This presentation introduces students with the basic unchanging rules of the hospitality industry which they have to carry throughout their career to be a successful hospitality professional.
Hotel management refers to professional techniques used in the hospitality sector such as administration, accounting, marketing, housekeeping, front office operations, food and beverage management, and maintenance. Hotels provide various types of services like full service, all suite, extended stay, select service, limited service, and condo-hotels. Managing a hotel involves overseeing basic functions like providing rooms, food, and drinks regardless of the hotel's star rating, services offered, or whether it is independently or chain operated. Hotel managers oversee all property functions to ensure smooth operations, guest satisfaction, and budgets while meeting the needs of employees, investors, and other stakeholders.
The hospitality industry is a service industry that aims to create wealth by satisfying guests. It includes sectors like hotels, restaurants, clubs, food service, event planning, tourism businesses, and travel providers. The product or service is often intangible, and quality is impacted by the service delivery. Hospitality involves welcoming and caring for guests' basic needs, especially food, drink, and accommodation. Employees are part of the product itself, so guests must feel valued for satisfaction. The hospitality and tourism industry meets people's needs with kindness away from home through food/drink, lodging, recreation, and travel sectors. It is a diverse and complex global industry involving entrepreneurs, jobs, and economic levels.
This document provides an introduction to tourism, travel, hospitality, and the hotel industry. It discusses the origins and evolution of these industries from ancient times to the present. Key points include:
- Hospitality has its roots in ancient civilizations where travelers needed food and shelter. Various forms of inns and lodging houses developed over time.
- Tourism involves the movement of people away from their home for leisure or business purposes. It is defined as travel for over 24 hours but less than a year. Related industries like transportation, food, retail, and events have grown alongside tourism.
- The tourism industry contributes over $4 trillion annually to the global economy and is one of the largest industries in many countries.
The document provides an overview of the hospitality industry and career opportunities in hotel management. It discusses that hospitality involves providing care and shelter for travelers. The key aspects of hospitality include accommodation, food, beverages and customer service. Careers in hotel management involve roles in front office management, housekeeping, food production, and food & beverage services. With experience, opportunities for management roles such as front office manager, executive housekeeper, and executive chef are available. The hospitality industry offers a variety of career paths and opportunities for graduates with hotel management degrees.
The document provides an overview of the hospitality industry, including what it entails, some of its largest sectors (lodging, food service, travel and tourism), and possible career paths one can take within the industry. It notes that the hospitality industry is the oldest and fastest growing industry in the world, and involves welcoming and hosting guests. It also highlights some of the characteristics of working in the industry, such as often working long hours including nights and weekends.
The hospitality industry provides facilities for travelers' comfort and leisure, including accommodation, food and beverage services, events, tourism, transportation, and entertainment. It is comprised of sectors like lodging, food and beverage, travel and tourism, and entertainment. The industry aims to support well-being through recreational activities and customer satisfaction. It includes hotels, motels, resorts, restaurants, bars and other services. The hospitality industry is driven by factors such as travel and tourism, economic growth, leisure time, and disposable income.
This document provides a business plan for a proposed tourist hotel called Paradise Holiday Villa in Dhaka, Bangladesh. The summary includes:
1. The business plan outlines objectives to gain 10% market share by 2018, create 1000 jobs, open 2-3 new branches within 5 years, and increase profits by 35% in the second year.
2. Paradise Holiday Villa is proposed as an "enclave tourism" hotel that provides amenities within the hotel like shops, restaurants, and activities so tourists do not need to leave.
3. The target market is identified as families and students, as research shows these groups account for most travelers. The plan also provides data on tourism in Dhaka showing an
Hotel management refers to professional techniques used in the hospitality sector such as administration, accounting, marketing, housekeeping, front office operations, food and beverage management, and maintenance. Hotels provide various types of services like full service, all suite, extended stay, select service, limited service, and condo-hotels. Managing a hotel involves overseeing basic functions like providing rooms, food, and drinks regardless of the hotel's star rating, services offered, or whether it is independently or chain operated. Hotel managers oversee all property functions to ensure smooth operations, guest satisfaction, and budgets while meeting the needs of employees, investors, and other stakeholders.
