Randy Jones has over 18 years of experience as a programmer/developer and business systems analyst. He is highly skilled in various programming languages, databases, and software. He is a creative problem solver and fast learner who enjoys automating processes to increase efficiency. His past roles include creating tools to automate billing reconciliation and reduce manual tasks.
スキルハウスにて社内向けに行った、ユーザーサポートをテーマにした研修で使用したスライドです。
Slides for Skillhouse's internal training session. This time, the theme is an User Support. Please use it as reference.
The Information Technology Specialist position at Buffalo Wild Wings corporate headquarters involves providing technical support to employees through help desk tickets, phone calls, and emails while completing desktop support tasks like software installations, computer imaging, and troubleshooting issues. Candidates should have at least 2 years of computer support experience, an associate's degree in computer science or related field, proficiency with Windows and Mac operating systems, and strong customer service and communication skills. Responsibilities include responding to support requests, identifying and resolving technical problems, maintaining an asset database, and assisting with new technology implementations.
The document describes Upcom, a South European IT services company that provides reliable and high-quality software development at competitive prices. Upcom has highly skilled IT professionals with Western European educations and experience who work as if they are onsite. Using modern development methodologies and continuous project management, Upcom can implement projects remotely while maintaining quality, customer satisfaction, and lower costs.
This document discusses various roles in the IT industry and the skills required for each role. It describes roles such as programmer, web designer, web administrator, technical writer, content developer, instructional designer, software tester, database administrator, system administrator, network administrator, documentation, language reviewer, technical support, customer support, hardware engineer, and MIS. For each role, it outlines the key responsibilities and skills needed. It emphasizes the importance of both technical skills and soft skills for candidates in the IT industry.
This document discusses various roles in the IT industry and the skills required for each role. It describes roles such as programmer, web designer, web administrator, technical writer, content developer, instructional designer, software tester, database administrator, system administrator, network administrator, documentation, language reviewer, technical support, customer support, hardware engineer, and MIS. For each role, it outlines the key responsibilities and skills needed. It emphasizes the importance of both technical skills and soft skills for candidates in the IT industry.
How to Move to Virtual Work during Coronavirus CrisisRada Hrout
The document provides guidance for HR managers and organizations on enabling a remote workforce during the COVID-19 crisis, including identifying jobs that can be done remotely, managing remote teams, and ensuring employees have the necessary technology such as laptops, high-speed internet access, collaboration platforms, and security measures to work from home effectively. It discusses assessing job tasks and responsibilities to transition to remote work, maintaining communication with remote employees, and utilizing video conferencing and scheduling to facilitate collaboration and productivity when working remotely.
スキルハウスにて社内向けに行った、ユーザーサポートをテーマにした研修で使用したスライドです。
Slides for Skillhouse's internal training session. This time, the theme is an User Support. Please use it as reference.
The Information Technology Specialist position at Buffalo Wild Wings corporate headquarters involves providing technical support to employees through help desk tickets, phone calls, and emails while completing desktop support tasks like software installations, computer imaging, and troubleshooting issues. Candidates should have at least 2 years of computer support experience, an associate's degree in computer science or related field, proficiency with Windows and Mac operating systems, and strong customer service and communication skills. Responsibilities include responding to support requests, identifying and resolving technical problems, maintaining an asset database, and assisting with new technology implementations.
The document describes Upcom, a South European IT services company that provides reliable and high-quality software development at competitive prices. Upcom has highly skilled IT professionals with Western European educations and experience who work as if they are onsite. Using modern development methodologies and continuous project management, Upcom can implement projects remotely while maintaining quality, customer satisfaction, and lower costs.
This document discusses various roles in the IT industry and the skills required for each role. It describes roles such as programmer, web designer, web administrator, technical writer, content developer, instructional designer, software tester, database administrator, system administrator, network administrator, documentation, language reviewer, technical support, customer support, hardware engineer, and MIS. For each role, it outlines the key responsibilities and skills needed. It emphasizes the importance of both technical skills and soft skills for candidates in the IT industry.
