Coordinate Field Service Management Software operations in real-time, manage your entire mobile workforce, and improve job efficiencies to provide an incredible customer experience. https://kloudgin.com/products/field-service-management/

1. Field service organizations today face pressure
to reduce costs, improve service delivery and
move toward sustainability. Yet many struggle
with information silos and poor data compliance –
byproducts of cobbled-together solutions and poor
usability. KloudGin understands that achieving new
standards of efficiency and productivity depend on
eliminating silos and providing full engagement to the
last mile. Welcome to KloudGin Field Service Suite.
Single Face of Work
Our Field Service Suite enables scheduling and management of all work streams. Everything related to work
orders, resources, vehicles, communications, customers and collaboration is brought together in a single
configurable business process. Leveraging automation and machine learning, KloudGin Field Service Suite
optimizes the prioritization, scheduling, routing and completion of field service jobs.
01
Field Service Suite
SINGLE FACE OF WORK
kloudgin.com
Increase work order completion
rates by up to 100%
Reduce cost of ownership by 40%
Achieve 10X reduction in
implementation time
KloudGin enables customers to:
100%
40%
10x
DATASHEET

2. 02
Turbocharge Field Teams
KloudGin’s mobile app is built as a native application that takes
advantage of the features and functionality built into the operating
system of the mobile device. That means it runs faster and has a
familiar look and feel, making it easier for field employees to adopt,
learn and use. The mobile app delivers information to the field team
when and where they need it with real-time work updates between
field and dispatchers. Fast access to critical information is available
on customer, account, premise, safety hazards, and asset/equipment
details, as well as schedules, history, work order instructions, steps
and manuals. Field data is captured in real time along with pictures
and notes to substantially reduce job times, boost wrench time, and
improve customer satisfaction.
Automated scheduling engine
helps streamline the process
of work order assignments
Dispatch Auto Scheduler
mode uses machine
learning to increase safety
and productivity
Built-in business analytics
and reporting
Design Studio to tailor user
interfaces and workflows to
unique needs
Single cloud platform runs
globally on Amazon Web
Services (AWS)
Native mobile app for Apple
iOS and Android
Integration engine and
adaptors (Oracle ERP, Oracle
NetSuite, Sage Intacct,
CC&B, CIS, ESRI GIS, Single
Sign On, IoT/ PLCs/ SCADA)
Key Features
Enhance Customer Experience
With availability of real-time data, field employees can readily
respond to customer questions. Leveraging big data science,
KloudGin delivers unfailingly accurate work route schedules,
manages materials and inventory, intelligently predicts maintenance
needs and time-to-repair based on historical data (including crew
performance) for an incredible customer service experience. And,
with the Connected Customer App, your customers can track
assigned technician arrival and work status and receive alerts and
notifications for outages and other planned maintenance activities.
kloudgin.com

3. 03
Field Service Mobility
Deliver information to your field team when and where they need
it, even when they’re offline. From any device, workers can access
customer, account, premise and asset details as well as schedules,
work order instructions, steps and manuals.
Scheduling & Routing
A modern AI-driven scheduling engine ensures that the right
technicians, contractor crews and equipment are dispatched. Utilizing
configurable work order processes, required planning and estimates
can be verified before scheduling work orders to crews. Real-time
routing factors in traffic, potential delays, priority and distance.
KloudGin has re-imagined field
service and asset management
technology, devising the first-
ever single cloud solution, built
for workers and solving to the
last mile
KloudGin connects customers,
employees, contractors, sensors,
devices and equipment for easy
access to real-time data
Harnessing the latest in cloud,
ML, AI, mobility, IoT and Big
Data technology, the KloudGin
platform is foundational,
adaptable and agile providing
an advanced interface for
today and tomorrow
Why Choose
KloudGin
Work Order Management
Obtain a 360-degree digital view to track and manage the entire
workforce in real time. Updates are dynamic with live up-to-the-minute
visual displays of work order status and completions. Configurable
workflows and automatic alerts allow dispatchers to speed resolution and
improve field service outcomes. Additional controls are provided through
geofencing in the KloudGin mobile app which prohibits the crew from
starting work prior to arriving inside the service area or asset geofence.
kloudgin.com

4. 04
Contractor & Vendor Management
KloudGin’s Connected Contractor/Vendor management portal
allows vendor and subcontractor bids to be entered, contracted
and confirmed. Contractors can track, update and complete
work orders dispatched to them, charge time and materials used,
see their invoices, and maintain their vendor profile. Real-time
notifications help speed response time.
Inventory & Procurement Management
Real-time visibility to inventory allows operators at warehouse
distribution centers and other locations to dynamically allocate
inventory to work orders with improved replenishment planning and
management of minimum safety stock levels. Approval workflows
and availability of analytical data on material consumption help to
streamline and automate the purchasing process.
Time Management
Enhance policy adherence and get complete workforce resource visibility with advanced clocking features.
Workers clock in/out of jobs, administrative tasks, training, meetings, breaks – with or without cell coverage.
Time clocking data can be automatically synced for time and material invoicing and payroll capture.
Supervisors can approve timekeeping from the field as well as monitor crew productivity and status.
Reporting & Analytics
Monitoring certain key performance indicators (KPIs) is crucial for field service companies to positively track and
address job profitability. The KloudGin business intelligence reporting platform provides detailed reports, built-in
analytics and an easily configurable dashboard to track important metrics, identify issues and ensure compliance.
440 N. Wolfe Road
Sunnyvale, CA 94085
877-256-8303
sales@kloudgin.com
Request a Demo
kloudgin.com
Single scheduling engine
breaks down barriers between
short-cycle and long-cycle
work, creating new standards
for worker and asset efficiency
KloudGin enables
fast, transparent SaaS
implementation with integration
to quickly connect to any
system directly via APIs, SOAP,
or REST or using our library of
out-of-the-box connectors to
over 57 systems
Why Choose
KloudGin (Cont.)