1. Chirantan Chakraborty E-mail: chakrabortychirantan@gmail.com
Phone: (+91) 9830185625 / 9051646401
OBJECTIVE
I am very much keen and confident to work in a challenging
environment, giving my best to the team and organization and
continuously strive for self-improvement to grow as software
professional.
Apercu
 A competent professional with an experience of 4 Years 8
Months in Software Application Development and Support.
 Currently associated with Accenture as Software Engineer
Sr. Analyst.
 I was associated with Cognizant Technology Solutions,
Kolkata as Consultant-CRM till Feb 2015.
 Exposure in handling multiple software plan & development
projects based on PRPC (PEGA) with expertise on Pegasystems,
Java and SQL ensuring the deliverables within the time & cost
parameters.
 Effective communication with good skills in presentation,
relationship management, logical and analytical skills.
Technical Skills
Language : C, Java, PL/SQL
Database : Oracle 10g
Scripting
/Markup : Java Script, HTML, XML
Tool : Pega Rules Process Commander v.7.1/v.6.x/5.x
Reporting Tool: MS Excel
Java/J2EE : Core Java, JSP/Servlets, Struts, JDBC
Web Server : APACHE Tomcat
IDE : Eclipse, PL-SQL Developer
Utilities/API : POI
SNAPSHOT
Designation Software
Engineer Sr.
Analyst
Area Pegasystems,
Customer
Solutions
Practice-BPM
Education
BTECH (IT) ST. Thomas’
College of
Engg & Tech.
Kolkata
Percentage 80.5%
Occupational Contour
Current Organization:-
Organization Accenture Services.
Duration Feb 2015-Till Date
Designation Software Engineer
Sr. Analyst.
Previous Organization:-
Organization Cognizant
Technology Solutions
India Pvt. Ltd.
Duration Nov 2010 to Feb
2015
Designation Consultant - CRM
Present Address
20/A, National Place, Baksara,
Howrah-711110.

2. ChirantanChakraborty
Organization Name: - Accenture Services.
Significant Projects
 Vodafone VESPA - OSS
Client : Vodafone, Germany
Employer : Accenture Services
Period : Feb 2015 – till date
Team size : 20
PROJECT DESCRIPTION:
Vodafone Germany is delivering a large scale LTE rollout and SRAN swap. Currently, processes for
network planning and implementation as well as usage of tools in this area are different across the eight
branches in Germany
Vodafone started the Operational Support Systems (OSS) Transformation Program in order to increase
effectiveness and efficiency of the Technology Organisation. Main focus is the alignment and
optimization of the existing processes and the modernization of the supporting IT systems.
One of the basic principles is furthermore, to obtain a higher level of process automation, especially in
strongly process driven areas. Hence the implementation of BPM based solutions in suitable areas is
one major focus of the OSS Transformation Program.
The project BPM & Automation is one major building block and success factor for the before shortly
described OSS Transformation Program.
Below are the deliverables of the project:
 IT-System for business process automation (BPM platform)
 Integration of predefined business processes in BPM platform
 Integration of different partner systems relevant for the business processes
 This will lead to automated business processes in the area of network planning, network
deployment and rollout. The tool assessment for the needed BPM-System is already finished.
The chosen BPM –System is “PEGA BPM” by vendor PegaSystems
Role: Offshore Tech-Lead
Responsibilities:
 Understanding requirements.
 Design.
 Coding & Unit Testing.
Environment
(with skill
versions)
Technology: PRPC (PEGA) 7.1.6, Core Java , HTML, JavaScript
Database : Oracle 11g
Tools: HP Quality Center, SQL Developer, Edit plus.
O/s : Windows 7

3. ChirantanChakraborty
Organization Name: - Cognizant Technology Solutions India Pvt. Ltd.
Significant Projects
 CITI BPM STaRS
Client : Citi Group, Delaware, USA
Employer : Cognizant Technology Solutions, Kolkata
Period : Feb 2013 – Feb 2015
Team size : 11
PROJECT DESCRIPTION:
STaRS is a global Client Service tool with a single window to clients in over 92 countries. It acts as an
end-to-end business process request tool providing case tracking, workflow auto-routing and transaction
processing for various currencies. One of the functionalities available in the system is the ability to load
cases in bulk through an excel spreadsheet. As part of streamlining some of the WorldLink related
processes related to PEMR reports, need was felt to create a new excel format with basic information to
enable faster loading of cases.
The current bulk upload process is very unique to the Euro Line of business, as such, existing users for
other processes are unable to utilize this in order to bulk upload client investigation queries. Also, today,
there is no ability to convert multiple queries received from clients into service cases without having to
manually upload each case. This is especially required during instances of system outages involving
multiple transactions where cases need to be loaded for every transaction that is impacted.
The project aims to expand the existing bulk case functionality to be utilized across Service and all 3
Investigations products, i.e. Euro/USD and WorldLink.
Role: Offshore Tech-Lead
Responsibilities:
 Understanding requirements.
 Design.
 Coding & Unit Testing.
Environment
(with skill
versions)
Technology: PRPC(PEGA) 5.4/6.3, Core Java , HTML, JavaScript
Database : Oracle 10g
Tools: HP Quality Center, SQL Developer, Edit plus.
O/s : XP
 JPMC Treasury Services – Service Action Manager (SAM)
Client : JP Morgan Chase, USA
Employer : Cognizant Technology Solutions, Kolkata

