Taken from our CIO Edge Mexico event on the 1st of December 2022, we hear from Rimini Street's Bill Allen (VP Central) & Norma Juárez (Mexico Sales Director), their session covered: Transformation During Disruption - Organizations that will survive and go on to thrive as tomorrow’s leaders will navigate these turbulent times successfully by adjusting their business and IT priorities, objectives, and investments NOW. - Managing IT budget strategy, the smart way - How can you save more than $30mm in TCO at the same time you strengthen your enterprise software security - How to overcome the skill gaps in IT To hear more about how Rimini Street can assist you, contact our team and we will arrange a free face-to-face or virtual consultation with Bill and Norma, or contact them directly: NJMora@riministreet.com www.riministreet.com hello@enterprise-edge.com

1. Bill Allen, VP Rimini Street, Inc.
Norma Juárez, México Sales Director
Transformation During
Disruption

2. Company Overview
Over
$6B
in client savings
Over
4,900
clients served
180
Fortune 500
and Global 100
clients served
159
countries
supported
Rimini Street’s mission is to provide
extraordinary technology solutions
powered by extraordinary people
that achieve each client’s strategic,
operational, and financial goals.

3. Everything is Changing
Property of Rimini Street ©2022 | Proprietary and Confidential 3
Organizations that will survive and go on to thrive as tomorrow’s leaders will navigate these turbulent times
successfully by adjusting their business and IT priorities, objectives, and investments NOW.
Geo-political issues
• War, conflict & sanctions
• Pandemic
• Environment, Social & Governance (ESG)
• De-globalization
Financial uncertainty
• Rising interest rates
• Inflation
• Market fluctuations
Business and technology
challenges
• Limited innovation
budgets
• Supply chain disruption
• Changed work models
• Cyber security
• Labor shortages
• ERP (legacy tech)
challenges

4. Mexico: A Shift Into the Future
4
Spending plans and
technology trends
Latin Americas enterprises
will rebalance their
technology portfolios
prioritizing
1. Cybersecurity
2. BI & data analytics
3. Integration technologies
4. Cloud platforms
5. Digital business
transformation
Only a minority of the
Spanish LA companies
use the key practices
related to composable
business
Source: 2022 Gartner CIO and Technology
Executive Survey
2020
Resilience: alignment,
anticipation, adaptability
Becoming ready to
respond disruption
2021
Composable business:
principles, directions
Solving the adaptive
responsive problem
2022
Where next: anywhere,
everywhere & beyond
Empowering and
connecting people to lead

5. Tomorrow
THE
BUDGET
GOAL
60%
TO OPERATE THE
BUSINESS
40%
BUSINESS
TRANSFORMATION
Managing the IT Budget Strategy
Property of Rimini Street ©2022 | Proprietary and Confidential 5
THE
BUDGET
CHALLENGE
Today
90%
ONGOING
OPERATIONS &
ENHANCEMENTS
10%
BUSINESS
TRANSFORMATION
In Spanish Latam, 78% CIO´s expected increase in Revenue in 2022
But only 62% expected increase in IT Budget

6. RIMINI PROTECT - OCTOBER 2022
 Goal: Strategic efficiency drive lead by AlixPartners
 Need: Avoid multiple upgrades right before key peak season
 Concern: Code freeze over Peak, CISO resource constrained
SITUATION
 $30m+ in total savings
 Protection from JAVA deserialization attacks
 Roadmap control
BUSINESS OUTCOMES
CASE
STUDY
Major Retailer Adopts
Security Solutions
to Reduce Risk and
Better Protect their
Oracle Landscape

7. A Smart Path Forward – How They Did It
Property of Rimini Street ©2022 | Proprietary and Confidential 8
Before: High-cost, low quality of service, several IT
suppliers to manage, inexistent digital channels
After: Savings greater than 50% in SAP maintenance
costs; greater efficiency in tax, legal, and regulatory
updates. Unified support includes incident
management, service requests, and minor
improvements, resulting in fewer handoffs among
multiple suppliers and reduced backlogs.
Before: IT skills gap, volume of activities to run
and maintain the business didn’t leave time and
budget to focus on innovation
After: Rimini Street managing and enhancing
Amaggi’s entire SAP application infrastructure;
finding new ways to drive automation and optimize
business processes
Valdemar Castilho
IT Operations Manager
Iguatemi
Wagner Biasi
Shared Services General Manager
Amaggi
Being able to redirect IT resources to carry out
a series of innovative projects was a
fundamental triumph for us. In addition to the
seniority of the engineers and extremely fast
response time, after the implementation of Rimini
AMS, we don´t waste time managing tickets anymore”
Choosing Rimini Street as the IT partner was
strategic to optimize resources and support our
business growth and focus on innovation and increase
operational efficiency. By selecting the same vendor for
both managed and support services for SAP, the IT team
shifted from run and maintain activities to work on
things that drive the business.

