The doctor -patient relationship is complex one. A lot of factors come into play. These are to do with doctor's own personality, family background, workload, work environment etc. Also matter the patient's background, education, etc
Mostly it is to do with workload and to some extent the patient's repeated silly questions which needs common sense and not medical knowledge to answer. When confronted with such situations just nod your head rather then give a rude reply. In my opinion rudeness should be avoided at all cost.
Definition of DPR
Why does DPR matter?
Parson's Ideal Doctor & Patient
Types of DPR
Importance of DPR
Elements of DPR
Key components of DPR
Communication between Doctor & Patient
Barriers in communication
Factors influencing DPR
How to improve DPR
Patient Education
Definition of DPR
Why does DPR matter?
Parson's Ideal Doctor & Patient
Types of DPR
Importance of DPR
Elements of DPR
Key components of DPR
Communication between Doctor & Patient
Barriers in communication
Factors influencing DPR
How to improve DPR
Patient Education
IN THIS PRESENTATION I HAVE DESCRIBED ABOUT DOCTORS AND PATIENTS RELATIONSHIP . History of doctor-patient relationship. Models of doctor-patient relationship. Psychological types of doctors. Basic characters and skills of physician. Communication of doctors. Problems of contemporary healthcare system
The lecture is about the ethical guidelines in the doctor-patient relationship. this is the lecture for the beginners that is for first-year medical students.
The Philippine Board of Ophthalmology embarks on a difficult task of mandating teaching of ethics and professionalism for residency Training Programs in Ophthalmology in the country. This is the first lecture in that conference defining both ethics and medical professionalism.
This presentation deals with principles of basic communication skills, importance of it for Doctors and medical students. It also addresses the basic elements Doctor patient communication skills, kalmazoo Consensus working model for Clinical interview, 5 A model guidelines for the behaviour changes.
IN THIS PRESENTATION I HAVE DESCRIBED ABOUT DOCTORS AND PATIENTS RELATIONSHIP . History of doctor-patient relationship. Models of doctor-patient relationship. Psychological types of doctors. Basic characters and skills of physician. Communication of doctors. Problems of contemporary healthcare system
The lecture is about the ethical guidelines in the doctor-patient relationship. this is the lecture for the beginners that is for first-year medical students.
The Philippine Board of Ophthalmology embarks on a difficult task of mandating teaching of ethics and professionalism for residency Training Programs in Ophthalmology in the country. This is the first lecture in that conference defining both ethics and medical professionalism.
This presentation deals with principles of basic communication skills, importance of it for Doctors and medical students. It also addresses the basic elements Doctor patient communication skills, kalmazoo Consensus working model for Clinical interview, 5 A model guidelines for the behaviour changes.
Dentist patient relationship and quality careDr Medical
https://userupload.net/mo2f5z40rv8v
Although quality is a genuine concern for dentistry, nowadays more emphasis is placed on quality issues. As dentist-patient interaction is involved in many aspects of care and it is more crucial for dentistry when compared to many other professions, a good dentist-patient relationship is an integral element of quality care. This series of 'practice articles' examines various important dimensions of this interaction. The first and second papers examine the value of trust and communication, the third paper focuses on informed consent and the fourth paper evaluates the relatively broadened role of dentists in behavioural modification.
AETCOM (Attitude, Ethics and Communication module)Karun Kumar
Hello friends. In this PPT I am talking about AETCOM (Attitude, Ethics and Communication module) of Pharmacology. If you like it, please do let me know in the comments section. A single word of appreciation from you will encourage me to make more of such videos. Thanks. Enjoy and welcome to the beautiful world of pharmacology where pharmacology comes to life. This video is intended for MBBS, BDS, paramedical and any person who wishes to have a basic understanding of the subject in the simplest way
Hippocrates viewed the physician as 'captain of the ship' and the patient as someone to take orders. Relationship between patients and doctors are often unstated, and thy are dynamic
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The Mental Status Examination [MSE], also referred to as Mental State Examination, is an integral and essential skill to develop in a psychiatric evaluation. Conducting an accurate MSE helps elicit signs and symptoms of apparent mental illness and associated risk factor
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Global launch of the Healthy Ageing and Prevention Index 2nd wave – alongside...ILC- UK
The Healthy Ageing and Prevention Index is an online tool created by ILC that ranks countries on six metrics including, life span, health span, work span, income, environmental performance, and happiness. The Index helps us understand how well countries have adapted to longevity and inform decision makers on what must be done to maximise the economic benefits that comes with living well for longer.
Alongside the 77th World Health Assembly in Geneva on 28 May 2024, we launched the second version of our Index, allowing us to track progress and give new insights into what needs to be done to keep populations healthier for longer.
