4. OBJECTIVE:
Then v/s Now – The Evolution : Why and How?
METHODOLOGY:
• Qualitative Research – In depth interviews with
shop owners/sales staff
• Observation
5. FINDINGS
• Number of stores
• Freshness is key
• Constantly innovating
• Cut throat competition from cupcakeries & home bakers
• BREAD = CARBS!
• Influx of world foods
• Customer service more important than ever