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Welcome to Life in the Digital Vortex

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Welcome to Life in the Digital Vortex

  1. 1. 1© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Digital Vortex April 6, 2015 Leah Lewis, Director Digitization Strategist How to stay ahead of the dizzying pace of change ushered in by IoE/IoT
  2. 2. 2© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential The Digital Vortex is a Relentless and Chaotic Force © 2015 Global Center for Digital Business Transformation. All rights reserved. •  Exponentially accelerating Digital Disruption •  It pulls all industries toward the center •  Industries are breaking apart and recombining •  The center is the “new digital normal”
  3. 3. 3© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential To Understand the State of Digital Disruption, We Conducted a Study Assess how industries are adapting to this chaotic force: Interviewed with 941 business leaders across 12 industries and 13 countries Analysed market data, looking at investment, timing, means, and impact Ranked industries according to their proximity to center of the “Digital Vortex” © 2015 Global Center for Digital Business Transformation. All rights reserved. Global Center for Digital Business Transformation
  4. 4. 4© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Digital Disruption has Created an Urgent Need for Transformation 1 In the “Digital Vortex,” 40% of top ten incumbents will be displaced. It could happen in 3 years, yet nearly half of companies are not taking action. 32 Companies must chart their own course to digital transformation This requires challenging assumptions, changing organization, culture, and business models In the Digital Vortex, whatever can be digitized will be digitized Disruptors are splitting and recombining industries to create “combinatorial disruption”
  5. 5. 5© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential The Study Ranked the Industries Most Likely to be Disrupted Source: Global Center for Digital Business Transformation, 2015 Telecommunications 3.7average In your industry, how many companies will lose their place in the top 10 due to digital disruption (over next five years)? Oil & Gas Pharmaceuticals Financial Services Education Healthcare Technology Products & Services CPG & Manufacturing Hospitality / Travel Retail Utilities Media & Entertainment Fewer companies at risk More companies at risk 4.3 survey question 2.5 In your industry, how many companies will lose their place in the top 10 due to digital disruption over next five years? What will your company be? Disruptor or Disrupted 43% 37% Average 25%
  6. 6. 6© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Definitions Source: Global Center for Digital Business Transformation, 2015 Digital Enterprise An ideal end-state whereby an enterprise is fully technology-enabled and optimized. Digital Transformation (Digitizing) The process by which an organization becomes digital. Digital Disrutption is a force that amplifies competition: which can come from any anyone, at any time and from any industry
  7. 7. 7© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Digital Disruption: Top 3 Impacts 2.  Industries will split and recombine – aka “Combinatorial Disruption” 1.  Every company will be a “Tech” 3.  Real Time is too late
  8. 8. 8© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Digital disruption threatens all types of organizations Digital Disruption Is a Constant Force Digital disruption creates new value What is fueling the Vortex? •  The Internet of Everything/Things •  The Modern Consumer •  The Modern Employee
  9. 9. 9© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Delivering the right information to the right person (or machine) at the right time Process Physical devices and objects connected to the Internet and each other for intelligent decision-making; often called Internet of Things (IoT) Things Connecting people in more relevant, valuable ways People Leveraging data into more useful information for decision-making Data The Internet of Everything Is Fueling the Digital Vortex
  10. 10. 10© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential The modern consumer is fueling the Digital Vortex
  11. 11. 11© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Born with cell phones in hand, they account for more than 1/3 of the US labor pool and represent tremendous spending power The Modern Consumer: How Millennials are Fueling Disruption 1.  Millennials expect technology to work 2.  If it doesn’t work on mobile, it doesn’t work 3.  They are the first social generation and they socialize while consuming or deciding to consume your products 4.  They demand self-service options, and crave a personalized experience 5.  They are passionate about values, including the values of the companies they do business with
  12. 12. 12© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential …so is the modern employee
  13. 13. 13© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential The anytime, anywhere workplace The Modern Employee: How Millennials are Changing the Workplace 1.  Mobile & flexible workspaces are a must 2.  Performance is measured in results not time behind the desk 3.  Globalization, the increase in freelance workers and competition are driving anytime – anywhere workspaces 4.  This talent pool picks companies that match their values, so your brand is important
  14. 14. 14© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Examples of Digital Disruption
  15. 15. 15© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Industry Boundaries Are Dissolving Oil & Gas Transportation Technology Electric Utilities Industries Being Unbundled Automotive
  16. 16. 16© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Digital Disruption in Sports •  Fantasy Sports or Betting? Every event, every fan, every sport "As fans choose between the sofa and the stands, teams can’t just fix pain points in the stadium experience, they must create and extend moments of joy that can only be experienced at live events.” Brian Quinn, Principal, Doblin •  Merchandise •  Fan Experience / How do you watch?
