Growing Online Revenue:
Advertising, Sales and Classifieds

                      Moscow, Russia
              27 – 28 September 2012
Agenda

               Topic                          Presenter

 Online Advertising Market Overview          Ross

 Sales Teams: Organization & Motivation      Ross

 Advertising Networks                        Ross

 Online Classifieds: Local Opportunities     Ross

 Social Media: Building Audience & Revenue   Kevin




                                 2
Online Classifieds
A cautionary tale : “Now you see them…now you don’t!”




                           3
Online Classifieds
Many different types of online classifieds businesses exist.


                           The Big Three




Recruitment - Jobs          Real Estate/Rentals                Auto




                                 4
Online Classifieds
But online classifieds also encompasses directory products, free
classified services, and calendars.
   Directories                Free Classifieds         Calendars




                                5
Online Classifieds
And there are dozens of other specialty sites - a few examples.

      Dating/Matrimonials                 Education/Course Listings




And many more, often very successful specialty sites – motorcycles,
surfing, biking, wedding services, pets,...
                                6
Online Classifieds
  Online classified advertising in Russia and Ukraine is in the early
  years of development, but still represents a potentially large market.


 Estimated Online Classified Market                        Classified Advertising Overview
             (millions)                                   Online revenue is often from print
  €70 – 100                                               revenue
  mm
                                                          Fundamentally changes the nature
                                                          of print classifieds

                                                          Requires data to manage the
                                   €15 – 25 mm
                                                          business online and in print

                                                          Cost accounting information
                                                          critical to managing the transition
                                                          from print to online.
For comparison:            US = € 2.0b
                           India = €130 mm

  Source: Company reports, 2011; eMarketer, Avendus


                                                      7
Online Classifieds
        The online classified market in Russia and Ukraine has attracted
        many large international competitors.

Alexa
Rank             Site        Category                Corporate Ownership           Alexa Rank       Site           Category            Corporate Ownership
#18     Avito.ru         Free Classifieds   Privately Held - Accel Partners (US)      #30        Slando.ua      Free Classifieds Allegro Group/Naspers (S. Africa)
#27     Auto.ru          Auto               Privately Held                            #59         Work.ua        Recruitment Privately Held
#28     Slando.ru        Free Classifieds   Allegro Group/Naspers (South Africa)      #88        Rabota.ua       Recruitment Grupa Pracuj (Poland)
#45     Drom.ru          Auto               FarPost Group (Vladivostok)              #119       Freelance.ru     Recruitment Privately Held
#50     HH.ru            Recruitment        Mail.ru (Naspers 29%)                    #164       Avtobazar.ru         Auto       Privately Held
#62     TIU.ru           Directory          Allegro Group/Naspers (South Africa)     #187       OLX.com.ua Free Classifieds Naspers (South Africa)
#92     IRR.RU           Free Classifieds   Trader East Media/Hurriyet (Turkey)      #192        Infocar.ua          Auto       Privately Held
#150    OLX.ru           Free Classifieds   Naspers (South Africa)                   #195        AutoUA.net          Auto       Privately Held
#218    Rabota.ru        Recruitment        RDWmedia.ru                              #308          Jobs.ua       Recruitment Privately Held
#241    Molotok.ru       Free Classifieds   Allegro Group/Naspers (South Africa)     #434       AutoPortal.ua        Auto       Privately Held
#304    Autonews.ru      Auto               RBC Holdings/Handelsblatt (Germany)      #476        Domik.net       Real Estate    Privately Held
#338    AutoRambler.ru   Auto               Rambler Group
#351    Job.ru           Recruitment        Trader East Media/Hurriyet (Turkey)
#401    FarPost.ru       Free Classifieds   FarPost Group (Vladivostok)




                 Due to its small size and unique language, the Georgian online
                   classified market is dominated by a few local competitors
                       – MyMarket.ge and sister sites, jobs.ge, HR.ge, …

                                                                               8
Online Classifieds
What do you think are the main characteristics of the online
classified markets in Russia and the Ukraine?

Databases: All are powered by structured databases of content:

- Auto = Make, Model, Year, details, …
- Real Estate = Location, Size, details, …
- Jobs = Job Category, Job Title, requirements, …

Content: Content is mostly contributed by the user/advertiser.

Transactions: Most sites do not complete the transaction.

When a site enables a transaction to be completed (payment paid, product
delivered), it is an e-commerce site.

The basics of the site are still the same.

Local: Very few large competitors exclusively local.


                                      9
Online Classifieds - Strategy
Depending on the type of classifieds and your company’s strengths,
there are several different local classified strategies to consider.

Go It Alone: Build, sell and market your own classified advertising site.


