Running Head: HEALTH INFORMATION SCIENCE/TECHNOLOGY VENDOR 1 HEALTH INFORMATION SCIENCE/TECHNOLOGY VENDOR 2 Health Information Science/Technology Vendor Application of IT in Healthcare Administration OVERVIEW OF OUR COMPANY Centered Health Systems is keenly aware of the need healthcare providers have to simplify their workflow processes, which is why our organization has provided customized technologies to individual providers, group practices, and mid to large scaled healthcare organizations for over 20 years. We are a national eHealth provider with a comprehensive suite of cutting-edge IT solutions for the healthcare industry. Our goal is to improve the quality, accuracy, and timeliness of care patients receive with our custom-tailored, highly interoperable, intuitive certified electronic health record (EHR) system-Clinical Acumen EHR. At Centered Health Systems, our primary mission to ensure you have access to your data at anytime and across all platforms which explains why we have taken an integrative approach to the design of our EHR systems, customizing to the users needs for best-fit practices. In addition to our EHR platform, Centered Health System supports healthcare entities via innovative practice management solutions and revenue cycle management (RCM) to assist practices in realizing their full potential. Our unique approach to healthcare management has proven effective for the 8,900 practices and 32,000 practitioners daily utilizing our award winning product. We pride ourselves on delivering a product that is flexible, efficient, with ease of use, and wholly centered on you! Our dedicated team consistently delivers innovative products and services keeping the customer positioned at the forefront of every action we take. We are not simply in this space to demonstrate how effective we are in our business IT acumen, but are driven to provide you with the critical tools needed to focus on healing the patients you serve. Centered Health Systems has a rich legacy of meeting each an every government certification and regulatory mandate for over 20 years, helping our clients achieve maximum revenues and avoid burdensome penalties. We are committed to the success of your practice and are driven to ensure practitioners can deliver optimal care at a reasonable price. Centered Health Systems is confident in its ability to help your company succeed as demonstrated by our 98% client retention rate for the previous 15 years. We would love nothing more than to bring our value-added tools to your organization! OVERVIEW OF OUR PRODUCT Centered Health Systems have developed a technology platform that enhances quality, promotes efficiency, and drive productivity, by streamlining workflow processes for University of Maryland University College Medical Center (UMUC-MC). The technology product is a cloud-based Electronic Health Record (EHR)-Clinical Acumen EHR. Clinical Acumen EHR is for providers, physician offi ...

1. Running Head: HEALTH INFORMATION
SCIENCE/TECHNOLOGY VENDOR 1
HEALTH INFORMATION SCIENCE/TECHNOLOGY
VENDOR 2
Health Information Science/Technology Vendor
Application of IT in Healthcare Administration
OVERVIEW OF OUR COMPANY
Centered Health Systems is keenly aware of the need healthcare
providers have to simplify their workflow processes, which is
why our organization has provided customized technologies to
individual providers, group practices, and mid to large scaled
healthcare organizations for over 20 years. We are a national
eHealth provider with a comprehensive suite of cutting-edge IT
solutions for the healthcare industry. Our goal is to improve the
quality, accuracy, and timeliness of care patients receive with

2. our custom-tailored, highly interoperable, intuitive certified
electronic health record (EHR) system-Clinical Acumen EHR.
At Centered Health Systems, our primary mission to ensure you
have access to your data at anytime and across all platforms
which explains why we have taken an integrative approach to
the design of our EHR systems, customizing to the users needs
for best-fit practices.
In addition to our EHR platform, Centered Health System
supports healthcare entities via innovative practice management
solutions and revenue cycle management (RCM) to assist
practices in realizing their full potential.
Our unique approach to healthcare management has proven
effective for the 8,900 practices and 32,000 practitioners daily
utilizing our award winning product. We pride ourselves on
delivering a product that is flexible, efficient, with ease of use,
and wholly centered on you!
Our dedicated team consistently delivers innovative products
and services keeping the customer positioned at the forefront of
every action we take. We are not simply in this space to
demonstrate how effective we are in our business IT acumen,
but are driven to provide you with the critical tools needed to
focus on healing the patients you serve.
Centered Health Systems has a rich legacy of meeting each an
every government certification and regulatory mandate for over
20 years, helping our clients achieve maximum revenues and
avoid burdensome penalties.
We are committed to the success of your practice and are driven
to ensure practitioners can deliver optimal care at a reasonable
price. Centered Health Systems is confident in its ability to
help your company succeed as demonstrated by our 98% client
retention rate for the previous 15 years. We would love nothing
more than to bring our value-added tools to your organization!
OVERVIEW OF OUR PRODUCT
Centered Health Systems have developed a technology platform
that enhances quality, promotes efficiency, and drive