This document discusses various roles in the IT industry and the skills required for each role. It describes roles such as programmer, web designer, web administrator, technical writer, content developer, instructional designer, software tester, database administrator, system administrator, network administrator, documentation, language reviewer, technical support, customer support, hardware engineer, and MIS. For each role, it outlines the key responsibilities and skills needed. It emphasizes the importance of both technical skills and soft skills for candidates in the IT industry.
How to Move to Virtual Work during Coronavirus CrisisRada Hrout
The document provides guidance for HR managers and organizations on enabling a remote workforce during the COVID-19 crisis, including identifying jobs that can be done remotely, managing remote teams, and ensuring employees have the necessary technology such as laptops, high-speed internet access, collaboration platforms, and security measures to work from home effectively. It discusses assessing job tasks and responsibilities to transition to remote work, maintaining communication with remote employees, and utilizing video conferencing and scheduling to facilitate collaboration and productivity when working remotely.
This document provides information about the pilot location for APMIS HIS, University College Hospital in Ibadan, Nigeria. It states that University College Hospital is a 955 bed hospital with 750 physicians, 250+ consultants, and over 4200 staff. The hospital sees over 165,000 outpatients and over 14,000 inpatients annually across its 33 clinical departments and over 45 wards. The document then lists some of the modules and functionalities available in APMIS HIS, including user management, health records, clinic management, pharmacy, laboratory, and radiology. It provides contact information for the CEO of Sabaoth Technologies, Simpa Dania, and outlines the goals of capturing 9 million patient records across tertiary hospitals
The document outlines a plan to implement an entrepreneurship training program called Shokubai-Jyonetsu in Sendai, Japan to help develop local businesses and restore the economy in Tohoku region after the 2011 earthquake and tsunami. The program would provide a 2-week training bootcamp teaching skills like business planning, marketing, and finance to local idea generators and connect them with mentors to help launch new ventures. A detailed budget and marketing strategy is presented to fundraise for and promote the training program.
Linux should be used in schools instead of Microsoft Windows to save schools money. Linux has strong security as it is constantly updated everyday, making it difficult to hack compared to other software that can be attacked by viruses. As an open source platform, Linux can be continually improved by users and offers various languages and international support.
The document discusses various fashion trends and styles seen on the runway and in designer collections. In 3 sentences: It covers emerging trends like the smock dress, embellished evening gowns, and broderie anglaise detailing. Specific pieces are highlighted from designers like Christian Dior, Gucci, Prada, and Zimmermann. The document provides an overview of different textures, fabrics, silhouettes and looks that were popular in high fashion.
The document contains architectural drawings and details for a kitchen renovation project located at 105 Messina Avenue in London. It includes drawings showing layouts and views of the kitchen from different angles. A list specifies the appliances to be installed, including a Neff fridge/freezer, Miele single oven and combi steam oven, pull-out larder, freestanding washing machine and tumble dryer, built-in wine cooler, and fully integrated dishwasher. Details are provided on the cabinetry, worktops, and tile backsplash materials.
Bellavita march presentation bobby crowsoncrowsonb
Bobby Crowson is the founding distributor of BellaVita, which promotes the Mediterranean diet and lifestyle. The document provides an overview of BellaVita, including information on the company's products, essential oils, and prosperity plan. It encourages readers to get started as a preferred customer or distributor by sharing BellaVita with others using both online and offline tools and resources.
This document is a resume for Angel Shanafelter, an experienced programmer/analyst seeking a new opportunity. Shanafelter has over 25 years of experience in all phases of the software development life cycle across various technologies. They are proficient in languages like COBOL, Progress, and PowerOn and are currently learning C# and ASP.NET. They are seeking a position that allows them to utilize their skills while learning new technologies like C# and .NET. Shanafelter has a proven track record of quickly learning new systems and languages and has never left a job voluntarily after less than 5 years.