The hospitality industry is a service industry that aims to create wealth by satisfying guests. It includes sectors like hotels, restaurants, clubs, food service, event planning, tourism businesses, and travel providers. The product or service is often intangible, and quality is impacted by the service delivery. Hospitality involves welcoming and caring for guests' basic needs, especially food, drink, and accommodation. Employees are part of the product itself, so guests must feel valued for satisfaction. The hospitality and tourism industry meets people's needs with kindness away from home through food/drink, lodging, recreation, and travel sectors. It is a diverse and complex global industry involving entrepreneurs, jobs, and economic levels.
This document provides an introduction to tourism, travel, hospitality, and the hotel industry. It discusses the origins and evolution of these industries from ancient times to the present. Key points include:
- Hospitality has its roots in ancient civilizations where travelers needed food and shelter. Various forms of inns and lodging houses developed over time.
- Tourism involves the movement of people away from their home for leisure or business purposes. It is defined as travel for over 24 hours but less than a year. Related industries like transportation, food, retail, and events have grown alongside tourism.
- The tourism industry contributes over $4 trillion annually to the global economy and is one of the largest industries in many countries.
The document provides an overview of the hospitality industry and career opportunities in hotel management. It discusses that hospitality involves providing care and shelter for travelers. The key aspects of hospitality include accommodation, food, beverages and customer service. Careers in hotel management involve roles in front office management, housekeeping, food production, and food & beverage services. With experience, opportunities for management roles such as front office manager, executive housekeeper, and executive chef are available. The hospitality industry offers a variety of career paths and opportunities for graduates with hotel management degrees.
The document provides an overview of the hospitality industry, including what it entails, some of its largest sectors (lodging, food service, travel and tourism), and possible career paths one can take within the industry. It notes that the hospitality industry is the oldest and fastest growing industry in the world, and involves welcoming and hosting guests. It also highlights some of the characteristics of working in the industry, such as often working long hours including nights and weekends.
The hospitality industry provides facilities for travelers' comfort and leisure, including accommodation, food and beverage services, events, tourism, transportation, and entertainment. It is comprised of sectors like lodging, food and beverage, travel and tourism, and entertainment. The industry aims to support well-being through recreational activities and customer satisfaction. It includes hotels, motels, resorts, restaurants, bars and other services. The hospitality industry is driven by factors such as travel and tourism, economic growth, leisure time, and disposable income.
This document provides a business plan for a proposed tourist hotel called Paradise Holiday Villa in Dhaka, Bangladesh. The summary includes:
1. The business plan outlines objectives to gain 10% market share by 2018, create 1000 jobs, open 2-3 new branches within 5 years, and increase profits by 35% in the second year.
2. Paradise Holiday Villa is proposed as an "enclave tourism" hotel that provides amenities within the hotel like shops, restaurants, and activities so tourists do not need to leave.
3. The target market is identified as families and students, as research shows these groups account for most travelers. The plan also provides data on tourism in Dhaka showing an
The document provides information about Hilton Chennai hotel located in India. It discusses the location and amenities of the hotel. It then describes the different departments at the hotel including front office, food and beverage, housekeeping, and food production. For each department it outlines the hierarchy and some of the key tasks performed.
The hospitality industry is a broad service industry that includes lodging, event planning, theme parks, and transportation. It is a multi-billion dollar industry dependent on leisure time. A hospitality business like a hotel consists of groups like maintenance, operations, management, and marketing. The hospitality sector in India includes revenues from travel and hotel businesses. It is a growing industry attracting foreign investment. Major players in the Indian hospitality industry include ITC Hotels, The Lalit, Accor, and Marriott.
A short preparation to explain the various types of hotels, their special features, the needs that they fulfill, and the kind of customers/guests who would prefer each type.
Introduction to hotel & Hospitality IndustryHarshal Kamble
This document provides an introduction to the hospitality industry. It describes the hospitality industry as one of the fastest growing sectors of the economy that is diverse and employs people across various areas of interest. It notes that hospitality businesses operate 365 days a year across morning, afternoon and graveyard shifts. The document outlines the scope of the hospitality industry, including lodging, entertainment, food and beverages, and travel and tourism. It discusses career opportunities and qualifications needed for the industry, which historically did not require college degrees but now values education and experience. Finally, it provides an overview of key departments within hotels, such as food and beverage production and service, housekeeping, and front office.
