bank, Restaurant, Pharmacy? Wal-Mart – 0.8 mile from housing Housing distance from downtown 2 miles to local attractions and shops Other accessible attractions with public transportation? Local shops, restaurants, beaches Food and Beverage department Objective: To build a foundation for a successful training program for the participant to be a successful Restaurant server. Phase 1 – Month 1 - 2 Provide Orientation that introduces the participant to hotel policies, procedures, general operations and customer service standards. Candidate will participate Safety and Security, trained and tested on Blood Borne Pathogens, Inappropriate Workplace Behavior and Departmental Structure. Participants will then have SafeServe and TIPS training.
  • 4. Within the department, participants will learn the restaurant environment, proper use of equipment, location of materials and utensils required for the job. The host training manager will introduce the participant to the process of the operation as it relates to customer service, from beginning to end of customer interaction. Phase 2 – Months 3 to 6 The participant will be taught the basics of Hosting, scheduling reservations, the lay out of the restaurant, bussing tables, storing dishes, transporting dishes, transporting food trays, the proper procedure for handling food and serving food, pouring drinks, using the correct glasses, goblets for water, wine etc. Candidates will also stock flatware, glassware and dishes, setting tables, folding napkins. Phase 3 – Months 6 to 12 The participant will be responsible for full guest service under daily supervision of the Front of House Supervisor. During the final months of training, the participant will learn the advanced skills of customer service. Handling guest issues, resolving them to provide exceptional customer service. Within the department, participants will learn the restaurant environment, proper use of equipment, location of materials and utensils required for the job. The host training manager will introduce the participant to the process of the operation as it relates to customer service, from beginning to end of customer interaction. All aspects of the business including, but not limited to; point of sale, promotions, vendor relations, brand differentiation, food production and quality control will be introduced.