Sachin sharma 18_june_2017
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A result oriented professional with over 16 years of diverse experience in the Outsourcing industry, with 7+ years in People Management and 4+ years in Senior Management role. Rich experience in Health & Welfare, Defined Benefits Service Delivery, Re-engineering and Process Improvements, Budgeting, Capacity utilization, Cost estimation, setting up Quality culture across organization, Leading & Mentoring Projects. Certified in Project Management Learning Program (PMLP), CAPM, and LEAN & Six Sigma
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Joseph Rozario is a customer relationship management professional with over 12 years of experience. He is currently the Head of CRM at GP Architecture Models in Coimbatore, where he leads a team that provides services like 3D modeling and design. Previously he has held roles like Team Manager and Assistant Manager at various BPO and IT companies. He has a strong track record of improving customer satisfaction, managing teams effectively, and ensuring processes meet SLAs and quality standards. He holds a Doctorate in Management Studies and speaks English and Tamil.
VG Resume- Total Work Exp 16yrs
Vidya Gurukar has over 16 years of experience in customer service operations and people management in the telecom industry. She is currently a Senior Manager of Recruitment at IGATE Global Solutions. Previously, she held various managerial roles at Bharti Airtel, including Head of National Accounts and roles in customer retention, collections, and auditing. She has expertise in talent acquisition, relationship management, strategic planning, and leading large teams.
CV-Deepak
Deepak MM is seeking a leadership role utilizing his 3 years of experience in personnel management and customer service. He currently works as a Team Lead at Toyota Customer Care in Cochin, having previously served as Team Leader for Dish TV and Getit customer service at Polaris Financial Technology in Chennai. Deepak has strong skills in team management, client management, and people handling. He aims to motivate teams, handle escalations, provide feedback, and organize training to ensure prompt and accurate customer responses.
Kavindra.K.S
BUSINESS ACUMEN | PROCESS & PROJECT MANAGEMENT |PEOPLE MANAGEMENT| CLIENT RELATIONS |INNOVATION AND IMPROVEMENT | MANPOWER DEVELOPMENT | BUSINESS TRANSITION | TRAINING
Sudhakar_Resume
This summary provides an overview of Sudhakar Bonthu's professional experience:
Sudhakar Bonthu has over 24 years of experience in operations management, process management, and system implementation. He is currently the Vice President of IT Planning & Control at Northern Operating Service Pvt. Limited, Bangalore. Previously he has held leadership roles implementing ITIL practices and managing projects and teams at Satyam Computer Services and Hewlett Packard.
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Sachin sharma 18_june_2017
- 1. Sachin Sharma Benefits Manager – Outsourcing Delivery- alightSolutions Current Location: Flat No. 59, Amba Enclave, Plot No. 28/1, Sector – 9, Rohini, Delhi - 110085 Mobile: (+91) 9810678449 Email: sachinsharmaus@gmail.com Summary A result oriented professional with over 16 years of diverse experience in the Outsourcing industry, with 7+ years in People Management and 4+ years in Senior Management role. Rich experience in Health & Welfare, Defined Benefits Service Delivery, Re-engineering and Process Improvements, Budgeting, Capacity utilization, Cost estimation, setting up Quality culture across organization, Leading & Mentoring Projects. Certified in Project Management Learning Program (PMLP), CAPM, and LEAN & Six Sigma Professional Experience 17 Years Benefits Manager: alight Solutions: 1st Jun’17 till today Multi Service Manager – AON: Jun’13 to 31st May’17 Leading Health & Welfare and Defined Benefit Operations (Transactions/Claims Processing) across 200+ worldwide clients. Setting Goals & Priorities for the team keeping organization & Strategies in mind Budgeting and Cost Management Capacity Utilization Planning and Project Management Managing Internal & External Client Relationships Quality Management – Internal & External transactional audits Transition Management for New processes Hiring & Attrition Management and building retention strategies Performance Metrics reviews & analysis with Clients (SLA, TAT, Accuracy etc.) Monthly discussions with reporting managers and Quarterly Team skip meetings Resolving Conflicts and Governing Employee Engagement & Development activities Foster an environment in which employees are motivated to deliver top performance Business Management Reviews with the Leadership Performance appraisals, Coaching & Feedback Ensure Compliance with Company’s Internal Security Controls and Service Organization Controls (SOC1 & SOC2), external regulations and information security standards Applications and Data Security Management: Seibel, Work flows, Service Connect, TBA and Imaging etc
- 2. Sachin Sharma Benefits Manager – Outsourcing Delivery- alightSolutions Current Location: Flat No. 59, Amba Enclave, Plot No. 28/1, Sector – 9, Rohini, Delhi - 110085 Mobile: (+91) 9810678449 Email: sachinsharmaus@gmail.com Operations Manager – AON: Oct’06 till May’13 Forecasting workload and scheduling staff to meet anticipated workload within scheduled turnaround time thereby enhancing efficiency and meeting deadlines. Daily staffing and Inventory call with stakeholders Participate in client review calls and handle escalations Overseeing process improvement initiatives through system changes, process re alignment/ redefining & efficiency management Analysis of customer feedback on procedural and judgmental errors, generation/development and implementation of action points and control plans. Review and analyze performance reports against targets on a weekly/monthly basis with Leaders. Conduct yearly performance appraisals Monitor compliance adherence through timely audits, generating awareness on the floor etc. Perform trend analysis on MIS/ data and identify deficiencies (tools, metrics and reports) and Recommend solutions; ensure maintenance of processes and procedures to facilitate the same. Monthly team Meeting’s and 1-0-1s with the team members. Counsel employees on need basis at personal level to minimize job-related issues. Concentrating on Bottom 10% to improve their performance. Accomplishments: Received “People Champion” award Received “Global Popular Choice” award Received “Business Excellence” award Achieved “Master Mind of the Week” Achieved “HRO Innovation” award Bagged “Team of Cluster” Award E-Funds International: May 2000 – March 2004 Education & Personal Details Bachelor in Commerce from University of Delhi in 1998 Date of Birth: 25th August, 1977 Residence: Flat No. 59, Amba Enclave, Plot No. 28/1, Sector – 9, Rohini, Delhi - 110085
- 3. Sachin Sharma Benefits Manager – Outsourcing Delivery- alightSolutions Current Location: Flat No. 59, Amba Enclave, Plot No. 28/1, Sector – 9, Rohini, Delhi - 110085 Mobile: (+91) 9810678449 Email: sachinsharmaus@gmail.com