Lauren Fritsch's slides from CELEBRATE 2015, Tech.co's annual conference and startup competition.
This workshop covers the basics of Customer Experience and provides a framework for crafting emotional, sticky CX that drives conversion online and off, higher lifetime value of customers and word of mouth referrals.
Barriers of Design in Business | Morgenbooster #861508 A/S
At this Morgenbooster Creative Director, Tore Rosbo, shared his experiences on barriers causing design and brand projects to fail, and how to succeed with great customer brand experiences.
Watch and download video and slides here: https://1508.dk/morgenbooster/barriers-of-design-in-business/
Ash Mauray of LeanStack at BoS USA 2016.
See all talks here: http://businessofsoftware.org/2016/07/all-talks-from-business-of-software-conferences-in-one-place-saas-software-talks/
Lauren Fritsch's slides from CELEBRATE 2015, Tech.co's annual conference and startup competition.
This workshop covers the basics of Customer Experience and provides a framework for crafting emotional, sticky CX that drives conversion online and off, higher lifetime value of customers and word of mouth referrals.
Barriers of Design in Business | Morgenbooster #861508 A/S
At this Morgenbooster Creative Director, Tore Rosbo, shared his experiences on barriers causing design and brand projects to fail, and how to succeed with great customer brand experiences.
Watch and download video and slides here: https://1508.dk/morgenbooster/barriers-of-design-in-business/
Ash Mauray of LeanStack at BoS USA 2016.
See all talks here: http://businessofsoftware.org/2016/07/all-talks-from-business-of-software-conferences-in-one-place-saas-software-talks/
How to price your freelance design workInVision App
How do those freelance designers you look up to set their prices, while most of us are struggling to pay for the lifestyle we want? This webinar will teach you how to increase your value to clients so you both can feel comfortable with your rates. We'll learn about how to set your pricing, how to negotiate, and ways to keep your clients happy.
14 Tips to Entrepreneurs to start the Right StuffPatrick Stähler
14 tips for Entrepreneurs how they can develop from an idea the Right Thing. The Right is being loved by your customers, gives meaning to you and employees and is profitable. Finding and later doing the Right Thing is an agile and iterative learning journey. With these 14 tips you can profit from the experience of successful entrepreneurs since you do not have to experience and fail by yourself. Hopefully, the slide deck helps other entrepreneurs.
10 Colossal Screwups I Made While Building a Global Design OrganizationBill Bulman
Learn the 10 Colossal Screwups I Made While Building a Global Design Organization.
Presented at STLUX conference in St Louis on 3.14.14.
What happens when you take a job with a large corporation and the only goal is to scale like
crazy? Learn 10 great lessons I learned when I built a 160-person global Design/UX team in less than 4 years.
Experience mapping - from visualizing value to taking actionProduct Anonymous
Jim Kalbach shares his knowledge and experience in the customer mapping space prior to the launch of his book Mapping Experiences. We were honoured to have him cover the the steps to help reverse business thinking by visualizing actual value to arrive at human-centered concepts that are market validated.
Designing Customer Experiences & Making an Impact in an Exponential World - Keynote by Laila Pawlak during the Service Design Days, Barcelona 8th Oct 2016
Your path to product: how to build a sustainable business by productizing wha...Matteo Cassese
After giving up my addiction to salary and two and a half years into my adventure as a freelancer I have encountered the following problem: how to extract the most value from my time?
I invite you on a journey to explore how ideas acquire value, what is the value chain of bestselling authors and what are the traits that are needed to solve the value/time problem. So you know beforehand, I have found those traits to be openness, service and design.
In this Morgenbooster Adam Voigt, UX Designer at 1508, and Mikkel Jespersen, co-founder and partner at 1508, will investigate the potentials of Customer Journey Mapping.
Bootstrap Business Seminar 4: Building a Business ModelCityStarters
Presentation by Ben Mumby-Croft for City University London's Bootstrap Business Seminar programme. This presentation focuses on the Business Model Canvas and how to plan your business model.
first steps for starting business, best ways to start a business, to understand how to make decisions, how to start a new business, experiments for business, how to decide what business to start, how to start a business, where to start a business.
How to price your freelance design workInVision App
How do those freelance designers you look up to set their prices, while most of us are struggling to pay for the lifestyle we want? This webinar will teach you how to increase your value to clients so you both can feel comfortable with your rates. We'll learn about how to set your pricing, how to negotiate, and ways to keep your clients happy.
14 Tips to Entrepreneurs to start the Right StuffPatrick Stähler
14 tips for Entrepreneurs how they can develop from an idea the Right Thing. The Right is being loved by your customers, gives meaning to you and employees and is profitable. Finding and later doing the Right Thing is an agile and iterative learning journey. With these 14 tips you can profit from the experience of successful entrepreneurs since you do not have to experience and fail by yourself. Hopefully, the slide deck helps other entrepreneurs.
10 Colossal Screwups I Made While Building a Global Design OrganizationBill Bulman
Learn the 10 Colossal Screwups I Made While Building a Global Design Organization.
Presented at STLUX conference in St Louis on 3.14.14.
What happens when you take a job with a large corporation and the only goal is to scale like
crazy? Learn 10 great lessons I learned when I built a 160-person global Design/UX team in less than 4 years.
Experience mapping - from visualizing value to taking actionProduct Anonymous
Jim Kalbach shares his knowledge and experience in the customer mapping space prior to the launch of his book Mapping Experiences. We were honoured to have him cover the the steps to help reverse business thinking by visualizing actual value to arrive at human-centered concepts that are market validated.
