1. Robbin L. Melton
412 Cedar St. NE• Grand Rapids, Michigan • 49503
CELL (616) 723-9161 • E-MAIL robbin.melton@icloud.com
OBJECTIVE: To secure a Customer Service position at Farmer's Insurance.
SKILLS: Information gathering, copy editing, proofreading, desktop publishing, verbal and
written communication, social media marketing, data entry, customer service, analysis,
time management, soft skills, and general office duties.
EXPERIENCE: Dialog Direct, Grand Rapids, MI
Customer Service Representative, October 2014 to present
• Member/provider servicing for Arkansas Blue Cross Blue Shield Medicare
Advantage
• Member/provider servicing for Blue Cross Blue Shield of Michigan Medicare
Advantage
• Handled inbound calls for members and providers
• Resolved claims processing issues
• Confirmed enrollment and eligibility status
• Processed premium refund requests
• Maintained member demographic information
Teleperformance USA, Kentwood, MI
Customer Service Representative, October 2013 to September 2014
• Processed Medicare enrollments and claims for United Healthcare
• Handled inbound calls for ATT
Strategic Staffing Solutions, Kentwood, MI
Customer Service Representative, September 2010 to October 2013
• Processed incoming calls for DTE
• Served as an Account Analyst
• Assisted CSRs with residential and commercial accounts
• Handled supervisor calls
• Diffused potential MPSC complaints
• Facilitated weekly staff meetings
• Managed and responded to phone and web-based surveys
• Compiled daily call-log statistics
• Published and distributed monthly team newsletters
Bankers Life and Casualty, Grand Rapids, MI
Independent Sales Representative, September 2009 to February 2010
• Sold life insurance, long-term care and annuities via self-generated leads
• Retained customers through upselling
Amerilife United, Grand Rapids, MI
Independent Sales Representative, May 2009 to August 2009
• Sold Medicare and life insurance products via cold calling
• Conducted Medicare presentations and seminars

2. Renaissance Recovery Solutions, Grand Rapids, MI
Receptionist, October 2007 to April 2009
• Processed incoming calls
• Instituted and maintained quarterly company newsletter
• Trained temporary and new clerical staff
• Performed data entry
• Maintained records database
Frost Illustrated, Fort Wayne, IN
Staff Writer, February 1999 to March 2007
• Generated copy and coordinated graphics
• Oversaw annual special issues
• Trained and managed interns
• Assisted with proofreading, photography and desktop publishing
Fort Wayne Journal Gazette, Fort Wayne, IN
General Assignment Reporter, February 1998 to February 1999
• Generated copy and coordinated graphics
• Served as secondary police/court reporter
Grand Rapids Press, Grand Rapids, MI
Editorial Assistant, December 1996 to December 1997
• Assisted editorial staff with research, editing, proofreading and fact checking
EDUCATION: Mass Communications, BA, Grand Valley State University, Allendale, MI