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Delaine Smith
P.O. Box 28593
12692 Black Angus Drive
Jacksonville, FL 32226
Mobile: 904-652-8340
Email: drdelaine@comcast.net
WORK EXPERIENCE
Realtor Edge Realty Network, LLC 2/2014 - current
Broker: Elizabeth Dziedzic 904-505-5017
State -FL Business & Prof Regulation Jan 2016- Apr-2016
Jacksonville, FL
Real Estate Investigator Specialist II (retired after 21 yrs
• Retrieve & compile confidential data from clients
to assist with potential unlawful acts by realtors or
appraisers. Read court orders, contracts, surveys,
appraisals, property deeds, maps, HUD docs, etc.
• Schedule face to face interviews and gather
evidence to create and submit an investigative report to
the boards
• Ensure compliance of all rules, regulations and
the law.
• Subpoena witnesses, visit outside partners and
vendors. Attended monthly meetings and remain
informed of any revised laws and policies.
• Supervisor: Diana Woods 850-774-2957 or
• 850-762-2919
State of FL Revenue Child Support June 2012 - Dec. 2015
Jacksonville, FL
Revenue Specialist II
• Retrieve & compile confidential data from clients to
assist with child support court ordered cases.
• Maintain driver license, reinstate, suspended, counsel,
clear records and update accounts daily.
• Ensure compliance and make outbound calls on all files.
• Supervisor: Elaine Hardeman 904-359-6320
A T & T 02/2010 - May 2012
Jacksonville, FL
Account Executive
• Sell Internet advertisement to clients
• Sell print ads for the Yellow Page phone book.
• Retrieve & compile confidential data from clients to
assist with their ads.
• Maintain being in the top 10% consistently
• Ensure compliance and make outbound calls on all files.
• Secure all data, e-mails, contact info and credit info was
accurate and processed timely.
• Supervisor: Donna Spencer 904-288-2832 or 305-
984-5766
National Foreclosure Counseling 12/2008 – Jan. 2010
Executive Supervisor
• Retrieve & compile confidential data from clients to
assist with loan modifications to prevent a foreclosure.
• Supervise 10 Account Executives over the call center.
• Ensure compliance and make outbound calls on all files.
• Secure all data, e-mails, contact info, bank info. Payroll
info., mortgage info. & ensure submission to lenders.
• Team maintained being top-producers consistently.
Handle a large # of calls with the greatest ratio of
closings.
• Supervisor: Latasha Green 904-429-5347
Watson Realty Corp 1/2008 - 1/2014
Realtor
• Licensed to sale real estate serves Duval and Nassau.
• Assist clients with the sale or purchase of buying homes.
• Follow-up with calls to lenders, appraisers, surveyors, etc
• aintain all client calls & follow up with appointments.
• Broker:
Judy King when I was full time
Valerie Sanders – relocation 904-726-0501
Full-Time Ministry Neighborhood Outreach 10/2002- 2007
Co-Pastored & Evangelist
Quincy, Nationally & Author of my 1st
book
JAL Realty LLC
9/2004 – 12/2007
Tallahassee & Quincy, Florida
Realtor
• Licensed & served Leon, Jefferson and Gadsden county
Follow-up with calls to lenders, appraisers, surveyors, etc
• Maintain all client calls & follow up with appointments.
• On the Tallahassee Board & Gadsden County Board
• On the Women's Council, Ethics & Grievance committees.
• Produced over 6 million dollars consistently for all 3 years.
• The 2nd
year my production was 9.5 million
• Awarded Top Producer consistently
• Broker Lillian Jack (850) 933-2105
State of Florida Dept. of
Management Services
5/1994 - 9/2002
FL Commission Human Relations
Tallahassee, FL
Director of Personnel
• Served as Personnel Director for 72 FTE’s & 6 part-time
• Served as training coordinator & Civil Rights conference
coordinator, handle all employee calls & complaints.
• Supervised personnel, travel and purchasing.
• Served as the liaison for staff, 12 commissioners & the
Governor's Office, to handle harassment, conflicts, etc.
• Train staff on evaluations & the purchasing cards.
• In position for 8 years under 2 different Directors and
promoted to Senior Management Analyst, Operations &
Management Consultant and Executive Assistant.
• Executive Director: Michelle Wilson (850) 907-6784
State of Florida 2/1993 - 4/1994
Office of Disability &
Determinations, Florida
Accounting Services Supervisor II
• Supervised 14 FTE’s & in the Finance Accounting office
• Assisted the Administrator in developing, planning and
maintaining cost accounting.
• Trained staff as needed & for the fiscal year end.
• Responsible for customer service.
• Supervisor Denise Parker, Budget Director
• (850)488-6062
State of Florida HRS & Governor’s Office
Tallahassee, Florida
Receptionist, Fiscal Asst. I, II &
Accountant I, II, III
Accounting Services Supervisor I (promoted 7
times /8 yrs)
• Supervise 7 voucher clerks in accounts payable
Section.
• Resolved discrepancies related to incorrect
transactions.
• Provided training for SAMAS, travel, purchases &
year end closing
• Maintained accounting records
• Supervisor: Kirby Morris 850-717-4754
EDUCATION
St. Thomas Christian College August 2011
Jacksonville, Florida
Doctorate of Ministry
St. Thomas Christian College August 2010
Jacksonville, Florida
Master’s Degree in Biblical Studies
Florida Agriculture Mechanical University 1992
Tallahassee, Florida
BS Degree: Office Administration Management
Chipola Junior College 5/1982
Marianna, Florida
Associate Degree – General Business
Graceville High School
Graceville, Florida, 1980
.
