The document outlines the procedures for store opening, operational activities, and closing activities, ensuring compliance with safety and security protocols. It details staff attendance, grooming standards, housekeeping, stock check processes, and customer interaction expectations. Additionally, it specifies time management for breaks and the responsibilities of designated personnel during daily operations and closing routines.

3.  Brief
 Perimeters
 Store Staff & Timings
 Break
 Operational Activities

4. Store Opening activities with checklist
are designed to enable the Authorized
personnel to understand, implement &
sustain a standard process across all
stores and geographies.

5. Perimeters
1. External area of the store to
be checked for abnormalities
and noted in Occurrence
Register.
2. All locks to be checked for
tampering of seals (store to
be opened only if all seals on
the locks are intact) and
inform LP Mgr in case of
tampered locks.

6. Authorized Personnel for
Store Opening
• Store can be opened only in presence of the Store Manager & Asst.
Store Manager.
• Loss Prevention Manager- Must be present during opening of the
store.
OR
• Asst. Loss Prevention Manager

7. Store Opening Times
• Authorized members should as per the Roster,
be physically present at
10:45 a.m. in weekday’s every day.
11:00 a.m. in weekends.
• All members of store must register their
entry in the Time In / Time Out Register.

8. Staff Attendance
• Check attendance of Staff
• Done by – Store HR/Store-in-charge
• Records maintained –Attendance Software / Register
• Check Staff Scheduling
• Check Staff Availability
• Align accordingly if staff not available
• If staff not present, inform Store Manager & re-deploy staff
Note: Staff need to take approval from the in-charge manager for future planed leaves- at least
2 weeks in advance.
All staff should ensure that things are in place before taking leave, in their absence. They
should transfer their duties to their colleague/next in charge.

9. Lunch and tea breaks at the specified timings:
• Lunch break : 1pm-2pm
• Tea break : 5.00pm-5:15pm
Note: Staff should a take turns while they are taking break.

10. Security staff to frisk the store
staff for:
 Cigarettes, matchboxes & lighters
 Pan, Gutkha or tobacco in any form
 Communication / music devices
 Sharp equipments like knifes, nail cutters

11. Items not allowed beyond the locker:
 Lunch boxes
 Ladies handbags
 Mobile phones

12. Housekeeping process with
calendar
• Housekeeping activities carried in
conformation to checklist.
Process:
• Housekeeping team as per the roster.
• Cleaning schedule
• Floor area is swept clean & dry.
• Empty carton boxes are kept under the designated bays.
• All gondola end area, glass panes, ceilings, dustbins, fans & tube lights to
be kept clean.
• Trolleys and basket to arranged.
• Signage’s indicating floor area status is used wherever the floor is wet.

13. Day begin process at Cash /
Counter tally
• Counter tally should be done at morning time
• Maintains sufficient amounts of change in cash drawer.
• Handling all the cash transaction of an organization.
• Maintaining monthly, weekly and daily report of
transactions.

14. Staff Grooming
Grooming Standards:
• Uniforms provided must be worn before entering
the store premises.
• Well groomed.
• ID cards are displayed on the shirt clearly.

15. Briefing Process
• Handling the Daily Briefing which is an overview of the previous day’s/
shift’s happening.
• To be done twice a day before the beginning of the shift and should not
exceed more than15 minutes.
Briefing note will contain the following:
• Event related implementations.
• Previous day’s sales for the store and category wise.
• New activities like promotions, price changes, etc.
• New product introductions at the store.
• Stock-outs; category wise and the action plan.
• Feedback from customers.
• New staff introduction, if any.
• SKU rotation calendar for the day and changes in the schedule.

16. Staff training
• Fort-nightly training (Pls refer to staff
training SOP).
• Regular group-meet with manager in-
charge to discuss customer-related issues,
staff-related issues, etc.
• Daily updates on customer feedback.

17. Stacking Merchandise
The Team:
• Floor-ready merchandise is stacked in the
shelves according to Plano grams and VM
principles.
• Refilling should be done at same time.
• Inspected by the SM & Store VM making sure
things are kept in accordance to the VM
guidelines, and maintained throughout the day.

18. Indent & Replenishment
• Continuous evaluation and periodic check
up
done by CSAs.
• Periodic replenishment of stocks
in areas required.

19. Selling Products
• Team Members:
• Help customer with the
purchase decision
• Customer Assistance.
• Also refer to SOP-Customer
relations.

20. Billing
• The Cashier
• Greets customer with smile.
• Scans products & generates bill
as fast as possible.
• Ask customer for payment by
card / cash before generating bill.
• Checks if customer requires
additional help.

21. Operational Activities during a
Business Day
• Staff Allocation and Scheduling
• Indent and Replenishment
• Warehouse Operations
• Checking the sales figures
• Fast Moving & Slow Moving Products

22. • Space Management
• Damaged Stocks
• Cashiering
• Display of Merchandise
• Billing

23. Store closing
After ensuring that there are no customers
in the store:
• Designated Manager executes store closing
checklist .
• Designated Manager & Security Supervisor
update and sign the opening -closing register.
• Security Supervisor locks the store while
Designated Manager inspects locks.

24. WHEN CAN CLOSING HOURS BE EXTENDED….? ? ? ?
• It can be extended, if a Customer visit the store beyond the
closing time.(After 9:00PM, if necessary).
• Customer should not be forced into fast billing.
• Cash tills to be closed only when the last customer checks out.
• Following can be done on certain occasion, upon prior approval
from GM operations.
• On account of festivals.
• special activities.

25. SYSTEMS AND POS MACHINES
• POS machines to be shut down
and switched after
conformation by the shift cash
supervisor.
• Billing machines to be switched off
after the day’s
transactions settlements are done.

26. Stock check
• A schedule for each staff should be provided by
the manager, in order to do the daily stock-
check.
• Stock-check will be done manually, and entered
into record book, which will then be transferred to
a softcopy by the store manager.
• Store manager will cross- check this stock list,
and also perform a random stock count.

27. Activities for closing
• Cash closing.
• Stock check complete.
• Generate the daily report as well as credit –card
bill settlement.
• Switching off the lights
• Locking of the shutters
• Sealing of the locks
• Locking of the main shutters after the last
customer
• Verifications of the locks sealed
• Confirmation & remarks made by the closing in-
charge on the checklist
• Leaving the respective keys in hand of concerned
person.
• Staff entry locked and sealed