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Experience 
Technical Support Team Lead 
National Australia Bank 
April 2007 – Present (7 years) Melbourne, Australia 
• Manage, escalate and drive satisfactory resolution of customers 
technical support issues. 
• Develop action plans to facilitate resolution. 
• Network with key contacts outside own area of expertise. 
• Recommend changes to policies and establishes procedures to 
improve quality. 
• Manage team of technical support analysts. 
• Lead in sharing of best practices with team members to contribute to 
enhance the quality and efficiency of technical support. 
• Provide input to help set strategic direction of the customer support 
organization. 
• Reviewing worldwide processes for improvements. 
• Assist in setting processes for the team. 
• Identifying skill gaps and organizational needs. 
• Responsible for planning and budgeting, assists in long range 
planning that will meet changing and future needs. 
• Interface with customers and vendors in the management of 
technical, licensing and contractual issues. 
• Facilitate individual and team growth and development. 
! 4 honours and awards 
! 2 courses 
Senior Analyst Programmer 
Coles Myer 
March 1999 – March 2007 (8 years) Melbourne, Australia 
Software development of the IBM Point of Sale system used in Kmart and 
Officeworks stores, including hardware installation for proof of concepts, and 
3rd level support (24/7) for the POS systems. 
Address 
_________________________________ 
5 / 28 Ferncroft Avenue 
Malvern East 
Victoria 
3145 
Robert 
Barcikowski 
Contact 
Mobile 
04 1234 2767 
Phone 
03 8697 9360 
Skype 
03 9015 4586 
Email 
deckjockey@icloud.com 
Personal Website 
http://deckjockey.com 
LinkedIn 
http://au.linkedin.com/in/robbarci
Robert 
Barcikowski 
Skills 
• ITIL v3 Foundations Certified 
• SDLC 
• IT Service Management 
• Incident Management 
• Change Management 
• System Deployment 
• System Architecture 
• Technical Solution Design 
• Document Management 
• Third Party Vendor Management 
! For more detail, visit: http://deckjockey.com/resume/skills 
Education 
Deakin University 
Bachelors Degree in Computer Science 
1996 – 1998 
RMIT University 
Associate Diploma in Electronics / Computing 
1993 – 1995 
Additional Info 
Personal Details 
Birthday April 29, 1974 
Marital Status Single
Robert 
Barcikowski 
Certifications 
ITIL v3 Foundation 
Kinetic IT 
December 2010 – Present 
Languages 
English Polish 
Native / bilingual proficiency Elementary proficiency 
Honours and Awards 
Creativity and Innovation Award 
NAB 
September 2008 
Creativity and Innovation Award 
NAB 
August 2009 
Recognising Excellence Award 
NAB 
October 2010 
Recognising Excellence Award 
NAB 
March 2012
Robert 
Barcikowski 
Organisations 
TFTR 
Treasurer 
March 2012 – Present 
The Templestowe Flat Track Racers club is a radio control track, where 
people interested in the hobby can race every second Sunday and learn 
about electronics and racing (http://tftr.org.au). 
Courses 
National Australia Bank 
• Introduction to Enterprise Architecture 
• IBM Infosphere Workshop 
• ITIL v3 Foundation 
References 
Tim Harvey 
Business Solutions Manager at Ultradata 
Email: tharvey@ultradata.com.au 
Phone: 0437 990 977 
Spoorthi Shridhar 
Technical Services Owner at National Australia Bank 
Email: Spoorthi.Shridhar@nab.com.au 
Phone: 03 8641 3394 
Mick Martin 
Business Delivery Manager at National Australia Bank 
Email: Mick.Martin@nab.com.au 
Phone: 0437 007 094

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Robert Barcikowski resume

  • 1. Experience Technical Support Team Lead National Australia Bank April 2007 – Present (7 years) Melbourne, Australia • Manage, escalate and drive satisfactory resolution of customers technical support issues. • Develop action plans to facilitate resolution. • Network with key contacts outside own area of expertise. • Recommend changes to policies and establishes procedures to improve quality. • Manage team of technical support analysts. • Lead in sharing of best practices with team members to contribute to enhance the quality and efficiency of technical support. • Provide input to help set strategic direction of the customer support organization. • Reviewing worldwide processes for improvements. • Assist in setting processes for the team. • Identifying skill gaps and organizational needs. • Responsible for planning and budgeting, assists in long range planning that will meet changing and future needs. • Interface with customers and vendors in the management of technical, licensing and contractual issues. • Facilitate individual and team growth and development. ! 4 honours and awards ! 2 courses Senior Analyst Programmer Coles Myer March 1999 – March 2007 (8 years) Melbourne, Australia Software development of the IBM Point of Sale system used in Kmart and Officeworks stores, including hardware installation for proof of concepts, and 3rd level support (24/7) for the POS systems. Address _________________________________ 5 / 28 Ferncroft Avenue Malvern East Victoria 3145 Robert Barcikowski Contact Mobile 04 1234 2767 Phone 03 8697 9360 Skype 03 9015 4586 Email deckjockey@icloud.com Personal Website http://deckjockey.com LinkedIn http://au.linkedin.com/in/robbarci
  • 2. Robert Barcikowski Skills • ITIL v3 Foundations Certified • SDLC • IT Service Management • Incident Management • Change Management • System Deployment • System Architecture • Technical Solution Design • Document Management • Third Party Vendor Management ! For more detail, visit: http://deckjockey.com/resume/skills Education Deakin University Bachelors Degree in Computer Science 1996 – 1998 RMIT University Associate Diploma in Electronics / Computing 1993 – 1995 Additional Info Personal Details Birthday April 29, 1974 Marital Status Single
  • 3. Robert Barcikowski Certifications ITIL v3 Foundation Kinetic IT December 2010 – Present Languages English Polish Native / bilingual proficiency Elementary proficiency Honours and Awards Creativity and Innovation Award NAB September 2008 Creativity and Innovation Award NAB August 2009 Recognising Excellence Award NAB October 2010 Recognising Excellence Award NAB March 2012
  • 4. Robert Barcikowski Organisations TFTR Treasurer March 2012 – Present The Templestowe Flat Track Racers club is a radio control track, where people interested in the hobby can race every second Sunday and learn about electronics and racing (http://tftr.org.au). Courses National Australia Bank • Introduction to Enterprise Architecture • IBM Infosphere Workshop • ITIL v3 Foundation References Tim Harvey Business Solutions Manager at Ultradata Email: tharvey@ultradata.com.au Phone: 0437 990 977 Spoorthi Shridhar Technical Services Owner at National Australia Bank Email: Spoorthi.Shridhar@nab.com.au Phone: 03 8641 3394 Mick Martin Business Delivery Manager at National Australia Bank Email: Mick.Martin@nab.com.au Phone: 0437 007 094