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Innovative
Customized
Opportunities
2016
ANNUAL
REPORT
A proud partner of the
network
This report is dedicated to all RochesterWorks!
team members in recognition of their services
to the community, their dedication to increase
our effectiveness, improving our efficiencies,
and creating innovative programs for clients.
Their daily enthusiasm and commitment to
our cause can be seen in their participation in
our branding, self-examination, and defining
initiative this past year resulting in our promise:
Dedication
RochesterWorks! Annual Report 2016
Innovative. Customized.
Opportunities.
Only RochesterWorks! provides a unique set of
customized services to businesses and job seekers at
little-to-no cost, preparing a skilled workforce and
connecting them with opportunities in our region.
OUR PROMISE
Caring • Dedicated • Knowledgeable • Progressive • Professional • Responsive
Contents
3www.rochesterworks.org
Letter from the Executive Director...........4
Business Services.........................................6
Job Seeker Services.................................... 10
St. Paul Overview.........................................16
Youth Services..............................................19
Financial Reports........................................23
All data in this report is from fiscal year 2016:
July 1, 2015 to June 30, 2016.
We are proud to present the 2016 RochesterWorks!
annual report. 2016 was a year of transition as we
continued to refine our traditional services to adjust to
a new guiding legislation, the Workforce Innovation and
Opportunity Act (WIOA), while tailoring our approach
to the shifting demands of our regional workforce
environment.
WIOA modified federal workforce development system
requirements in several key ways. In particular, the law
eliminates the previously mandated sequence of services. This
adjustment excites us. WIOA allows workforce development
agencies like RochesterWorks! the flexibility to use federal
employment and training dollars to meet strategic priorities at
the local level.
Our approach centers on meeting the needs of our customers
within and outside of our walls. In short, we renewed our focus
on our core strength: bridging the gap between job seekers and
the employers who are hiring. We doubled down on our
current programs and invested new grant dollars in new
programs targeting our priority populations: the long-term
unemployed and individuals with barriers. We expanded
employment services for veterans, individuals with disabilities,
youth, and ex-offenders. We connected these groups with
training, employment, and careers. This focus allows us to
refine and maximize the effectiveness of our services.
Despite our inward focus, we recognize that our region’s
workforce system must take a collaborative approach to
create a competitive advantage for the region, its employers,
and our customers. That’s why we utilize the strengths of our
educational and economic development partners to fully
satisfy our customers’ needs. We know that our workforce
thrives when our entire system works in concert.
Peter Pecor
Executive Director
4
Letter from the Executive Director
Workforce Success through
RochesterWorks! Annual Report 2016
Sergio Esteban
Chairman
Embracing Innovation
In some areas WIOA will call for significant changes to how career services are
delivered. In Monroe County, we will be incorporating the “American Job Center”
branding requirement into our local brand. The goal of the national brand is to create
a unified, nationwide focus and develop a strong, single workforce development
network. We are confident that our distribution system is well-positioned to provide
the enhanced level of services outlined in the legislation.
The four WIOA core programs are charged with helping individuals acquire the
knowledge and skills necessary to connect with businesses. Locally we have been
working with our partner programs for years. The legislation is also structured to focus
more on the developing strategies to meet the needs of employers, a goal that is not new
to us. Moreover, WIOA calls for the creation of sector strategies in demand industries,
while providing additional flexibility in the delivery of training services.
Strengthening partnerships
Through our practice of employer-driven leadership and business engagement we have
already identified sector strategies and demand occupations. This has empowered us
to become more innovative and creative in finding and customizing training solutions.
Working directly with employers to understand their hiring needs allows us to assess
our job seeker talent and provide training that will fill skill gaps. Our goal is to prepare
individuals for work while helping employers reduce their hiring risk and improve their
overall productivity. We have always been at the forefront of truly aligning and integrating
our services and resources to better assist our job seekers and employers. Through solid
business partnerships we are able to meet current workforce demand and develop career
pathways that address the future needs of our region.
Regional Collaboration
RochesterWorks! has made a firm commitment to align our goals with those of the
Finger Lakes Regional Economic Development Council and the Rochester-Monroe
County Anti-Poverty Initiative. We have confirmed our collective focus on developing
a competitive, vibrant workforce. Through our mutual desire to achieve success we will
help individuals attain self-sufficiency, enhance career opportunities, and help stabilize
and grow our local economy.
We look forward to this next program year and to solidifying our strong working
relationship with our government partners. We appreciate the level of support we have
received from the New York State Department of Labor, the County of Monroe, and the
City of Rochester. We are fortunate in our region to have elected officials at all levels of
government who are committed to workforce development, training, and innovation to
achieve our common economic development goals.
5www.rochesterworks.org
Innovation and Collaboration
Business Services
RochesterWorks! Business Services continued its mission
of creating customized solutions and providing support for
local businesses. There are three legs to this philosophy:
Recruit, Train and Connect.
6
RochesterWorks! Annual Report 2016
A record 85 businesses and over 1000 job
seekers joined us for the 8th Annual Greater
Rochester Career Conference, an ongoing
partnership with News10NBC and Monroe
Community College.
RochesterWorks! Business
Services teamed up with
various subject matter
experts to offer workshops
and informational sessions to
HR professionals at little or no
cost. The workshops focused
on increasing employee
engagement, maintaining a
fair and professional
workplace, implementing
legal guidelines, and
other topics.
HOT JOBS
Every Friday RochesterWorks! posts
dozens of job listings on our website.
RECRUIT TRAIN
Career Conference
RochesterWorks! promotes weekly job
fairs held at various locations, and holds
Recruiting Round Rochester every
Monday morning.
RochesterWorks! partners with various
organizations including the August Group,
Democrat and Chronicle, NYSDOL, Rochester
Americans, Project Search, Heritage Christian
Services, AccessVR and REOC to hold and
publicize various regional job fairs.
Recruitment Events
Partnerships
Workshops & Info
CANDIDATE
ASESSMENTS
RochesterWorks!
tracks, refers and
spotlights selected
candidates for
employers and
open positions.
7www.rochesterworks.org
“RochesterWorks! has done a
great job streamlining the process
to obtain funds, making it easy
for small companies to take
advantage of [these grants].”
“RochesterWorks! can be used as a
gateway to understanding government
resources that businesses are unaware of
or that may otherwise seem inaccessible.”
Highlights included:
• 	Focusing on Strengths
	 in the Workplace
• 	Harassment in the
	 Workplace
• 	What Every Employer
	 Needs to Know to
	 Legally Support the
	 Transgender
	 Workforce
• 	Overview of
	 RochesterWorks!
	 Business Services
CONNECT
Business of the Month
RochesterWorks! Business of the Month
recognizes businesses for their commitment
to our community. Each honoree holds a
presentation at a RochesterWorks! location
where their HR staff and other team leaders
can interact with local job seekers.
This year’s honorees were:
• Concentrix
• Optimax
• United Healthcare
• TES Staffing
• Superior Plus
• Nesco Resource
• Rochester Rehabilitation
• Medical Motor Service
• Harris
Sessions
Business Services (CONTINUED)
Increasing Training Opportunities and
Advancing Workforce Strategies
November 1, 2014 to October 31, 2018
Finger Lakes Hired addresses the needs of businesses
and job seekers in the nine county Finger Lakes region.