Build a Network: Work with other local media to create more audience,
build one site together; each partner markets and sells the site separately.

Partner with National Site: Work together with a national classified site.
National classified site provides technology platform, perhaps national
marketing and sales; local partners sell and market in locally.

Traffic Partnership: Sell a traffic sponsorship to a national partner; do not
create or sell local online classified advertising.




                                    10
Online Classifieds - Strategy
“Go It Alone” strategy requires technology, sales and marketing
strengths.
            KP22.ru                       “Go It Alone” Overview
                               Build, sell, and market an independent
                               classified site.

                                Strengths Required:
                                - Dominant offline classified business
                                - Strong local sales and marketing
                                - Strong technology team

                                Risks:
                                - Focused competition from national site
                                - Cannibalization of print by online

                                Longterm Strategy:
                                - Dominate locally; expand regionally




                                 11
Online Classifieds - Strategy
“Build a Network” builds on a group of similar like minded media
sites to seize a larger part of the online audience for classifieds.

                                      “Build A Network” Overview
                                Partner with other similar media
                                companies to build a larger audience to
                                compete with national players.

                                Strengths Required:
                                - Good offline classified business
                                - Strong local sales and marketing
                                - Strong technology team

                                Risks:
                                - Focused competition from national site
                                - Cannibalization of print by online

                                Longterm Strategy:
                                - Dominate locally; expand network


                                 12
Online Classifieds - Strategy
“Partner with National Site” strategy recognizes that national sites
have strong technology and local media have strong local sales and
marketing.
                                  “Partner with National Site” Overview
                                 Partner with a national classified site.
                                 National site provides technology; local
                                 partner provides sales and marketing.

                                 Strengths Required:
                                 - Good offline classified business
                                 - Strong local sales and marketing

                                 Risks:
                                 - Cannibalization of print by online
                                 - National site takes over sales and
                                 marketing at the end of the contract

                                 Longterm Strategy:
                                 - National site wins; exit classified business.


                                  13
Online Classifieds - Strategy
“Traffic Sponsorship” leaves all sales, marketing and technology to
the larger national competitors.

                                     “Traffic Sponsorship” Overview
                                Sell a national classified site the ability to
                                gain new users by linking their site to yours.

                                Strengths Required:
                                - Strong local web traffic to main site

                                Risks:
                                - Traffic fluctuations.
                                - Negotiations

                                Longterm Strategy:
                                - Focus on traffic growth.




                                 14
Online Classifieds – Business Operations
After selecting your strategy, there are two key areas that need some
planning – content acquisition and audience acquisition.

Content Acquisition: The Problem of The Chicken & The Egg
- Classified sites with no content have no audience
- How do you get the content to start?

Source #1: Offline Classifieds
- Create an automated/manual post system to ensure that each offline
classified ad is included on the new online site.
- Evaluate reverse publishing from online to print.
- Evaluate charging for cross-posting online to print, print to online
- Technical integration can be difficult and time consuming process

Source #2: Aggregation
- Create an automated tool to “copy” free classifieds from other sites
- Create a process to input classifieds from free-standing bulletin boards.

Source #3: Consumers Direct
- Create pricing and promotional offers to encourage new posts.
                                     15
Online Classifieds – Business Operations
Audience acquisition often requires large amounts of marketing
support to start.

Audience Acquisition: How do I generate trial?
- What can I do to get people to try the site?
- Post an Ad? Respond to an Ad?

Source #1: Offline Marketing
- Use your own in-house media to create awareness and generate trial
        + Contests that link print and online classifieds (e.g. treasure hunts)

Source #2: Online Marketing/SEM/Social
- Make your site as visible to search engines as possible
- Track views per ad; evaulate buying search traffic to guarantee ad views
- Evaluate creating a social media page for your classified site
         + Distribute ads on the page.

Source #3: BBS Seeding
- Find local BBS’s where you can cross post important ads to generate trial.


                                    16
Online Classifieds – Business Operations
Increasingly online classified advertising takes a free plus premium
services model.

Free: Most general classified sites, many directories and calendar sites are
free to post a standard listing.

For completely free to post sites, all revenue is from contextual ad networks,
like Yandex Direct and Google AdSense.

Many free classified sites require commercial sellers to pay.

Free + Premium: In these models, a standard basic ad is offered free to
generate content. Then the client is allowed to add new features for small
additional fees.

