SAC330 Professionalism and professional relationships
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This document discusses the importance of professionalism and professional relationships. It defines a professional as someone with specialized training who acts appropriately in the workplace. It emphasizes dressing professionally, being prepared, communicating respectfully with all clients, advocating for change, engaging in lifelong learning, and maintaining productive relationships with colleagues through supervision and consultation. Professional relationships are unique in that they are collaborative, goal-directed, purposeful and time-limited, and require practitioners to set aside personal views.
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Chapter 1
Professional Communication in a Digital, Social, Mobile World
Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved.
Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved.
If this PowerPoint presentation contains mathematical equations, you may need to check that your computer has the following installed:
1) MathType Plugin
2) Math Player (free versions available)
3) NVDA Reader (free versions available)
1
Learning Objectives (1 of 2)
1.1 Explain the importance of effective communication to your career and to the companies where you will work.
1.2 Explain what it means to communicate as a professional in a business context.
1.3 Describe the communication process model and the ways social media are changing the nature of business communication.
Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved.
Learning Objectives (2 of 2)
1.4 Outline the challenges and opportunities of mobile communication in business.
1.5 List four general guidelines for using communication technology effectively.
1.6 Define ethics, explain the difference between an ethical dilemma and an ethical lapse, and list six guidelines for making ethical communication choices.
Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved.
3
Understanding Why Communication Matters
LO 1.1 Explain the importance of effective communication to your career and to the companies where you will work.
Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved.
Communication is the process of transferring information and meaning between senders and receivers.
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Communication is Important to Your Career
Your career will give you the opportunity to communicate, collaborate and share ideas with many people, both inside and outside your organization
You may be an employee, executive, consultant or freelancer to a company
You may become an entrepreneur
In all these roles, communication skills may be the single most important skill you possess
Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved.
Employers sometimes express frustration at the poor communication skills of many employees—particularly recent college graduates who haven’t yet learned how to adapt their communication styles to a professional business environment. If you learn to write well, speak well, listen well, and recognize the appropriate way to communicate in any situation, you’ll gain a major advantage that will serve you throughout your career.
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Figure 1.1 Sharing Information
Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved.
These three exchanges between a software project manager (left) and his boss (right) illustrate the variety of ways in which information is shared between senders and receivers. In the top exchange, the sender’s meaning is transmitted intact to the receiver, who accepts what the sender says at fa ...
Business Communication TodayFourteenth EditionChapter 1Pro.docx
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Professional Communication in a Digital, Social, Mobile World
Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved.
Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved.
If this PowerPoint presentation contains mathematical equations, you may need to check that your computer has the following installed:
1) MathType Plugin
2) Math Player (free versions available)
3) NVDA Reader (free versions available)
1
Learning Objectives (1 of 2)
1.1 Explain the importance of effective communication to your career and to the companies where you will work.
1.2 Explain what it means to communicate as a professional in a business context.
1.3 Describe the communication process model and the ways social media are changing the nature of business communication.
Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved.
Learning Objectives (2 of 2)
1.4 Outline the challenges and opportunities of mobile communication in business.
1.5 List four general guidelines for using communication technology effectively.
1.6 Define ethics, explain the difference between an ethical dilemma and an ethical lapse, and list six guidelines for making ethical communication choices.
Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved.
3
Understanding Why Communication Matters
LO 1.1 Explain the importance of effective communication to your career and to the companies where you will work.
Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved.
Communication is the process of transferring information and meaning between senders and receivers.
4
Communication is Important to Your Career
Your career will give you the opportunity to communicate, collaborate and share ideas with many people, both inside and outside your organization
You may be an employee, executive, consultant or freelancer to a company
You may become an entrepreneur
In all these roles, communication skills may be the single most important skill you possess
Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved.
Employers sometimes express frustration at the poor communication skills of many employees—particularly recent college graduates who haven’t yet learned how to adapt their communication styles to a professional business environment. If you learn to write well, speak well, listen well, and recognize the appropriate way to communicate in any situation, you’ll gain a major advantage that will serve you throughout your career.
5
Figure 1.1 Sharing Information
Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved.
These three exchanges between a software project manager (left) and his boss (right) illustrate the variety of ways in which information is shared between senders and receivers. In the top exchange, the sender’s meaning is transmitted intact to the receiver, who accepts what the sender says at fa.
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The document discusses professionalism in the workplace. It defines professionalism as a specific style of behavior in the workplace and the conduct and qualities that characterize a profession. It notes that professionalism is judged by unwritten rules, codes of conduct, culture, expectations and standards. It provides examples of both professional and unprofessional behavior.
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Professional Communication in a Digital, Social, Mobile World
Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved.
Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved.
If this PowerPoint presentation contains mathematical equations, you may need to check that your computer has the following installed:
1) MathType Plugin
2) Math Player (free versions available)
3) NVDA Reader (free versions available)
1
Learning Objectives (1 of 2)
1.1 Explain the importance of effective communication to your career and to the companies where you will work.
1.2 Explain what it means to communicate as a professional in a business context.
1.3 Describe the communication process model and the ways social media are changing the nature of business communication.
Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved.
Learning Objectives (2 of 2)
1.4 Outline the challenges and opportunities of mobile communication in business.
1.5 List four general guidelines for using communication technology effectively.
1.6 Define ethics, explain the difference between an ethical dilemma and an ethical lapse, and list six guidelines for making ethical communication choices.
Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved.
3
Understanding Why Communication Matters
LO 1.1 Explain the importance of effective communication to your career and to the companies where you will work.
Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved.
Communication is the process of transferring information and meaning between senders and receivers.