Its focus is bringing together workforce partners and
community colleges to help prepare and place the
long-term unemployed into local, in-demand jobs in the
Advanced Manufacturing, Information Technology, and
Health Care sectors.
The initiative is made possible by a $5.2 Million U.S. Department of Labor (DOL)
Ready to Work grant and is fully funded by federal money. Grant partners include
RochesterWorks!, Finger Lakes Works, GLOW Works, Finger Lakes Community
College, Genesee Community College, and Monroe Community College.
Finger Lakes Hired has been central to our efforts in regional collaboration and the
development of industry sector strategies. The project has significantly increased
training resources available in the Advanced Manufacturing, Information Technology,
and Health Care sectors. We have already exceeded our four-year target for classroom
training. Additionally, the project has given us a head start on workforce strategies
that are new under WIOA, including the work experience tryout — an opportunity for
businesses to “try out” a worker without the risk associated with a new hire.
8
RochesterWorks! Annual Report 2016
Total On-the-Job (OTJ) Training Grants
Total OJT Grant Funds Awarded
Total Customized Training Grants
Total Customized Grant Funds Awarded
Total Trainees (18 OJT, 99 CT)
Total for Workout Experience Tryout Pilot
Program (18 experiences)
18
$77,320
$52,040
13
Training Grants by the Numbers:
117
Training Grants by Industry:
21	Business Services
8	 Manufacturing
1	 Retail
1	 Construction
$69,745
9www.rochesterworks.org
Our Year in Review
RochesterWorks! takes pride in reshaping our services to offer customized opportunities
for our community’s ever changing workforce. During the 2016 fiscal year, 54% of our
customers were employed at registration, a 25% rise over last year. This recent trend
reflects a local job market that has absorbed many long-term unemployed people into
lower-skilled, lower-paying or “survival” jobs.
CAREER CENTER DATA
•	 14,158 Total Customers
•	 7,382 Total Finding Employment
•	 795 Total Participating in Skill Development and
	 Occupational Training
10
Job Seeker Services
RochesterWorks! Annual Report 2016
*Source: American Community Survey Demographic and Housing 5-Year Estimates, 2010–2014
Race/Ethnicity	 Monroe County	 RW Customers
	 Demographics*	 Demographics
Hispanic or Latino	 8%	 10%	
Other race	 8%	 15%	
Black or African American	 17%	 31%	
White 	 78%	 55%
Age
5%	 21 and under
44%	 22-40
21%	 41-50
28%	 51-64
4%	 65 and over
Employment
Status at
Registration
54%	 Employed
46%	 Not employed
Education
9%	 Less than HS
30%	 HS or Equivalent
21%	 Some College
15%	 Associates
17%	 Bachelors
7%	 Masters
Gender
51%	 Male
49%	 Female
11www.rochesterworks.org
Training Team
Individual Training Accounts (ITAs) by Career Cluster
Job Family	 # of ITAs
Healthcare Practitioners & Technical.........................................................................................101
Healthcare Support...........................................................................................................................87
Production...........................................................................................................................................39
Office & Administrative Support...................................................................................................35
Transportation & Material Moving..............................................................................................26
Computer & Mathematical.............................................................................................................25
Installation, Maintenance & Repair..............................................................................................20
All Other..............................................................................................................................................24
Total....................................................................................................................................357
Top 15 Occupations for ITAs and Median Salaries
Occupation	 # of ITAs	 Median Salary
Licensed Practical Nurses............................................................................77.........................$38,770
Nursing Assistants.........................................................................................55.........................$26,830
CNC Machine Operators & Machinists..................................................28.........................$35,660
Medical Secretaries........................................................................................21.........................$30,030
Phlebotomists...................................................................................................21...........................$31,710
Heavy and Tractor-Trailer Truck Drivers.................................................19.........................$37,980
Computer User Support Specialists...........................................................14..........................$47,910
Secretaries & Administrative Assistants.................................................11..........................$32,790
HVAC Mechanics & Installers....................................................................10.........................$43,260
Dental Assistants............................................................................................ 9..........................$34,290
Welders, Cutters, Solderers, & Brazers.................................................... 9...........................$37,010
Registered Nurses........................................................................................... 8......................... $60,860
Industrial Machinery Mechanics................................................................ 8......................... $44,990
Medical Records & Health Information Technicians.............................7..........................$38,570
Light Truck or Delivery Services Drivers...................................................7...........................$26,150
Most ITAs by Training Provider (Top 10)
Finger Lakes Community College.................................................................................................59
Monroe Community College..........................................................................................................56
Monroe 2-Orleans BOCES..............................................................................................................43
Wayne-Finger Lakes BOCES..........................................................................................................33
Professional Driver Institute...........................................................................................................25
Genesee Valley BOCES....................................................................................................................22
Isabella Graham Hart School of Practical Nursing....................................................................21
Genesee Community College.........................................................................................................19
SUNY Rochester Educational Opportunity Center...................................................................15
Greece Central School District.......................................................................................................12
All Other..............................................................................................................................................52
Total....................................................................................................................................357
12
5 Steps to Rapid Employment Celebrates
Four Years of Best-in-Class Success
RochesterWorks! marked its fourth year offering the 5 Steps to Rapid Employment
program to Job Seekers. The program is powerful both in the way it is delivered and in
the results it delivers.
The 5 Steps program includes a 5-day intensive training period, online support, 1-1
coaching and campaign team meetings for graduates until they find employment.
With nearly 1,000 graduates; the program has proven highly effective. Graduates
typically find work in less than 7 weeks from the day they graduate, compared to a
national average of 30 to 40 weeks. This increases
household income dramatically and reduces
unemployment. No less than 300 employers now
have a “5 Steps Graduate” in their ranks. As a
result, the program is gaining a strong reputation
with employers. Graduates are often seen as
exceptionally prepared candidates.
Participants provide consistent and frequent
feedback about how the program has gone beyond
“job search” and helped them to rethink transition
as an opportunity, not an adversity. As recent
graduate Patti C. put it in her “landing letter”:
“(Because of the) support I have received from
RochesterWorks!, my job campaign has really been
a positive experience. Your commitment to the
people you serve is inspiring and what might have
been very bleak days resulted in a joyful time of
exploration and enlightenment. I am thankful for
your mission and the positive energy you exude.
RochesterWorks! and the community you serve will
continue to be in my prayers!
— Patti C, 2016 “5 Steps Graduate”
RochesterWorks! Annual Report 2016
Job Seeker Services (CONTINUED)
Workshops Help 40+ Job Seekers
Advance their Job Search
As part of our quest to customize our services for our customers’ needs,
RochesterWorks! offers the 40+ Job Search series by Dr. Rita Carey. These
workshops dispel the myths around older workers and provide tools to assist them
in successfully marketing themselves to potential employers.
Attendees have shared nothing but positive feedback on the value of these workshops
and how Rita brings a unique perspective that has helped them be successful in moving
forward in their job search.
