Sean Murphy, CEO of Lootok, presented at the RIMS 2016 Conference about Five essential crisis management capabilities. This session gets straight to the roots of any crisis management program. Understanding the differences between well-defined and complex domains will allow you to evaluate your program’s effectiveness. Improve your crisis management methods with situation awareness, common operating picture, common ground, threat intelligence, and a command and control framework. Consider team training for generating on-the-fly creativity. And explore decision making, shifting responsibilities and getting leadership support for your initiative.

1. Five Essential Crisis
Management CapabilitiesTLT030
Sean Murphy
CEO & President, Lootok
Sean is CEO & President of Lootok, an operational risk
management consulting firm based in New York.
Founded in 2006, Lootok brings a fresh perspective to
managing organizational resiliency initiatives including
business continuity and crisis management.

2. “You’d be
surprised how
much it costs
to look this
cheap!”
DOLLY PARTON

3. LEARN BY SEEING
What do you see?

4. “The
strangeness
will wear off
and I think we
will discover
the deeper
meaning in
modern art.”
JACKSON POLLOCK

5. LEARN BY SEEING
What do you see?

6. “You want a valve
that doesn't leak and
you try everything
possible to develop
one. But the real
world provides you
with a leaky valve.
You have to
determine how much
leakiness you can
tolerate.”
ARTHUR RUDOLPH

7. WE LIVE IN AN ERA OF COMPLEX
Local, regional & global change

8. “If I had better
foresight, maybe I
could have
improved things a
little bit. But
frankly, if I had
perfect foresight, I
would never have
taken this job in
the first place. ”
RICHARD F. SYRON

9. It all begins with leadership
and basic capabilities.
1. Command and Control Framework
2. Threat Intelligence
3. Situation Awareness
4. Common Operating Picture
5. Common Ground

10. What do we need?
• A framework
• Information
• Organization

11. • Full spectrum
• Command &
control
WHAT DO WE NEED?
A framework

12. WHAT DO WE NEED? A FRAMEWORK.
Full spectrum
1. Initiate 2. Discover 3.PlanGET READY
5. Scan & detect4. PracticeSTAY ALERT
6. Respond 7. ResumeTAKE ACTION

13. WHAT DO WE NEED? A FRAMEWORK.
Command & control
Understand what happened
What is the actual or potential impact?
Visualize you goals
How will you achieve them?
Describe the information that needs to be shared
How will you communicate?
Direct what information must be shared
What resources will you allocate?
Assess the outcome
Has anything changed?

14. “Let our advance
worrying
become advance
thinking and
planning.”
WINSTON CHURCHILL

15. • Threat
intelligence
• Situation
awareness
• Common
operating
picture
WHAT DO WE NEED?
Information

16. “I’m afraid
that if you
look at a
thing long
enough, it
loses all of
its meaning.”
ANDY WARHOL

17. WHAT DO WE NEED? INFORMATION
Threat intelligence
• Situation awareness
• Strategic responsiveness
• Intelligence Surveillance
Reconnaissance (ISR)
• Threat effects

18. WHAT DO WE NEED? INFORMATION
Situational awareness
• Level 1: Perception – to
perceive (see) the status,
attributes, and dynamics of
relevant elements in the
environment.
• Level 2: Comprehension – to
understand what the data
and cues perceived mean in
relation to relevant goals and
objectives.
• Level 3: Projection – to
predict what those elements
will do in the future (at least
in the short-term).

19. WHAT DO WE NEED? INFORMATION
Common operating picture

20. Adapt to your environment

21. • Common ground
• Tacit knowledge
WHAT DO WE NEED?
Organization

22. • Healthy conflict
• Common ground is never as good as we think it is, and it is
always eroding. We can’t prevent its erosion, especially under
complex and changing conditions. When goals, roles, and
abilities change, we can’t count on sustaining common ground.
Common ground also erodes because we have different life
experiences that affect how we see things. Teams that have
worked together for a while have shared working experiences
and precedents about how to handle situations. That’s why
bringing a new team members creates risks. The new members
don’t have the shared experiences of the rest of the team
WHAT DO WE NEED? ORGANIZATION
Common ground

23. • Intuition
• Judgment
• Experience
WHAT DO WE NEED? ORGANIZATION
Tacit knowledge

24. “Make sure
that the
probability
of the
unacceptable
is nil.”
RAY DALIO

25. Questions
Sean Murphy
CEO & President, Lootok
Sean is CEO & President of Lootok, an
operational risk management consulting firm
based in New York. Founded in 2006, Lootok
brings a fresh perspective to managing
organizational resiliency initiatives including
business continuity and crisis management.
http://www.lootok.com

27. WHAT DO WE NEED? A FRAMEWORK.
Command & control

28. • Emergent behavior
WHAT DO WE NEED? ORGANIZATION
Management by discovery