A look at the myths and principles of being a "salesman/woman" in the Hospitality Industry.
Tips for Tips are also included to help you with some stats on better tipping.
This presentation introduces students with the basic unchanging rules of the hospitality industry which they have to carry throughout their career to be a successful hospitality professional.
Phone Etiquette: Vocal Skills
Voice reflects attitude. Even if the words are correct and intended to be polite, tone could imply the opposite. Voice is made up of five distinct elements: tone, inflection, pitch, rate and volume. Your voice contains specific percentages of each element that makes it uniquely yours. However, there is a best practice range within which your voice sounds confident and most importantly professional.
10 Tips for How to Build More Rapport with Sales ProspectsSalesScripter
If people buy from people they like, all we have to do is get people to like us more, right? Well, how the heck do we do that if we are who we are.
Believe or not, there are actually some small things you can do to be more likable and we will outline those in our next webinar "10 Tips for How to Build More Rapport with Sales Prospects".
53 Takeaways From The Wolf Of Wall Street's London SeminarSean McPheat
Most people have seen the film by now and know exactly what this man, Jordan Belfort, has done in the past.
As a way of repaying the people he has stolen from in the past – Belfort now travels around the world and delivers motivational speeches and gives advice on how to sell effectively to people (ethically too!)
I attended his seminar in London at the Excel Centre and here is what I took away from it…
This presentation introduces students with the basic unchanging rules of the hospitality industry which they have to carry throughout their career to be a successful hospitality professional.
Phone Etiquette: Vocal Skills
Voice reflects attitude. Even if the words are correct and intended to be polite, tone could imply the opposite. Voice is made up of five distinct elements: tone, inflection, pitch, rate and volume. Your voice contains specific percentages of each element that makes it uniquely yours. However, there is a best practice range within which your voice sounds confident and most importantly professional.
10 Tips for How to Build More Rapport with Sales ProspectsSalesScripter
If people buy from people they like, all we have to do is get people to like us more, right? Well, how the heck do we do that if we are who we are.
Believe or not, there are actually some small things you can do to be more likable and we will outline those in our next webinar "10 Tips for How to Build More Rapport with Sales Prospects".
53 Takeaways From The Wolf Of Wall Street's London SeminarSean McPheat
Most people have seen the film by now and know exactly what this man, Jordan Belfort, has done in the past.
As a way of repaying the people he has stolen from in the past – Belfort now travels around the world and delivers motivational speeches and gives advice on how to sell effectively to people (ethically too!)
I attended his seminar in London at the Excel Centre and here is what I took away from it…
10 Storytelling Tips for B2B Content MarketersWeAreWizard
Detail and expertise are important but nobody likes listening to a ton of technical gobbledygook. Here are 9 storytelling tips to captivate your audience.
As a writer I constantly look for ways to improve my art and connect better with my reader. I also try to develop ways of engaging with different audiences. So, in the little spare time I have, I write children's stories. Through this I have discovered something; whoever the audience, the key elements of great storytelling remain the same. So here are 10 storytelling tips that you can apply to your B2B content marketing.
RAMON RAY: Attract, Sell, Wow - How to Get New Customers and Keep the Ones Yo...techsytalk
Join Ramon at techsytalk LIVE 10 as he shares proven best practices for attracting new customers, generating sales and getting your customers to keep coming back!
3 curious copy writing foundation tips that can get your heart's desires se...Harold Ho
This is the Second and Final Dose where Format of a Sales copy is touch on. The 4 main critical points are raise here namely:
1. The Hook or Attention Grabbing Headline
2. Introduction or Foreword
3. Your Story with Results
4. Call To Action.
learn how to promote your business with this mall business advertising using the refer a friend method. This is word of mouth marketing. Click here for marketing tips, marketing plan, marketing techniques, small business marketing. Brought to you be a marketing consultant.
How to win on the customer experience battleground; where businesses are won ...Noojee Contact Solutions
Everyone's talking about customer experience. But what is it? And how can you really influence it, to give your business a winning advantage? Here's your action plan!
We take you step by step through how to define customer experience (hint: it's not the same as customer service!).
Then, through a series of checkpoints you'll begin to identify the touchpoints and interactions that you can influence, particularly in your contact centre.
Finally we'll take a look at how Zappos managed to transform their customer experience - and what the learnings are for you.
This is a great presentation to go through with your management team or a customer service team looking to find way to improve.
THE NEED FOR A SALES PROCESS
PROBLEM
The results of a recent study conducted by The Sales Board confirmed what we have known for some time. Prospects are speaking up about how they feel about salespeople who are less than professional. We thought that you would like to see these statistics as they reinforce the need for a sales process and challenge you to improve your qualifying efforts.