13www.rochesterworks.org
40+ JOB SEEKER TOPICS
•	7 Habits of Highly Effective Job Seekers
•	40+ and New Again: You’ve got 90 Days to Shine
•	Taking your Talents to Work: is Freelancing for You
•	Social Media for Job Search: LinkedIn, Facebook and Twitter
•	Interviewing at 40+
•	Getting a Job is about Marketing: You Can Do It and Here’s How
Job Seeker Services (CONTINUED)
14
RochesterWorks! Annual Report 2016
Criminal Justice System Partnership
Provides Pre and Post Release Services
In June 2016, RochesterWorks! was awarded the Linking to Employment Activities
Pre-release Specialized American Job Centers (LEAP-2) grant. This 24-month US
Department of Labor grant, known locally as RochesterWorks! Reentry Connections,
is a partnership with the Monroe County Correctional Facility and Monroe County
Reentry Task Force lead agency Delphi Drug and Alcohol Council.
Funds for the grant will allow American Job Center services to be provided to local
inmates to prepare them for employment prior to release and to continue providing
services in the community once they are released. Convicted adults who are serving
their sentence in the Monroe County Correctional Facility and have a release date
scheduled within 180 days are eligible to participate in the grant. The goal of the
program is to serve 100 offenders including 20 females and 80 males. RochesterWorks!
is excited to be chosen as one of the agencies to provide pre-release and post-release
services to the re-entry population.
Collaboration with RIT and Veterans
Outreach Center Provides Training
for Unemployed Vets and Others in
Manufacturing
A new grant-funded program from the New York State Department of Labor provided
20 veterans and dislocated workers with training at RIT toward industry-recognized
certifications in 2016. These certifications are crucial qualifications for many electronics
assembly and manufacturing jobs. Companies such as IEC Electronics provided tuition
reimbursement and career advancement opportunities for those who wish to grow
from entry level positions to Quality Engineer or Test Engineer roles.
CEMA Certificate Programs
•	 Surface Mount and Through Hole Assembly
•	 Quality and Yellow Belt Principles
•	 IPC 7711/7721 Certification
•	 IPC 610 Certification
•	 Hand Soldering Operator Certification
15www.rochesterworks.org
16
RochesterWorks! Partnership with
Monroe County Department of Human
Services Continues to Thrive
The RochesterWorks! Career Center located within the 691 St. Paul Street office of
the Monroe County Department of Human Services continues to provide quality
and progressive programs and services. In addition to the career center, this office
administers several independent programs in partnership with the Monroe County
Department of Human Services. The St. Paul Career Center continues to flourish,
embrace change, promote outcomes, and thrive on making a difference in the
lives of others.
St. Paul Programs
•	 Work Experience Program
•	 Employability Assessment Program
•	 On-the-job training program
•	 Job Readiness training for families
St. Paul Overview
RochesterWorks! Annual Report 2016
810
Graduates for job readiness
training for families
Work Experience Program
Assessments Completed
810
40
26 People hired through On-the-Job
training grants
Employability Assessments
completed
By the numbers:
17www.rochesterworks.org
Manufacturing Training Program
Provides Young Adults with Marketable
Skills for Job Success
RochesterWorks! and Monroe County Department of Human Services have partnered
with the Young Adults Manufacturing Training Employment Program (YAMTEP) to
provide another benefit to individuals involved in the Work Experience Program.
In just 90 days, YAMTEP bridges basic skill gaps for entry level employment in
manufacturing that many individuals receiving benefits from the Department of
Human Services face.
“Students are taught basic manufacturing skills, attendance, punctuality and soft
skills,“ says training founder Tyrone Reaves. “This allows them to enter into the
workforce and become valuable and productive employees.”
If an individual is not hired by the program’s end, RochesterWorks! sponsors a job fair
exclusively for those completing this program.
YAMTEP partners with several community agencies and strategic partners to obtain
higher success rates. To date, YAMTEP has completed three series of trainings and
has successfully graduated more than 25 people from the Work Experience Program.
This type of training is very practical for a population requiring marketable skills and a
quick turnaround time to employment opportunities for lucrative futures.
18
Leslie Makes 180-degree Change in
her Life after Completing
RochesterWorks! Programs
Leslie began her relationship with RochesterWorks! by participating in the job readiness
training for individuals with families. Following that she immediately participated in the
Work Experience Program.
“The (job readiness) program was very beneficial because it educated everyone in all
topics, not just a few,” said Leslie. “RochesterWorks! covered every aspect and issue a
single parent like myself could face and it really helped me see the benefit of this type of
program. We discussed the importance of having good credit, having a good foundation,
activities that we can do with our children as a family unit, and many job readiness
topics. This helped me transition to the work experience program because I felt I had all
the tools I needed to perform my hours while looking for paid employment. “
To others in similar situations, Leslie advises, “For me personally, I needed to find
employment. I have the skills, I have the support, and I am the one that needs to provide
the support for my family. These programs are not as bad as people think when you are
required to go to them, you are guaranteed to learn many things and RochesterWorks!
is a great supporter. RochesterWorks! (staff) go beyond their job titles; this entire
office comes together to help and it is like you become a lean, mean, fighting machine.
RochesterWorks! helped me do a complete 180-degree change in my life, not because
they had to but because they wanted to. I felt the sincerity of each person I worked with;
they made me feel as though they wanted to work with me, not because they had to but
because they wanted to.”
Leslie participated in the Work Experience Program for a month after completing the
job readiness training. She worked with a RochesterWorks! Career Services Advisor and
the St. Paul Placements team and is happy to say, “I am no longer on public assistance, I
am very happy to be off of the system and taking care of my own family.”
“RochesterWorks! staff go beyond their job
titles; this entire office comes together to help
and it is like you become a lean, mean, fighting,
machine. RochesterWorks! helped me do
a complete 180-degree change in my life, not
because they had to but because they wanted to.”
— Leslie, RochesterWorks! St. Paul Customer
RochesterWorks! Annual Report 2016
St. Paul Overview (CONTINUED)
Youth Services
Program Evolution Brings Success
2016 brought successful changes to our Youth Program. With additional staff we were
able to provide a much needed link between our summer programming and the greater
RochesterWorks! Career Center. This exposure and staff rapport opened the door for our
youth to seek support from RochesterWorks! after their internships concluded.
With the creation of a Youth Career Services Coordinator position, RochesterWorks!
strengthened its partnerships with Youth Navigators, Rochester City School District, and
community agencies, improving support and outcomes for our interns. This has also
strengthened connections with businesses in the community, increasing the employer
base to 50-plus worksite partners in the public, private and non-profit spheres.
Above: RochesterWorks! Executive Director Peter Pecor, Youth Intern Ranita Williams,
County Executive Cheryl Dinolfo, and Director of Youth Services Antwan Williams at
the Summer Youth Appreciation Breakfast. Below: The Youth Services team with Cheryl
Dinolfo and Peter Pecor.