3. productivity, by streamlining workflow processes for University
of Maryland University College Medical Center (UMUC-MC).
The technology product is a cloud-based Electronic Health
Record (EHR)-Clinical Acumen EHR. Clinical Acumen EHR is
for providers, physician offices, and hospitals affiliated with
University of Maryland University College Medical Center
(UMUC-MC). At Centered Health Systems we focus on ensuring
you have access to your data at anytime by linking systems
under one unified platform. Centered Health Systems improves
the quality, accuracy, and timeliness of care patients receive
through our custom and highly interoperable EHR system. The
organization can efficiently and effectively provide care to
patents. The EHR provides real time data that ensures data is
available at anytime. Authorized healthcare professionals have
quick access to patient records 24/7 from any device. Having
access to real time clinical data can help the organization to
make the right decisions for the organization. This leads to
meaningful use of the EHR system. The accurate, up-to-date,
and complete data the EHR provides enables healthcare
providers to effectively diagnose patients. As a result this leads
to reduce medical errors for the organization.
Clinical Acumen EHR improves productivity and
communication between healthcare professionals.The user-
friendly interface allows authorized users easy access to all the
features available in the Clinical Acumen EHR. More patients
can be seen throughout the day due to the quick drag and drop
capabilities. E-prescribing is also another feature that this
product offers. This allows providers to order, send, and
manage medications electronically. These electronic
prescription orders are sent directly to the patient pharmacy. It
is essential for the prescription to be accurate and error-free
before it is sent to the patient pharmacy.
Clinical Acumen EHR ensures privacy and security for all
electronic patient data. Patient’s health information is securely
shared between both authorized healthcare providers and
patients.The proper security measures have been implemented to

4. ensure confidentiality, integrity, and availability of patient data.
The services and features the EHR provides make this the best
solution for any healthcare organization. We have taken an
integrative approach to the design of our EHR systems,
customizing to the users needs for best-fit practices and provide
analysis, set-up, training, and ongoing support for system users.
Our track record is stellar; our customer service record exceeds
99%, and we are comfortable working with organizations of all
sizes and welcome the opportunity to service UMUC-MC!
OVERALL DELIVERY OF QUALITY OF HEALTHCARE
The Clinical Acumen EHR is a great asset for a health
institutions. The workflow implications may vary by type of
patient care facility and professional responsibility. There is a
broad array of benefits that come with the implementation of
this product such as; productivity and financial improvements,
job satisfaction improvements, customer satisfaction
improvement and the most essential, quality of care
improvements. All these benefits are intertwined and all result
to increase in the quality of care delivered
Increase in quality of care as a result of the Clinical Acumen
EHR will be directly reflected as a result of:
· Easier preventive care leading to increased preventive care
services
· Point-of-care decision support: this is a tool that helps with
the quick of patient information allowing for immediate action
at patient bedside. Clinical Acumen provides accurate, up-to-
date, and complete information about patients at point of care.
For example, a patient with a documented history could be
helped more efficiently and faster in case of respiratory distress
while admitted.
· Rapid and remote access to patient information: clinical
Acumen EHR, will be easily available to clinicians since it is
suitable for both computers, tablets and even smart phones.
· Easier chronic disease management: Because it keeps