The speakers included:
Professor Orazio Schillaci, Minister of Health, Italy
Dr Hans Groth, Chairman of the Board, World Demographic & Ageing Forum
Professor Ilona Kickbusch, Founder and Chair, Global Health Centre, Geneva Graduate Institute and co-chair, World Health Summit Council
Dr Natasha Azzopardi Muscat, Director, Country Health Policies and Systems Division, World Health Organisation EURO
Dr Marta Lomazzi, Executive Manager, World Federation of Public Health Associations
Dr Shyam Bishen, Head, Centre for Health and Healthcare and Member of the Executive Committee, World Economic Forum
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The Importance of Community Nursing Care.pdfAD Healthcare
NDIS and Community 24/7 Nursing Care is a specific type of support that may be provided under the NDIS for individuals with complex medical needs who require ongoing nursing care in a community setting, such as their home or a supported accommodation facility.
India Diagnostic Labs Market: Dynamics, Key Players, and Industry Projections...Kumar Satyam
According to the TechSci Research report titled “India Diagnostic Labs Market Industry Size, Share, Trends, Competition, Opportunity, and Forecast, 2019-2029,” the India Diagnostic Labs Market was valued at USD 16,471.21 million in 2023 and is projected to grow at an impressive compound annual growth rate (CAGR) of 11.55% through 2029. This significant growth can be attributed to various factors, including collaborations and partnerships among leading companies, the expansion of diagnostic chains, and increasing accessibility to diagnostic services across the country. This comprehensive report delves into the market dynamics, recent trends, drivers, competitive landscape, and benefits of the research report, providing a detailed analysis of the India Diagnostic Labs Market.
Collaborations and Partnerships
Collaborations and partnerships among leading companies play a pivotal role in driving the growth of the India Diagnostic Labs Market. These strategic alliances allow companies to merge their expertise, strengthen their market positions, and offer innovative solutions. By combining resources, companies can enhance their research and development capabilities, expand their product portfolios, and improve their distribution networks. These collaborations also facilitate the sharing of technological advancements and best practices, contributing to the overall growth of the market.
Expansion of Diagnostic Chains
The expansion of diagnostic chains is a driving force behind the growing demand for diagnostic lab services. Diagnostic chains often establish multiple laboratories and diagnostic centers in various cities and regions, including urban and rural areas. This expanded network makes diagnostic services more accessible to a larger portion of the population, addressing healthcare disparities and reaching underserved populations. The presence of diagnostic chain facilities in multiple locations within a city or region provides convenience for patients, reducing travel time and effort. A broader network of labs often leads to reduced waiting times for appointments and sample collection, ensuring that patients receive timely and efficient diagnostic services.
Rising Prevalence of Chronic Diseases
The increasing prevalence of chronic diseases is a significant driver for the demand for diagnostic lab services. Chronic conditions such as diabetes, cardiovascular diseases, and cancer require regular monitoring and diagnostic testing for effective management. The rise in chronic diseases necessitates the use of advanced diagnostic tools and technologies, driving the growth of the diagnostic labs market. Additionally, early diagnosis and timely intervention are crucial for managing chronic diseases, further boosting the demand for diagnostic lab services.
The dimensions of healthcare quality refer to various attributes or aspects that define the standard of healthcare services. These dimensions are used to evaluate, measure, and improve the quality of care provided to patients. A comprehensive understanding of these dimensions ensures that healthcare systems can address various aspects of patient care effectively and holistically. Dimensions of Healthcare Quality and Performance of care include the following; Appropriateness, Availability, Competence, Continuity, Effectiveness, Efficiency, Efficacy, Prevention, Respect and Care, Safety as well as Timeliness.
Trauma Outpatient Center is a comprehensive facility dedicated to addressing mental health challenges and providing medication-assisted treatment. We offer a diverse range of services aimed at assisting individuals in overcoming addiction, mental health disorders, and related obstacles. Our team consists of seasoned professionals who are both experienced and compassionate, committed to delivering the highest standard of care to our clients. By utilizing evidence-based treatment methods, we strive to help our clients achieve their goals and lead healthier, more fulfilling lives.
Our mission is to provide a safe and supportive environment where our clients can receive the highest quality of care. We are dedicated to assisting our clients in reaching their objectives and improving their overall well-being. We prioritize our clients' needs and individualize treatment plans to ensure they receive tailored care. Our approach is rooted in evidence-based practices proven effective in treating addiction and mental health disorders.