  17. 17. 17© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Digital Disruption: A Competitive Edge for Elite Athletes •  Competing / Training •  Connecting to the Event
  18. 18. 18© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Industry Transformation RetailFinancial Services Public SectorOil & Gas Manufacturing
  19. 19. 19© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Digital Transformation’s Impact On The Global Economy Healthcare $1.4T Manufacturing $6.4T Oil & Gas $1.1T Financial Services $3.1T Retail $2.8T Top 10 industries for Digital Value at Stake, 2015-2024 Service Provider $2.0T Transportation $845B Administrative / Waste Management $899B Construction / EPCM $779B Arts / Ent. / Recreation $706B Source: Cisco, 2015
  20. 20. 20© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Top Private Sector Opportunities by Industry Manufacturing 1.  Predictive Maintenance (Analytics) 2.  Quality & Defect Controls Automation 3.  Energy Management 4.  Connected Products Maintenance 5.  Remote Maintenance 6.  Visual Factory 7.  Assembly Line Changeovers Financial Services 1.  Omnichannel Capabilities 2.  Mortgage Advisor / Video-based Experts 3.  Wealth Management — Asset Transfer 4.  Mobile Banking & Payments 5.  Self-serve Segment / Direct Relationship 6.  Virtualized Delivery Model 7.  Claims Management Retail 1.  In-store Analytics 2.  Remote Expert 3.  Theft / Physical Security 4.  Endless Aisles 5.  Checkout Optimizer 6.  Smart Lockers 7.  Out-of-stock Optimizer 1.  SP as an IOT Enabler 2.  Network Transformation 3.  Personalized Service (Analytics) 4.  Churn Control 5.  Intelligent Marketing 6.  Safety and Security 7.  Home Network Remote Access Telecom SP Healthcare 1.  Patient/Medication Safety 2.  Predictive Equipment Maintenance 3.  Big Data Analytics 4.  Administrative Process Automation 5.  Physician Performance Analytics 6.  Consumables Tracking 7.  Healthcare Claims Management Oil & Gas 1.  Recovery Efficiency 2.  Lifting-Process Automation 3.  Remote Monitoring 4.  Drilling Optimization 5.  Project Planning 6.  Oil-spillage Control 7.  Spares / Inventory Management Transportation 1.  Predictive Maintenance 2.  Analytics-driven Fuel Efficiencies 3.  Driver Efficiency 4.  Connected Train 5.  Smart Stations 6.  Below-Wing Operations 7.  Connected Track & Trackside “Horizontals” 1.  Mobile Collaboration 2.  Digital Advertising 3.  Cyber Security 4.  Smart Grid 5.  CoE for Support Functions 6.  Supply Chain 7.  Connected Workplace 8.  Telecommuting 9.  SME Virtualization 10. Payments $23.8T Private Sector Source: Cisco, 2015
  21. 21. 21© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Financial Services
  22. 22. 22© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential * For $10 billion bank (U.S.) or $5 billion bank (all others) Source: Cisco, 2014 (7294 global respondents) Customers want high-value services anytime, anywhere 75% would move their money for one or more digital concepts, including: 1.  Mobile Payments 2.  Virtual Financial Advice 3.  Virtual Mortgage Advice 4.  Automated Advice 5.  Branch Recognition Banks can improve loyalty using digital transformation Implementing digital concepts to improve advice and create convenient and contextual customer experiences can deliver profit increases of *up to 15.2% The Financial Services Industry is Experiencing an Erosion of Customer Loyalty… Source: The Advice Advantage, Cisco 2014
  23. 23. 23© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Kenya’s Financial Transformation: Impacting Global Banking Safaricom’s M-PESA Want to text money? Kenya's been doing it for years The future of money is already happening in Kenya where a mobile phone-based payment system was born out of necessity. CBS 60 Minutes November 19, 2015 How did a cellular provider become a bank? 1.  Born out of necessity 2.  Improved Safety 3.  “Bankless Banking” 4.  Sparking development in rural areas 5.  85,000 Kiosks
  24. 24. 24© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential “Neo-Banks” Specialize in mobile or online banking, without a bank charter Technology Companies Payment Companies Automated Investment Services Digital-Only Banks Fully chartered Retailers Provide branded financial services Moving into traditional banking space … And New Comers Are Ready To Capture This Market Source: The Advice Advantage, Cisco 2014
  25. 25. 25© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Retail
