Returns management presents challenges for modern supply chains. While returns can offer opportunities, they negatively impact finances and customer relationships if not managed effectively. Returns incur high transportation, inventory, and warehouse costs. Today's global compliant environment makes returns management more difficult. Supply chain consultants aim to understand the causes of returns to improve decision-making. Leaders have developed integrated return systems to efficiently handle the returns process across functions through strategic policies, quality control, operational procedures, and performance metrics aligned with forward logistics. Common return procedures include destruction, repair, refurbishment, and repackaging, while top industry services remove return pitfalls and provide hassle-free customer experiences.