1. “Nick has been
an effective
communicator,
motivated account
manager, and overall
great team member.....
Nick has exceeded
expectations in these
roles. problems have
been solved with
cost effectiveness in
mind...I look forward
to continued working
relationship with Nick.”
Jake
Owner
Voodoo Brewery
CAREER HIGHLIGHTS
• INSIDE SALES
REPRESENTATIVE,
WASTE
MANAGEMENT OF
PENNSYLVANIA,
INC
DISTINCTIONS
• Bachelor
of Science
in Business
Administration
From Duqesne
University with
a Focus: in Sales
/ Supply Chain
Management
Nicholas Rossi, Waste Solutions Consultant - Outside Sales Representative
T: (724) 860-9127 M: (412) 216-0044
nrossi@wm.com
310 LEGER RD NORTH HUNTINGDON, PA 15642
SPECIALIZATION: Small and Medium-Sized Businesses
Small and medium-sized businesses have diverse, industry-specific waste disposal needs requiring
customized solutions. Nicholas ensures each customer has the services required to meet
their objectives, while controlling costs, improving productivity and developing sustainability
programs. As the single point of contact for his customers, Nicholas provides timely and reliable
service. Specifically, Nicholas aims to:
• IMPROVE EFFICIENCY AND AESTHETICS: Often, the configuration of the waste area is not
conducive to the way the customer operates. Containers may have been rearranged by the
previous tenant and current employees must traverse long distances or maneuver through
awkward layouts when disposing of trash. Nicholas analyzes the set up of containers based
on the customer’s business and proposes solutions to improve the workflow as well as the
appearance of the waste area. For example, containers can be relocated to accommodate
better foot traffic and compactors or balers can be installed to better control waste overages
and aesthetics. Once the area is properly configured and the container has been installed,
Nicholas monitors the customer’s tonnage and determines the most appropriate service
timing. With an educated eye for creating the most effective waste area, Nicholas has
helped customers improve operational efficiencies, making waste areas cleaner and safer, as
well as reducing overall costs.
• PROVIDE LOCAL, QUALITY SERVICE: Waste Management is not only the leading waste
services company in North America, it is also a local company with thousands of employees
living and proudly working in the community. As such, each employee takes service, safety
and sustainability very seriously. When Nicholas encounters a prospect that is dissatisfied
with their current waste hauler, he is excited to help. He knows by switching to Waste
Management, they will get the attention they need and the service quality they want.
From the start, Nicholas ensures they are set up correctly to maximize efficiency and avoid
overages and, in the rare event Waste Management cannot perform service as promised,
he makes sure the customer is immediately contacted and an alternate service schedule
arranged. Nicholas is proud be a part of this community, to work alongside his Waste
Management colleagues and to provide customers the high quality service they deserve.
WHAT TO EXPECT
• EXPERTISE AND INDUSTRY KNOWLEDGE: As part of the Waste Management team, Nicholas
can find answers to questions quickly. His customers not only benefit from Nicholas’s
expertise, but also have the backing of the nation’s largest environmental services company.
• DEDICATED SERVICE: Nicholas builds strong relationships with customers by taking time
to understand their specific needs and concerns. Customers know they can count on his to
ensure their services are being provided as promised and to resolve any issues in a timely
manner.
• COMMUNICATION: Nicholas believes communication is 90 percent listening and 10 percent
responding. An open dialogue is critical to the success of any operation and Nicholas’s
customers appreciate they can voice their concerns knowing they will be heard and any
challenges will be taken care of quickly.
Your Waste Management Specialist