The hospitality industry consists of fields like lodging, restaurants, transportation, and cruises that are involved in tourism. The Indian hospitality industry focuses largely on foreign tourists, who account for around 70% of business. Key growth drivers for the Indian hospitality industry include a booming economy, expanding niche markets, low cost airlines, and globalization. Major players in India's hotel industry include top hotel chains as well as new market entrants.
The document discusses various luxury hotels around the world and provides information on hotel classification criteria, marketing strategies, and segmentation approaches. It outlines the characteristics of 3-star, 4-star and 5-star hotels. The marketing mix elements of product, price, place, promotion, people, physical evidence and process are also summarized. Specific luxury hotels mentioned include The Emirates Palace, Burj Al Arab, Palazzo Versace, Oberoi Udaivilas, and The Ritz Carlton.
This document compares and contrasts commercial hotels and resorts. It notes that resorts typically have longer average guest stays, larger room sizes, and more land area for recreational activities compared to hotels. Resorts also tend to be in more remote locations to help guests "get away from it all" and require amenities like employee housing, shuttle services, and year-round attractions. Additionally, resorts rely more heavily on revenue from recreational activities and retail compared to hotels, which mainly earn income from rooms and food & beverage. Managing a resort requires expertise in the natural resources and recreational programming being offered.
The document discusses the hospitality service industry with a key focus on the hotel sector. It provides an overview of the industry, current market dynamics and growth trends. It also outlines a proposed 2-day conference on "Changing Demographics & the Impact on Travel Trends" to be held at the Taj Hotel in Mumbai. The conference aims to discuss topics such as the emergence of secondary/tertiary cities, changing consumer preferences, and strategies for hotels to attract different demographic groups. Various industry leaders are scheduled to speak at the event.
The document discusses accommodation as a vital component of the tourism industry. It notes that as tourism has grown, accommodation facilities have also expanded significantly. Comfortable accommodation plays an important role in attracting tourists to destinations. A variety of accommodation types are described, from hotels and resorts to homestays. Both the economic and social significance of the accommodation sector are outlined.
The slide is designed to be used by students who are starting to learn in an educational Institute.
It deals with Front Office Operations & Management.
The document outlines a business plan for Vomitspawn Hotel located in Bukit Bintang, Kuala Lumpur. The hotel aims to attract students by offering horror-themed rooms and experiences at reasonable prices. It will be managed as a Limited Liability Partnership between 4 members. Financial projections estimate over $500,000 in annual sales and net profits of $54,000 in the first year, growing to $80,000 and $90,000 in the following years.
Front office staff are the first point of contact for guests at a hotel. They must demonstrate polite, helpful, and professional behavior. Key characteristics for front office staff include punctuality, local knowledge of the area, and an engaging personality. They must also demonstrate accuracy, speed, and clarity when interacting with guests in person or over the phone. Maintaining cultural awareness, memory, honesty, good conduct, and a positive attitude toward guests are also important traits.
This document provides an organizational chart and overview of the departments in a hotel management structure. It outlines the general manager as the head of the organization overseeing departments such as marketing, human resources, and accounting. It then describes the key service departments including front desk operations, housekeeping, maintenance, security, and food and beverage. Each department is responsible for specific operational functions like reservations, check-in/out, cleaning rooms, maintenance, and food service. The document provides details on the roles and responsibilities within each department to support hotel operations and deliver services to guests.
The document discusses upcoming trends in the Indian hospitality industry. It notes that millennials will become the core customer in the next 5-10 years, requiring speed and precision in accommodating them. It also mentions the increasing importance of customer service, leadership, social media, mobile, and reputation management on review sites. The industry is expected to see higher rates and occupancy influenced by new marketing campaigns targeting international visitors to India.
The document provides an overview of the hospitality industry. It defines hospitality as the practice of being hospitable and welcoming to guests through accommodations, travel services, and entertainment. The hospitality industry includes hotels, resorts, restaurants, clubs, conventions, attractions, and other services for travelers. Hospitality management refers to both the management of organizations within the hospitality industry as well as the academic study of managing these services and businesses. The document outlines different sectors within hospitality including tourism, hotels, events, conventions, and resorts. It also classifies hotels based on services, themes, and target markets. Key departments that support the hospitality industry are identified as housekeeping, front desk, food and beverage, engineering, health and security
The document discusses the hospitality industry and hospitality management. It defines hospitality as the relationship between guests and hosts, involving the reception and entertainment of guests. The hospitality industry consists of fields like lodging, restaurants, transportation, and tourism. Hospitality management refers to managing operations like hotels, resorts, and cruise ships. An individual in hospitality management may oversee an entire enterprise or a division within an organization.