  26. 26. 26© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Social Apps Mobile Big Data Evolving Consumer Expectations Are Disrupting the Retail Landscape U.S. omnichannel retailers with Facebook pages (Q1 2014)1 1: The E-tailing Group, 2014; 2: ComScore, 2014 94% U.S. shoppers that use mobile retail apps at least weekly while shopping 64% retailers that foresee significant growth in amount of data captured by their networks 88% year-over-year growth of mobile commerce (Q2 2014)2 47% Retail Disruption Same customer, different shopper The customer’s needs change with each interaction Technology Customer Expectations
  27. 27. 27© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Digital Retail Concepts Delivers an Integrated, Hyper- Relevant Shopping Experience Hyper- Relevance enables consumers to receive what they want, when and how they want itSource: The Hyper-Relevant Retailer, Cisco 2014
  28. 28. 28© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Public Sector
  29. 29. 29© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential The Public Sector Will Have a Huge Impact on the Economy Cities $817B Digital Value at Stake, 2015-2024 Healthcare $709B Education $101B Infrastructure $538B Transport $282B Defense $1.7T Employee $1.8T Public Sector $5.9T Source: Cisco, 2015
  30. 30. 30© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential How many people are moving into cities around the globe…per hour?
  31. 31. 31© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential A 10 ppl/hr B 100 ppl/hr C 1,000 ppl/hr D 10,000 ppl/hr
  32. 32. 32© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Cities worldwide are urbanizing at the rate of… 10,000 people per hour! Equivalent to one new LONDON every month!
  33. 33. 33© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Rapid Urbanization Requires Digital Transformation Traffic Congestion Mass Transit Parking Affordable Housing Attracting Skilled Workers and Talent Social and Environmental Sustainability Public Safety, Preparedness, and Resiliency Safer Greener Faster More Responsive Accessible Sustainable Livable
  34. 34. 34© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Pervasive connectivity
  35. 35. 35© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential …is creating a fully connected, unsurpassed citizen experience P
  36. 36. 36© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Top Public Sector by Category $5.9T Public Sector City 1.  HH Gas Management 2.  Smart Lighting 3.  HH Electricity Management 4.  Video Surveillance 5.  HH Water Management 6.  Smart Buildings 7.  City WiFi 8.  Tourism 9.  Smart Lotteries 10. Water Management 11. Disaster Response 12. Waste Management 13. Fleet Management 14. Wildfire Suppression 15. Pedestrian Analytics 16. Building Water Management 17. Correction Visits 18. Snow Plows 19. Offender Transport 20. Emergency Text/Voice Education 1.  Connected Learning 2.  Higher Education 3.  Campus Wi-Fi 4.  Campus Student Services Transport 1.  Expressway Management 2.  Congestion Charging 3.  Local Metro 4.  Parking 5.  Railway passengers (PS) 6.  Traffic control 7.  Connected Bus 8.  Connected Fleets Infrastructure 1.  Patient Benefits 2.  Hospitals 3.  Particulate Monitoring 4.  Noise Monitoring 5.  Allergen Monitoring Healthcare 1.  Smart Transmission Grid (PS) 2.  Open Data 3.  Cybersecurity (PS) 4.  Fast IT 5.  Next-Generation Broadband 6.  Bridge Monitoring 7.  Connected Stadium . Employee 1.  Mobile Collaboration BYOD (PS) 2.  Collaborative Connected Workplace 3.  Telecommuting (PS) 4.  SME Virtualization 5.  Remote Kiosks 6.  Business Travel Avoidance (PS) 7.  CoE for Support Functions 8.  Virtual Attendants 9.  Virtual Trainer 10. Virtual Desktop Saving (PS) Source: Cisco, 2015
  37. 37. 37© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Even with the Risk of Market Turbulence, Most See Digital Vortex as a Force for Good …is a form of progress …improves value for customers Digital disruption… (75%) (72%) …empowers individuals (66%) …is good for society (63%) …improves quality of life (63%) Respondents who “somewhat” or “strongly” agree with each of these statements Source: Global Center for Digital Business Transformation, 2015
  38. 38. 38© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential …But Most Companies Are Not Responding Does not recognize or is not responding appropriately Taking “follower” approach Actively responding 43% 32% 25% Responses to Digital Disruption In general, what is the attitude of your company’s leadership toward digital disruption?
