Salesforce Admin Certification
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Youtube Link: https://www.youtube.com/watch?v=sRQIa2nmk_g Read complete Salesforce tutorial here: https://intellipaat.com/blog/tutorial/salesforce-tutorial/
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Salesforce Admin Certification
- 1. Copyright Intellipaat. All rights reserved.
- 2. Copyright Intellipaat. All rights reserved. 01 Introduction to Salesforce as a CRM 02 What does a Salesforce Admin do? 03 Topics of Salesforce Admin Exam 04 Salesforce Admin Certification Details Agenda 05 How to prepare for Salesforce Certification exam? 06 Learning Resources
- 3. Copyright Intellipaat. All rights reserved. Introduction to Salesforce as a CRM
- 4. Copyright Intellipaat. All rights reserved. What is CRM? Customer Relationship Management (CRM) is an approach to manage a company’s interaction with current and potential customer, manage employee & customer’s data, and maintain a decent customer service. Customers Data Customers Relationship Employee Management Customer Service
- 5. Copyright Intellipaat. All rights reserved. Types of CRM Strategic CRM Operational CRM Analytical CRM Collaborative CRM
- 6. Copyright Intellipaat. All rights reserved. Types of CRM Strategic CRM Operational CRM Analytical CRM Collaborative CRM
- 7. Copyright Intellipaat. All rights reserved. Types of CRM Strategic CRM Operational CRM Analytical CRM Collaborative CRM
- 8. Copyright Intellipaat. All rights reserved. Types of CRM Strategic CRM Operational CRM Analytical CRM Collaborative CRM
- 9. Copyright Intellipaat. All rights reserved. Types of CRM Strategic CRM Operational CRM Analytical CRM Collaborative CRM
- 10. Copyright Intellipaat. All rights reserved. Salesforce as a CRM Salesforce is a company that provides CRM (Customer Relationship Management) service. Customer Service Analytics Automation Application Development Commerce
- 11. Copyright Intellipaat. All rights reserved. Salesforce as a CRM Salesforce is a company that provides CRM (Customer Relationship Management) service. Customer Service Analytics Automation Application Development Commerce
- 12. Copyright Intellipaat. All rights reserved. Salesforce as a CRM Salesforce is a company that provides CRM (Customer Relationship Management) service. Customer Service Analytics Automation Application Development Commerce
- 13. Copyright Intellipaat. All rights reserved. Salesforce as a CRM Salesforce is a company that provides CRM (Customer Relationship Management) service. Customer Service Analytics Automation Application Development Commerce
- 14. Copyright Intellipaat. All rights reserved. Salesforce as a CRM Salesforce is a company that provides CRM (Customer Relationship Management) service. Customer Service Analytics Automation Application Development Commerce
- 15. Copyright Intellipaat. All rights reserved. Salesforce as a CRM Salesforce is a company that provides CRM (Customer Relationship Management) service. Customer Service Analytics Automation Application Development Commerce
- 16. Copyright Intellipaat. All rights reserved. What does a Salesforce Admin do?
- 17. Copyright Intellipaat. All rights reserved. Salesforce Admin Tasks Salesforce Administrator Create new user profile Monitor access level Import new leads and contacts Run duplication tools Check for updates from Salesforce.com Manage users, customers, and employees Tasks of Administrator:
- 18. Copyright Intellipaat. All rights reserved. Salesforce Certification Details
- 19. Copyright Intellipaat. All rights reserved. Salesforce Admin Certification Salesforce Administrator • Managing users data and security • Maintaining and customizing Sales Cloud and Service Cloud apps • Building reports, dashboards, and workflows Must have thorough knowledge of: Passing Percentage: 65% (39/60) Retake Fees: $100 Time for Completion: 105 Min No. of Questions: 60 MCQ Exam Fees: $200
- 20. Copyright Intellipaat. All rights reserved. Topics of Salesforce Admin Exam
- 21. Copyright Intellipaat. All rights reserved. Topics in Salesforce Admin Exam Organizational Setup User Setup Security and Access Standard and Custom Objects Sales and Marketing Application Service and Support Applications Activity Management and Collaboration Data Management Analytics—Reports and Dashboards Workflow/Process Automation Desktop and Mobile Administration AppExchange
- 22. Copyright Intellipaat. All rights reserved. Topics in Salesforce Admin Exam Organizational Setup User Setup Security and Access Standard and Custom Objects Sales and Marketing Application Service and Support Applications Activity Management and Collaboration Data Management Analytics—Reports and Dashboards Workflow/Process Automation Desktop and Mobile Administration AppExchange
- 23. Copyright Intellipaat. All rights reserved. Topics in Salesforce Admin Exam Organizational Setup User Setup Security and Access Standard and Custom Objects Sales and Marketing Application Service and Support Applications Activity Management and Collaboration Data Management Analytics—Reports and Dashboards Workflow/Process Automation Desktop and Mobile Administration AppExchange