Charles E. Vermette has over 20 years of experience as a senior software technical writer creating documentation like user guides, training materials, and procedures. He has worked extensively with medical device, financial, and consulting companies to document systems and applications. Vermette has expertise in a variety of technical documentation tools and formats including print, online help, databases, and project management systems.
Charles E. Vermette has over 20 years of experience as a senior software technical writer creating documentation like user guides, training materials, and procedures. He has worked extensively with medical device, financial, and consulting companies to document systems and applications. Vermette has expertise in a variety of technical documentation tools and formats including print, online help, databases, and project management systems.
Tawnyia Svajdlenka has over 15 years of experience in IT operations, project leadership, quality assurance testing, and customer support. She is currently a SQA Team Lead at Catalina Marketing, where she leads testing teams and ensures quality control. Prior experience includes roles as a QA Analyst, Helpdesk Manager, and Billing Representative at various companies. She has a background in both Agile and Waterfall methodologies and experience leading teams and managing projects.
This document provides a summary of Sujay Almelkar's contact information, career objective, work experience, certifications, work profile, project experience, technical skills, and education. It details his 8+ years of experience as an Associate Project Manager at HCL Technologies in Bangalore, India, including onsite roles at Deutsche Bank in Singapore and London, and his responsibilities managing teams and projects related to trade processing and derivatives applications.
This document provides a summary of Svetlana Gutnik's work experience as a technical writer and business analyst. Over the past decade, she has worked for various companies developing documentation, procedures, guides, and process diagrams to support software implementations and business operations. She gathers information from subject matter experts and presents it in a user-friendly format.
Saran Das is seeking a challenging career in information technology to stimulate personal and professional growth. They have 5 years of experience in incident coordination, IT coordination, asset and configuration management. Their experience includes service asset and configuration management, documenting and determining system configuration requirements, and working with applications development and support groups. They are proficient in various IT ticketing tools and asset management tools.
Suneeta Kattimani is a business data analyst and supply chain management professional with over 6 years of experience supporting HP's consumer business in Europe, the Middle East, and Africa. She has expertise in product data management, engineering, and supply chain processes. She is seeking new opportunities and can be reached at Suneeta_kattimani@yahoo.co.in or 9686610414.
Scott Wells is an experienced IT professional and Project Management Professional (PMP) seeking a position as a .NET Developer or Analyst, bringing over 20 years of experience in roles such as Systems Analyst, Project Manager, and Programmer/Analyst at companies including State Farm Insurance and Quality Electrical Supply. He has extensive skills in technologies including C#.NET, ASP.NET, SQL Server, and project management methodologies like Agile/SCRUM.
Timothy L. Chase has over 30 years of experience as a programmer analyst with expertise in business process engineering, software development, and implementing accounting systems like Microsoft Dynamics Great Plains. He has skills in many programming languages and tools and is certified in ITIL, TSQL, and Great Plains applications. His experience includes gathering requirements, designing systems, and implementing solutions for clients in various industries.
Benjamin Lapham has over 30 years of experience in software engineering, development, and database administration. He is currently a Software Engineer II at Gracenote - Tribune Media Services, where he designs, implements, tests, and maintains software and database solutions. Previously he held roles as an Applications Developer, Programmer, Product Development Analyst, and Product Analyst. He has extensive experience in technologies such as Java, Groovy, SQL, Perl, XML, and databases like Sybase and Postgres. Lapham has a Bachelor's Degree in English Writing from William Paterson University.
Bruce Rich has over 30 years of experience in packaging prepress, assembly, and data management. He currently serves as the Lead Assembly Operator at Stevenson Color Co, where he oversees workflow, quality control, and training other operators. Previously he held roles as an Assembly Operator and Data Manager at Stevenson Color Co. He also has experience creating audiovisual productions for various clients as a freelancer and at ImageMatrix Inc.
Gary Hayashi has over 30 years of experience in information technology roles including desktop and network support, management, project management, business analysis, training, and event planning. He has led projects in key areas like encryption key management, point of sale migrations, and commission tool migrations. His qualifications include experience in project management, business analysis, change management, and facilities with software like Microsoft Office, Visio, Project, and SharePoint. Currently he is leading a team implementing encryption key management solutions at Wells Fargo.