19www.rochesterworks.org
RochesterWorks! Annual Report 2016
20
Youth Find Healthy Opportunities at RGH
More than 60 youth participated in internships at local hospitals and healthcare
facilities in the 2015-16 year, including 30 at a new location at Rochester General
Hospital (RGH). These placements are opportunities for career exploration, and
fostering a stronger understanding of professional opportunities in the surging local
healthcare field. At the conclusion of their experiences, many youth interns have been
able to obtain employment at RGH, thanks to positions created specifically for Summer
Youth Employment Program interns and interviews offered to all who wish to continue
beyond summer.
Particularly successful this summer were two refugee students supported by the
Catholic Family Center Unaccompanied Refugee Minor Foster Care Program. Through
collaborations with their family, caseworkers, interpreters, SYEP staff and RGH, they
were connected with hospital opportunities and thrived. Working 40 hours per week,
they gained valuable work experience, built their English language skills, and received
great feedback from their supervisors. Their story speaks to RochesterWorks!
commitment to connecting with outside partnerships to ensure successful outcomes for
all youth workers in our community.
Youth Services (CONTINUED)
Navigators Participating in Summer Youth Employment Program
1.	East Rochester Youth Activity Center (5 youth participants)
2.	Greece Central School District (6 youth participants)
3.	Starbridge (2 youth participants)
4.	The Center for Youth Services (15 youth participants)
5.	The Community Place of Greater Rochester (2 youth participants)
6.	Urban League of Rochester (11 youth participants)
Total Youth Participants41
City SOOP (Summer of Opportunity Program)
City Direct Placement
City Program
692
91
289
198
403
247
156
YWEP, PY Worksites ’15-‘16
1.	 Rochester General Hospital
2.	 Memorial Art Gallery
3.	 Huther Doyle
4.	 Department of Labor – Waring Rd.
5.	 The Villa (shoe store)
6.	 Urban Choice
7.	 Greentopia/Green Visions
8.	 Unity (St. Mary’s)
9.	 East Rochester Youth Activity Center
10.	 Second Thought
11.	 Village Fair
12.	 North Eastern Pool and Spa
13.	 Penfield Place
14.	 Go Wireless
15.	 Rochester General Hospital – ElderOne
16.	 In the City Off the Grid
Applicant
Breakdown
Total of all Placed Applicants
RochesterWorks! SYEP
(Summer Youth Employment Program)
RochesterWorks! Direct Placement
RochesterWorks! Program
21www.rochesterworks.org
I N T E R N S P O T L I G H T
Shakur Griffin’s Work Ethic Pays Off
It’s obvious that Shakur Griffin can’t wait to get to work.
“He gets up at 5 a.m.” Shakur’s mom Rachel Douglass says. “I told him, ‘You don’t need
to get up that early, your shift doesn’t start till 8. And he said, ‘Mom I know I want to
make sure I get to work on time.’ He enjoys helping people.”
Shakur worked at the front desk at RochesterWorks!’ Waring Road Career Center
during the summer of 2016. Tall, handsome, quiet, and always dressed for success, he
helped customers with their resumes, online applications, and how to navigate work
search websites. Customers couldn’t tell the difference between the 18-year-old and
older workers around him.
His work ethic is already paying off. He accepted a full time job in customer service for
Frontier Communications in October 2016.
“Real life experience
is the best experience.
It should not be taken
for granted. Being in
this program could
open so many doors.”
Shakur’s advice for the
next generation of summer
youth interns
22
RochesterWorks! Annual Report 2016
Youth Services (CONTINUED)
23www.rochesterworks.org
Revenue 2014-2015 vs. 2015-2016
Expenditures 2015-2016
July 1, 2015 – June 30, 2016
Career Center Operations.........$3,050,439
Central Operations
(inc. Business Srvcs)........................$938,587
Youth Program Contracts............ $1,131,758
Individual Training Support..........$1,183,081
Youth Wage Subsidies..................$502,808
Business Training Grants...............$459,265
FLH Direct Services..........................$223,062
Other Direct Services..........................$50,116
General & Administrative.............$703,940
Financial Reports
1
	Lower participation and minimum wage increase
2
Due to reduced layoffs	
3
H-1B program ended 	
4
Completed first full year	
5
Employability Assessment referrals were significantly lower
37%
11.4%
14%
14%
6%
5.5%
3%
.6%
8.5%
Revenues	 2015-2016	 2014-2015	 Difference	 % Change
WIA	 5,013,984	 4,683,974	 330,010 	 7.05%	
TANF	 856,265	 889,337	 (33,072)	 -3.72%	 1
	
Trade Act	 117,043	 302,167	 (185,124)	 -61.27%	2
H-1B	 41,694	 212,610	 (170,916)	 -80.39%	 3
	
Finger Lakes Hired	 1,223,723	 194,816	 1,028,907 	 528.14%	 4
	
Fees for Service	 768,703	 997,777	 (229,074)	 -22.96%	 5
	
Other	 32,353	 51,556	 (19,203)	 -37.25%
TOTALS	 8,053,765	 7,332,236	 721,529 	 9.84%
Goodman Street Career Center
255 North Goodman Street
Rochester, NY 14607
P: (585) 258-3500
F: (585) 232-3727
Saint Paul Street Career Center
691 St. Paul Street
Rochester, NY 14605
P: (585) 753-6855
F: (585) 753-5606
Waring Road Career Center
276 Waring Road
Rochester, NY 14609
P: (585) 266-7760
F: (585) 266-7041
Workforce Development Board
Ex–Officio
Cheryl Dinolfo, Monroe County Executive
Lovely Warren, Mayor, City of Rochester
Business
Dana Abramson, Business Owner
Thomas Battley, Executive Director, Rochester Regional Photonics Cluster, Inc. (RRPC)
Andrew Carpentier, Rochester Magnet, Owner
Alice Curry, Employee Care Team Manager, Hammer Packaging
Colleen DiMartino, Chief of Staff, Greater Rochester Chamber of Commerce
Douglas B. Dobson, Facilities Manager, Carestream
Robert Donahue, Vice President, Corporate Services, Rochester Regional Health
Sergio Esteban, President, LaBella Associates, PC
Glen Jeter, Owner, McDonald’s Franchise
Kevin J. Kelley, Executive Director, Rochester Technology & Manufacturing Association (RTMA)
Ann Kowal, President, Special Care Systems, LLC
Kathy Miner, HR Director, Administrative Services & Employment, University of Rochester
Joe Rizzo, Manager of Economic Development, RG&E Corporation
Gary Rogers, CEO, Dock Hardware
George Scharr, Senior Vice President & CEO, Flower City Printing, Inc.