4
Communication is Important to Your Career
Your career will give you the opportunity to communicate, collaborate and share ideas with many people, both inside and outside your organization
You may be an employee, executive, consultant or freelancer to a company
You may become an entrepreneur
In all these roles, communication skills may be the single most important skill you possess
Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved.
Employers sometimes express frustration at the poor communication skills of many employees—particularly recent college graduates who haven’t yet learned how to adapt their communication styles to a professional business environment. If you learn to write well, speak well, listen well, and recognize the appropriate way to communicate in any situation, you’ll gain a major advantage that will serve you throughout your career.
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Figure 1.1 Sharing Information
Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved.
These three exchanges between a software project manager (left) and his boss (right) illustrate the variety of ways in which information is shared between senders and receivers. In the top exchange, the sender’s meaning is transmitted intact to the receiver, who accepts what the sender says at fa ...
Business Communication TodayFourteenth EditionChapter 1Pro.docx
Business Communication Today
Fourteenth Edition
Chapter 1
Professional Communication in a Digital, Social, Mobile World
Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved.
Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved.
If this PowerPoint presentation contains mathematical equations, you may need to check that your computer has the following installed:
1) MathType Plugin
2) Math Player (free versions available)
3) NVDA Reader (free versions available)
1
Learning Objectives (1 of 2)
1.1 Explain the importance of effective communication to your career and to the companies where you will work.
1.2 Explain what it means to communicate as a professional in a business context.
1.3 Describe the communication process model and the ways social media are changing the nature of business communication.
Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved.
Learning Objectives (2 of 2)
1.4 Outline the challenges and opportunities of mobile communication in business.
1.5 List four general guidelines for using communication technology effectively.
1.6 Define ethics, explain the difference between an ethical dilemma and an ethical lapse, and list six guidelines for making ethical communication choices.
Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved.
3
Understanding Why Communication Matters
LO 1.1 Explain the importance of effective communication to your career and to the companies where you will work.
Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved.
Communication is the process of transferring information and meaning between senders and receivers.
4
Communication is Important to Your Career
Your career will give you the opportunity to communicate, collaborate and share ideas with many people, both inside and outside your organization
You may be an employee, executive, consultant or freelancer to a company
You may become an entrepreneur
In all these roles, communication skills may be the single most important skill you possess
Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved.
Employers sometimes express frustration at the poor communication skills of many employees—particularly recent college graduates who haven’t yet learned how to adapt their communication styles to a professional business environment. If you learn to write well, speak well, listen well, and recognize the appropriate way to communicate in any situation, you’ll gain a major advantage that will serve you throughout your career.
5
Figure 1.1 Sharing Information
Copyright © 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved.
These three exchanges between a software project manager (left) and his boss (right) illustrate the variety of ways in which information is shared between senders and receivers. In the top exchange, the sender’s meaning is transmitted intact to the receiver, who accepts what the sender says at fa.
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- 1. Professionalism and Professional Relationships Professionalism and Professional Relationships Brent Scobie, Phd Copyright © 2018 Cengage Learning. All Rights Reserved.
- 2. Copyright © 2018 Cengage Learning. All Rights Reserved. Acting in a Professional Manner A professional is a person who has specialized training for a particular career and who acts in conscientious, appropriate ways in the workplace.
- 3. Copyright © 2018 Cengage Learning. All Rights Reserved. Being a Professional Involves Dressing appropriately. Being organized and timely and accurately recording meetings with colleagues and clients. Being prepared for meetings. Acting responsibly at all times.
- 4. Copyright © 2018 Cengage Learning. All Rights Reserved. Being a Professional Involves, Cont’d Behaving as a mature adult Using language that is culturally appropriate, age appropriate, understandable, and not offensive. Speaking honestly and with integrity. Knowing how to communicate to clients of all ages and backgrounds as well as to fellow practitioners.
- 5. Copyright © 2018 Cengage Learning. All Rights Reserved. Professional Roles Each setting has different expectations. Roles vary based on: Different ages and backgrounds of clients. System size - individuals, groups, families, and organizations. Level of training or education.
- 6. Copyright © 2018 Cengage Learning. All Rights Reserved. Advocating for Change Being professional goes beyond what you do in your interactions with colleagues and clients. Being aware of the social, political, economic and cultural factors that impact individuals, families, groups and institutions, and advocating for their betterment. Advocating for adequate services for all.
- 7. Copyright © 2018 Cengage Learning. All Rights Reserved. Developing a Professional Identity Involves: Knowing what it means to be a practitioner of your particular discipline. Knowing what activities, knowledge, and skills identified by licensing boards and professional organizations relate to your discipline. Defining your area of competence for your clients.
- 8. Copyright © 2018 Cengage Learning. All Rights Reserved. Maintaining Respectful, Productive Relationships with Colleagues Working cooperatively in interdisciplinary teams. Working together effectively requires knowledge of and respect for the other professionals’ expertise. Different professionals often work toward the same goal using different methods.
- 9. Copyright © 2018 Cengage Learning. All Rights Reserved. Using Supervision and Consultation Your supervisor will help evaluate your level of competency by: Providing feedback about your use of skills. Helping you figure out how to rectify problems, learn from mistakes, and improve skills. Consultation involves meeting with an expert who can help you solve a particular dilemma or problem.
- 10. Copyright © 2018 Cengage Learning. All Rights Reserved. Engaging in Career-long Learning Being a professional means: Being dedicated to on-going learning or professional development. Remaining current on best practices related to work with your clients. Social media and technology provide opportunities to learn about relevant topics for your chosen profession.
- 11. Copyright © 2018 Cengage Learning. All Rights Reserved. Unique Nature of Professional Relationships Relationships between a practitioner and client are unique in a number of ways: Collaborative Goal-directed Purposeful Time-limited Fiduciary Unequal Practitioner must set aside personal opinions, judgments, and values