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RETAIL RESEARCH
SAMIKSHA SHETTY
MC 19
PGP MARCOMM
OBJECTIVE:
Then v/s Now – The Evolution : Why and How?
METHODOLOGY:
• Qualitative Research – In depth interviews with
shop owners/sales staff
• Observation
FINDINGS
• Number of stores
• Freshness is key
• Constantly innovating
• Cut throat competition from cupcakeries & home bakers
• BREAD = CARBS!
• Influx of world foods
• Customer service more important than ever
RECCOMENDATIONS
• Convenient + Economical Home Delivery
• Smaller portions – people love experimenting
• Healthier versions of existing food
• Accompaniments, for eg, dips, sauces etc
• Bakery + Café
• DIY decorations
• Baking classes with stations
THANK YOU

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