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salesforcepresentationfordf-161027070611.pdf
- 2. © 2016 @ Etisbew Technology Group Inc. All rights reserved.
ETG - Overview
2
© 2016 @ ETG Inc. All rights reserved.
- 3. © 2016 @ Etisbew Technology Group Inc. All rights reserved.
Salesforce Practice Overview
SFDC Migration Integration
Analytics
Implementations
Mobile
Support
Domain
Consulting
Sales/ Service
Cloud
Custom Development
Testing
Successful track record in planning and delivering complex Salesforce.com projects,
involving multiple countries, multicurrency and multi lingual scenarios.
Implemented several projects on Sales, Marketing and Service cloud involving
Implementation, Custom development and integration with on premise / other legacy
systems and third party tools.
Strong domain expertise across different verticals enabling us to provide advisory services
for customers looking to leverage the cloud and Salesforce.com for their specific business
objectives.
Delivering across the entire salesforce.com lifecycle, including strategy, planning,
development, deployment, support and maintenance using a value/cost engagement
model.
Applying reusable methods, accelerators and other proprietary assets to accelerate
Salesforce implementations and mitigate delivery risk.
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© 2016 @ ETG Inc. All rights reserved.
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Domain Advisory Services
Consulting Implementation
Integration &
development
Support
Extensive team of Domain experts
to understand varied business
needs across verticals and advise
the right solution fit using the
Salesforce platform.
Perform proper need
investigation by working with the
customer stake holders and
coming up with the right business
blue print (BBP).
Augmented by a team of
experienced Salesforce
consultants, developers and
administrators including Cloud,
Mobile and Social technology
expertise to deliver the right
solution on time and within
budget .
4
© 2016 @ ETG Inc. All rights reserved.
- 5. 5
Offerings in Sales Cloud
Unique visibility into the sales process for
Enterprises.
Define key sales objectives, Build
Workflows, support reports in order to
provide the maximum visibility of the data.
Effectively manage people and process.
Our offerings include Implementation,
Onboarding and customization.
Offerings in Marketing Cloud
Enabling Businesses to have deeper and
Agile interactions with their customers
leveraging social media.
Provide complete set of services across
social media for Brand Management,
customer support and Market research.
Offer enterprises to engage and build strong
relationship with their customers, further
increase their sales.
Offerings in Service Cloud
Empowers enterprises to transform their
Customer Service
Integrate all its customers with social media
Our offerings include Implementation,
Onboarding, Integration and customization.
Sales / Marketing / Service Cloud Offerings
© 2016 @ ETG Inc. All rights reserved.
- 6. 6
Extensive experience in Salesforce app development, ensuring quick turn around time and help our clients
with cost reduction.
Usage of Agile software development methodology in order to give our clients a quick turnaround time for
product delivery.
Team of Certified Salesforce Solution Architects and Consultants to develop applications at Enterprise level.
Development services include UI development, Apex programming, Testing and App Support
Help clients deploy their applications within their Salesforce.com ORGs or on App exchange.
Custom Development Services
© 2016 @ ETG Inc. All rights reserved.
- 7. 7
Our Integration services include:
Salesforce integration Design.
Custom Integration services using
Restful APIs and also with various
other third party tools.
Expertise in integrating Salesforce
applications to other enterprise
applications such as ERP and custom
applications.
Expertise in fixing the compatibility
issues of cloud services with your
systems and ensure that real time
data is available across all segments.
Salesforce Integration Services
© 2016 @ ETG Inc. All rights reserved.
- 8. 8
LEGACY / OTHER CRM SYSTEMs
Customer
Data
+ Business Logic
& Functions
Legacy CRM
Systems
MIGRATION
Customer
Data
+ Business Logic
& Functions
We follow a structured process to migrate your existing legacy / other CRM data into Salesforce
Understand your existing CRM data structure and use the fastest ETL methods available to successfully migrate data to Salesforce
cutting down the number of API calls and time for migration.
Using the Data loader tool provided by SFDC for straight forward data uploads by mapping CSV or Excel data to SFDC Object Schema.
Leveraging Off the shelf ETL tools like Talend, Informatica, Jitterbit Connect etc. to migrate data in complex data migration scenarios.
Migration Of Legacy / Other CRM Systems to SFDC
© 2016 @ ETG Inc. All rights reserved.
- 9. Salesforce Mobility Practice
9
Games App
Mortgage calculator
app
Restaurant App Finance calculator
App
Movie streaming
Apps
Sales Analytics App
D O M A I N S
S O L U T I O N S
Patient Assist App
Travel App
© 2016 @ ETG Inc. All rights reserved.
- 10. 10
Data Analytics Cloud
• Our Data Analytics cloud services answers to any
question ranging from multiple business apps, databases,
big data and Multiple data sources.
• Our specialized Salesforce services enables any
organization with Data Analytics app up and running in
days with no infrastructure build out, spend or delays
• Our Analytics cloud solutions are perfectly Scalable that
can handle billions of data points of any data types, in a
single easy, responsive view.
• We implement Salesforce platform with native approach
for easy deployment & management of users, apps &
security.
• Our implementation expertise of Self Service modules
enables Intuitive graphical exploration of billions of data
points.
Scale &
Security
Search Dynamic UI Monitoring Exploration Dashboard
Builder
© 2016 @ ETG Inc. All rights reserved.
- 11. 11
Salesforce Testing Services
We deploy a highly process oriented and detailed approach in testing Salesforce based applications. With the help
of a team comprising of experienced testing professionals, Salesforce Certified Administrators and developers we
provide full range of testing services that includes:
High Level Scenarios
Analyze the story
(PO, DEV)
Scenarios
Creation
Scenarios
Validation (PO)
Detailed Scenarios
Study of story’s
details (DEV)
Test Cases
Creation
Test Creation
Functional Tests
Creation
GUI Tests
Creation
Add to Build
Test Execution
Unit Tests
Verification
GUI Tests
Execution
Functional Tests
Execution
Regression
Testing
Final Validation Sign-off
Exploratory
Testing
Security Testing
Performance
Testing
UAT Testing (PO)
© 2016 @ ETG Inc. All rights reserved.
- 12. 12
Salesforce Support Services
Proactive Monitoring
Proactively monitor Salesforce implementation,
identify areas of improvement, recommend courses
of action, develop best practices, and create an
improvement plan
Persistent Administration
Ongoing administration and maintenance services
comprising of user management, security
management, standard and custom object
maintenance, data management, and package
maintenance
Ongoing Maintenance
Provide on-going maintenance and support for
applications by working on enhancements, change
requests etc.
Comprehensive Training
Comprehensive training and help desk support
services to ensure high end-user adoption
© 2016 @ ETG Inc. All rights reserved.
- 13. 13
Salesforce Resource Spectrum
Salesforce Certified
Administrator (ADM201) 6
Salesforce Certified Force.com
Developer (DEV401) 14
Salesforce Certified Service
Cloud Consultant 2
Salesforce Certified Sales
Cloud Consultant 3
Salesforce Certified Pardot
Consultant 1
Salesforce Certified Platform
App Builder 1
Salesforce Certified Marketing
Cloud Email Specialist 1
ETG’s Pyramid
© 2016 @ ETG Inc. All rights reserved.
- 15. © 2016 @ Etisbew Technology Group Inc. All rights reserved.
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