The document provides an overview of key concepts in hotel revenue management. It defines revenue management, discusses its history and role in the hotel industry. The document also covers fundamental revenue management principles like predicting consumer demand, selling the right room to the right customer at the right price and time. Market segmentation, demand forecasting, and using metrics like RevPAR and TRevPAR to measure efficiency are also summarized.
The document introduces the accommodation industry as a vital part of the hospitality sector. It provides lodging (hotels, motels, B&Bs, etc.) and food/beverage which are essential for anyone traveling away from home. Guests of accommodation establishments can include local residents, domestic travelers, or international visitors staying for varying lengths of time and with different needs depending on factors like age, gender, culture, and reason for travel.
Vivanta by taj industrial training reportIHM family
This document provides an overview of different departments in the hotel industry through a series of brief descriptions:
1) It introduces the Vivanta hotel brand and describes the housekeeping department's important role in guest accommodation and cleanliness.
2) It discusses the kids club which provides activities for guests and the presenter's enjoyment of crafts.
3) The food and beverage department is responsible for food quality and service across restaurants and bars.
4) Requirements are outlined for various food service roles, including good customer skills, organization, and ability to work as a team under pressure.
5) Brief descriptions are provided of the kitchen training experience and guidance received from chefs.
The document provides an overview of tea production in India. It discusses:
1) The history of tea in India, including its introduction by the British in the 19th century, when India became a leading producer.
2) The states in India that produce tea, including Assam, West Bengal, Kerala, and others.
3) The tea production process, which involves plucking, withering, oxidation, fixing, rolling, drying, and aging of the tea leaves.
This document provides an overview of operations at a hotel coffee shop. It describes the coffee shop's 24-hour operational hours, multi-cuisine buffet offerings for breakfast, lunch and dinner, and ala carte menu. Guests on meal plans can eat from the buffet at no extra charge. The document outlines the coffee shop's management structure, seating layout, buffet items for each meal, and shift timings for staff. It emphasizes that coffee shop workers must provide fast yet attentive service to the high volume of guests.
The document provides information about Hilton Chennai hotel located in India. It discusses the location and amenities of the hotel. It then describes the different departments at the hotel including front office, food and beverage, housekeeping, and food production. For each department it outlines the hierarchy and some of the key tasks performed.
The hospitality industry is a broad service industry that includes lodging, event planning, theme parks, and transportation. It is a multi-billion dollar industry dependent on leisure time. A hospitality business like a hotel consists of groups like maintenance, operations, management, and marketing. The hospitality sector in India includes revenues from travel and hotel businesses. It is a growing industry attracting foreign investment. Major players in the Indian hospitality industry include ITC Hotels, The Lalit, Accor, and Marriott.
A short preparation to explain the various types of hotels, their special features, the needs that they fulfill, and the kind of customers/guests who would prefer each type.
Introduction to hotel & Hospitality IndustryHarshal Kamble
This document provides an introduction to the hospitality industry. It describes the hospitality industry as one of the fastest growing sectors of the economy that is diverse and employs people across various areas of interest. It notes that hospitality businesses operate 365 days a year across morning, afternoon and graveyard shifts. The document outlines the scope of the hospitality industry, including lodging, entertainment, food and beverages, and travel and tourism. It discusses career opportunities and qualifications needed for the industry, which historically did not require college degrees but now values education and experience. Finally, it provides an overview of key departments within hotels, such as food and beverage production and service, housekeeping, and front office.
The hospitality industry consists of fields like lodging, restaurants, transportation, and cruises that are involved in tourism. The Indian hospitality industry focuses largely on foreign tourists, who account for around 70% of business. Key growth drivers for the Indian hospitality industry include a booming economy, expanding niche markets, low cost airlines, and globalization. Major players in India's hotel industry include top hotel chains as well as new market entrants.