Typical Premium Features include:
- Pictures      - Bulk upload
- Web links     - Anonymous email contacts
- Video - SMS notification


                                     17
Online Classifieds – Business Operations
Pricing can also involve bundling and upselling from your offline
product.

Upselling: Adds a special premium usually to the print ad to automatically
cross post to the online site.
- Upsell is often calculated as a percentage of the base price
- Upsell % are generally small, but should reflect all the costs of cross
posting and some margin

Bundling: Used especially with small businesses and frequent classified
users to encourage volume buying.

Typical bundle might be volume packages – Buy two get one free.

But a cross media bundle may also work to encourage online users to try
print.

                     “Place your ad online for free and
    get 50% off of the price of a classified ad to also include it in print.”


                                     18
Online Classifieds – The Future
Classifieds meet a simple need to publish small bits of structured
information.

In the simplicity is the source of the speed of their evolution.


                        Online Classified Trends

Mobile: The emergence of classifieds in India and Africa have created
demand for mobile posting, access and payments.

Social: The growth of FaceBook and other social media have created a new
way to post and distribute classifieds.

Payments: Mobile and online payment processing have made online
classified sites much more like online e-commerce sites.




                                   19
Online Classifieds – The Future
Mobile classified platforms have boomed in India and Africa.


                                                      Roopit.com
                                         SMS classifieds
                                         Based in Bangalore
                                         Free to list or search
                                         Also Verse Technologies




                                          Google Trader (goo.gl/trader)
                                         •Launched in Africa and Thailand
                                         •Allows for free listings
                                         •Designed for activity on mobile
                                         phones




                                20
Online Classifieds – The Future
Classifieds on Social Platforms like Facebook and Twitter have moved
classifieds to a more secure personal platform.

                                               FaceBook/Oodle.com
                                         Oodle built app inside FaceBook
                                         Provides some security, friend or
                                         friends of friends
                                         Rapidly building audience




                                                     CLDmkt.com
                                         •Built as an application on Twitter
                                         •Simple listing creation
                                         •Access listings online, on Twitter,
                                         on mobile




                               21
Online Classifieds – The Future
Classified sites are also undergoing a rapid conversion to e-
commerce sites with the development of simple mobile payments.

                                                      Square
                                       Brings credit card transactions to
                                       individuals
                                       Simple sign-up and service
                                       Processing US $ 8 billion in 2011




                                               M-Pesa/SafariCom
                                       •SMS enabled banking system
                                       •17 mm ises in Kenya/10 mm in
                                       Tanzania
                                       •Creates bank accounts for people
                                       with bank services
                                       •Provides for simple person to
                                       person transfers



                              22
Online Classifieds - Summary
The online classifieds market is a small but rapidly growing market in
Russia and the Ukraine and will present both opportunities and
challenges.

Strategy: Know your strengths and weaknesses.
- When to enter the market?
- Why to enter the market? Protecting core offline classified revenue? Or
new business?
- When to exit the market?

Operations: Be aware of the need to stimulate classified content which will
build audience.

Pricing models need to reflect the competition and internal costs.

The Future: The simplicity of the model results in rapid fragmentation and
the evolution of new features.