5. accurate and up to date records, chronic diseases could easily be
managed.
· Integration of evidence-based clinical guidelines: the state
of the art documentation improvements that come with the
Clinical Acumen system, allow for evidence based research and
conclusions which lead to clinical guidelines that assure
improved care quality in the institutions it is implemented at.
· Reduced errors: the system promotes legible, complete and
accurate documentation, as well as streamlined coding and
billing which reduce the occurrence of errors.
· Improved patient information safety: patient information
safety and privacy is enhanced with the Clinical Acumen
system.
However, an increase in productivity and finances as a result
of Clinical Acumen implementation also results in an increase
in quality of care. The system promises a decrease in
documentation time and interdisciplinary communication. The
system will provide more efficient tracking of patients and cost,
help avoid the repetition of expensive tests, save an average of
two hours in nursing staff time and improve workflow across an
entire health institution.
Because, of increased detail in patient records, ease in
documentation, currency in data and many other benefits the
Clinical Acumen EHR brings into a health system, there is an
increase in job satisfaction in that leads to better care quality.
Clinical Acumen increases patient-interaction time and
consequently the quality of care delivered. Clinicians using the
clinical Acumen EHR will tend to spend less time updating
static data, such as demographic and prior health history,
because these data are populated throughout the record and
generally remain constant giving more patient- interaction time,
and consequently increased patient satisfaction.
INTEROPERABILITY
TRAINING OPTIONS: EMR Training

6. We provide classroom-based support using Credentialed
Trainers, virtual eLearning-based support, or one-on-one
training programs, tailored for the needs of your organization.
Our training program and support model provide a better
learning experience using role-based learning based on our
previous experience and best practices. We focus on the end
user's readiness to learn and completion of prerequisite
proficiencies during earlier phases. We follow a four-phase
approach for the EHR training life cycle.
Phase 1 – Planning and Training Readiness
First phase or the pre-work is the longest phase. This phase
determines the success of a successful EHR implementation.
The activities for this phase involves the following:
· Identifying and sharing information with operational and IT
leadership stakeholders as well as potential credentialed
trainers, super users and end users.
· Setting a clear plan with stakeholders.
· Formulating workflows that are user friendly to get the desired
result.
· Mobilizing a change awareness in the organization is critical
prior to the implementation of any formal training.
Phase 2 – Implementation of EMR Training Deployment
Phase 2 begins with the train-the-trainer sessions and ends when
the end users begin to use the technology on the job for the first
time, i.e., on Go-Live day. With our large Epic implementation
training programs,
The critical success of EMR Training Deployment:
· The accuracy and reliability of the logistics planning
· The willingness of vendors/trainers to collaborate with the
super users and adhere to the facilitation and coaching
techniques
· The completeness of the role-based curriculum and training

7. environment.
· Feedback loops are important to ensure success during this
phase and gather information for improvement in future
programs.
Phase 3 – Post Go-Live Stabilization & Transition to Live
Customer Training Support
After the go-Live day, then comes the stabilization period
where the organization transitions from the onsite support to
online support. The primary role of the implementation training
team is to provide continuity for the learning program as it
moves from implementation to steady state and help users move
from having minimal proficiency to intermediate proficiency
with their role- based technologies within the context of
integrated team workflows, processes and environment. As, the
end users gain proficiency, onsite trainers become fewer.
Phase 4 – Live Customer Training Support and User
Optimization
Live Customer Training Support and User Optimization will
begin when stabilization ends. When end users are comfortable
with their new roles and routines and are efficient in using the
workflow. During this phase end users will realize the benefits
of the new workflow. In addition, user optimization is ongoing
process following by retraining for workflow and system
functionality improvements.
PRODUCT SOFTWARE/HARDWARE REQUIREMENTS AND
MAINTENANCE
Clinical Acumen EHR, our product standouts as a best of the
breed in its class EHR system.Our product is certified by
Certification Commission for Health Information Technology
(CCHIT), to meet the Meaningful Use Stage 2. We offer
enhanced privacy and security controls to meet the HIPAA
requirements.

8. Our software has interface capabilities to share data between 2
or more systems. We provide remote monitoring to detect
system problems before they become critical and operate a
24/7/365 emergency number to solve hardware and software
problems that may arise.
Instead of the client-server technology, we offer SaaS
technologies. SaaS is able to house data, delivers data and
functionality to users via secure connection and also provide
software. SaaS technology utilize cloud computing to provide
cost efficiency to the purchasers.
Our system provides a well-defined interopeable CPOE
system which is synced with our comprehensive Clinical
Decision Support (CDS) System to promote effective and
efficient ordering and eliminate physician errors of omission or
commission during the transcribing process. In addition, our
system supports reporting and analytics, which is the core for
clinical application.
There are 6 major architecture drivers for our Healthcare SaaS
Platform (HSP’s) affecting system configuration, performance,
and quality:
· We support multi-tenant SaaS.
· We permit only authorized users to access the SaaS service.
· We support accessibility by over three different mobile
devices and platforms.
· Our systems are designed to support resource sharing based on
cloud computing.
· Our systems provide functions to quickly catch errors and
identify the causes of the errors
· It should protect against system errors with comprehensive
logging and monitoring.
The user requirements of HSP include CDS services, order entry
and display, immunization management, service availability
checking, host manager account, tenant account, host account,
CDA master management, patient information management, and
appointments/admission scheduling for small- and mid-sized
hospitals.