Timothy S. Shortsleeve, CPA, Partner, TYS, LLP
Stella Slaight, Vice President, M&T Bank
Robert J. Titus, CEO, Innovative Solutions
Joe Wesley, Workforce Development, Wegmans
Non-Business
Jeffrey Adair, Director of Planning & Economic Development, Monroe County
Paul Burke, Administrator/Workforce Preparation, Rochester City School District
William Clark, President & CEO, Urban League
Ann Marie Cook, President & CEO, Lifespan
Corinda Crossdale, Commissioner, Monroe County Department of Human Services
Joseph Hamm, Regional Administrator, New York State Department of Labor
Joseph Leone, Executive Director, UNICON
Dan Maloney, President, UAW 1097
Danielle Maloy, Regional Coordinator, ACCES-VR
Roosevelt Mareus, Dean/Executive Director, Rochester Educational Opportunity Center
James Norman, CEO, Action for a Better Community
Todd Oldham, Vice President, Economic Development & Innovative Workforce Services,
Monroe Community College
Marisol Ramos-Lopez, Commissioner, Dept. of Recreation & Youth Services, City of Rochester
Patricia Stovall, Director, Training & Employment Programs, PathStone
Robert Trouskie, Regional Director, Workforce Development Institute
Richard Turner, Workforce Development Manager, Monroe County Planning & Development
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RWreport2016-draft8

  • 2. This report is dedicated to all RochesterWorks! team members in recognition of their services to the community, their dedication to increase our effectiveness, improving our efficiencies, and creating innovative programs for clients. Their daily enthusiasm and commitment to our cause can be seen in their participation in our branding, self-examination, and defining initiative this past year resulting in our promise: Dedication RochesterWorks! Annual Report 2016 Innovative. Customized. Opportunities. Only RochesterWorks! provides a unique set of customized services to businesses and job seekers at little-to-no cost, preparing a skilled workforce and connecting them with opportunities in our region. OUR PROMISE Caring • Dedicated • Knowledgeable • Progressive • Professional • Responsive
  • 3. Contents 3www.rochesterworks.org Letter from the Executive Director...........4 Business Services.........................................6 Job Seeker Services.................................... 10 St. Paul Overview.........................................16 Youth Services..............................................19 Financial Reports........................................23 All data in this report is from fiscal year 2016: July 1, 2015 to June 30, 2016.
  • 4. We are proud to present the 2016 RochesterWorks! annual report. 2016 was a year of transition as we continued to refine our traditional services to adjust to a new guiding legislation, the Workforce Innovation and Opportunity Act (WIOA), while tailoring our approach to the shifting demands of our regional workforce environment. WIOA modified federal workforce development system requirements in several key ways. In particular, the law eliminates the previously mandated sequence of services. This adjustment excites us. WIOA allows workforce development agencies like RochesterWorks! the flexibility to use federal employment and training dollars to meet strategic priorities at the local level. Our approach centers on meeting the needs of our customers within and outside of our walls. In short, we renewed our focus on our core strength: bridging the gap between job seekers and the employers who are hiring. We doubled down on our current programs and invested new grant dollars in new programs targeting our priority populations: the long-term unemployed and individuals with barriers. We expanded employment services for veterans, individuals with disabilities, youth, and ex-offenders. We connected these groups with training, employment, and careers. This focus allows us to refine and maximize the effectiveness of our services. Despite our inward focus, we recognize that our region’s workforce system must take a collaborative approach to create a competitive advantage for the region, its employers, and our customers. That’s why we utilize the strengths of our educational and economic development partners to fully satisfy our customers’ needs. We know that our workforce thrives when our entire system works in concert. Peter Pecor Executive Director 4 Letter from the Executive Director Workforce Success through RochesterWorks! Annual Report 2016 Sergio Esteban Chairman
  • 5. Embracing Innovation In some areas WIOA will call for significant changes to how career services are delivered. In Monroe County, we will be incorporating the “American Job Center” branding requirement into our local brand. The goal of the national brand is to create a unified, nationwide focus and develop a strong, single workforce development network. We are confident that our distribution system is well-positioned to provide the enhanced level of services outlined in the legislation. The four WIOA core programs are charged with helping individuals acquire the knowledge and skills necessary to connect with businesses. Locally we have been working with our partner programs for years. The legislation is also structured to focus more on the developing strategies to meet the needs of employers, a goal that is not new to us. Moreover, WIOA calls for the creation of sector strategies in demand industries, while providing additional flexibility in the delivery of training services. Strengthening partnerships Through our practice of employer-driven leadership and business engagement we have already identified sector strategies and demand occupations. This has empowered us to become more innovative and creative in finding and customizing training solutions. Working directly with employers to understand their hiring needs allows us to assess our job seeker talent and provide training that will fill skill gaps. Our goal is to prepare individuals for work while helping employers reduce their hiring risk and improve their overall productivity. We have always been at the forefront of truly aligning and integrating our services and resources to better assist our job seekers and employers. Through solid business partnerships we are able to meet current workforce demand and develop career pathways that address the future needs of our region. Regional Collaboration RochesterWorks! has made a firm commitment to align our goals with those of the Finger Lakes Regional Economic Development Council and the Rochester-Monroe County Anti-Poverty Initiative. We have confirmed our collective focus on developing a competitive, vibrant workforce. Through our mutual desire to achieve success we will help individuals attain self-sufficiency, enhance career opportunities, and help stabilize and grow our local economy. We look forward to this next program year and to solidifying our strong working relationship with our government partners. We appreciate the level of support we have received from the New York State Department of Labor, the County of Monroe, and the City of Rochester. We are fortunate in our region to have elected officials at all levels of government who are committed to workforce development, training, and innovation to achieve our common economic development goals. 5www.rochesterworks.org Innovation and Collaboration
  • 6. Business Services RochesterWorks! Business Services continued its mission of creating customized solutions and providing support for local businesses. There are three legs to this philosophy: Recruit, Train and Connect. 6 RochesterWorks! Annual Report 2016 A record 85 businesses and over 1000 job seekers joined us for the 8th Annual Greater Rochester Career Conference, an ongoing partnership with News10NBC and Monroe Community College. RochesterWorks! Business Services teamed up with various subject matter experts to offer workshops and informational sessions to HR professionals at little or no cost. The workshops focused on increasing employee engagement, maintaining a fair and professional workplace, implementing legal guidelines, and other topics. HOT JOBS Every Friday RochesterWorks! posts dozens of job listings on our website. RECRUIT TRAIN Career Conference RochesterWorks! promotes weekly job fairs held at various locations, and holds Recruiting Round Rochester every Monday morning. RochesterWorks! partners with various organizations including the August Group, Democrat and Chronicle, NYSDOL, Rochester Americans, Project Search, Heritage Christian Services, AccessVR and REOC to hold and publicize various regional job fairs. Recruitment Events Partnerships Workshops & Info CANDIDATE ASESSMENTS RochesterWorks! tracks, refers and spotlights selected candidates for employers and open positions.