DIAGNOSIS
The study showed the following startling facts. Can you relate to them as a salesperson or as a buyer?
Fact: 82% of salespeople fail to differentiate
Result: They lose the business, fail to sell value
Fact: 86% of salespeople ask the wrong questions.
Result: They miss selling opportunities and end up wasting time while appearing unprofessional.
Fact: Only 18% of salespeople close without discounting price.
Result: Discounting becomes a habit and profit margins are eroded.
Fact: 95% of customers say salespeople talk too much.
Result: Customers are bored and feel salespeople don’t care about understanding their problems.
Fact: 62% of salespeople do not earn the right to ask questions.
Result: They fail to position the sale properly and don’t gain commitment.
Fact: 85% of salespeople use a selling process that is extremely ineffective, compared to the buyer’s system.
Result: They close less than 50% of the business that they should close, with disastrous effects on their companies’ sales and their personal incomes. You may be ‘winging it’ if you find yourself relating to any of the following: (a) chasing prospects who don’t return calls; (b) hearing ‘think it over’ all too often when you ask for the business; (c) cutting price in an effort to obtain or keep business; and (d) spending most of your time in front of people who are not decision makers.
SOLUTION
1. Stop assuming that your prospect needs what you’re selling.
2. Learn how to ask more questions to see if the prospect has any serious ‘pain’ issues that your product or service can resolve.
3. Learn a sales process to help you stay in control of the sales interview.
10 Storytelling Tips for B2B Content MarketersWeAreWizard
Detail and expertise are important but nobody likes listening to a ton of technical gobbledygook. Here are 9 storytelling tips to captivate your audience.
As a writer I constantly look for ways to improve my art and connect better with my reader. I also try to develop ways of engaging with different audiences. So, in the little spare time I have, I write children's stories. Through this I have discovered something; whoever the audience, the key elements of great storytelling remain the same. So here are 10 storytelling tips that you can apply to your B2B content marketing.
RAMON RAY: Attract, Sell, Wow - How to Get New Customers and Keep the Ones Yo...techsytalk
Join Ramon at techsytalk LIVE 10 as he shares proven best practices for attracting new customers, generating sales and getting your customers to keep coming back!
3 curious copy writing foundation tips that can get your heart's desires se...Harold Ho
This is the Second and Final Dose where Format of a Sales copy is touch on. The 4 main critical points are raise here namely:
1. The Hook or Attention Grabbing Headline
2. Introduction or Foreword
3. Your Story with Results
4. Call To Action.
learn how to promote your business with this mall business advertising using the refer a friend method. This is word of mouth marketing. Click here for marketing tips, marketing plan, marketing techniques, small business marketing. Brought to you be a marketing consultant.
How to win on the customer experience battleground; where businesses are won ...Noojee Contact Solutions
Everyone's talking about customer experience. But what is it? And how can you really influence it, to give your business a winning advantage? Here's your action plan!
We take you step by step through how to define customer experience (hint: it's not the same as customer service!).
Then, through a series of checkpoints you'll begin to identify the touchpoints and interactions that you can influence, particularly in your contact centre.
Finally we'll take a look at how Zappos managed to transform their customer experience - and what the learnings are for you.
This is a great presentation to go through with your management team or a customer service team looking to find way to improve.
THE NEED FOR A SALES PROCESS
PROBLEM
The results of a recent study conducted by The Sales Board confirmed what we have known for some time. Prospects are speaking up about how they feel about salespeople who are less than professional. We thought that you would like to see these statistics as they reinforce the need for a sales process and challenge you to improve your qualifying efforts.
DIAGNOSIS
The study showed the following startling facts. Can you relate to them as a salesperson or as a buyer?
Fact: 82% of salespeople fail to differentiate
Result: They lose the business, fail to sell value
Fact: 86% of salespeople ask the wrong questions.
Result: They miss selling opportunities and end up wasting time while appearing unprofessional.
Fact: Only 18% of salespeople close without discounting price.
Result: Discounting becomes a habit and profit margins are eroded.
Fact: 95% of customers say salespeople talk too much.
Result: Customers are bored and feel salespeople don’t care about understanding their problems.
Fact: 62% of salespeople do not earn the right to ask questions.
Result: They fail to position the sale properly and don’t gain commitment.
Fact: 85% of salespeople use a selling process that is extremely ineffective, compared to the buyer’s system.
