This document outlines the key challenges and risks facing European retailers across various business areas including human resources, supply chain, legal/regulatory, trading, financial crime, technology, business continuity, and customer experience. For each area, it lists specific challenges such as staff recruitment and retention, stock control, data breaches, economic trends, and more. It then provides names and brief descriptions of speakers at an event who can provide solutions to some of these retail risk issues.

1. Loss Prevention
Challenges & Risks
Facing European Retailers
Sarah Cork
SC – RISK LTD
8th of October

2. European Challenges & Risks
Human
Resources
Supply Chain
Legal and
Regulatory
Trading
Risk
Business
Continuity
Technology
Tax
Financial
Crime
Customer
Experience

3. Human Resources
 Recruitment -Vetting
 Staff Retention & Skills
 High staff turnover
 Training
 Pension scheme deficits
 Executive Awards
 Culture – Values &
Ethics
 Retaining great people
 Growth of Business
 Error –Administration
 Theft and Fraud
 Criminal Damage
RiskChallenges

4. Business Continuity
 Ownership and
Responsibility
 Robust plan
 Communication
 Business Critical
 No Plan/Act of God
 Loss of trade
 Damage reputation
 Social and Media
Exposure
Challenges Risk

5. Supply Chain
 Stock control -RFID
 End to End tracking
 Chain of Custody
 Corporate Social
Responsibility (CSR)
 Omni Channel Logistics
 Import and Exports
 Distribution Costs
 Procurement – Suppliers
 Due Diligence
 GLIT
 Claims
 Visibility of stock
 Shrinkage
 New Countries Exposure
 Delays and Costs
RiskChallenges

6. Technology
 Device Recognition
 EAS –RFID
 Compatible Systems –
Till /Payments and back
end
 Data Analytics
 Finding Solutions
 Detection
 Fraud
 System Capability
RiskChallenges

7. Trading
 Economic Climate
 Complexity in the Market
 Consumer and
Demographic trends
 Buying Behaviours
 Currency
 Costs/Pricing
 Accounting
 Growth of Digital
Channels
 Consumer spending
habits
 Exchange Rates
 Rate of Growth
RiskChallenges

8. Financial Crime
 Theft
 Fraud
 Insider Dealing
 Market Abuse
 Money Laundering
 Bribery and Corruption
 Data Breaches
 Information Security
 Crime – Financial loss
 Reputation –
media/share price
 Personal Liabilities
RiskChallenges

9. Legal and Regulatory
• International Financial
Reporting Standards
(IFRS)
• Financial Conduct
Authority (FCA)
• European 4th Directive
 Fines
 Reputation
 Business closure
 Social and Media
Exposure
RiskChallenges

10. Tax
 Indirect and Direct
 Environmental and
property
 Remuneration
 Share scheme and
Pensions
 Corporation
 Business Rates
 Knowledge when doing
business
RiskChallenges

11. Customer Experience
 Consumer Experience
 Omni Channel – Offline
& Online
 Customer Loyalty
 Mystery Shoppers
 Loss of Customer
 Social Media – FB/
Twitter etc
RiskChallenges

12. Do you have the Solutions?
• Jon Wright – RFID
• Tim Edwards – Insights from JD Sports
• Andy Martin – Network Video
• Federico Saini – Southern Europe: The LP landscape
• John Marsden – Identity Theft and detection
• Colin Culleton – Shoplifting
• Tony Sales – Data is the new cash
• Professor Joshua Bamfield and Professor Kevin Bampton
• Susannah Fish – National police crime council
• Panel Discussion – How can retail work even more closely
with the Police?

13. SC – RISK CONSULTANCY
Contact Details
Sarah@sc-risk.com

14. Thank you
Enjoy your day