1. RESUME
CONTACT INFORMATION
Name : Elaine Yeong Pui Pui
Address : 43-1, Jalan Nyaman. Happy Garden. 58200. Kuala Lumpur.
Contact No. : 010-2928011
Email : elaineypp@gmail.com
PERSONAL PARTICULARS
Age : 30
Date of Birth : 27 December 1985
Nationality : Malaysian
Gender : Female
Marital Status : Married
EDUCATION BACKGROUND
1) Qualification : Bachelor's Degree
Field of Study : Business Studies/Administration/Management
Major : Business Administration
Institute/ University : Segi College (KL)
Grade : 2nd Class Honors
Graduation Date : May 2007
2) Qualification : Advanced/Higher/Graduate Diploma
Field of Study : Business Studies/Administration/Management
Major : Business Administration
Institute/ University : Segi College (PJ)
Grade : 2nd Class Honors
Graduation Date : Dec 2006
3) Qualification : Certificate
Field of Study : Business Studies/Administration/Management
Major : Business Administration
Institute/ University : Segi College (PJ)
Graduation Date : Dec 2003

2. 4) Qualification : SPM
Field of Study : Sub Science
Institute/ University : Sekolah Menengah Kebangsaan (P) Taman Petaling
SPM Results :
Bahasa Melayu 3B
Bahasa Inggeris 3B
Pengetahuan Moral 1A
Sejarah 3B
Matematik 1A
Matematik Tambahan 3B
Prinsip Akaun 1A
Fizik 3B
Kimia 4B
Graduation Date : Dec 2002
EXTRA CURRICULUM ACTIVITIES
 Wu Shu – Member (1999-2002)
 Chinese Society – AJK (1999-2002)
 Badminton Club – Member (1998-2001)
 Swimming Club – Member (2002)
 Drama Club – AJK (2000-2002)
- Achieved first runner up on 2000 and championship on 2001 & 2002 in “Arts &
Cultural Drama Competitions” among high schools

3. EMPLOYMENT HISTORY
1) Service Source International (M) Sdn Bhd
Position Title: : Operations Services Specialist
From/To : August 2012 to June 2015 (2 years 10 months)
Specialization : Operation Services Specialist
Industry : IT
Monthly Basic Salary : RM 3,500
Job Descriptions :
1) Supporting client (Dell and Juniper) on generating service renewal sales
quotations using sales database system such as Gii, Siebel, Renew on Demand and
Customer relationship management (CRM).
2) Obtain needed information for quoting and provide solution to partner through
phone calls.
3) Dealing with external and internal queries in client oriented manner through email
and webex.
4) Working with team members and reporting lines to further enhance existing
processes to ensure maximum efficiency.
Achievements:
1) Chosen as “Super User” to share knowledge and information among colleagues
and new hire.
2) Chosen as “Phone Partner Sales Rep”, which represent team members to
communicate with partners overseas via phone in order to achieve needed
information and extra document from partner to complete the quote request.
2) Hong Leong Bank Berhad (PJ City Development)
Position Title: : Senior Sales Specialist
From/To : March 2010 to June 2012 (2 years 3 months)
Specialization : Telesales
Industry : Banking & Finance
Monthly Basic Salary : RM 2,600.00
Monthly Commissions : Average RM 3,000.00
Job Descriptions :

4. 1) Provided personal loan product information and prepared sales presentation
through telephone and persuaded customer to purchase the product.
2) Managed customers’ applications, assisted customers for application submission.
3) Followed up any potential sales from customers.
4) Made appointments and met up with the customers.
5) Handled incoming calls and enquiries from customers.
5) Involved in products updated and training.
Achievements:
1) Achieved sales target for “Telemarketing Tactical Sales Challenge (Nov 2010 –
Jun 2011)” and the reward was Bangkok trip 3 days 2 nights.
2) Achieved sales target for “Y10-11 National Sales Achievers Trip” and the reward
was Korea trip 4 days 3 nights.
3) Global Link Properties
Position Title: : Admin Assistant
From/To : Jun 2007 to Oct 2009 (2 years 4 months)
Specialization : Clerical/Administrative Support
Industry : Property / Real Estate
Monthly Salary : RM2,000.00
Job Descriptions :
1) Assisted managers in all kind of clerical jobs and whatever tasks given.
2) Assisted customers on housing loan applications.
3) Managed the application and handled the submission.
4) Prepared customer’s contracts for signage.
5) Also acted as receptionist, responsible for all incoming calls, couriers and
emails.
ADDITIONAL SKILL
1) Microsoft Word
2) Microsoft Excel
3) Microsoft Power Point
4) Windows Movie Maker

5. LANGUAGE
Proficiency (0=Poor - 10=Excellent)
Language Spoken Written
Chinese 8 8
English 6 7
Bahasa Malaysia 5 6
Preferred Work Location(s) : Selangor/ Kuala Lumpur
Preferred Job Type(s) : Full-Time
Expected Monthly Salary : -
Willing to Travel : Yes
Willing to Relocate : Will Consider
Possess Own Transport : Yes
Availability : Immediately
REFERENCES
1. Name : Jane Leong
Telephone No. : 016-3389933
Position : Account & Human Resource Executive
Company : Global Link Properties
2. Name : Charles Lim
Telephone No.: : 012-2320155
Position : Manager
Company : Hong Leong Bank Berhad
3. Name : Billy Wong
Telephone No. : 012-9231300
Position : Team Lead
Company : Service Source International (M) S/B