Result: They close less than 50% of the business that they should close, with disastrous effects on their companies’ sales and their personal incomes. You may be ‘winging it’ if you find yourself relating to any of the following: (a) chasing prospects who don’t return calls; (b) hearing ‘think it over’ all too often when you ask for the business; (c) cutting price in an effort to obtain or keep business; and (d) spending most of your time in front of people who are not decision makers.
SOLUTION
1. Stop assuming that your prospect needs what you’re selling.
2. Learn how to ask more questions to see if the prospect has any serious ‘pain’ issues that your product or service can resolve.
3. Learn a sales process to help you stay in control of the sales interview.
In week #1 we look at the challenging "Bar & Beverage Business" along with being a consumate salesman behind the bar with "Sales & Service in Hospitality".
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
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A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
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In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
VAT Registration Outlined In UAE: Benefits and Requirementsuae taxgpt
Vat Registration is a legal obligation for businesses meeting the threshold requirement, helping companies avoid fines and ramifications. Contact now!
https://viralsocialtrends.com/vat-registration-outlined-in-uae/
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
38. Suggestive Selling
✦ Quick Sell: Brand name mentioned ‘on the fly’
✦ Up-sell: Movement up to higher valued item
39. Suggestive Selling
✦ Quick Sell: Brand name mentioned ‘on the fly’
✦ Up-sell: Movement up to higher valued item
✦ Cross Sell: Move across to items of similar
value
40. Suggestive Selling
✦ Quick Sell: Brand name mentioned ‘on the fly’
✦ Up-sell: Movement up to higher valued item
✦ Cross Sell: Move across to items of similar
value
✦ Call-back: Check in to see if customer wants
a ‘top-up’
50. TIPS FOR TIPS!
adapted from www.alconomics.com
There are many studies into
tipping and at a basic level there
is an understanding that there is
not much correlation between
quality of service and tip levels…
51. TIPS FOR TIPS!
adapted from www.alconomics.com
There are many studies into
tipping and at a basic level there
is an understanding that there is
not much correlation between
quality of service and tip levels…
But they have found many
things that waiters and
bartenders can do to increase
their earnings… try out some of
these tips for tips:
53. TIPS FOR TIPS!
1.
Try to look or dress distinctively. Whether it’s a
flower in your hair, an interesting hat or tie or even
one of the many charity bands that are springing up
on wrists everywhere.
54. TIPS FOR TIPS!
1.
Try to look or dress distinctively. Whether it’s a
flower in your hair, an interesting hat or tie or even
one of the many charity bands that are springing up
on wrists everywhere.
• they have proved in scientific studies that tips
increase by an average of 17% if you look different
to your fellow servers…Always check with management as
your favourite Porn Star t-shirt may well not go down too well
with everyone…
55. TIPS FOR TIPS!
1.
Try to look or dress distinctively. Whether it’s a
flower in your hair, an interesting hat or tie or even
one of the many charity bands that are springing up
on wrists everywhere.
• they have proved in scientific studies that tips
increase by an average of 17% if you look different
to your fellow servers…Always check with management as
your favourite Porn Star t-shirt may well not go down too well
with everyone…
2.
Introduce yourself. Not Like a Machine!!
56. TIPS FOR TIPS!
1.
Try to look or dress distinctively. Whether it’s a
flower in your hair, an interesting hat or tie or even
one of the many charity bands that are springing up
on wrists everywhere.
• they have proved in scientific studies that tips
increase by an average of 17% if you look different
to your fellow servers…Always check with management as
your favourite Porn Star t-shirt may well not go down too well
with everyone…
2.
Introduce yourself. Not Like a Machine!!
• “Hi, I’m XXX and I will be your bartender tonight”
but a genuine and friendly greeting, a shake of the
hands and some eye contact has been shown to
increase tips by 10%
57. TIPS FORof your guests… try to
TIPS!
3. Try to copy the movements
copy their body language, maintain good eye contact
and get close to them (lean in or over the bar towards
them).
•The keys to ‘non verbal’ communication are
postural similarity, more eye contact and
proximity… if taking an order at a table, squat
down to the guests’ level, if from the bar then
copy the guest and they have been shown to
increase their tip by 5%.
4. Repeat the order. Although copying people can be
annoying by repeating their order, either as you take it
or at the end, It has been shown to increase tips by
nearly 30%! And of course it means that less mistakes
are made by checking that you heard correctly.