- 24. Copyright Intellipaat. All rights reserved. Topics in Salesforce Admin Exam Organizational Setup User Setup Security and Access Standard and Custom Objects Sales and Marketing Application Service and Support Applications Activity Management and Collaboration Data Management Analytics—Reports and Dashboards Workflow/Process Automation Desktop and Mobile Administration AppExchange
- 25. Copyright Intellipaat. All rights reserved. Topics in Salesforce Admin Exam Organizational Setup User Setup Security and Access Standard and Custom Objects Sales and Marketing Application Service and Support Applications Activity Management and Collaboration Data Management Analytics—Reports and Dashboards Workflow/Process Automation Desktop and Mobile Administration AppExchange
- 26. Copyright Intellipaat. All rights reserved. Topics in Salesforce Admin Exam Organizational Setup User Setup Security and Access Standard and Custom Objects Sales and Marketing Application Service and Support Applications Activity Management and Collaboration Data Management Analytics—Reports and Dashboards Workflow/Process Automation Desktop and Mobile Administration AppExchange
- 27. Copyright Intellipaat. All rights reserved. Topics in Salesforce Admin Exam Organizational Setup User Setup Security and Access Standard and Custom Objects Sales and Marketing Application Service and Support Applications Activity Management and Collaboration Data Management Analytics—Reports and Dashboards Workflow/Process Automation Desktop and Mobile Administration AppExchange
- 28. Copyright Intellipaat. All rights reserved. Topics in Salesforce Admin Exam Organizational Setup User Setup Security and Access Standard and Custom Objects Sales and Marketing Application Service and Support Applications Activity Management and Collaboration Data Management Analytics—Reports and Dashboards Workflow/Process Automation Desktop and Mobile Administration AppExchange
- 29. Copyright Intellipaat. All rights reserved. Topics in Salesforce Admin Exam Organizational Setup User Setup Security and Access Standard and Custom Objects Sales and Marketing Application Service and Support Applications Activity Management and Collaboration Data Management Analytics—Reports and Dashboards Workflow/Process Automation Desktop and Mobile Administration AppExchange
- 30. Copyright Intellipaat. All rights reserved. Topics in Salesforce Admin Exam Organizational Setup User Setup Security and Access Standard and Custom Objects Sales and Marketing Application Service and Support Applications Activity Management and Collaboration Data Management Analytics—Reports and Dashboards Workflow/Process Automation Desktop and Mobile Administration AppExchange
- 31. Copyright Intellipaat. All rights reserved. Topics in Salesforce Admin Exam Organizational Setup User Setup Security and Access Standard and Custom Objects Sales and Marketing Application Service and Support Applications Activity Management and Collaboration Data Management Analytics—Reports and Dashboards Workflow/Process Automation Desktop and Mobile Administration AppExchange
- 32. Copyright Intellipaat. All rights reserved. Topics in Salesforce Admin Exam Organizational Setup User Setup Security and Access Standard and Custom Objects Sales and Marketing Application Service and Support Applications Activity Management and Collaboration Data Management Analytics—Reports and Dashboards Workflow/Process Automation Desktop and Mobile Administration AppExchange
- 33. Copyright Intellipaat. All rights reserved. Topics in Salesforce Admin Exam Organizational Setup User Setup Security and Access Standard and Custom Objects Sales and Marketing Application Service and Support Applications Activity Management and Collaboration Data Management Analytics—Reports and Dashboards Workflow/Process Automation Desktop and Mobile Administration AppExchange
- 34. Copyright Intellipaat. All rights reserved. Marks Distribution Organizational Setup User Setup Security and Access Standard and Custom Objects Sales and Marketing Application Service and Support Applications Activity Management and Collaboration Data Management Analytics—Reports and Dashboards Workflow/Process Automation Desktop and Mobile Administration AppExchange 3% 7% 13% 14% 14% 13% 3% 10% 10% 8% 3% 2%
- 35. Copyright Intellipaat. All rights reserved. Marks Distribution Organizational Setup User Setup Security and Access Standard and Custom Objects Sales and Marketing Application Service and Support Applications Activity Management and Collaboration Data Management Analytics—Reports and Dashboards Workflow/Process Automation Desktop and Mobile Administration AppExchange 3% 7% 13% 14% 14% 13% 3% 10% 10% 8% 3% 2%
- 36. Copyright Intellipaat. All rights reserved. Marks Distribution Organizational Setup User Setup Security and Access Standard and Custom Objects Sales and Marketing Application Service and Support Applications Activity Management and Collaboration Data Management Analytics—Reports and Dashboards Workflow/Process Automation Desktop and Mobile Administration AppExchange 3% 7% 13% 14% 14% 13% 3% 10% 10% 8% 3% 2%