Antick Richard Maxwell is seeking a role where he can build upon his expertise in batch scheduling tools like TWS, Autosys, and Redwood. He has over 10 years of experience in IT infrastructure management, technical support, and analytics. His previous roles include senior operations professional at IBM, where he scheduled batch jobs and responded to problem tickets, and technical support roles at Dell, Symantec, and Microsoft. He is proficient in tools like TWS, Autosys, Redwood, HTML, and has ITIL and other certifications.
Deepesh Rai has over 9 years of experience as a systems analyst and developer working with various programming languages, applications, and databases. He has extensive experience with PL/SQL, Oracle, SQL, Java, and other tools. His experience includes roles at Kohl's, DirecTV, and LexisNexis where he worked on projects involving data analysis, database development, crediting systems, and more. He has strong communication, problem solving, and technical skills.
This document provides information about the pilot location for APMIS HIS, University College Hospital in Ibadan, Nigeria. It states that University College Hospital is a 955 bed hospital with 750 physicians, 250+ consultants, and over 4200 staff. The hospital sees over 165,000 outpatients and over 14,000 inpatients annually across its 33 clinical departments and over 45 wards. The document then lists some of the modules and functionalities available in APMIS HIS, including user management, health records, clinic management, pharmacy, laboratory, and radiology. It provides contact information for the CEO of Sabaoth Technologies, Simpa Dania, and outlines the goals of capturing 9 million patient records across tertiary hospitals
The document outlines a plan to implement an entrepreneurship training program called Shokubai-Jyonetsu in Sendai, Japan to help develop local businesses and restore the economy in Tohoku region after the 2011 earthquake and tsunami. The program would provide a 2-week training bootcamp teaching skills like business planning, marketing, and finance to local idea generators and connect them with mentors to help launch new ventures. A detailed budget and marketing strategy is presented to fundraise for and promote the training program.
Linux should be used in schools instead of Microsoft Windows to save schools money. Linux has strong security as it is constantly updated everyday, making it difficult to hack compared to other software that can be attacked by viruses. As an open source platform, Linux can be continually improved by users and offers various languages and international support.
The document discusses various fashion trends and styles seen on the runway and in designer collections. In 3 sentences: It covers emerging trends like the smock dress, embellished evening gowns, and broderie anglaise detailing. Specific pieces are highlighted from designers like Christian Dior, Gucci, Prada, and Zimmermann. The document provides an overview of different textures, fabrics, silhouettes and looks that were popular in high fashion.
The document contains architectural drawings and details for a kitchen renovation project located at 105 Messina Avenue in London. It includes drawings showing layouts and views of the kitchen from different angles. A list specifies the appliances to be installed, including a Neff fridge/freezer, Miele single oven and combi steam oven, pull-out larder, freestanding washing machine and tumble dryer, built-in wine cooler, and fully integrated dishwasher. Details are provided on the cabinetry, worktops, and tile backsplash materials.
Bellavita march presentation bobby crowsoncrowsonb
Bobby Crowson is the founding distributor of BellaVita, which promotes the Mediterranean diet and lifestyle. The document provides an overview of BellaVita, including information on the company's products, essential oils, and prosperity plan. It encourages readers to get started as a preferred customer or distributor by sharing BellaVita with others using both online and offline tools and resources.
This document is a resume for Angel Shanafelter, an experienced programmer/analyst seeking a new opportunity. Shanafelter has over 25 years of experience in all phases of the software development life cycle across various technologies. They are proficient in languages like COBOL, Progress, and PowerOn and are currently learning C# and ASP.NET. They are seeking a position that allows them to utilize their skills while learning new technologies like C# and .NET. Shanafelter has a proven track record of quickly learning new systems and languages and has never left a job voluntarily after less than 5 years.
Charles E. Vermette has over 20 years of experience as a senior software technical writer creating documentation like user guides, training materials, and procedures. He has worked extensively with medical device, financial, and consulting companies to document systems and applications. Vermette has expertise in a variety of technical documentation tools and formats including print, online help, databases, and project management systems.
