RU-OKAY
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This document describes a new text messaging follow-up system called RU-OKAY for checking on patients after they are discharged from the emergency department. It allows providers to send text messages to patients at scheduled times to see if they have any questions or problems instead of randomly calling patients. The creator developed a texting app using Codementor help and Twilio as the middleware between patients and providers. Their goal is to have more beta testing of the app within their emergency department group to evaluate if text follow-ups better capture patient concerns compared to random phone calls.
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RU-OKAY
- 1. RU-OKAY A new way to check up on your discharged patients
- 2. TRADITIONAL FOLLOW UP • Follow up care post ED visit is becoming an industry standard • Typically providers make a list of patients using their ID stickers • They call back patients randomly not knowing whether or not they are having any problems
- 3. TEXT FOLLOW UP • Text messaging may be a great alternative to the random call backs • Information can be entered at the time of visit and the text back date and time can be chosen • When the patient gets the text the following day they can choose whether or not to have the provider contact them to answer their questions
- 4. PROJECT • After going to SXSW in 2017 I was inspired to develop a simple text back program • Since the initial program creation many Emergency groups are developing call back apps but to date no one has been using text backs
- 5. DEVELOPMENT • By using Codementor programming helpers I was able to develop a simple MEAN stack text back app usingTwilio as the middleware between patients and providers • Over the past two years I have refined the program to allow some beta testing
- 6. GOAL • My goal is to start having other members of our ED group as beta testers and collect more data on whether or not using text back is able to better capture patient concerns post ED discharge.