8. A Smart Path Forward – How They Did It
Property of Rimini Street ©2022 | Proprietary and Confidential 9
Before: In a competitive wireless market, adapt to
post-COVID changing consumer dynamics
After: Optimized costs to enhance complex global
supply chain & improve customer buying experience
Before: How to accelerate cloud transformation and
adopt new IT capabilities; seeking to reduce its Oracle
footprint significantly
After: Combined Rimini Street’s third-party support
with a migration of in-house applications to Postgres.
…When we looked at the service from SAP versus
the value…We estimated that SAP only covered about 20%-
30% of our support issues due to our customizations, which
meant the cost of each support ticket was in the tens of
thousands of dollars.”
Erik LaValle
Senior Director Product & Technology For
Supply Chain, T-Mobile
It was very tense with Oracle. Our strategy
was that we would have no on-premise Oracle
maintenance. Either we use Rimini Street or move to
Oracle’s database-as-a-service. We did not want to
be stuck on a three-year Oracle contract”
Nicolas Forgues
CTO, Carrefour

9. A Smart Path Forward – How They Did It
Property of Rimini Street ©2022 | Proprietary and Confidential 10
Before: High-cost, yet inadequate vendor support for issues
with critical systems issues
After: Reduced IT support costs enabled new investments
for projects such as flexible work environments, company-
wide digitization efforts, and future AI initiatives.
Before: Quality of vendor-provided support continued to
decline, while costs (and security risks) increased
After: Saxa maintains security compliance standards while
optimizing systems that were too complex to address with
vendor maintenance, enabling a stable and efficient digital
transformation
With the resources we have freed up as
a result of this switch, we aim to invest in areas of
corporate growth including overseas expansion and
will work closely with Rimini Street to build our own
IT roadmap for the future...
Shinya Hattori
CIO and GM of Information Systems,
Mitsubishi Corporation Life Sciences
Mitsubishi Corporation
Life Sciences Limited
…as a benefit [of adopting Rimini
Street], we have a dedicated maintenance
support for 15 years, half the maintenance cost,
and take care of add-ons and performance,
which is a very large benefit.
Masashi Inoue
General Manager, Information Systems
Saxa

10. A Smart Path Forward – How They Did It
11
Before: Recognized benefits of expanding ERP function
globally, determined that new updates provided by vendor
were not necessary
After: realized immediate 50% savings on support;
implemented cloud and next-generation security systems
while maximizing the value of their current SAP system
Before: Rapid growth puts increased demand on IT team
and budgets; requires AMS partner to cover gaps
After: Fixed subscription costs, responsive fulfillment of
Salesforce enhancement requests, and flexibility to hire
breadth of skills to enable multiple new projects
Rather than having to hire conventional
Salesforce administrators, I can now consider
candidates with the skills and talents to create a
much wider impact.
Patrick Haley
Senior Director of Sales Operations,
NTT Global Data Centers of America
…it became possible to invest in an IT
environment with the latest technology, while
maximizing the value of our current ERP
system… we have been able to plan for and fund
our business initiatives over the next five years.
Hiroshi Okada
Director, Management Information Systems,
Gree, Inc.

11. Professional Services and Solutions
27%
25%
19%
11%
12%
6%
Manufacturing
TMT
Services
Public Sector & Education
Healthcare & Retail
Company Snapshot
Rimini Street is a global provider of unified support and managed service solutions for enterprise software
Property of Rimini Street ©2022 | Proprietary and Confidential 12
Strong Revenue Growth Profile
Founded: 2005
Public: Nasdaq: RMNI
Global Headquarters: Las Vegas, NV USA
Employees(1): 1,830+
Signed Clients: 4,800+ (includes 180+ Fortune 500 and Global 100)
Global Mkt Share (2) : 86%+
Avg Case Client Sat: 4.9+/5.0
Global Reach: 21 countries of operation, supporting clients in 159 countries
Global Platform
Revenue by Industry(1)
1 FY 2021
2 Based on Gartner metrics for independent support of Oracle and SAP products
3 FY 2021, “Other” includes Americas excluding the U.S.
Security, Interoperability & Integration, Monitoring & Health Checks, Cloud, License,
DB Migration, Technical & Functional Consulting
53%
26%
14%
7%
U.S. APAC EMEA Other
Many Supported Products and Services
Security, Monitoring
Cloud & Interoperability
Revenue by Geography(3)
Support Services Managed Services