9. Always striving for excellence, we seek to collaborate with
like-minded entities and are presently in partnership with
Microsoft utilizing the Microsoft Azure cloud computing as this
platform provides comprehensive features for application
development and delivery and strategies (Oh et.al, 2015).
The healthcare organization must have the right hardware to
save time and money. Printers and Larger monitors can save
more than 20 minutes of physician time.Some organization
allow for own laptop or tablet to carry from room to room.
System hardware (i.e., server and network) needs depend on the
type of EHR purchased. In addition, hospitals must acquire
smart peripherals like vital signs monitoring devices, smart
infusion pumps, medication dispensing devices, etc that have
information processing capabilities.
Optimization is another maintenance component our EHR
systems implementation to improve clinical quality data
characterized by reliability, accuracy, and timeliness. We offer
to provide upgrade of the system through enhancement to
Health Information System, new functionality as a part of
regular maintenance fees. We offer new upgrades to align to
meet federal requirements.
WORKFLOW PRESENTATION FOR FOLLOWING

10. SCENARIOS:
ADMINISTRATIVE SCENARIOS:
Steps in the ROI process
1. Receive request to access or obtain copies of a patient’s
record
2. Confirm that the organization treated this patient and that
records are available
3. Log the request
4. Validate that the appropriate party (typically the patient or
patient’s representative)
authorized the request
5. Validate that the request contains all necessary elements /
Reject invalid request and log
6. Determine the location(s) of or applications storing the
requested components of the record
7. Search for and retrieve the components
8. Review the record for the specific documents requested
9. Review the record for specific documentation that is to be
excluded
10. Prepare the copies in the mode requested or make
arrangements for review of the record by
the requestor
11. Count the pages copied and calculate fees, if any
12. Invoice or prebill the requestor for copies or review time
13. Collect payment and mail/provide copies
14. Log the completed request

11. CLINICAL SCENARIOS:
A. PHYSICIANS ORDERS WORKFLOW
B. CONSULTATION WORKFLOW
CLINICAL QUALITY MEASURES:
Alerts
Notifications
Reminders

12. References
Epic EMR Training. The HCI group. Retrieved

13. fromhttps://www.thehcigroup.com/vendors/epic-consulting-
services/epic-emr-training
8 Features to Look For In The Right EHR. (2017, July 25).
Retrieved from https://www.carecloud.com/continuum/8-
features-to-look-for-in-the-right-ehr/
E-Prescribing - Centers for Medicare & Medicaid Services.
(2014, February 26). Retrieved from
https://www.cms.gov/Medicare/E-
Health/Eprescribing/index.html
Introduction | Meaningful Use | CDC. (2017, January 18).
Retrieved from
https://www.cdc.gov/ehrmeaningfuluse/introduction.html
L. Poissant, J. Pereira, R. Tamblyn, and Y. Kawasumi. (2005).
“The impact of electronic health records on time efficiency of
physicians and nurses: A systematic review.” Journal of
American Medical Informatics Association. 12:505-516.
NIH National Center for Research Resources. (2006). Electronic
Health Records Overview. The MITRE Corporation. Retrieved
from https://s3.amazonaws.com/rdcms-
himss/files/production/public/HIMSSorg/Content/files/Code%20
180%20MITRE%20Key%20Components%20of%20an%20EHR.p
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Oh, S., Cha, J., Ji, M., Kang, H., Kim, S., Heo, E., … Yoo, S.
(2015). Architecture Design of Healthcare Software-as-a-
Service Platform for Cloud-Based Clinical Decision Support
Service. Healthcare Informatics Research, 21(2), 102–110.
Retrieved from http://doi.org/10.4258/hir.2015.21.2.102
What are the advantages of electronic health records? |
HealthIT.gov. (n.d.). Retrieved from
https://www.healthit.gov/faq/what-are-advantages-electronic-
health-records