FSM Grid, a field service management software that reduces human error and improves overall field service operations, is powered by the latest technologies such as AI, cloud, and IoT integration solutions. Our field service software is dominant and unique in addressing various challenges faced by businesses across different verticals, such as manufacturing, medical equipment, telecom, HVAC, service providers, computer and office equipment, etc. We have field service experts providing top-notch field management solutions to businesses, including automating service management, scheduling, dispatching, routing, work orders, back-office integrations, inventory control, the creation of dynamic forms, customer portals, quotations, analytics, and report generation. Learn More - https://www.fsmglobal.com/fsm-grid/

1. Innovationin
Field Service Management
80,000+
Users Across
Multiple Industries
30%
Cost
Savings
85%
Improvement in
SLA Compliance
Improvement
in Technician
Utilization
75%
Increase in Issues
Resolved by Technicians
on First Visits
82%

2. An Intelligent Approach to
Field Service Management
Our 360 Degree Approach
With an industry-leading innovation roadmap, FSM Grid delivers an omnichannel field
service management solution that empowers your mobile workforce while putting
you in full control.
Our customizable AI-enriched platform also delivers multivendor management, the
ability to integrate IoT devices, and inventory control.
FSM Grid creates a full 360 degree approach with modules that cover technician needs,
administrator requirements, and customer requests.
What makes us different?
Admin Portal
• Configuring Controlling
• Intelligent Reports
Customer Portal
• Complaints Registration – Self-Service
• Ticket Tracking
Vendor Portal
• Manage vendor resources
• Track KPIs and efficiency
Mobile Technician App
• GPS tracking
• iOS + Android
Rapid Implementation Fully Configurable
Constant Innovation
Roadmap
Our ecosystem includes:
Offline Functionality
for Mobile App
Cloud or On-premises
Deployment
Exceptional
Customization

3. Empowering Your Teams
FSM Grid creates advantages that work across multiple levels of your organization, from
people in the field to those making scheduling decisions and even high-level
decision-makers who set strategy.
With a revamped, easy-to-use hybrid mobile app, we help your teams perform better.
FSM Grid unlocks superior service, leading to higher customer satisfaction.
CEO/CXO
Better business visibility
with improved planning
and forecasting
Field Technician
Support the library and live chat
with video for better fix rates.
Seamless coordination with the
back office.
Field Service Manager
Real-time asset visibility and
better response for greater
customer satisfaction
Vendors
Manage your own technicians,
automate dispatching, and
evaluate performance with
comprehensive reporting.
Dispatcher
Automatic scheduling,
skill-matching, and effective
resource utilization
End Customer
Self-servicing capability (including
appointment selection), real-time
updates, ticket tracking, and
technician location.
$
$
$

4. Industry-leading Features
FSM Grid has an industry-leading innovation cycle, with new features added constantly
in response to client needs.
Intelligent
Scheduling
Preventive
Maintenance
Multiple Vendor
Management
Dashboards, Analytics
Reports Builder
Billing
Invoice
Quotation
Vendor
Portal
Work Order
Management
Technician/Crew
Management
Inventory Management
with 3 Varied Options
Location Management
with GPS History Tracking
Project Management with
Milestones Budgeting
Customer Portal with
Self-Service Capabilities
IoT Driven Predictive
Maintenance
Customer and Site
Management
Contract / SLA
Management
Back Office Integration
with Event Triggers
Dynamic Forms
and Checklists
Knowledge
Management
Asset
Management
Workflow
Management
FSM AI based
GPT
Admin
Module
Scheduling Dispatching with numerous configurable
parameters including Technician Skill Matching
Mobile Application
Android iOS

5. has recognized us!
Success Stories
Constant innovation has won us recognition from our peers, clients, and the world’s
leading market research firms.
• Reducing SLA violations by 80% for a Middle
Eastern telecom company
• Increased technician utilization by 75% for a
medical equipment company
• Improving efficiency and resource utilization
for a retail giant
Let’s chat about how we can empower you and your teams in the field!
Recognized as a
‘Niche Player’ in the 2020
Gartner Magic Quadrant for
Field Service Management
Got listed in the
Market Guide for Field Service
Management 2023
by Gartner.
Recognized as an
Honorable Mention in the 2022
Gartner Magic Quadrant for
Field Service Management
Got mentioned in the
Gartner Critical
Capabilities Report
for Field Service
Management 2020.
www.fsmglobal.com sales@fsmglobal.com