The document discusses various luxury hotels around the world and provides information on hotel classification criteria, marketing strategies, and segmentation approaches. It outlines the characteristics of 3-star, 4-star and 5-star hotels. The marketing mix elements of product, price, place, promotion, people, physical evidence and process are also summarized. Specific luxury hotels mentioned include The Emirates Palace, Burj Al Arab, Palazzo Versace, Oberoi Udaivilas, and The Ritz Carlton.
This document compares and contrasts commercial hotels and resorts. It notes that resorts typically have longer average guest stays, larger room sizes, and more land area for recreational activities compared to hotels. Resorts also tend to be in more remote locations to help guests "get away from it all" and require amenities like employee housing, shuttle services, and year-round attractions. Additionally, resorts rely more heavily on revenue from recreational activities and retail compared to hotels, which mainly earn income from rooms and food & beverage. Managing a resort requires expertise in the natural resources and recreational programming being offered.
The document discusses the hospitality service industry with a key focus on the hotel sector. It provides an overview of the industry, current market dynamics and growth trends. It also outlines a proposed 2-day conference on "Changing Demographics & the Impact on Travel Trends" to be held at the Taj Hotel in Mumbai. The conference aims to discuss topics such as the emergence of secondary/tertiary cities, changing consumer preferences, and strategies for hotels to attract different demographic groups. Various industry leaders are scheduled to speak at the event.
The document discusses accommodation as a vital component of the tourism industry. It notes that as tourism has grown, accommodation facilities have also expanded significantly. Comfortable accommodation plays an important role in attracting tourists to destinations. A variety of accommodation types are described, from hotels and resorts to homestays. Both the economic and social significance of the accommodation sector are outlined.
The slide is designed to be used by students who are starting to learn in an educational Institute.
It deals with Front Office Operations & Management.
The document outlines a business plan for Vomitspawn Hotel located in Bukit Bintang, Kuala Lumpur. The hotel aims to attract students by offering horror-themed rooms and experiences at reasonable prices. It will be managed as a Limited Liability Partnership between 4 members. Financial projections estimate over $500,000 in annual sales and net profits of $54,000 in the first year, growing to $80,000 and $90,000 in the following years.
Front office staff are the first point of contact for guests at a hotel. They must demonstrate polite, helpful, and professional behavior. Key characteristics for front office staff include punctuality, local knowledge of the area, and an engaging personality. They must also demonstrate accuracy, speed, and clarity when interacting with guests in person or over the phone. Maintaining cultural awareness, memory, honesty, good conduct, and a positive attitude toward guests are also important traits.
This document provides an organizational chart and overview of the departments in a hotel management structure. It outlines the general manager as the head of the organization overseeing departments such as marketing, human resources, and accounting. It then describes the key service departments including front desk operations, housekeeping, maintenance, security, and food and beverage. Each department is responsible for specific operational functions like reservations, check-in/out, cleaning rooms, maintenance, and food service. The document provides details on the roles and responsibilities within each department to support hotel operations and deliver services to guests.
The document discusses upcoming trends in the Indian hospitality industry. It notes that millennials will become the core customer in the next 5-10 years, requiring speed and precision in accommodating them. It also mentions the increasing importance of customer service, leadership, social media, mobile, and reputation management on review sites. The industry is expected to see higher rates and occupancy influenced by new marketing campaigns targeting international visitors to India.
The document provides an overview of the hospitality industry. It defines hospitality as the practice of being hospitable and welcoming to guests through accommodations, travel services, and entertainment. The hospitality industry includes hotels, resorts, restaurants, clubs, conventions, attractions, and other services for travelers. Hospitality management refers to both the management of organizations within the hospitality industry as well as the academic study of managing these services and businesses. The document outlines different sectors within hospitality including tourism, hotels, events, conventions, and resorts. It also classifies hotels based on services, themes, and target markets. Key departments that support the hospitality industry are identified as housekeeping, front desk, food and beverage, engineering, health and security
The document discusses the hospitality industry and hospitality management. It defines hospitality as the relationship between guests and hosts, involving the reception and entertainment of guests. The hospitality industry consists of fields like lodging, restaurants, transportation, and tourism. Hospitality management refers to managing operations like hotels, resorts, and cruise ships. An individual in hospitality management may oversee an entire enterprise or a division within an organization.
