Robert M. Wagner is a Microsoft Certified Professional with over 25 years of experience in enterprise technologies including Windows Server, systems administration, desktop support, and project management. He has expertise in server builds, imaging, data migration, installation, decommissioning, and support of server and desktop systems in physical and virtual environments. Wagner is proficient in technologies such as Windows Server, VMWare, Altiris Deployment Solutions, Ghost Solution Suite, Windows Deployment Services, SCCM, and SCOM. He is currently pursuing MCSA certification in Windows Server 2016.

1. Robert M. Wagner
165 E. Timberlane Drive
Palatine, IL 60067
(847) 809-4189
linkedin.com/in/rmwagner53
rmwagner53@gmail.com
SUMMARY:
● A Microsoft Certified Professional with experience in all aspects of Enterprise technologies, Windows
Server, Systems Administration, engineering, desktop user support, project management.
● Experienced in server and workstation builds and imaging, data migration, installation,
decommission and support for server/desktop systems in physical and virtual environments
globally.
● Well-versed in working with Windows Server 2003/2008/2012R2/2016, Windows 7/10, VMWare
5.0/6.0, Altiris Deployment Solutions, Ghost Solution Suite, Windows Deployment Services and
Microsoft SCCM & SCOM.
● Led various IT projects at several client companies.
TECHNICAL SUMMARY:
● Microsoft System Center 2012 Operations Manager, Microsoft Windows Deployment Services,
Hyper-V technology, Microsoft Office 2000 – 2016, Office 365, Microsoft Project, Symantec
NetBackup, Enterprise AntiVirus, Ghost Solution Suite, BMC Remedy, Robocopy / RichCopy,
PowerShell v5.Operating Systems: Windows 3.x to Windows 10 Workstations, Windows NT to
Windows Server 2016, VMWare 5.0/6.0, Apple IOS, Red Hat Linux
● Hardware: IBM, HP, Intel, and Dell rack mount/blade/tower servers with iLO, desktops, laptops,
and other peripherals by various manufacturers including Apple hardware
● Protocols: TCP/IP, DNS, DHCP
● Topologies: LAN, WAN, Ethernet, Wireless
● Major Applications/Utilities: Windows Hyper-V, VMWare 4.0/6.x, Active Directory Administration,
PROFESSIONAL EXPERIENCE:
TEK Systems – outsourced to Hollister Incorporated, Libertyville, IL
12/2017 – 1/2018
Sr. Systems Administrator
● Active Directory, VMWare and Windows Administration
● Improved datacenter hardware decommission procedures
● Restructured & updated scheduling for server patching via SCCM; Server monitoring via
SCOM
● Technical Platform: Windows Server 2003, 2008R2, 2012R2, 2016, SCOM, SCCM
Apex Systems – outsourced to US Cellular Corporation, Chicago, IL
10/2017 – 12/2017
Systems Technician
● Imaging and reimaging HP laptops and desktops for US Cellular refresh project using Ghost
Solution Suite for new users
● Installed desktop systems for new users
● Technical Platform: Windows 7, Symantec Ghost Solution Suite 3.0, Active Directory 2012,
BMC Remedy

2. TEK Systems - outsourced to Plibrico Corporation, Northbrook, IL
7/2017 – 9/2017
Server Engineer/Systems Administrator
● Built physical Windows 2016 servers and Windows 10 desktops using images in WDS for
deployment nationwide.
● Exceptional desktop support, new hardware setup, OS rebuilds, Active Directory administration for
entire company
● Technical Platform: Windows Server 2016, Windows 10, Windows Deployment Services, Office
365.
CompuCom / Randstad - outsourced to Robert Bosch Tool Corporation, Mt. Prospect, IL
4/2014 – 4/2017
Senior Windows Server Administrator/Project Manager
● Led the Server 2003 decommission of over 850+ local and remote physical and virtual servers in
North America
● Database/Active Directory Administration, onsite infrastructure support, upgrades and patching.
● Server Team Lead for all office onsite installations, decommissions, infrastructure and various
break/fix projects
● Technical Platform: Windows Server 2003, 2008, 2012R2, VMWare 5.0/6.x, Altiris/Symantec
Deployment Solutions, BMC Remedy, SCOM, SCCM
CDI Business Solutions – outsourced to IBM Global Services at CNA Insurance, Apple Vacations,
State of Georgia, Chicago, IL (REMOTE)
8/2010 – 3/2014
Windows Server Engineer/Systems Administrator
● Built virtual and physical servers for production environment per customer specifications remotely
using IBM methods via Altiris Deployment Solutions including imaging, patch management,
clustering, data migration
● Built, configured, and installed VMs via vCenter and moved to other VLANs per client specs.
● Project Engineering Lead for Field Office Refresh that encompassed building Windows 2008 Cluster
servers, ensuring successful data copy over the WAN, and user support after migration.
● Technical Platform: Windows Server 2003/2008/2008- R2/2012/2012-R2, Hyper-V, VMWare
4.0/5.1, Remedy, Altiris Deployment Solutions. Microsoft Project, Red Hat Linux
PREVIOUS EXPERIENCE: 1990 – 2010:
Thomson-Reuters - Windows Network Administrator (2010), Freeway Enterprises - Freelance IT
Consultant (2008-2010), BP - IT Consultant (2008),The Talbott Hotel - Information Technology
Director (2007-2008), IBM Global Services/ABN-AMRO - Systems Server Administrator/Lead Build
Engineer (2005-2007), IBM Global Services/Exelon Corporation - Systems Analyst, Server
Operations/Design Administrator (2004-2005), BP - Migration Lead Support Technician (2004),
Pearson Education - Product Support Specialist (2004), Nalco Chemical Company - Windows Network
Administrator/Project Manager (2003), AT&T Broadband - Senior Network Operations Project
Management Technician (2002-2003), Citadel Investment Group, LLC - Project Manager/Lead Desktop
Deployment Engineer (2002), Blue Capital Group LLC – Network Administrator/Help Desk Manager
(2000-2001), Synectics, Inc. – Project Manager, Network Administrator, Help Desk Management
Consultant (1999-2000), Aluminum Coil Anodizing Co. – IT Manager (1998-1999), Arthur Andersen,
LLP – Help Desk Supervisor (1996-1998), Midland Business Systems – Configuration Manager (1994-
1996), Northbrook Computers – Configuration Manager / Technician (1990-1994).
EDUCATION AND CERTIFICATIONS:
● MCP: Windows NT 4.0 Server; Server in the Enterprise
● MCSA: Windows Server 2016 (in progress)
● Microsoft Virtual Academy: Courses include Server Administration & Virtualization, Networking,
Azure, SCCM & SCOM, Active Directory, Windows 10
● DePaul University, Chicago, IL: Bachelor of Arts, Music Education