  • 7. 7www.rochesterworks.org “RochesterWorks! has done a great job streamlining the process to obtain funds, making it easy for small companies to take advantage of [these grants].” “RochesterWorks! can be used as a gateway to understanding government resources that businesses are unaware of or that may otherwise seem inaccessible.” Highlights included: • Focusing on Strengths in the Workplace • Harassment in the Workplace • What Every Employer Needs to Know to Legally Support the Transgender Workforce • Overview of RochesterWorks! Business Services CONNECT Business of the Month RochesterWorks! Business of the Month recognizes businesses for their commitment to our community. Each honoree holds a presentation at a RochesterWorks! location where their HR staff and other team leaders can interact with local job seekers. This year’s honorees were: • Concentrix • Optimax • United Healthcare • TES Staffing • Superior Plus • Nesco Resource • Rochester Rehabilitation • Medical Motor Service • Harris Sessions
  • 8. Business Services (CONTINUED) Increasing Training Opportunities and Advancing Workforce Strategies November 1, 2014 to October 31, 2018 Finger Lakes Hired addresses the needs of businesses and job seekers in the nine county Finger Lakes region. Its focus is bringing together workforce partners and community colleges to help prepare and place the long-term unemployed into local, in-demand jobs in the Advanced Manufacturing, Information Technology, and Health Care sectors. The initiative is made possible by a $5.2 Million U.S. Department of Labor (DOL) Ready to Work grant and is fully funded by federal money. Grant partners include RochesterWorks!, Finger Lakes Works, GLOW Works, Finger Lakes Community College, Genesee Community College, and Monroe Community College. Finger Lakes Hired has been central to our efforts in regional collaboration and the development of industry sector strategies. The project has significantly increased training resources available in the Advanced Manufacturing, Information Technology, and Health Care sectors. We have already exceeded our four-year target for classroom training. Additionally, the project has given us a head start on workforce strategies that are new under WIOA, including the work experience tryout — an opportunity for businesses to “try out” a worker without the risk associated with a new hire. 8 RochesterWorks! Annual Report 2016 Total On-the-Job (OTJ) Training Grants Total OJT Grant Funds Awarded Total Customized Training Grants Total Customized Grant Funds Awarded Total Trainees (18 OJT, 99 CT) Total for Workout Experience Tryout Pilot Program (18 experiences) 18 $77,320 $52,040 13 Training Grants by the Numbers: 117 Training Grants by Industry: 21 Business Services 8 Manufacturing 1 Retail 1 Construction $69,745
  • 10. Our Year in Review RochesterWorks! takes pride in reshaping our services to offer customized opportunities for our community’s ever changing workforce. During the 2016 fiscal year, 54% of our customers were employed at registration, a 25% rise over last year. This recent trend reflects a local job market that has absorbed many long-term unemployed people into lower-skilled, lower-paying or “survival” jobs. CAREER CENTER DATA • 14,158 Total Customers • 7,382 Total Finding Employment • 795 Total Participating in Skill Development and Occupational Training 10 Job Seeker Services RochesterWorks! Annual Report 2016 *Source: American Community Survey Demographic and Housing 5-Year Estimates, 2010–2014 Race/Ethnicity Monroe County RW Customers Demographics* Demographics Hispanic or Latino 8% 10% Other race 8% 15% Black or African American 17% 31% White 78% 55% Age 5% 21 and under 44% 22-40 21% 41-50 28% 51-64 4% 65 and over Employment Status at Registration 54% Employed 46% Not employed Education 9% Less than HS 30% HS or Equivalent 21% Some College 15% Associates 17% Bachelors 7% Masters Gender 51% Male 49% Female
  • 11. 11www.rochesterworks.org Training Team Individual Training Accounts (ITAs) by Career Cluster Job Family # of ITAs Healthcare Practitioners & Technical.........................................................................................101 Healthcare Support...........................................................................................................................87 Production...........................................................................................................................................39 Office & Administrative Support...................................................................................................35 Transportation & Material Moving..............................................................................................26 Computer & Mathematical.............................................................................................................25 Installation, Maintenance & Repair..............................................................................................20 All Other..............................................................................................................................................24 Total....................................................................................................................................357 Top 15 Occupations for ITAs and Median Salaries Occupation # of ITAs Median Salary Licensed Practical Nurses............................................................................77.........................$38,770 Nursing Assistants.........................................................................................55.........................$26,830 CNC Machine Operators & Machinists..................................................28.........................$35,660 Medical Secretaries........................................................................................21.........................$30,030 Phlebotomists...................................................................................................21...........................$31,710 Heavy and Tractor-Trailer Truck Drivers.................................................19.........................$37,980 Computer User Support Specialists...........................................................14..........................$47,910 Secretaries & Administrative Assistants.................................................11..........................$32,790 HVAC Mechanics & Installers....................................................................10.........................$43,260 Dental Assistants............................................................................................ 9..........................$34,290 Welders, Cutters, Solderers, & Brazers.................................................... 9...........................$37,010 Registered Nurses........................................................................................... 8......................... $60,860 Industrial Machinery Mechanics................................................................ 8......................... $44,990 Medical Records & Health Information Technicians.............................7..........................$38,570 Light Truck or Delivery Services Drivers...................................................7...........................$26,150 Most ITAs by Training Provider (Top 10) Finger Lakes Community College.................................................................................................59 Monroe Community College..........................................................................................................56 Monroe 2-Orleans BOCES..............................................................................................................43 Wayne-Finger Lakes BOCES..........................................................................................................33 Professional Driver Institute...........................................................................................................25 Genesee Valley BOCES....................................................................................................................22 Isabella Graham Hart School of Practical Nursing....................................................................21 Genesee Community College.........................................................................................................19 SUNY Rochester Educational Opportunity Center...................................................................15 Greece Central School District.......................................................................................................12 All Other..............................................................................................................................................52 Total....................................................................................................................................357