Charles E. Vermette has over 20 years of experience as a senior software technical writer creating documentation like user guides, training materials, and procedures. He has worked extensively with medical device, financial, and consulting companies to document systems and applications. Vermette has expertise in a variety of technical documentation tools and formats including print, online help, databases, and project management systems.
Tawnyia Svajdlenka has over 15 years of experience in IT operations, project leadership, quality assurance testing, and customer support. She is currently a SQA Team Lead at Catalina Marketing, where she leads testing teams and ensures quality control. Prior experience includes roles as a QA Analyst, Helpdesk Manager, and Billing Representative at various companies. She has a background in both Agile and Waterfall methodologies and experience leading teams and managing projects.
This document provides a summary of Sujay Almelkar's contact information, career objective, work experience, certifications, work profile, project experience, technical skills, and education. It details his 8+ years of experience as an Associate Project Manager at HCL Technologies in Bangalore, India, including onsite roles at Deutsche Bank in Singapore and London, and his responsibilities managing teams and projects related to trade processing and derivatives applications.
This document provides a summary of Svetlana Gutnik's work experience as a technical writer and business analyst. Over the past decade, she has worked for various companies developing documentation, procedures, guides, and process diagrams to support software implementations and business operations. She gathers information from subject matter experts and presents it in a user-friendly format.
Saran Das is seeking a challenging career in information technology to stimulate personal and professional growth. They have 5 years of experience in incident coordination, IT coordination, asset and configuration management. Their experience includes service asset and configuration management, documenting and determining system configuration requirements, and working with applications development and support groups. They are proficient in various IT ticketing tools and asset management tools.
Suneeta Kattimani is a business data analyst and supply chain management professional with over 6 years of experience supporting HP's consumer business in Europe, the Middle East, and Africa. She has expertise in product data management, engineering, and supply chain processes. She is seeking new opportunities and can be reached at Suneeta_kattimani@yahoo.co.in or 9686610414.
Scott Wells is an experienced IT professional and Project Management Professional (PMP) seeking a position as a .NET Developer or Analyst, bringing over 20 years of experience in roles such as Systems Analyst, Project Manager, and Programmer/Analyst at companies including State Farm Insurance and Quality Electrical Supply. He has extensive skills in technologies including C#.NET, ASP.NET, SQL Server, and project management methodologies like Agile/SCRUM.
Timothy L. Chase has over 30 years of experience as a programmer analyst with expertise in business process engineering, software development, and implementing accounting systems like Microsoft Dynamics Great Plains. He has skills in many programming languages and tools and is certified in ITIL, TSQL, and Great Plains applications. His experience includes gathering requirements, designing systems, and implementing solutions for clients in various industries.
Benjamin Lapham has over 30 years of experience in software engineering, development, and database administration. He is currently a Software Engineer II at Gracenote - Tribune Media Services, where he designs, implements, tests, and maintains software and database solutions. Previously he held roles as an Applications Developer, Programmer, Product Development Analyst, and Product Analyst. He has extensive experience in technologies such as Java, Groovy, SQL, Perl, XML, and databases like Sybase and Postgres. Lapham has a Bachelor's Degree in English Writing from William Paterson University.
Bruce Rich has over 30 years of experience in packaging prepress, assembly, and data management. He currently serves as the Lead Assembly Operator at Stevenson Color Co, where he oversees workflow, quality control, and training other operators. Previously he held roles as an Assembly Operator and Data Manager at Stevenson Color Co. He also has experience creating audiovisual productions for various clients as a freelancer and at ImageMatrix Inc.
Gary Hayashi has over 30 years of experience in information technology roles including desktop and network support, management, project management, business analysis, training, and event planning. He has led projects in key areas like encryption key management, point of sale migrations, and commission tool migrations. His qualifications include experience in project management, business analysis, change management, and facilities with software like Microsoft Office, Visio, Project, and SharePoint. Currently he is leading a team implementing encryption key management solutions at Wells Fargo.