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CHAPTER 1 SEMESTER V PREVENTIVE-PEDIATRICS.pdfSachin Sharma
This content provides an overview of preventive pediatrics. It defines preventive pediatrics as preventing disease and promoting children's physical, mental, and social well-being to achieve positive health. It discusses antenatal, postnatal, and social preventive pediatrics. It also covers various child health programs like immunization, breastfeeding, ICDS, and the roles of organizations like WHO, UNICEF, and nurses in preventive pediatrics.
2. Introduction
• The doctor -patient relationship is complex one
• A lot of factors come into play
• These are to do with doctor's own personality, family
background, workload, work environment etc
• Also matter the patient's background, education, etc• Also matter the patient's background, education, etc
• Mostly it is to do with workload and to some extent
the patient's repeated silly questions which needs
common sense and not medical knowledge to answer
• When confronted with such situations just nod your
head rather then give a rude reply
• In my opinion rudeness should be avoided at all costs
3. Introduction
• Only when one of our dear and near once
share the experience of rude behaviour by our
professional colleague, we wake up and fume
• Personal experience as a patient (without• Personal experience as a patient (without
exposing our identity) will help us to change
our behaviour
• Courtesy and tender loving care (inherent in
us) need to be refreshed
4. Introduction
• Being in profession for 33 years and last 5
years as an administrator, I can vouch for the
fact that negative feedback of the patients are
directly proportional to the overall behavior ofdirectly proportional to the overall behavior of
the medical team, where physician is the
leader
• All of us must learn to be polite, courteous,
clear and should listen patiently and carefully
5. Introduction
• The patient profile has changed over the
years, so we must align ourselves to this fact
• An irritated patient goes to social networking
site and splash venom, which now we cannotsite and splash venom, which now we cannot
afford because of the competition
• The key is to still remain equipoise and stop
finding faults with patients as changing
patients is not in our hands, while we can
definitely work for changing ourselves
6. Patients perspective
• Patient find them rude for two reasons
– Telling a patient about complications of any
procedure or disease, they don't want to accept
any complication even told before admission, theyany complication even told before admission, they
want to listen all good things
– Medical services are expected to be free of cost,
patient don't want to pay so doctors when ask for
it, they look rude to people
7. Patients perspective
• A patient is already going through sufferings, is uncertain of the
outcomes, insecure and at times helpless
• Patient comes with high hopes and feels as if the doctor will be able
to reply all the queries
• Patient is not aware about a doctor's limitations• Patient is not aware about a doctor's limitations
• Yes, we are also human beings but I hope you all will agree that
most of us have entered this profession by choice and delivering
good service is the essence of our profession
• Encountering an irritated or irate patient/attendant is a part of
medical profession
• The major difference with other professions is that our customer is
already in pains and we are dealing with life and death
• Hence, we should be more sensitive and empathetic.
8. Doctors fact
• The rude behaviour of the doctors with their patients
depends on various factors
– Sometimes, although we are not rude but our tone
pretends as we are due to personal traits like patience,
kindness, tone
– If our working condition and surrounding is healthy /– If our working condition and surrounding is healthy /
happy we will reflect that only
– In govt. hospitals with loads of patient in a small room with
barely ventilation and full of offensive smell one can loss
his patience
– Enjoy your speciality, even under stress and over crowding
– Most of the times the patients and his accompaniers are
solely responsible for doctors rudeness
– Money matters is a least priority but sometimes the cause
of rudeness
9. Doctors fact
• Doctor gets impatient when the patient asks again and again on the
same issue which is explained and also brings the relatives and tells
the doctor to explain again
• This is a regular and very common reason for shouting or raising voice
• This happens only in Govt. set up as the doctor has to see so many
others who are waiting for his services to be over in fixed number of
hourshours
• If one doctor spends half an hour with a patient explaining the cause
for disease, certainty of diagnosis, investigations and possible therapy
success of cure and complications etc one can expect to see only 8
patients from 9 am to 1pm, but a Govt. doctor would see 40-50
patients with in this time, so is it correct to blame the doctor
• It is the system, but when patient and relatives get dissatisfied they are
not scolding /beating the system they are beating doctors
10. Doctors responsibility
• The onus is always on the doctors to behave and be
professional no matter what the situation, patients will
be patients after all
• Being riddled with anxiety, doubts, fear, suspicion and
many other negative feelings about their illnesses andmany other negative feelings about their illnesses and
the healthcare system, they approach the doctor with
immense expectations and skepticism
• The doctor has a complicated maze to negotiate while
dealing with patients and their problems
• This increasingly fragile relationship can run into rough
weather at any time