  • 12. 12 5 Steps to Rapid Employment Celebrates Four Years of Best-in-Class Success RochesterWorks! marked its fourth year offering the 5 Steps to Rapid Employment program to Job Seekers. The program is powerful both in the way it is delivered and in the results it delivers. The 5 Steps program includes a 5-day intensive training period, online support, 1-1 coaching and campaign team meetings for graduates until they find employment. With nearly 1,000 graduates; the program has proven highly effective. Graduates typically find work in less than 7 weeks from the day they graduate, compared to a national average of 30 to 40 weeks. This increases household income dramatically and reduces unemployment. No less than 300 employers now have a “5 Steps Graduate” in their ranks. As a result, the program is gaining a strong reputation with employers. Graduates are often seen as exceptionally prepared candidates. Participants provide consistent and frequent feedback about how the program has gone beyond “job search” and helped them to rethink transition as an opportunity, not an adversity. As recent graduate Patti C. put it in her “landing letter”: “(Because of the) support I have received from RochesterWorks!, my job campaign has really been a positive experience. Your commitment to the people you serve is inspiring and what might have been very bleak days resulted in a joyful time of exploration and enlightenment. I am thankful for your mission and the positive energy you exude. RochesterWorks! and the community you serve will continue to be in my prayers! — Patti C, 2016 “5 Steps Graduate” RochesterWorks! Annual Report 2016 Job Seeker Services (CONTINUED)
  • 13. Workshops Help 40+ Job Seekers Advance their Job Search As part of our quest to customize our services for our customers’ needs, RochesterWorks! offers the 40+ Job Search series by Dr. Rita Carey. These workshops dispel the myths around older workers and provide tools to assist them in successfully marketing themselves to potential employers. Attendees have shared nothing but positive feedback on the value of these workshops and how Rita brings a unique perspective that has helped them be successful in moving forward in their job search. 13www.rochesterworks.org 40+ JOB SEEKER TOPICS • 7 Habits of Highly Effective Job Seekers • 40+ and New Again: You’ve got 90 Days to Shine • Taking your Talents to Work: is Freelancing for You • Social Media for Job Search: LinkedIn, Facebook and Twitter • Interviewing at 40+ • Getting a Job is about Marketing: You Can Do It and Here’s How
  • 14. Job Seeker Services (CONTINUED) 14 RochesterWorks! Annual Report 2016 Criminal Justice System Partnership Provides Pre and Post Release Services In June 2016, RochesterWorks! was awarded the Linking to Employment Activities Pre-release Specialized American Job Centers (LEAP-2) grant. This 24-month US Department of Labor grant, known locally as RochesterWorks! Reentry Connections, is a partnership with the Monroe County Correctional Facility and Monroe County Reentry Task Force lead agency Delphi Drug and Alcohol Council. Funds for the grant will allow American Job Center services to be provided to local inmates to prepare them for employment prior to release and to continue providing services in the community once they are released. Convicted adults who are serving their sentence in the Monroe County Correctional Facility and have a release date scheduled within 180 days are eligible to participate in the grant. The goal of the program is to serve 100 offenders including 20 females and 80 males. RochesterWorks! is excited to be chosen as one of the agencies to provide pre-release and post-release services to the re-entry population. Collaboration with RIT and Veterans Outreach Center Provides Training for Unemployed Vets and Others in Manufacturing A new grant-funded program from the New York State Department of Labor provided 20 veterans and dislocated workers with training at RIT toward industry-recognized certifications in 2016. These certifications are crucial qualifications for many electronics assembly and manufacturing jobs. Companies such as IEC Electronics provided tuition reimbursement and career advancement opportunities for those who wish to grow from entry level positions to Quality Engineer or Test Engineer roles. CEMA Certificate Programs • Surface Mount and Through Hole Assembly • Quality and Yellow Belt Principles • IPC 7711/7721 Certification • IPC 610 Certification • Hand Soldering Operator Certification
  • 16. 16 RochesterWorks! Partnership with Monroe County Department of Human Services Continues to Thrive The RochesterWorks! Career Center located within the 691 St. Paul Street office of the Monroe County Department of Human Services continues to provide quality and progressive programs and services. In addition to the career center, this office administers several independent programs in partnership with the Monroe County Department of Human Services. The St. Paul Career Center continues to flourish, embrace change, promote outcomes, and thrive on making a difference in the lives of others. St. Paul Programs • Work Experience Program • Employability Assessment Program • On-the-job training program • Job Readiness training for families St. Paul Overview RochesterWorks! Annual Report 2016 810 Graduates for job readiness training for families Work Experience Program Assessments Completed 810 40 26 People hired through On-the-Job training grants Employability Assessments completed By the numbers:
  • 17. 17www.rochesterworks.org Manufacturing Training Program Provides Young Adults with Marketable Skills for Job Success RochesterWorks! and Monroe County Department of Human Services have partnered with the Young Adults Manufacturing Training Employment Program (YAMTEP) to provide another benefit to individuals involved in the Work Experience Program. In just 90 days, YAMTEP bridges basic skill gaps for entry level employment in manufacturing that many individuals receiving benefits from the Department of Human Services face. “Students are taught basic manufacturing skills, attendance, punctuality and soft skills,“ says training founder Tyrone Reaves. “This allows them to enter into the workforce and become valuable and productive employees.” If an individual is not hired by the program’s end, RochesterWorks! sponsors a job fair exclusively for those completing this program. YAMTEP partners with several community agencies and strategic partners to obtain higher success rates. To date, YAMTEP has completed three series of trainings and has successfully graduated more than 25 people from the Work Experience Program. This type of training is very practical for a population requiring marketable skills and a quick turnaround time to employment opportunities for lucrative futures.
  • 18. 18 Leslie Makes 180-degree Change in her Life after Completing RochesterWorks! Programs Leslie began her relationship with RochesterWorks! by participating in the job readiness training for individuals with families. Following that she immediately participated in the Work Experience Program. “The (job readiness) program was very beneficial because it educated everyone in all topics, not just a few,” said Leslie. “RochesterWorks! covered every aspect and issue a single parent like myself could face and it really helped me see the benefit of this type of program. We discussed the importance of having good credit, having a good foundation, activities that we can do with our children as a family unit, and many job readiness topics. This helped me transition to the work experience program because I felt I had all the tools I needed to perform my hours while looking for paid employment. “ To others in similar situations, Leslie advises, “For me personally, I needed to find employment. I have the skills, I have the support, and I am the one that needs to provide the support for my family. These programs are not as bad as people think when you are required to go to them, you are guaranteed to learn many things and RochesterWorks! is a great supporter. RochesterWorks! (staff) go beyond their job titles; this entire office comes together to help and it is like you become a lean, mean, fighting machine. RochesterWorks! helped me do a complete 180-degree change in my life, not because they had to but because they wanted to. I felt the sincerity of each person I worked with; they made me feel as though they wanted to work with me, not because they had to but because they wanted to.” Leslie participated in the Work Experience Program for a month after completing the job readiness training. She worked with a RochesterWorks! Career Services Advisor and the St. Paul Placements team and is happy to say, “I am no longer on public assistance, I am very happy to be off of the system and taking care of my own family.” “RochesterWorks! staff go beyond their job titles; this entire office comes together to help and it is like you become a lean, mean, fighting, machine. RochesterWorks! helped me do a complete 180-degree change in my life, not because they had to but because they wanted to.” — Leslie, RochesterWorks! St. Paul Customer RochesterWorks! Annual Report 2016 St. Paul Overview (CONTINUED)
