Robert Wood Johnson University Hospital in New Jersey has received several awards and national recognition for its clinical quality and patient safety. It was ranked #36 for heart surgery, #40 for cancer, and #50 for respiratory disorders by U.S. News & World Report in 2009. The hospital also strives to improve customer satisfaction and address any issues cited in surveys. It implemented a patient voice feedback system and employee engagement initiatives to better understand customer concerns. These efforts have helped improve satisfaction scores and the hospital has continued to receive quality awards such as the Malcolm Baldrige National Quality Award.