11. Doctors responsibility
• More often than not the doctor is blamed for the
failure
• If we maintain a professional attitude, we have no
reason to worryreason to worry
• A firm but polite approach is needed when dealing
with rude or unnecessarily inquisitive patients
• The amount of fees doctors are charging or the
number of patients doctors are seeing in a day
cannot justify being rude or otherwise
12. Doctors responsibility
• Quality Care delivered to patients depends upon
the doctors words, deeds & bed side manners
• Word of mouth spreads far & wide regarding the
well being of the individual how he/she workswell being of the individual how he/she works
• The doctors are their own marketing managers
• Seeing all the possibility of being humble, polite
& diplomatic pays its due in the long run
13. Doctors behaviour
• Rudeness totally depends on oneself which is constantly
modulated by various factors few are mentioned in
previous slide
• But for constant good behaviour with your patient
• you should be healthy from inside
• your mind should be cheerful• your mind should be cheerful
• practice to maintain yourself cool
• Always take some break for few minutes and try to read a
joke, facebook, mails etc
• Nurture good hobby
• Try to plan the day in morning itself and try to stick with
that plan
• I always try that I should not be hungry while I deal with
patients so accordingly have enough breakfast and lunch
14. Scenario in India
• The doctors may not necessarily be rude but they may
appear to be so due to hurried disposal of patients in
OPDs and wards teeming with patients and relatives
• They develop a sublime art of not paying attention to
things they consider less relevant when their overriding
concern is to do justice to as many patients to the bestconcern is to do justice to as many patients to the best
of their abilities
• Sometimes there is just no place in the OPD to have a
private conversation or counseling or to deal with an
aggrieved patient or relative
• Not surprisingly everything revolves around the
Doctor's convenience rather than the patient's, in
Indian scenario
15. Scenario in western countries
• In western countries everything revolves around
patients and their convenience where a rude doctor
will be noticed immediately by everyone, and if not the
patients, the nurses will escalate the matter to the next
level
• After moving to corporate hospitals some doctors with• After moving to corporate hospitals some doctors with
newly found time, space and ancillary staff or may be
for fear of adverse reaction from patients /
management start displaying their subdued courteous
side
• Optimum infrastructure and ancillary staff can make
things easy but it will never be a substitute for greater
time that a doctor can spend with a patient
16. Doctor-patient relationship
• Set a good example for your colleagues and
subordinates so that they also understand and
follow the nuance of it
• Love your profession,
• Love your job• Love your job
• Love your patients
• Ultimately develop a good culture
• A short capsule course of management should be
a part of MBBS curriculum
• A general awareness should be created to respect
medical profession
17. Effective doctor-patient
communication
• Few soothing satisfying words, this is what our
patient expects
• Effective doctor-patient communication is a
central clinical function in building a trustcentral clinical function in building a trust
which doctors enjoy with the tag #doctor the
messiah
• Much patient dissatisfaction and many
complaints are due to breakdown in the
doctor-patient relationship
18. Effective doctor-patient
communication
• The communication learning to communicate effectively
means making the most of every opportunity to interact
with others: to be positive and encouraging to your
team, to show empathy and concern to your patients,
and to be able to deal with demands and difficultand to be able to deal with demands and difficult
emotions
• Finally, interviews with patients who have filed
malpractice suits against their physicians often site poor
communication and lack of empathy as a factor in
pursuing legal action
19. 5A for patients Questions
• Availability
• Appearance
• Attitude
• Ability• Ability
• Answer
When all 5A are present your all patients get
satisfaction and then doctor take a long deep cool
breath, you feel good relaxation, your rudeness
ultimately disappears
20. Suggestions for medical practitioners
• We have to be empathetic
• We have to spend more time with patients
• We have to reduce our work , if we are over burdened
• With internet having more penetration in our society,
patients will ask several questions. No question is rude or
idiotic as all of us agreeidiotic as all of us agree
• If we feel, we cannot handle a particular patient, we have
to stop treating such a patient( except an emergency)
• We have to change our attitude towards patients and adapt
to modern society
• Being busy, or overworked, or patient paying not enough,
none of these is a justification to be rude and not spend
time to communicate properly with family and patient
• If we do this, medico-legal cases in our country will come
down by 80%
21. Summary
• Good communication with patients regardless
of a busy schedule & good documentation of
all in-hospital interventions are the way out of
litigationlitigation
• Communication skill development is a basic
requirement in clinical practice
• Overall, the one thing patients want the most
from their doctors is empathy
22. Conclusion
• No doctor wants to be rude to the patient as
we are not there without the patient
• The need for doctors to be polite, empathetic
and concerned with their patients cannot beand concerned with their patients cannot be
overemphasized