  • 19. Youth Services Program Evolution Brings Success 2016 brought successful changes to our Youth Program. With additional staff we were able to provide a much needed link between our summer programming and the greater RochesterWorks! Career Center. This exposure and staff rapport opened the door for our youth to seek support from RochesterWorks! after their internships concluded. With the creation of a Youth Career Services Coordinator position, RochesterWorks! strengthened its partnerships with Youth Navigators, Rochester City School District, and community agencies, improving support and outcomes for our interns. This has also strengthened connections with businesses in the community, increasing the employer base to 50-plus worksite partners in the public, private and non-profit spheres. Above: RochesterWorks! Executive Director Peter Pecor, Youth Intern Ranita Williams, County Executive Cheryl Dinolfo, and Director of Youth Services Antwan Williams at the Summer Youth Appreciation Breakfast. Below: The Youth Services team with Cheryl Dinolfo and Peter Pecor. 19www.rochesterworks.org
  • 20. RochesterWorks! Annual Report 2016 20 Youth Find Healthy Opportunities at RGH More than 60 youth participated in internships at local hospitals and healthcare facilities in the 2015-16 year, including 30 at a new location at Rochester General Hospital (RGH). These placements are opportunities for career exploration, and fostering a stronger understanding of professional opportunities in the surging local healthcare field. At the conclusion of their experiences, many youth interns have been able to obtain employment at RGH, thanks to positions created specifically for Summer Youth Employment Program interns and interviews offered to all who wish to continue beyond summer. Particularly successful this summer were two refugee students supported by the Catholic Family Center Unaccompanied Refugee Minor Foster Care Program. Through collaborations with their family, caseworkers, interpreters, SYEP staff and RGH, they were connected with hospital opportunities and thrived. Working 40 hours per week, they gained valuable work experience, built their English language skills, and received great feedback from their supervisors. Their story speaks to RochesterWorks! commitment to connecting with outside partnerships to ensure successful outcomes for all youth workers in our community. Youth Services (CONTINUED)
  • 21. Navigators Participating in Summer Youth Employment Program 1. East Rochester Youth Activity Center (5 youth participants) 2. Greece Central School District (6 youth participants) 3. Starbridge (2 youth participants) 4. The Center for Youth Services (15 youth participants) 5. The Community Place of Greater Rochester (2 youth participants) 6. Urban League of Rochester (11 youth participants) Total Youth Participants41 City SOOP (Summer of Opportunity Program) City Direct Placement City Program 692 91 289 198 403 247 156 YWEP, PY Worksites ’15-‘16 1. Rochester General Hospital 2. Memorial Art Gallery 3. Huther Doyle 4. Department of Labor – Waring Rd. 5. The Villa (shoe store) 6. Urban Choice 7. Greentopia/Green Visions 8. Unity (St. Mary’s) 9. East Rochester Youth Activity Center 10. Second Thought 11. Village Fair 12. North Eastern Pool and Spa 13. Penfield Place 14. Go Wireless 15. Rochester General Hospital – ElderOne 16. In the City Off the Grid Applicant Breakdown Total of all Placed Applicants RochesterWorks! SYEP (Summer Youth Employment Program) RochesterWorks! Direct Placement RochesterWorks! Program 21www.rochesterworks.org
  • 22. I N T E R N S P O T L I G H T Shakur Griffin’s Work Ethic Pays Off It’s obvious that Shakur Griffin can’t wait to get to work. “He gets up at 5 a.m.” Shakur’s mom Rachel Douglass says. “I told him, ‘You don’t need to get up that early, your shift doesn’t start till 8. And he said, ‘Mom I know I want to make sure I get to work on time.’ He enjoys helping people.” Shakur worked at the front desk at RochesterWorks!’ Waring Road Career Center during the summer of 2016. Tall, handsome, quiet, and always dressed for success, he helped customers with their resumes, online applications, and how to navigate work search websites. Customers couldn’t tell the difference between the 18-year-old and older workers around him. His work ethic is already paying off. He accepted a full time job in customer service for Frontier Communications in October 2016. “Real life experience is the best experience. It should not be taken for granted. Being in this program could open so many doors.” Shakur’s advice for the next generation of summer youth interns 22 RochesterWorks! Annual Report 2016 Youth Services (CONTINUED)
  • 23. 23www.rochesterworks.org Revenue 2014-2015 vs. 2015-2016 Expenditures 2015-2016 July 1, 2015 – June 30, 2016 Career Center Operations.........$3,050,439 Central Operations (inc. Business Srvcs)........................$938,587 Youth Program Contracts............ $1,131,758 Individual Training Support..........$1,183,081 Youth Wage Subsidies..................$502,808 Business Training Grants...............$459,265 FLH Direct Services..........................$223,062 Other Direct Services..........................$50,116 General & Administrative.............$703,940 Financial Reports 1 Lower participation and minimum wage increase 2 Due to reduced layoffs 3 H-1B program ended 4 Completed first full year 5 Employability Assessment referrals were significantly lower 37% 11.4% 14% 14% 6% 5.5% 3% .6% 8.5% Revenues 2015-2016 2014-2015 Difference % Change WIA 5,013,984 4,683,974 330,010 7.05% TANF 856,265 889,337 (33,072) -3.72% 1 Trade Act 117,043 302,167 (185,124) -61.27% 2 H-1B 41,694 212,610 (170,916) -80.39% 3 Finger Lakes Hired 1,223,723 194,816 1,028,907 528.14% 4 Fees for Service 768,703 997,777 (229,074) -22.96% 5 Other 32,353 51,556 (19,203) -37.25% TOTALS 8,053,765 7,332,236 721,529 9.84%
  • 24. Goodman Street Career Center 255 North Goodman Street Rochester, NY 14607 P: (585) 258-3500 F: (585) 232-3727 Saint Paul Street Career Center 691 St. Paul Street Rochester, NY 14605 P: (585) 753-6855 F: (585) 753-5606 Waring Road Career Center 276 Waring Road Rochester, NY 14609 P: (585) 266-7760 F: (585) 266-7041 Workforce Development Board Ex–Officio Cheryl Dinolfo, Monroe County Executive Lovely Warren, Mayor, City of Rochester Business Dana Abramson, Business Owner Thomas Battley, Executive Director, Rochester Regional Photonics Cluster, Inc. (RRPC) Andrew Carpentier, Rochester Magnet, Owner Alice Curry, Employee Care Team Manager, Hammer Packaging Colleen DiMartino, Chief of Staff, Greater Rochester Chamber of Commerce Douglas B. Dobson, Facilities Manager, Carestream Robert Donahue, Vice President, Corporate Services, Rochester Regional Health Sergio Esteban, President, LaBella Associates, PC Glen Jeter, Owner, McDonald’s Franchise Kevin J. Kelley, Executive Director, Rochester Technology & Manufacturing Association (RTMA) Ann Kowal, President, Special Care Systems, LLC Kathy Miner, HR Director, Administrative Services & Employment, University of Rochester Joe Rizzo, Manager of Economic Development, RG&E Corporation Gary Rogers, CEO, Dock Hardware George Scharr, Senior Vice President & CEO, Flower City Printing, Inc. Timothy S. Shortsleeve, CPA, Partner, TYS, LLP Stella Slaight, Vice President, M&T Bank Robert J. Titus, CEO, Innovative Solutions Joe Wesley, Workforce Development, Wegmans Non-Business Jeffrey Adair, Director of Planning & Economic Development, Monroe County Paul Burke, Administrator/Workforce Preparation, Rochester City School District William Clark, President & CEO, Urban League Ann Marie Cook, President & CEO, Lifespan Corinda Crossdale, Commissioner, Monroe County Department of Human Services Joseph Hamm, Regional Administrator, New York State Department of Labor Joseph Leone, Executive Director, UNICON Dan Maloney, President, UAW 1097 Danielle Maloy, Regional Coordinator, ACCES-VR Roosevelt Mareus, Dean/Executive Director, Rochester Educational Opportunity Center James Norman, CEO, Action for a Better Community Todd Oldham, Vice President, Economic Development & Innovative Workforce Services, Monroe Community College Marisol Ramos-Lopez, Commissioner, Dept. of Recreation & Youth Services, City of Rochester Patricia Stovall, Director, Training & Employment Programs, PathStone Robert Trouskie, Regional Director, Workforce Development Institute Richard Turner, Workforce Development Manager, Monroe County Planning & Development © 2016 RochesterWorks!