The document provides an overview of key concepts in hotel revenue management. It defines revenue management, discusses its history and role in the hotel industry. The document also covers fundamental revenue management principles like predicting consumer demand, selling the right room to the right customer at the right price and time. Market segmentation, demand forecasting, and using metrics like RevPAR and TRevPAR to measure efficiency are also summarized.
The document introduces the accommodation industry as a vital part of the hospitality sector. It provides lodging (hotels, motels, B&Bs, etc.) and food/beverage which are essential for anyone traveling away from home. Guests of accommodation establishments can include local residents, domestic travelers, or international visitors staying for varying lengths of time and with different needs depending on factors like age, gender, culture, and reason for travel.
Vivanta by taj industrial training reportIHM family
This document provides an overview of different departments in the hotel industry through a series of brief descriptions:
1) It introduces the Vivanta hotel brand and describes the housekeeping department's important role in guest accommodation and cleanliness.
2) It discusses the kids club which provides activities for guests and the presenter's enjoyment of crafts.
3) The food and beverage department is responsible for food quality and service across restaurants and bars.
4) Requirements are outlined for various food service roles, including good customer skills, organization, and ability to work as a team under pressure.
5) Brief descriptions are provided of the kitchen training experience and guidance received from chefs.
The document provides an overview of tea production in India. It discusses:
1) The history of tea in India, including its introduction by the British in the 19th century, when India became a leading producer.
2) The states in India that produce tea, including Assam, West Bengal, Kerala, and others.
3) The tea production process, which involves plucking, withering, oxidation, fixing, rolling, drying, and aging of the tea leaves.
This document provides an overview of operations at a hotel coffee shop. It describes the coffee shop's 24-hour operational hours, multi-cuisine buffet offerings for breakfast, lunch and dinner, and ala carte menu. Guests on meal plans can eat from the buffet at no extra charge. The document outlines the coffee shop's management structure, seating layout, buffet items for each meal, and shift timings for staff. It emphasizes that coffee shop workers must provide fast yet attentive service to the high volume of guests.
This document provides information about coffee and mocktails. It discusses what coffee is, where it originated from, how it is processed and prepared in different styles. It also discusses the major coffee producing countries and types of coffee drinks from different regions. The second half of the document defines what a mocktail is and lists popular mocktail recipes including ingredients and instructions for Cinderella, Virgin Mary, Shirley Temple, Virgin Mojito and Blue Lagoon mocktail.
The document discusses different types of breakfast including English, American, Continental, and Indian breakfast. It provides details on the typical food items included in each type of breakfast such as eggs, meats, fruits, cereals, breads, and beverages. It also describes the plating and covers used to serve English breakfast formally in a dining room as well as buffet and room service breakfast options.
This document provides information about coffee and mocktails. It discusses what coffee is, where it originated from, how it is processed and prepared in different styles. It also discusses the major coffee producing countries and types of coffee drinks from different regions. The second half of the document defines what a mocktail is and lists popular mocktail recipes including ingredients and instructions for Cinderella, Virgin Mary, Shirley Temple, Virgin Mojito and Blue Lagoon mocktail.
This document discusses food cost control in the food and beverage industry. It defines food cost control and explains that the objective is to analyze income and expenditure while preventing inefficiencies. Some key ways to control costs include reducing shrinkage, spoilage, and wastage through better security, storage, kitchen design, and stock management. Cost of food cooked can be controlled through planning quantities and ensuring quality. Financial planning, marketing, catering, purchasing, and operations are phases of the control procedure.
Jesus said "I thirst" while on the cross to fulfill scripture. By saying this, Jesus revealed three truths: that he was fully human with a physical body that experienced thirst, that he became a substitute for sinners by enduring thirst for our sins, and that his thirst spares us from the torment of thirst in hell. Though Jesus had a human body, he was also God in spirit, as demonstrated through his miracles. In uttering "I thirst," Jesus experienced the thirst of separation from God the Father while providing salvation for humanity.
1. By: Mr. Harry George
Assistant Professor,
Bilaspur University.
2. OBJECTIVE
This presentation introduces students with the
basic unchanging rules of the hospitality
industry which they have to carry
throughout their career to be a successful
hospitality professional.