The document discusses branding and marketing strategies for libraries facing increasing competition. It emphasizes that a brand is more than just a logo or identity, but a personality. It provides examples of how the South African Post Office's brand personality differs from DSTV. The key is to have a plan to transform a brand from its current positioning to its desired one. Several steps are outlined, including understanding the current and desired perceptions, timelines, stakeholders, and developing a plan. Common marketing mistakes are listed, along with factors of an effective brand - visual, emotional, functional, and financial. The document encourages questions.