Antick Richard Maxwell is seeking a role where he can build upon his expertise in batch scheduling tools like TWS, Autosys, and Redwood. He has over 10 years of experience in IT infrastructure management, technical support, and analytics. His previous roles include senior operations professional at IBM, where he scheduled batch jobs and responded to problem tickets, and technical support roles at Dell, Symantec, and Microsoft. He is proficient in tools like TWS, Autosys, Redwood, HTML, and has ITIL and other certifications.
Deepesh Rai has over 9 years of experience as a systems analyst and developer working with various programming languages, applications, and databases. He has extensive experience with PL/SQL, Oracle, SQL, Java, and other tools. His experience includes roles at Kohl's, DirecTV, and LexisNexis where he worked on projects involving data analysis, database development, crediting systems, and more. He has strong communication, problem solving, and technical skills.
Anupam Pramanik is a robotic automation professional with over 7 years of experience in BPO process automation and transformation. He has individually led automation projects across multiple locations in India, reducing costs by over $3.82 million and 102 FTEs for TCS clients. Pramanik's skills include Excel macro development, data analysis, and generating reports to identify process improvements and cost savings opportunities through automation. He has received several achievement awards for his work in automation and customer excellence.
For over 12 years, Joe Apodaca has provided technical support for schools, lenders, and servicers using Software-as-a-Service. He has strong communication skills, is an effective problem solver, and is able to work independently or as part of a team. Joe has experience in web design, programming languages like HTML and CSS, and operating systems including Windows and Linux. He has a background in graphic design and holds an Associate's degree from Austin Community College.
This document provides a summary of qualifications for Richard C. Bugtong including his contact information, date of birth, passport number, and over 8 years of experience in systems analysis, design, software development, and project management. He has expertise in frontend development using technologies like C#, Java, HTML and CSS as well as backend development with databases like MySQL, MSSQL and Oracle. Notable achievements include developing a point of sale system and solutions to improve manufacturing processes.
Tara Detweiler has over 20 years of experience in IT project support, service desk management, and business analysis. She has extensive experience managing projects from start to finish, including gathering requirements, creating schedules and reports, and tracking deliverables. She is proficient in various project management software and tools.
Laura Climer has over 20 years of experience in project coordination, business analysis, technical writing, and information systems. She has expertise in Microsoft Office, various ERP systems, and technical training. Her background includes positions managing projects, coordinating suppliers, analyzing requirements, and implementing systems at companies such as Sears, Motorola, and healthcare organizations.
1. Randy Jones
560 Broad Street #2R
East Weymouth, MA 02189
413-362-5893
RJonesProgrammer@gmail.com
Summary of qualifications
Highly self motivated, intensely analytical self learner. Considers debugging to be a challenging and enjoyable game as
well as being an invaluable way to learn the structures, functions, resources, and processes involved in a particular
business environment. Extremely creative and adaptive. Creative background and training along with long-term proven
skills as a programmer/developer are combined to immense effect. Extremely fast learner.
Technical Skills
VB 6, VBA, Visual Studio, C, C++, C#, .NET, SQL, PL/SQL, ETL, CSS, HTML, UI design and development, Oracle,
Teradata, Pro Tools, Lotus Notes, Reflections (and RBS), numerous script platforms, Report and form design in
numerous platforms, MS Office suite: Expert level Access, Excel, and Word.
Professional Experience
Self Employed At Tangmonk
Technical Consultant
East Weymouth, MA
September 2013 to Current
Provide technical support for recording artists and studios to help them achieve unique and innovative music through
the use of ever increasing and changing technology. Use and create effects and other technology to help bands create
a desired sound; whether it be a unique overall sound for the whole band or for individual instruments/parts. Create
various applications and databases with forms and reports for show and recording scheduling etc. as well as things
such as creating and managing emailing lists for artists, among many other varied functions. Donates soundtrack work
(composition, performance, recording, and production) for local independent filmmakers and art galleries.