  39. 39. 39© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential …So How Do We Get Started? 1.  Boardroom Mindset 2.  IT’s New Roles 3.  Fast IT – An Operating Model 4.  Assess Your Digital Maturity 5.  Focus on the Network as the Platform 6.  Turn Data Into Insights
  40. 40. 40© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Digital Transformation is a Boardroom Mindset Changing Culture, Technology and Business Models UPS My Choice Delivery Control Personalized Service Customer Experience Physical and Virtual RFID Content Workforce Efficiency WIP Inventory and Part Tracking American Express Personalized Service Through Mobile 40© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Starbucks Apps Order Ahead Skip the Line 3 Attributes for Success: Hyper Aware, Predictive, Agile
  41. 41. 41© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Optimizer Optimize business processes Machine 2 Machine / Augmented Decisions / Analytics Efficiencies – digitize everything and everywhere 41 IT’s New Roles Accelerator Take ideas and move them to production quickly 2.0 Accelerate time from innovation to exectuion Distributed Connectivity and Intelligence Enabler Provide the platform for Innovation Reduced Costs (Opex and Capex) Faster Response Times to Customer Needs
  42. 42. 42© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Digital Transformation Requires “FAST IT” An IT Operating Model Reduce Complexity Enable Open/programmable infrastructure Automate Everything Simplify Capitalize on Data Improve Visibility Process contextual data: in motion and at the edge Think Smart IT should create the platform for others to innovate on Before: discover, harden, enforce During: detect, block, defend After: scope, contain, remediate Drive Security
  43. 43. 43© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Customer Experience Assess Your Digital Maturity Fundamentals for collaborative experiences Collaboration Imperative Workforce Experience Business Imperative How invested are your leaders? Are they investing? Create Omni- Channel Experience Predict Customer Behavior Using Analytics and Insight Enhance Point of Sale and Service Experience Enable Digital Workforce Transform the Workplace Deliver Effective Meetings and Training Virtual Expertise Mobile Experience Digital Branch Platform Workspace Management Tools Mobile Workspace Tech-Enabled Workspace Business Process To what level are you digitizing your processes? Provide remote expertise to any location or device Differentiate shoppers based on their shopping patterns Recognize Branch customers upon entry for personalized service Locate and reserve meeting rooms via mobile device Allow secure remote access via mobile device Enable employees to join meetings from any device
  44. 44. 44© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Success Requires Connectivity App Experience (Akamai) Network as a Sensor/ enforcer Virtualized WAN Services LAN/WAN Policy, Orchestration, Ecosystem Partners, Security Cisco UCS Cisco Nexus ACI Programmable Fabric Programmable Network Policy-Based, Open Integrated Infrastructure Cisco and Partner Intercloud Services Cisco ONE Enterprise Cloud Suite Cisco OpenStack Private Cloud Cisco Connected Analytics Unified Access IoT System Cloud- Managed Mobility Express Make sure you have a Digital Ready Network Simplify, Modernize, Optimize
  45. 45. 45© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Your Platform For Innovation Is Your Network
  46. 46. 46© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Turn Data into Insights Analytics will drive nearly To progress from data to insight requires analytics across: People Process Things Analytics at the “edge” [at or near the location where the data is generated] can be particularly valuable where there are latency or bandwidth constraints of IoE Value 40% Source: Cisco Consulting Services, 2014
  47. 47. 47© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Lead from the Top Down Digital transformation must involve the executive leadership team and the board Create the Workforce of the Future Transformation requires workers that are tech savvy, creative, and accustomed to constant change Digitize Everything Knock down silos and drive new culture of digitizing all of your processes, products and buildings Thriving in the Digital Vortex Ideate and Innovate Fast Endow employees with the tools, data, processes, and information to excel Simplify and Modernize your IT Reduce the complexity of your systems. Ensure you have a foundation that supports the rapidly growing demand for connectivity Connect Everything ….modernize your network so you can provide the platform for innovation
  48. 48. 48© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential At the blistering speed of Digital: How will the Digital Vortex change your life?

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