                                    23

Russia and Ukraine digital media classifieds

  • 1.
    Growing Online Revenue: Advertising,Sales and Classifieds Moscow, Russia 27 – 28 September 2012
  • 2.
    Agenda Topic Presenter  Online Advertising Market Overview Ross  Sales Teams: Organization & Motivation Ross  Advertising Networks Ross  Online Classifieds: Local Opportunities Ross  Social Media: Building Audience & Revenue Kevin 2
  • 3.
    Online Classifieds A cautionarytale : “Now you see them…now you don’t!” 3
  • 4.
    Online Classifieds Many differenttypes of online classifieds businesses exist. The Big Three Recruitment - Jobs Real Estate/Rentals Auto 4
  • 5.
    Online Classifieds But onlineclassifieds also encompasses directory products, free classified services, and calendars. Directories Free Classifieds Calendars 5
  • 6.
    Online Classifieds And thereare dozens of other specialty sites - a few examples. Dating/Matrimonials Education/Course Listings And many more, often very successful specialty sites – motorcycles, surfing, biking, wedding services, pets,... 6
  • 7.
    Online Classifieds Online classified advertising in Russia and Ukraine is in the early years of development, but still represents a potentially large market. Estimated Online Classified Market Classified Advertising Overview (millions) Online revenue is often from print €70 – 100 revenue mm Fundamentally changes the nature of print classifieds Requires data to manage the €15 – 25 mm business online and in print Cost accounting information critical to managing the transition from print to online. For comparison: US = € 2.0b India = €130 mm Source: Company reports, 2011; eMarketer, Avendus 7
  • 8.
    Online Classifieds The online classified market in Russia and Ukraine has attracted many large international competitors. Alexa Rank Site Category Corporate Ownership Alexa Rank Site Category Corporate Ownership #18 Avito.ru Free Classifieds Privately Held - Accel Partners (US) #30 Slando.ua Free Classifieds Allegro Group/Naspers (S. Africa) #27 Auto.ru Auto Privately Held #59 Work.ua Recruitment Privately Held #28 Slando.ru Free Classifieds Allegro Group/Naspers (South Africa) #88 Rabota.ua Recruitment Grupa Pracuj (Poland) #45 Drom.ru Auto FarPost Group (Vladivostok) #119 Freelance.ru Recruitment Privately Held #50 HH.ru Recruitment Mail.ru (Naspers 29%) #164 Avtobazar.ru Auto Privately Held #62 TIU.ru Directory Allegro Group/Naspers (South Africa) #187 OLX.com.ua Free Classifieds Naspers (South Africa) #92 IRR.RU Free Classifieds Trader East Media/Hurriyet (Turkey) #192 Infocar.ua Auto Privately Held #150 OLX.ru Free Classifieds Naspers (South Africa) #195 AutoUA.net Auto Privately Held #218 Rabota.ru Recruitment RDWmedia.ru #308 Jobs.ua Recruitment Privately Held #241 Molotok.ru Free Classifieds Allegro Group/Naspers (South Africa) #434 AutoPortal.ua Auto Privately Held #304 Autonews.ru Auto RBC Holdings/Handelsblatt (Germany) #476 Domik.net Real Estate Privately Held #338 AutoRambler.ru Auto Rambler Group #351 Job.ru Recruitment Trader East Media/Hurriyet (Turkey) #401 FarPost.ru Free Classifieds FarPost Group (Vladivostok) Due to its small size and unique language, the Georgian online classified market is dominated by a few local competitors – MyMarket.ge and sister sites, jobs.ge, HR.ge, … 8
  • 9.
    Online Classifieds What doyou think are the main characteristics of the online classified markets in Russia and the Ukraine? Databases: All are powered by structured databases of content: - Auto = Make, Model, Year, details, … - Real Estate = Location, Size, details, … - Jobs = Job Category, Job Title, requirements, … Content: Content is mostly contributed by the user/advertiser. Transactions: Most sites do not complete the transaction. When a site enables a transaction to be completed (payment paid, product delivered), it is an e-commerce site. The basics of the site are still the same. Local: Very few large competitors exclusively local. 9
  • 10.
    Online Classifieds -Strategy Depending on the type of classifieds and your company’s strengths, there are several different local classified strategies to consider. Go It Alone: Build, sell and market your own classified advertising site. Build a Network: Work with other local media to create more audience, build one site together; each partner markets and sells the site separately. Partner with National Site: Work together with a national classified site. National classified site provides technology platform, perhaps national marketing and sales; local partners sell and market in locally. Traffic Partnership: Sell a traffic sponsorship to a national partner; do not create or sell local online classified advertising. 10
  • 11.
    Online Classifieds -Strategy “Go It Alone” strategy requires technology, sales and marketing strengths. KP22.ru “Go It Alone” Overview Build, sell, and market an independent classified site. Strengths Required: - Dominant offline classified business - Strong local sales and marketing - Strong technology team Risks: - Focused competition from national site - Cannibalization of print by online Longterm Strategy: - Dominate locally; expand regionally 11
  • 12.
    Online Classifieds -Strategy “Build a Network” builds on a group of similar like minded media sites to seize a larger part of the online audience for classifieds. “Build A Network” Overview Partner with other similar media companies to build a larger audience to compete with national players. Strengths Required: - Good offline classified business - Strong local sales and marketing - Strong technology team Risks: - Focused competition from national site - Cannibalization of print by online Longterm Strategy: - Dominate locally; expand network 12
  • 13.
    Online Classifieds -Strategy “Partner with National Site” strategy recognizes that national sites have strong technology and local media have strong local sales and marketing. “Partner with National Site” Overview Partner with a national classified site. National site provides technology; local partner provides sales and marketing. Strengths Required: - Good offline classified business - Strong local sales and marketing Risks: - Cannibalization of print by online - National site takes over sales and marketing at the end of the contract Longterm Strategy: - National site wins; exit classified business. 13
