Justin Franklin-Earl is seeking a challenging position utilizing his skills in business, kinesiology, computer applications, hardware/infrastructure support, and SAP security. He has experience as an SAP security analyst, desktop support technician, material handler, manager of a fitness facility and café, shift leader, and baggage handler. He has a bachelor's degree from UTSA in business and kinesiology and is proficient in Microsoft Office, SAP, and customer service.

1. Justin D. Franklin-Earl
4910 Wellington Way
Houston, Texas 77069
(713) 314-6404
justin.franklinearl@yahoo.com
Objective
 To secure a challengingpositioninwhichI canutilize mycurrentskillsand knowledgetoaidyourorganizationin
meetingitsstatedgoalsandobjectiveswhile capitalizingonopportunitiestogrow mypersonal knowledge
and/orskillstofurtherdevelopintoanaddedvalue memberof yourteam.
Education
 2009-2011 Universityof Texasat SanAntonio(UTSA) – San Antonio, Texas HoustonTexas
Double Major(BA) – Businessand Kinesiology
Activities:Intramural Basketball,Physical Fitness
Skill/Attributes
 Excellentcommunicator(bothverbal andwritten),extensive computerapplication skills(MSOffice suite Word,
Excel, Access, PowerPointwithMScertification),hardware installation andmaintenance and infrastructure
support. Basic understandingof ERPsystems(E.g. SAP,Oracle) through real worldapplicationandcredited
course studywitha focuson ECC security, materialsmanagement,supplychain,logistics.Natural leadership
skills,yetworkswellinateamenvironment withaninnate drive toachievesuccess. Quicklearnerwhograsp
complex conceptsquickly andworkstoapplycritical thinkingtoresolve problems.
Experience
 Baker Hughes, Houston Texas March 2013 - Present
SAPSecurity Analyst/Contract:Part-time (20-30hrs.weekly)
 Level 2 supportto provisionusers’ accesstoSAPECC environments,
 Troubleshooting useraccessissues,
 Unlockinguseraccounts,
 Password resets,
 Facilitatingcommunicationwith endusersandITfunctional teammembers;FI,SD,MM, HR, PP, andPS.
 Firstline supportresource forhypercare activitiesforpostdeploymentof 60K userrole redesign
program.
 Jackson Hewitt Tax Service,Houston Texas December2010 – May 2015
Desktop SupportTechnician: Seasonal employment
 Desktopsupport operationsfortax franchise specializinginindividualsandsmall businesstax
preparation,
 Major focuson firstline supportutilizingaticketsystemtoaddressorganizational hardware,software,
and networkingtechnologyissues,
 Maintainingorganizational SLA goals,
 Ensuringa 93% customersatisfaction (CSAT) rating,
 Prioritizingelevatedpriorityticketsforresolution,
 Highlyskilledon supportof MS Office suite support, JHNETproprietaryTax systems,email,network
connectionsandPC(desk-top/lap-top) standups.
 Otherdailydutiesincludemetricsreporting,troubleshooting,andend-usertraining
 PhoenixTechnologyServices,HoustonTexas September2014 – July 2015
Material Handler/Warehousing:Full-timeemployment
 Inventory management(RFinventory),
 Good movements(receipt/issuance)inSAPsystem,

2.  Pullingmotormaterials,
 Inventory tracking,
 Trainingothers,
 Operation of warehouse heavymachinery,
 On call managementandotherphysical inventorymanagementactivities.
 LifeTime Fitness,HoustonTexas February 2013 – September2014
MemberServices/LifeCafé Manager: Full-timeemployment
 Front deskoperations fitnessfacility,
 Customerservice,
 Cash management,
 Schedule coordination,
 Eventmanagementforseniormanagement,
Life Café Manager;
 Shiftmanagementof staff,
 Managementof departmental openandclose procedures,
 Customerservice,
 Issue resolution,
 Drivingsalesandmetrics reporting,
 Inventory tracking,
 Cash management,
 Screeningjobapplicantsandtraining.
 PotBellySandwich Works,Houston Texas October 2011 – March 2013
ShiftLeader/GMin Training:Full-timeemployment
 Shiftmanagementof staff,
 Managementof store openand close procedures,
 Customerservice,
 Issue resolution,
 Coordination anddeliveryof cateringevents,
 Inventory tracking,
 Cash management,
 P&L reporting.
 PrimeFlightAviation, San AntonioTexas June 2011 – September2011
CO CTX:Seasonal college employment
 Baggage gate agentticketingassistance forpassengers,
 Customerservice,
 Physical managementof large bags(10-100 lbs)
References
 Referencesare available uponrequest