Harvard Pilgrim Health Care
Programmer/Developer/Business Systems Analyst/Data Analyst
Quincy, MA
August 1995 to September 2013 [position downsized]
Working in the Accounts Receivable and Collections department, exacting accuracy was paramount. The tools I
created were key in increasing staff's accuracy in their reporting/collecting and raising our department's overall
productivity greatly. My numerous automations and tools ultimately allowed the department to reduce staff size
monumentally. My tools saved the company millions of dollars each year.
• Assisted in creating Electronic Member Match: a tool for automating the billing reconciliation process.
• Coded and designed reports, forms, and GUI for this software.
• Became the sole technical expert for the Accounts Receivable and Collections department and owner of this
automated process.
• Worked with customers' technical contacts to assist them with any issues they might have regarding the creation of
the files that they needed to provide for the Electronic Member Match process.
• Responsible for the use, maintenance, and development of the Electronic Member Match; adjusting of existing
modules and creating new ones for new customers, and maintaining its databases.
• Regularly re-wrote modules to adapt to the frequently changing file formats received from groups, including the
mandated ANSI 830 & 834 compliant formats.
2. • Assigned with creating a new process for analyzing the output from the Electronic Member Match to further narrow
down it's output.
• Created software to compare results from the Electronic Member Match process to our “live” system which would
discover if a discrepancy had already been resolved since the invoices ran. Thereby further reducing th e amount of
time needed to reconcile groups considerably.
• Was often called into meetings to be asked if a process that was currently being discussed could be done
electronically rather than manually. Much of the time, it was possible and I would build tools according to their
requirements.
• Continuously performed data gathering and analysis/reporting for a wide variety of uses.
• Assigned to continuously determine if more manual tasks could be automated.
• Observed the daily duties of staff to ascertain if more processes could be automated.
• Counseled management on which processes could be done electronically rather than manually and built tools
according to their requirements.
• Automated the sending of collection/cancellation letters. Automating this task gave the collection staff a lot more time
to actually collect; resulting in a huge increase in their collection statistics.
• Automated the cash posting process reducing a two-day, monthly task to about fifteen minutes.
• Created customized bills for some of the larger groups that had specific requirements for their billing and payment
processes.
• Assisted staff with technical issues such as learning new software, navigating the computer or the internet, and
performing desktop support to some degree.
• Gave training classes on MS Office suite of tools for staff.
• Department liaison and tech interpreter between our staff and the outsourced I.T. company when they were
developing their new core systems.
• Assigned to monitor and make sure that staff were getting the tools that they needed by regularly meeting with the
outsourced I.T. company and making sure those tools were being built into the new system.
• Assigned to quickly create various tools to be used in the interim while different functions were being migrated and
the new system was unusable so that staff could continue working seamlessly.
• Assisted outsourced I.T. company in every possible way in their endeavors to recreate tools in the new system
(Oracle) that I had previously created in the old one.
• Consulted with senior management regularly after receipts of high quotes from the outsourced I.T. company for tasks
to be performed that were outside the scope of our contract. Often, I would perform the tasks myself in a fraction of th e
time, saving hundreds of thousands of dollars on many occasions.
• Managed all of the above projects alone except for the original billing reconciliation project and the core systems
changeover.
Tangmonk
Studio Musician
East Weymouth, MA
January 1998 to present
Classically trained keyboardist. Composer, arranger, producer,and performer for various music projects and
soundtrack work for local filmmakers and promotional films. Session keyboardist with both compositional collaboration
as well as recorded and live keyboard performance. Recording and producing music with Pro Tools, Waves, various
other plug-ins, synthesizers, and samplers.
3. Education
Chelmsford High School Graduate
Chelmsford, MA
General Studies
Computer Processing Institute
Computer Operations Certificate
All else is self-taught via online courses and proven not only effective and competent, but deemed exemplary for
eighteen years at my last permanent job alone.
Conservatory Level Classical Keyboard Training
From age five to current: Weekly professional keyboard training and daily practice.