4. ChirantanChakraborty
Period : August 2011 – January 2013
Team size : 15
PROJECT DESCRIPTION
Service Action Manager System is a PRPC application built with CPM framework. Customer Process
Manager helps reduce service costs and improve customer satisfaction through a process-driven
approach that helps to resolve customer issues quickly at the point-of-contact. The Customer Process
Manager Interaction Driver helps optimize every customer interaction. Its built-in intelligence automatically
queues business processes based on your company policies as well as on anticipated customer
requests. As a result, you can act on service requests before your customers even ask - reducing your
call-back frequency and increasing first-call resolution rate. Assignment module is done.
Role: Team Member
Responsibilities:
 Analyzing business requirement
 Feasibility study
 Preparing design document.
 Designing the RuleSets and class structure
 Designing the business flows and user interfaces
 Development of the application based on the Design.
 Ensure on-time and overall quality of the deliverables.
 Process improvement
 UAT Support
 Perform code reviews and testing
 Production Support.
Environment
(with skill
versions)
Technology: PRPC(PEGA) 5.4, Core Java , HTML, JavaScript
Database : Oracle 10g
Tools: HP Quality Center, SQL Developer, Edit plus.
O/s : Windows 7/XP
 JPMC WSS Account Management
Client : JP Morgan Chase, USA
Employer : Cognizant Technology Solutions, Kolkata
Period : February 2011 – July 2011
Team size : 16
PROJECT DESCRIPTION
JP Morgan Chase has clients to whom the organization associate its account holders, by means of
different products of either its own possession or of its client. The whole methodology for this is a
sophisticated one, for which the existing SARS system of the organization was not as efficient. Also with
frequent changes in the business, there was a need for the whole application to be rebuilt on a CRM
platform such as PRPC. Each product required its own totally dissimilar configuration rules with the
flexibility to change any details at any stage of the request creation, and associating different types of
accounts with these products. The project makes use of the techniques like Java Script, JSP, HTML,

5. ChirantanChakraborty
AJAX, Database Connectivity, PRPC techniques: creation of Work-Cover and Work-Objects, Work Flow,
Worklist Customization, Report Generation, Looping through the Pages.
The current processes in Treasury and Security Services (TSS) used to on-board clients, setup accounts
and products and enabling client access vary with respect to quality, timeliness and client expertise.
Characteristics include: multiple client touch points, multiple hand-offs, unclear roles and responsibilities
and inconsistent and often untracked SLAs. These characteristics result in unpredictable on-boarding
cycle times, poor data quality and client visible processing errors.
The project is for providing production support for the ID Setup and New Account Setup Application.
Responsibilities:
 Requirement Analysis.
 Coding (involves UI design, activity, list-view, database-transaction (Connect-SQL), PAL).
 Understanding the application and learning PRPC (Pega Rules Process Commander).
 Unit Testing. Fixing the bugs of the application.
Environment
(with skill
versions)
Technology: PRPC(PEGA) 5.5, Core Java , HTML, JavaScript
Database : Oracle 10g
Tools: HP Quality Center, SQL Developer, Edit plus.
O/s : Windows 7/XP
Training & Certification:
Trained on:
 PRPC (Pega Rules Process Commander) v5.5
 Java/J2ee
 Oracle 10g
Certification:
 Certified System Architect (CSA) in Pegasystems v6.1.
 Certified Senior System Architect (CSSA) in Pegasystems v5.5.
 Internal Cognizant Certified Programmer in PRPC technology from Cognizant Technology
Solutions.
Academic Credentials
 Passed B.Tech (Electronics and Communication Engineering) from ST. Thomas’ College of Engg
& Tech, Kolkata in 2010(Scored 80.5%).
 Passed HS (Higher Secondary) from Howrah Vivekananda Institution in 2006 (Scored 83.8%).
 Passed Madhyamik Exam from Howrah Vivekananda Institution in 2004 (Scored 85%).

6. ChirantanChakraborty
Personal Minutiae:
Comprehensive problem solving ability, excellent verbal and written communication skill, ability to deal
with people diplomatically, willingness to learn, team facilitator, hard worker and also a smart worker.
EXTRA CURRICULAR:
 Playing cricket and football.
 Participating in cultural programs.
SPECIAL INTEREST:
 Music, Sports and Photography.
PERSONAL PROFILE:
Name : Chirantan Chakraborty.
Father’s Name : Mr. Soumitra Chakraborty.
Sex : Male
Marital Status : Married
Date of Birth : 8th June 1988
Languages Known : Bengali, English, Hindi.
Place : Kolkata
Passport Number : J4853059
Mobile : (+91) 9830185625 / 9051646401
Date : 30th July 2015