Designing Customer Experiences & Making an Impact in an Exponential World - Keynote by Laila Pawlak during the Service Design Days, Barcelona 8th Oct 2016
Your path to product: how to build a sustainable business by productizing wha...Matteo Cassese
After giving up my addiction to salary and two and a half years into my adventure as a freelancer I have encountered the following problem: how to extract the most value from my time?
I invite you on a journey to explore how ideas acquire value, what is the value chain of bestselling authors and what are the traits that are needed to solve the value/time problem. So you know beforehand, I have found those traits to be openness, service and design.
In this Morgenbooster Adam Voigt, UX Designer at 1508, and Mikkel Jespersen, co-founder and partner at 1508, will investigate the potentials of Customer Journey Mapping.
Bootstrap Business Seminar 4: Building a Business ModelCityStarters
Presentation by Ben Mumby-Croft for City University London's Bootstrap Business Seminar programme. This presentation focuses on the Business Model Canvas and how to plan your business model.
first steps for starting business, best ways to start a business, to understand how to make decisions, how to start a new business, experiments for business, how to decide what business to start, how to start a business, where to start a business.
My presentaiton for the Retail Financial Lending Summit 2010 - a summit that aims to provide innovative ideas that deliver impact.
The new realities of marketing and what it all
means for banking and retail lending- Insights
from one of the world's leading brand experience
agencies:
•The move from promotion-based brands to reality based brands and the rise of experience brands
• The difference between customer service and
customer experience...and how to measure it...through satisfaction, or something more?
• The new demands on the human face of banking and financial services and how experience innovation can be a killer app.
• The role of every customer experience touch point... online and offline, temporary and permanent, human and technological
How to build a Happy Profit Happy People Company?Dirk Minnebo
Customers are changing your business, dramatically.
How to get closer to them and your employees?
Start building a Happy Profit Happy People Company.
Here's how!
I am a professional creative who spends quite a bit of time talking
about, and selling my creative work. This workshop summarises all of the little
tips and truths I’ve picked up from my talented colleagues over the years.
It was inspired by the fact there are so many courses about craft for designers,
writers and creatives of all disciplines, but very little in the way of practical tips
about showing and selling your own work.
This workshop is my attempt to correct this.
Nowadays markets require CEO's who are more than top executives and linear thinkers. We need them to think and act like designers. Why? Designers think differently. In nowadays world we need not to just execute but we need to understand our customers better. We need to continuously improve our business model. We need in - order to be competitive - to apply new tools, develop new skills and get new mindsets. And this is what the presentation is about. We need CEO's to go back to school. Not for their MBA but for their Design MBA.
How To Build a Company in 60 Minutes (Plus 10 Years to Execute) – A Crash Cou...Jay DeSchutter
How to build a company in 60 minutes (plus 10 years to execute) – A crash course in lean.
A presentation given to SFU SEY Jumpstart program on the lean methodology and canvas.
The presentation was delivered by Julian DeSchutter and Paul Davidescu.
Resources:
Books
The Lean Start-Up: http://www.amazon.com/The-Lean-Startup-Entrepreneurs-Continuous/dp/0307887898
Lean Analytics: http://www.amazon.com/Lean-Analytics-Better-Startup-OReilly/dp/1449335675
Business Model Canvas: http://www.amazon.ca/Business-Model-Generation-Visionaries-Challengers/dp/0470876417
Running Lean: http://www.amazon.com/Running-Lean-Iterate-Works-OReilly/dp/1449305172
Websites:
Lean Stack: https://www.leanstack.com/
Ash Maurya - Practice Trumps Theory: http://www.practicetrumpstheory.com/
The Lean Startup: http://theleanstartup.com
Business Model Generation: http://www.businessmodelgeneration.com/canvas
This is the presentation deck from the June 14th Working Lunch '2016 The Year of Innovation' hosted by e3. It includes a list of the different models of innovation as well as the advice provided by David Ward, Director of Marketing and Innovation at Yodel.
Want to start a company? Have a product idea? Want to be a Founder or Entrepreneur? Here are the 3 things you need to do to launch a startup. I also provide tips, trick and thoughts on startup pitfalls and ways to succeed.
3. Will you ride it or watch others do it?
NEW
RETAIL
WAVE
4. It’s too late to WATCH & DREAM
the time has come to DREAM & DO
NEW
RETAIL
WAVE
5. Don’t try to face this wave alone
NEW
RETAIL
WAVE
6. TIM GIELENRETAIL EXPERIENCE INNOVATION PRACTITIONER
FORMER STORE MANAGER ON A MISSION TO
MAKE RETAIL A BETTER PLACE FOR THE PEOPLE
THAT SHOP IN IT AND THE PEOPLE THAT WORK IN IT
7. “You’ve got to start with
the customer experience
and work back toward the
technology - not the other
way around.”
Steve Jobs
8. THE DIGITAL
WINE ISLE
How a human centered approach
to design led to a meaningful
customer and employee
experience
12. Customer centricity is about
having constant focus on how to
avoid your problems becoming
the customers problems
UNDERSTAND
THE PROBLEM
Customer Employee
Organization
PROBLEM
22. Fully documented blueprint of the
solution with user and employee
experience, UX pre-study,
hardware requirements, …
THE EXPERIENCE
BLUEPRINT
23. EXPLORE
THE JOURNEY
The questions nor the answers
that matter are in your inbox
BUILD THE BUSINESS CASE
Define your goals, KPI’s and
how you will measure results