- 37. Copyright Intellipaat. All rights reserved. Marks Distribution Organizational Setup User Setup Security and Access Standard and Custom Objects Sales and Marketing Application Service and Support Applications Activity Management and Collaboration Data Management Analytics—Reports and Dashboards Workflow/Process Automation Desktop and Mobile Administration AppExchange 3% 7% 13% 14% 14% 13% 3% 10% 10% 8% 3% 2%
- 38. Copyright Intellipaat. All rights reserved. Marks Distribution Organizational Setup User Setup Security and Access Standard and Custom Objects Sales and Marketing Application Service and Support Applications Activity Management and Collaboration Data Management Analytics—Reports and Dashboards Workflow/Process Automation Desktop and Mobile Administration AppExchange 3% 7% 13% 14% 14% 13% 3% 10% 10% 8% 3% 2%
- 39. Copyright Intellipaat. All rights reserved. Marks Distribution Organizational Setup User Setup Security and Access Standard and Custom Objects Sales and Marketing Application Service and Support Applications Activity Management and Collaboration Data Management Analytics—Reports and Dashboards Workflow/Process Automation Desktop and Mobile Administration AppExchange 3% 7% 13% 14% 14% 13% 3% 10% 10% 8% 3% 2%
- 40. Copyright Intellipaat. All rights reserved. Marks Distribution Organizational Setup User Setup Security and Access Standard and Custom Objects Sales and Marketing Application Service and Support Applications Activity Management and Collaboration Data Management Analytics—Reports and Dashboards Workflow/Process Automation Desktop and Mobile Administration AppExchange 3% 7% 13% 14% 14% 13% 3% 10% 10% 8% 3% 2%
- 41. Copyright Intellipaat. All rights reserved. Marks Distribution Organizational Setup User Setup Security and Access Standard and Custom Objects Sales and Marketing Application Service and Support Applications Activity Management and Collaboration Data Management Analytics—Reports and Dashboards Workflow/Process Automation Desktop and Mobile Administration AppExchange 3% 7% 13% 14% 14% 13% 3% 10% 10% 8% 3% 2%
- 42. Copyright Intellipaat. All rights reserved. Marks Distribution Organizational Setup User Setup Security and Access Standard and Custom Objects Sales and Marketing Application Service and Support Applications Activity Management and Collaboration Data Management Analytics—Reports and Dashboards Workflow/Process Automation Desktop and Mobile Administration AppExchange 3% 7% 13% 14% 14% 13% 3% 10% 10% 8% 3% 2%
- 43. Copyright Intellipaat. All rights reserved. Marks Distribution Organizational Setup User Setup Security and Access Standard and Custom Objects Sales and Marketing Application Service and Support Applications Activity Management and Collaboration Data Management Analytics—Reports and Dashboards Workflow/Process Automation Desktop and Mobile Administration AppExchange 3% 7% 13% 14% 14% 13% 3% 10% 10% 8% 3% 2%
- 44. Copyright Intellipaat. All rights reserved. Marks Distribution Organizational Setup User Setup Security and Access Standard and Custom Objects Sales and Marketing Application Service and Support Applications Activity Management and Collaboration Data Management Analytics—Reports and Dashboards Workflow/Process Automation Desktop and Mobile Administration AppExchange 3% 7% 13% 14% 14% 13% 3% 10% 10% 8% 3% 2%
- 45. Copyright Intellipaat. All rights reserved. Marks Distribution Organizational Setup User Setup Security and Access Standard and Custom Objects Sales and Marketing Application Service and Support Applications Activity Management and Collaboration Data Management Analytics—Reports and Dashboards Workflow/Process Automation Desktop and Mobile Administration AppExchange 3% 7% 13% 14% 14% 13% 3% 10% 10% 8% 3% 2%
- 46. Copyright Intellipaat. All rights reserved. Marks Distribution Organizational Setup User Setup Security and Access Standard and Custom Objects Sales and Marketing Application Service and Support Applications Activity Management and Collaboration Data Management Analytics—Reports and Dashboards Workflow/Process Automation Desktop and Mobile Administration AppExchange 3% 7% 13% 14% 14% 13% 3% 10% 10% 8% 3% 2%
- 47. Copyright Intellipaat. All rights reserved. How to prepare for Salesforce Certification exam?
- 48. Copyright Intellipaat. All rights reserved. How to prepare for Salesforce Certification exam? Salesforce Administrator Master the basics of Salesforce Platform Prepare according to syllabus Invest ample amount of time on real-time implementation Focus the area that contains more weightage Try to attempt mock tests for practice Test yourself and try to improve your weaker areas Tips:
- 49. Copyright Intellipaat. All rights reserved. Learning Resources
- 50. Copyright Intellipaat. All rights reserved. Further Learning
- 51. Copyright Intellipaat. All rights reserved.
- 52. Copyright Intellipaat. All rights reserved. India : +91-7847955955 US : 1-800-216-8930 (TOLL FREE) sales@intellipaat.com www.intellipaat.com
Editor's Notes
- Thank you!