Editor's Notes
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\n80% of bars either lose money or break even (hence expression busy going broke)\n\nSome businesses that lose money are both popular and busy. Why is that?\n\nIf a business can’t successfully make a profit from few customers. Then it only loses money faster the more it has.\n\nThe bartender plays a critical role I determining whether the business makes or loses money.\n
\n80% of bars either lose money or break even (hence expression busy going broke)\n\nSome businesses that lose money are both popular and busy. Why is that?\n\nIf a business can’t successfully make a profit from few customers. Then it only loses money faster the more it has.\n\nThe bartender plays a critical role I determining whether the business makes or loses money.\n
W/SALE: Cost of purchased goods (before any actions taken to order)\n\nRETAIL: Cost to Consumer\n  \nGROSS PROFIT: The difference between the RETAIL PRICE and the W/SALE PRICE of the product\n \nNET PROFIT: The profit that remains after ALL COSTS have been factored in incl. Utilities, staff, entertainment, insurances etc\n \nKPI: Key Performance Indicator \n \nMost bars build in a GROSS PROFIT MARGIN OF AROUND 70 –80% on products, while the average bar aims to make a NET PROFIT OF ONLY BETWEEN 7 – 10%!\n
W/SALE: Cost of purchased goods (before any actions taken to order)\n\nRETAIL: Cost to Consumer\n  \nGROSS PROFIT: The difference between the RETAIL PRICE and the W/SALE PRICE of the product\n \nNET PROFIT: The profit that remains after ALL COSTS have been factored in incl. Utilities, staff, entertainment, insurances etc\n \nKPI: Key Performance Indicator \n \nMost bars build in a GROSS PROFIT MARGIN OF AROUND 70 –80% on products, while the average bar aims to make a NET PROFIT OF ONLY BETWEEN 7 – 10%!\n
W/SALE: Cost of purchased goods (before any actions taken to order)\n\nRETAIL: Cost to Consumer\n  \nGROSS PROFIT: The difference between the RETAIL PRICE and the W/SALE PRICE of the product\n \nNET PROFIT: The profit that remains after ALL COSTS have been factored in incl. Utilities, staff, entertainment, insurances etc\n \nKPI: Key Performance Indicator \n \nMost bars build in a GROSS PROFIT MARGIN OF AROUND 70 –80% on products, while the average bar aims to make a NET PROFIT OF ONLY BETWEEN 7 – 10%!\n
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MOVE TO THE BAR\n\nHAVE BASIC POUR TEST SET UP ON 2 MACHINES \n\nSPLIT INTO 2 GROUPS\n\nCONDUCT A DEMONSTRATION AND HIGHLIGHT THE CORRECT ‘BARMETRIX’ POPURING TECHNIQUE.\n\nRUN GROUPS THROUGH TEST\n\nCOMPLIE RESULTS AT END\n\nPROJECT INTO SCREEN AND AWARD PRIZE\n
MOVE TO THE BAR\n\nHAVE BASIC POUR TEST SET UP ON 2 MACHINES \n\nSPLIT INTO 2 GROUPS\n\nCONDUCT A DEMONSTRATION AND HIGHLIGHT THE CORRECT ‘BARMETRIX’ POPURING TECHNIQUE.\n\nRUN GROUPS THROUGH TEST\n\nCOMPLIE RESULTS AT END\n\nPROJECT INTO SCREEN AND AWARD PRIZE\n
MOVE TO THE BAR\n\nHAVE BASIC POUR TEST SET UP ON 2 MACHINES \n\nSPLIT INTO 2 GROUPS\n\nCONDUCT A DEMONSTRATION AND HIGHLIGHT THE CORRECT ‘BARMETRIX’ POPURING TECHNIQUE.\n\nRUN GROUPS THROUGH TEST\n\nCOMPLIE RESULTS AT END\n\nPROJECT INTO SCREEN AND AWARD PRIZE\n
MOVE TO THE BAR\n\nHAVE BASIC POUR TEST SET UP ON 2 MACHINES \n\nSPLIT INTO 2 GROUPS\n\nCONDUCT A DEMONSTRATION AND HIGHLIGHT THE CORRECT ‘BARMETRIX’ POPURING TECHNIQUE.\n\nRUN GROUPS THROUGH TEST\n\nCOMPLIE RESULTS AT END\n\nPROJECT INTO SCREEN AND AWARD PRIZE\n
MOVE TO THE BAR\n\nHAVE BASIC POUR TEST SET UP ON 2 MACHINES \n\nSPLIT INTO 2 GROUPS\n\nCONDUCT A DEMONSTRATION AND HIGHLIGHT THE CORRECT ‘BARMETRIX’ POPURING TECHNIQUE.\n\nRUN GROUPS THROUGH TEST\n\nCOMPLIE RESULTS AT END\n\nPROJECT INTO SCREEN AND AWARD PRIZE\n