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Return on investment (ROI) is the 
benefit to an investor resulting from an 
investment of some resource. A 
high ROI means the investment gains 
compare favorably to investment cost.
WWW.SURJEETTHAKUR.COM
WWW.SURJEETTHAKUR.COM
WWW.SURJEETTHAKUR.COM
WWW.SURJEETTHAKUR.COM
WWW.SURJEETTHAKUR.COM
Conversion Rates
- For example-
A site with 5000 visitors and
50 conversions has a
conversion rate of 1%.
WWW.SURJEETTHAKUR.COM
• A structured and systematic approach to 
improving the performance of your website
• Informed by insights—specifically, analytics 
and user feedback
• Defined by your website’s unique objectives 
and needs (KPIs)
• Taking the traffic you already have and 
making the most of it
Conversion Rate Optimization Is…
WWW.SURJEETTHAKUR.COM
• Call to Action (CTA)
• Conversion Funnel - Home page > search
results page > product page > checkout.
• A/B or Split Testing
• Multivariate Testing (MVT)
A Few Key Terms…
WWW.SURJEETTHAKUR.COM
• Total Conversions
• Conversion Rate
• Bounce Rate
• Exit Rate
• Average Time on Site
• Average Page Views
CRO Metrics…
WWW.SURJEETTHAKUR.COM
• No Overall Strategy
• Goal Confusion
• Ending Early
• Ignoring Traffic
CRO Fails
WWW.SURJEETTHAKUR.COM
WWW.SURJEETTHAKUR.COM
WWW.SURJEETTHAKUR.COM
WWW.SURJEETTHAKUR.COM
WWW.SURJEETTHAKUR.COM
WWW.SURJEETTHAKUR.COM
WWW.SURJEETTHAKUR.COM
WWW.SURJEETTHAKUR.COM
WWW.SURJEETTHAKUR.COM
WWW.SURJEETTHAKUR.COM
WWW.SURJEETTHAKUR.COM
WWW.SURJEETTHAKUR.COM
WWW.SURJEETTHAKUR.COM
WWW.SURJEETTHAKUR.COM
WWW.SURJEETTHAKUR.COM
WWW.SURJEETTHAKUR.COM
WWW.SURJEETTHAKUR.COM
www.surjeetthakur.com
Mobile: 09915337448
Thanks

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ROI - CRO Lecture By Surjeet Thakur