Sadiyah Zia ul Haq is seeking a position where she can utilize her experience and continue developing her skills. She has a background in customer service, having worked as a receptionist, guest relations officer, and sales executive. She is proficient in English, Arabic, Urdu, and Hindi both written and spoken. Her computer skills include MS Office, Internet, and operating systems. She aims to work in a field where she can offer her experiences and continue learning.

1. 1
Sadiyah zia ul haq
CV
Abu Dhabi – United Arab Emirates
Email: sadiyahzia91@gmail.com Date of Birth: 9th of October 1991
Nationality: Pakistan Gender: Female
Marital Status: Single Religion: Muslim
Mobile: 055-7542586
Objective
I am a consistent, hardworking, highly motivated person. I enjoy working with the
public. I feel that I’ma friendly, outgoing, trustworthy, honest, fastlearner and a
dependable person. Looking forward to work in a field whereI can offer my
experiences and develop further more. I’malso willing to learn if given the
opportunity
Academic Qualification and Computer Knowledge
O’ level (Britishsyllabus) FromAl FajrSchool – AbuDhabi,U.A.E.
AmericanHighSchool FromAl Worood Academy – AbuDhabi,U.A.E.
SAT FromGlenelgSchool –Abu Dhabi,U.A.E[460]
ICDL
Subjectsstudied: Math(algebra),psychology,economics,businessstudies,physicsand chemistry
Work Experience
 Workedindifferent eventsheldinAbuDhabi part-time
 VolunteeredinSheikhKhalifahmedical city part-time
 Workedas a promoterinADNEC part-time
 Workedas a promoterfor gulf international part-time

2. 2
Receptionist at (H.R.P) Hotels and Restaurants program 28-feb-2013
/1st-april-2013
 Greetingcustomersandwelcomingthem
 Providingall requiredinformation
 Receivinginboundandmakingoutboundcalls
 Data entry usingMS office
 Handledcourierprocedures
 Assistedotherdepartmentssuchasguestrelations ,salesandHumanresources
Promoted to Guestrelationsofficer onthe 1st
- April-2013
 Filing
 Data entry
 Making outbound callstoinformcustomersthattheirmembership isready
 Handledfull courierprocedures
 Receivinginboundcallsforinquiriesandcomplaints tobe reportedfordutymanager
 Solvingcustomersbookingissues
 Preparedandorganizedmembershipcardstobe dispatched
 Senior Guest Relation Officer / Sales Executive at (M.P.P) Multi
Plus Facilities Cards-23rd November 2013 to 1st July 2015
 Filing
 Data entry
 Making outboundcalls toinformcustomersthattheirmembershipisready
 Handledfull courierprocedures
 Receivinginboundcallsforinquiriesandcomplaintstobe reportedfordutymanager
 Solvingcustomersbookingissues
 Preparedandorganizedmembershipcardstobe dispatched

3. 3
 Trainingthe newemployees inGuestRelationDepartment,ReceptionandReservation
Department
 Assistingreservationofficers( InboundBookings)
 Assistingsalessupervisors/managerswithreports,trainingthe salesexecutives
 Telemarketing
 listeningtocustomerrequirementsandpresentingappropriatelytomake asale
 maintaininganddevelopingrelationshipswithexistingcustomersinpersonandviatelephone
callsand emails
 negotiatingonprice,costs,deliveryandspecificationswithbuyers
-Vibes-Abu Dhabi National Exhibitions Company (ADNEC) Science
festival 2012 crew staff
Tasks heldasthe following
 Informationguide
 Organizedentrancesandgatespublicflow
 Ticketsinspector
 Assisted inorganizingthe science communicatorsawardceremony
 Staff Lockerattendant
-Municipality of AD - energy efficiency project 2012
Tasks heldasa group member:
 Handled inperson survey onsite
 Filledformsandreports of the followingmeasurementsinsidethe apartments
1-Co2 and humidity levels
2-general atmospheric temperatures
3- Window and wall temperatures

4. 4
4-lumination levels
5-water flow levels
6-types of fridges, TVs, washing machines and other households’
7-types of bulbs
 Summarized the formsandfilledincomplete accurate details
Interpersonal Skills
Posses keen sense of willingness to learn sincerely and efficiently. Self motivated
dynamic, presentable and accurate. Possess strong inclination and believe in
directing & coordinating with co-workers in team spirit. Ability to manage works
independently ensuring good result. Self-initiative, possess good communicational
skills & able to deal with Public Relations.
Able to deal with the following duties competently
❖providing courteous service to customers by operating the phone and transferring incoming
calls
promptly to the appropriate extensions.
❖ensuring guests are awakened as requested by accepting, recording
and executing wake-up calls on time.
❖Handling all incoming calls, all in-house guest requests calls,
reservations calls for outlets, follow up if tasks are completed,
as well as follow up with the guests for satisfaction
 Take all telephone callsandconnectittothe
concernedperson
 Receivingemailsandprintitforthe concerned
person
 Receivingandsendingfax.
 scanningandprintingdocuments

5. 5
Languages spoken
 English - Excellent both written and spoken
 Arabic - Excellentspoken
 Urdu - Excellentspoken
 Hindi - Excellent spoken
Computer skills
2007-2010 MS office, word, power point, excel, XP, vista, Mac osx , internet surfing