8/1985
–
1/1993
resume-1
resume-1

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resume-1

  • 1. Delaine Smith P.O. Box 28593 12692 Black Angus Drive Jacksonville, FL 32226 Mobile: 904-652-8340 Email: drdelaine@comcast.net WORK EXPERIENCE Realtor Edge Realty Network, LLC 2/2014 - current Broker: Elizabeth Dziedzic 904-505-5017 State -FL Business & Prof Regulation Jan 2016- Apr-2016 Jacksonville, FL Real Estate Investigator Specialist II (retired after 21 yrs • Retrieve & compile confidential data from clients to assist with potential unlawful acts by realtors or appraisers. Read court orders, contracts, surveys, appraisals, property deeds, maps, HUD docs, etc. • Schedule face to face interviews and gather evidence to create and submit an investigative report to the boards • Ensure compliance of all rules, regulations and the law. • Subpoena witnesses, visit outside partners and vendors. Attended monthly meetings and remain informed of any revised laws and policies. • Supervisor: Diana Woods 850-774-2957 or • 850-762-2919 State of FL Revenue Child Support June 2012 - Dec. 2015 Jacksonville, FL Revenue Specialist II • Retrieve & compile confidential data from clients to assist with child support court ordered cases. • Maintain driver license, reinstate, suspended, counsel, clear records and update accounts daily. • Ensure compliance and make outbound calls on all files. • Supervisor: Elaine Hardeman 904-359-6320
  • 2. A T & T 02/2010 - May 2012 Jacksonville, FL Account Executive • Sell Internet advertisement to clients • Sell print ads for the Yellow Page phone book. • Retrieve & compile confidential data from clients to assist with their ads. • Maintain being in the top 10% consistently • Ensure compliance and make outbound calls on all files. • Secure all data, e-mails, contact info and credit info was accurate and processed timely. • Supervisor: Donna Spencer 904-288-2832 or 305- 984-5766 National Foreclosure Counseling 12/2008 – Jan. 2010 Executive Supervisor • Retrieve & compile confidential data from clients to assist with loan modifications to prevent a foreclosure. • Supervise 10 Account Executives over the call center. • Ensure compliance and make outbound calls on all files. • Secure all data, e-mails, contact info, bank info. Payroll info., mortgage info. & ensure submission to lenders. • Team maintained being top-producers consistently. Handle a large # of calls with the greatest ratio of closings. • Supervisor: Latasha Green 904-429-5347 Watson Realty Corp 1/2008 - 1/2014 Realtor • Licensed to sale real estate serves Duval and Nassau. • Assist clients with the sale or purchase of buying homes. • Follow-up with calls to lenders, appraisers, surveyors, etc • aintain all client calls & follow up with appointments. • Broker: Judy King when I was full time Valerie Sanders – relocation 904-726-0501 Full-Time Ministry Neighborhood Outreach 10/2002- 2007 Co-Pastored & Evangelist Quincy, Nationally & Author of my 1st book
  • 3. JAL Realty LLC 9/2004 – 12/2007 Tallahassee & Quincy, Florida Realtor • Licensed & served Leon, Jefferson and Gadsden county Follow-up with calls to lenders, appraisers, surveyors, etc • Maintain all client calls & follow up with appointments. • On the Tallahassee Board & Gadsden County Board • On the Women's Council, Ethics & Grievance committees. • Produced over 6 million dollars consistently for all 3 years. • The 2nd year my production was 9.5 million • Awarded Top Producer consistently • Broker Lillian Jack (850) 933-2105 State of Florida Dept. of Management Services 5/1994 - 9/2002 FL Commission Human Relations Tallahassee, FL Director of Personnel • Served as Personnel Director for 72 FTE’s & 6 part-time • Served as training coordinator & Civil Rights conference coordinator, handle all employee calls & complaints. • Supervised personnel, travel and purchasing. • Served as the liaison for staff, 12 commissioners & the Governor's Office, to handle harassment, conflicts, etc. • Train staff on evaluations & the purchasing cards. • In position for 8 years under 2 different Directors and promoted to Senior Management Analyst, Operations & Management Consultant and Executive Assistant. • Executive Director: Michelle Wilson (850) 907-6784 State of Florida 2/1993 - 4/1994 Office of Disability & Determinations, Florida Accounting Services Supervisor II • Supervised 14 FTE’s & in the Finance Accounting office • Assisted the Administrator in developing, planning and maintaining cost accounting. • Trained staff as needed & for the fiscal year end. • Responsible for customer service. • Supervisor Denise Parker, Budget Director • (850)488-6062
  • 4. State of Florida HRS & Governor’s Office Tallahassee, Florida Receptionist, Fiscal Asst. I, II & Accountant I, II, III Accounting Services Supervisor I (promoted 7 times /8 yrs) • Supervise 7 voucher clerks in accounts payable Section. • Resolved discrepancies related to incorrect transactions. • Provided training for SAMAS, travel, purchases & year end closing • Maintained accounting records • Supervisor: Kirby Morris 850-717-4754 EDUCATION St. Thomas Christian College August 2011 Jacksonville, Florida Doctorate of Ministry St. Thomas Christian College August 2010 Jacksonville, Florida Master’s Degree in Biblical Studies Florida Agriculture Mechanical University 1992 Tallahassee, Florida BS Degree: Office Administration Management Chipola Junior College 5/1982 Marianna, Florida Associate Degree – General Business Graceville High School Graceville, Florida, 1980 . 8/1985 – 1/1993