  • 14.
    Online Classifieds -Strategy “Traffic Sponsorship” leaves all sales, marketing and technology to the larger national competitors. “Traffic Sponsorship” Overview Sell a national classified site the ability to gain new users by linking their site to yours. Strengths Required: - Strong local web traffic to main site Risks: - Traffic fluctuations. - Negotiations Longterm Strategy: - Focus on traffic growth. 14
  • 15.
    Online Classifieds –Business Operations After selecting your strategy, there are two key areas that need some planning – content acquisition and audience acquisition. Content Acquisition: The Problem of The Chicken & The Egg - Classified sites with no content have no audience - How do you get the content to start? Source #1: Offline Classifieds - Create an automated/manual post system to ensure that each offline classified ad is included on the new online site. - Evaluate reverse publishing from online to print. - Evaluate charging for cross-posting online to print, print to online - Technical integration can be difficult and time consuming process Source #2: Aggregation - Create an automated tool to “copy” free classifieds from other sites - Create a process to input classifieds from free-standing bulletin boards. Source #3: Consumers Direct - Create pricing and promotional offers to encourage new posts. 15
  • 16.
    Online Classifieds –Business Operations Audience acquisition often requires large amounts of marketing support to start. Audience Acquisition: How do I generate trial? - What can I do to get people to try the site? - Post an Ad? Respond to an Ad? Source #1: Offline Marketing - Use your own in-house media to create awareness and generate trial + Contests that link print and online classifieds (e.g. treasure hunts) Source #2: Online Marketing/SEM/Social - Make your site as visible to search engines as possible - Track views per ad; evaulate buying search traffic to guarantee ad views - Evaluate creating a social media page for your classified site + Distribute ads on the page. Source #3: BBS Seeding - Find local BBS’s where you can cross post important ads to generate trial. 16
  • 17.
    Online Classifieds –Business Operations Increasingly online classified advertising takes a free plus premium services model. Free: Most general classified sites, many directories and calendar sites are free to post a standard listing. For completely free to post sites, all revenue is from contextual ad networks, like Yandex Direct and Google AdSense. Many free classified sites require commercial sellers to pay. Free + Premium: In these models, a standard basic ad is offered free to generate content. Then the client is allowed to add new features for small additional fees. Typical Premium Features include: - Pictures - Bulk upload - Web links - Anonymous email contacts - Video - SMS notification 17
  • 18.
    Online Classifieds –Business Operations Pricing can also involve bundling and upselling from your offline product. Upselling: Adds a special premium usually to the print ad to automatically cross post to the online site. - Upsell is often calculated as a percentage of the base price - Upsell % are generally small, but should reflect all the costs of cross posting and some margin Bundling: Used especially with small businesses and frequent classified users to encourage volume buying. Typical bundle might be volume packages – Buy two get one free. But a cross media bundle may also work to encourage online users to try print. “Place your ad online for free and get 50% off of the price of a classified ad to also include it in print.” 18
  • 19.
    Online Classifieds –The Future Classifieds meet a simple need to publish small bits of structured information. In the simplicity is the source of the speed of their evolution. Online Classified Trends Mobile: The emergence of classifieds in India and Africa have created demand for mobile posting, access and payments. Social: The growth of FaceBook and other social media have created a new way to post and distribute classifieds. Payments: Mobile and online payment processing have made online classified sites much more like online e-commerce sites. 19
  • 20.
    Online Classifieds –The Future Mobile classified platforms have boomed in India and Africa. Roopit.com SMS classifieds Based in Bangalore Free to list or search Also Verse Technologies Google Trader (goo.gl/trader) •Launched in Africa and Thailand •Allows for free listings •Designed for activity on mobile phones 20
  • 21.
    Online Classifieds –The Future Classifieds on Social Platforms like Facebook and Twitter have moved classifieds to a more secure personal platform. FaceBook/Oodle.com Oodle built app inside FaceBook Provides some security, friend or friends of friends Rapidly building audience CLDmkt.com •Built as an application on Twitter •Simple listing creation •Access listings online, on Twitter, on mobile 21
  • 22.
    Online Classifieds –The Future Classified sites are also undergoing a rapid conversion to e- commerce sites with the development of simple mobile payments. Square Brings credit card transactions to individuals Simple sign-up and service Processing US $ 8 billion in 2011 M-Pesa/SafariCom •SMS enabled banking system •17 mm ises in Kenya/10 mm in Tanzania •Creates bank accounts for people with bank services •Provides for simple person to person transfers 22
  • 23.
    Online Classifieds -Summary The online classifieds market is a small but rapidly growing market in Russia and the Ukraine and will present both opportunities and challenges. Strategy: Know your strengths and weaknesses. - When to enter the market? - Why to enter the market? Protecting core offline classified revenue? Or new business? - When to exit the market? Operations: Be aware of the need to stimulate classified content which will build audience. Pricing models need to reflect the competition and internal costs. The Future: The simplicity of the model results in rapid fragmentation and the evolution of new features. 23

Editor's Notes

  • #2 Remember to appeal for questions and suggestions to improve the presentation…